Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially contacted the business through an online app about a 2006 ****** I wanted to buy. After arranging transportation from *********** to ***** on 4/28/25 I contacted the dealership directly to verify the vehicle was not sold as I did not want to waste a trip. I was told it had sold a couple days ago. 5/19/25 I am contacted by the dealership (via automated text) asking if I am still interested in the vehicle. When I call, I am told it is available and to come down. When I inquire about the legitimacy of it actually being available l, I am asked to call back in 2 minutes but no one answered.

  Business Response

  Date: 05/20/2025

  Hello, I am assuming is a 2006 ****** Tacoma, if it is that vehicle is sold and it may take a couple of days for all 3rd party ads to not appear for sale. We apologize for the poor communication, please feel free to call and ask to leave a message for me, the manager ***** *. thank you for looking at our vehicles and feel free to leave your number so I can call you in the case we come across something similar 

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23351115
  
  I am rejecting this response because:

   

  Read my original comolaint. I was told on 4/28/25 that the vehicle was sold. I was contacted again (5/19/25) about my interest in this vehicle, When I called (5/19/25), I was told it is still available. That is 22 days after I was initially told it was sold. Your response states that it takes a couple or few days to remove the add. This bait-and-switch tactic is unethical. According to the ****** provided in your website, this vehicle was purchased on 3/29/2025 and the title was issued on 4/7/2025. That is over 6 weeks ago so your BS excuse about waiting on a third party does not check out. Fix yourself
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 05/20/2025

  Here is what appears to be another example of bait-and-switch (currently on their website) and this vehicle was sold 6 months ago. 

  Business Response

  Date: 06/12/2025

  Hello, I do not know what else to do, we offered to find him another vehicle but he may not be interested. The vehicle has been sold and is not available. Thanks

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23351115
  
  I am rejecting this response because: I am still being contacted by your business about interest in this vehicle (6/12/25) and the vehicle is still listed on your website as for sale. 

  I am simply asking for you to quit these unethical "bait and switch" practices. This vehicle was sold by your business on 3/25/29 (per the Carfax available on your website). There are multiple other transgressions of the exact same on your website.

  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/13/2025

  I see now, thanks. Is updated in the website. Thanks

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle from Key Deer Motors LLC. They did not disclose that it is not safe to drive or that it has an accident history or that it has a modified muffler. They also changed the wheels they sold me after the agreement. It is not safe to drive because it has emissions problems, the electrical is malfunctioning including braking. The seat belts on the back seat have been cut.

  Business Response

  Date: 05/02/2025

  Hello, we spoke with the gentleman and agreed to pay or refund his expense to replace or repair some parts. Please let me know if you need any additional information, thanks.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23220482
  
  I am rejecting this response because: I want Key Deer Motors to pay for the need to replace the tires or the seat belts I had to buy as well. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 05/23/2025

  The car was sold as-is, we agreed to pay for some of the repairs which we did but will not be able to do any more goodwill. Thanks

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ****** Altima as is from Key Deer Motors on 3/21/25 as I was guaranteed the vehicle had no mechanical issues, only minor cosmetic with the interior. I discovered on the same day while driving the car from the dealership there was some jerking, the car was tested by a mechanic on 3/24/25 and found to have major transmission issues that would require replacement, the vehicle is unable to be driven as it has an extended delay when going into reverse and drive . I contacted the dealer and left the car at the dealership as it could not be driven back home . They then offered a trade in but had no suitable vehicle, and promised to get one within 48 hours. After 48 hours they still had no vehicles and it was found that they were not truthful about the vehicle condition as well as the finance contract by misrepresentating credit score and income, I then requested a refund from the manager but he refuses to acknowledge the unethical ways in which they sold the car and continues to insist on a trade in without knowing when they will get a vehicle or discussing my request for a refund. I also reached out the finance company ******************** but was hung up by there representative, I have tried serval times since to contact them with no success.

  Business Response

  Date: 04/22/2025

  Hello, I tried to contact Ms. ****** to try to see what the problem is but have not received a reply

  Customer Answer

  Date: 04/29/2025

  Complaint: 23130110
  
  I am rejecting this response because:
  
  On 3/21/25 I purchased a 2018 ****** altima from Key Deer Motors, while driving home, the car started to labor. The next day 3/22/25 the vehicle delayed switching into reverse and drive, on Monday 3/24/25, the vehicle was taken to a mechanic who's scan revealed that the transmission was bad, please see attached.
  On Tuesday 3/25/25, while returning the vehicle to your dealership it stalled multiple times when switching gears, a test drive was done by the Mechanic **** who acknowledged that the issues presented were true as well as the Sales Person Hideki who also had difficulty putting the vehicle in drive. On the same day I had a meeting with the Manager **** and the Sales Person Hideki. I informed both about the condition of the vehicle which was not revealed to me prior to purchaing and requested they cancel the contract and provide a refund. I was then told that the only solution was to trade in the vehicle, they offered a replacement but none of the cars on the lot were suitable.
  The Manager **** then said he would provide a replacement within ***** hours upon which he would then cancel the finance contract. After 48 hours with no further contact I reached out to **** via phone call on 3/27/25, and was told that there was no replacement yet but he would get one. Once again I requested that the contract be cancelled as I could not wait indefinitely for a replacement.  
  No further communication was received until 04/11/25, when I was asked via text message to come in and sign for the registration plates and transfer of title. At no time was an offer made by the dealership to have the transmission fixed or provide me with a refund. Given that the vehicle is not road worthy and it was sold under misrepentation I will not be signing for the transfer of title at this time.
  
