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Business Profile

Travel Agency

Nationwide Travel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife, *******************, and I, ***************** purchased travel insurance from Nationwide Travel on 6/23/2023 for a trip to ****** departing on November 28, 2023 for 10 days. The trip was booked through Quest Travel and was non-refundable. After the Terrorist attacks on October 7, 2023 on ****** by Hamas and after our trip was cancelled, I filed a claim with Nationwide and was denied three times. First they said that the terrorist attacks were outside the 30 days prior to our ************** (October 7 to November 28) their policy stipulated it must be within. When I sent additional information about Terrorist attacks in ******** and ********* (cities on our itinerary), they denied the claim because they said war had been declared so they were not terrorist attacks anymore. My policy did not cover war. The terror attacks I cited in November were targeted against civilians and are, by definition, terror attacks and not acts of war. I believe Nationwide Travel is unjustly denying our travel insurance claim.

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used nationwide travel for our travelers insurance for our honeymoon to the *****************. We got stuck in ************ ************** have sent them receipts, flight delays, and a letters from the airline and air bnb confirming the nights missed, the flights canceled and extra money that we had to spend. Nationwide said I qualify for a refund, but will not email me more than to say they are still processing. It has been 4.5 months and havnt received the refund that we are owed for paying them in the first place.

Nationwide Travel is NOT a BBB Accredited Business.

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