  -******* ******
  
  

  Business Response

  Date: 05/12/2025

  Hello, car are sold in as-is condition and is very clearly disclosed in different places in the paperwork. We do offer the option to purchase an extended warranty that would likely cover repairs. I also tried to contact Ms ******* left messages and text messages in order to try to offer possible solutions but there was no response.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23130110
  
  I am rejecting this response because:
  While cars are sold in as-is condition, it is not appropriate to provide false information about the condition.  On multiple occasions throughout the process I asked if the vehicle had any  mechanical issues, i was assured that it was mechanically sound with minor cosmetic issues, I purchased the vehicle under that condition. 
  In regards to Key Deer Motors reaching out,  I have been in communication with the dealership on multiple occasions, the most recent being May 1st in which I notified Key Deer Motors that I would not be signing the transfer of title, since the condition of the vehicle was misrepresented at the time of sale and once again requested a refund. I was again told that the bank is the owner of this unit, with no acknowledgment of the misrepresentation or further solutions provided.
  

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the vehicle on 03/29/2024 the same day I notified the car dealership the vehicle was having mechanical issues they said not to worry because the vehicle had warranty and the vehicle broke down now and they say theres no warranty so have the contract and they keep making fraudulent contracts and stealing money, I need the vehicle repair and this car dealership should loose its license to so much fraud they committed

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey I purchased a vehicle from key deer motors and I have been scammed , I was told their cars were proof checked for engine and transmission issues and the car I ended up buying was a ****** 2014 Sentra and I thought the car was good I test drove it and all but as soon as I left from the place about 45 minutes later the engine light came on and this was on Nov 8th 2024 , I contacted the company and was told they would look into and see if I could be accommodated for issues of that car , I wasnt off until Nov 13 and on that day when I came back I was told I couldnt replace the car I was instead told if I choose to get another vehicle I would have to put down another deposit , so now the 1200 that I put down on this vehicle has gone to waste and Im not happy about that , they lied to me and told me one thing made me purchase a car with a bad transmission , I only know of this because I went to Auto zone and the machine checked the car and printed out a paper stating the transmission assembly needed repair , I would have never purchased this vehicle if I had known the transmission had an issue but instead I was lied to by key deer motors and was told that the engine and transmission were checked and good to go , now Im being told I cant get my money back and also they cant fix the problem because the company sells cars as is . I was sold a bogus car and now this company is trying to take my money from me that I worked too hard for I have 7 month old child and I cant get to work or take him to a babysitter because I was lied to about this cars condition , I left the place on the 13th and on the highway on my way home to figure out what steps I would take next , the car broke down on me , so I cant begin to even understand why would these people sell me a car like that , yes I signed a no refund document and I understand what it means , but also what was sold to me was never a good car and thats not right at all

  Business Response

  Date: 12/17/2024

  Used cars are sold as-is without warranty unless remainder of factory warranty applies or an extended warranty is purchased

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold a lemon. Bought a truck and it broke down the day I left there. They charged me a 2k fee for an inspection. I had to pay 3k to repair the truck. Would not give my money back or return my calls. They lied to me about the overall price and charged me fees that a fraudulent.

  Business Response

  Date: 09/20/2024

  Hello, I have tried to call Mr ***** but no answer. I will keep trying to call to see if we can help. Thank you

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22246796
  
  I am rejecting this response because:
  The dealership is lying again. I have called them and they screen their calls and don't answer..We have received no message to know that they have contacted us. Before they took all the money from me they would gladly text, call and leave messages to make sure I was coming to buy the vehicle. Now we receive no communication.

  I am not the first ****** who has had these problems with this dealership according to online reviews.

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to trade my car for one of there vehicles. Which they promised $7500 for my vehicle in good faith I would take there car. They told me I could leave with there vehicle and the bank would call me to get an electronic signature. They call me the next day and told me to lie to the bank about my income. I told them no. When the bank called me back I explained that I wasnt getting any other income so they denied the loan and told me to return the dealership vehicle. I called them and explained I was coming back for my car and they told me my car was sold. I drove there car back to them and left the keys with the finance *** and wanted to speak to the owner which didnt want to speak to me. I ask about my car and the sales *** said it was sold. So my car was sold and there was no trade in so I dont have a car from them and they have not paid me for my vehicle. The paperwork they have shows that the bank which is one financial bank denied the loan which means the contract now voided. I kept calling the dealership but the receptionist kept blocking my calls.Since they were ignoring my calls I three wayed called them with Geico and ************* which Is my car insurance and who I still was making payments to and the owner of the dealership called me a liar and ask them not to put me on the phone with him again. They still have my vehicle and I havent been paid and they still have there vehicle which mean there is no contact that gives them permission to sell my car.

  Business Response

  Date: 08/07/2024

  The dealership went ahead and paid the total amount of the payoff on the 2013 *** and covered the full amount. She was not asked to pay anything. Please close complaint. Thanks

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22030118
  
  I am rejecting this response because: I did not give the written permission to sell my car without trading for another vehicle. They are manipulating the situation I went back to get my car and they told me they sold at the very next day. They are liars and they manipulate situations to benefit from the customers. Also they never paid me for my vehicle. Please ask them my written proof. This was not the agreement. They have done worse to other customers. I have read other complaints and this is horrible how they get away with so much bad doing people.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/16/2024

  Hello, I believe this was completed and the dealership paid off the customer's payoff

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22030118
  
  I am rejecting this response because:
  They have no proof of this. Ive asked them to give me compensation for my car as promised. please ask them to provide paperwork of my signature that I approved this
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/23/2024

  Hello, I see you marked this as unresolved but there is nothing more to resolve. Her mother bought a car and returned it days later, we went ahead and cancelled the sale as is what she wanted. Now I believe her daughter may be looking for something but coming to the dealer in a very disrespectul and ghetto manner. She even called the police and they told her she needed to leave as there is nothing else to do. Maybe she is looking to get money from an old friend that works at the dealership. Thank you

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this dealership MULTIPLE times to Refund a $500 deposit on a car I did not purchase. After the refund check was lost in the mail, they told me I had to wait a couple months before they could send a new one. After the allotted time passed that they said, when I called them, the Dealership was sold and the new owners "Know about my issue" but nothing about giving back my money! Even when they were "Working the issue" they have never contacted me about the status of this issue, IT WAS ALWAYS ME!

  Business Response

  Date: 06/11/2024

  Hello, I spoke to **************** but he states it was done around May 2023, we do not have any records as it has been longer than 60 days is beyond the time limit for arbitration. Thank you

  Customer Answer

  Date: 06/21/2024

  I have a receipt for the deposit I placed. The name on it is my mother's who if the sale went through, would be my cosigner. 
  
  It seems my case was lost in-between the transition of new owners.
  Initially the first told me I would be able to get the refund after some time, Now the new owners are basically saying my case is not their problem and outside of their refund window. My initial correspondence with key deer motors never Said anything about a 60 day limit for the refund. Of course I am very dissatisfied with giving this dealership $500 for nothing. 

  Business Response

  Date: 07/04/2024

  We do not have any record of this and it has been longer than 60 days

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AFTER A WEEK AND FOUR VISITS, multiple calls made and now no an swer, the Vendor has not issued a refund of the down $1000 payment. First it was wait until admin shows up, then multiple reasons not to have a check ready and NOW the phone is routed to an answering box. CAR transmossion did not shift to 3 or 4 th gear without slipping as soon as car left the showroom. Car was returned immediately.

  Business Response

  Date: 04/27/2024

  Hello, I have talked to *************** and we will be issuing a refund back to him today. Thank you  

  Customer Answer

  Date: 04/27/2024

  KEY DEER was quick to react to the complaint once file and the MANGER approved a quick refund via Zelle, whic is the same way the  deposit was made 8 DAYS BEFORE.  They were slow walking my refund. 

   

  Thank you

   

  *********************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is key deer motors at **********************************. We purchased a 2016 Jaguar XF prestige vehicles VIN number is s a j b e 4bv8gcy03675 the odometer read ****** miles the car was marked for $9,9999 we found it through Carfax my husband negotiated the price to $9,000 however after he left when he checked the contract I did I noticed that they had still put $9,999 on the contract. However that is the smallest of our problems I'm going to insert a link to my ****** review so you can see a little bit more as to what happened they told us over and over again that there was nothing wrong with this vehicle it was a great vehicle the car overheated the very very day that we took it home we paid my husband paid $7,500 in cash and was financing the difference which is all mostly fees of about $4,000 the car overheated we took it after letting it cool off and put coolant in it we took it home and we called a mobile mechanic to come give it an inspection I am attaching the results of that inspection this car needs over $3,500 in work just to get it roadworthy we have called key dear several times over and over again if they answer for us they put us to the voicemail they put us on hold and put us to a voicemail or they don't answer us at all they do not return any of our phone calls at all today my husband called from a different number got them on the phone in which they hung up on hint my husband just wants them to pay for the amount of the repairs that it needed before they sold it to us oh it also has a broken windshield they won't even answer the phone for him. They are thieves.

  Business Response

  Date: 04/10/2024

  I apologize that there was no response. I will call the customer and try to find a resolution. Thank you 

  Business Response

  Date: 04/11/2024

  
  I apologize that there was no response. I will call the customer and try to find a resolution. Thank you
  

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21490145
  
  I am rejecting this response because: they still have not contacted me

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/02/2024

  I called the customer and left him a message, I will follow up and try to contact him again. Thank you