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Business Profile

Travel Agency

Kiwi.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

This profile includes reviews for Kiwi.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kiwi.com, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 334 Customer Reviews

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    Review Details

    • Lia P

      Date: 08/01/2025

      This business, if can call, is a fraud, scamm and garbage. Should be investigated and removed from market. Absolutely garbage business they will fraud and lie, and later accuse the airline. Never use their services.

    • Marcia G

      Date: 07/25/2025

      Kiwi.com offers comparative prices, but I don't know if it is worth the headache and disappointment. I knew I was buying a ticket through an agency and not directly from an airline, but I had no idea that they use another party to purchase the tickets for you. This process makes it very difficult for you to change anything on your ticket. I needed a simple name correction, and after four days, there has been no progress on the issue. Why? Because the airline cannot do anything because I bought my ticket through Kiwi.com, and Kiwi.com must go through their parties, from whom they bought the ticket. They also have to wait for the airlines to answer. Every time I ask about the progress on this issue, they say they are waiting for a response from their affiliates and the airlines. When I ask if they can tell me when this is going to be done, they say they cannot guarantee me a date and time. All they do is apologize for the delay and say that their team is actively working on it, and that they have prioritized my case as urgent. Well, I have never seen an urgent matter take four days to resolve. Keep in mind that today is Friday and my flight is on Monday morning. They are being honest, but that was after many phone calls. I was also talking to a virtual assistant for a full day before I realized he was a virtual assistant. He kept saying he was going to give me a live assistant in four hours, and four hours became the next day after I had complained. So yes, they cannot assist you on the phone either. You must use their app. for communication. If you call them on the phone for help with something like this, they will tell you to use the app. At this point, I don't know if I should wait longer for a resolution when they cannot guarantee it, or if I should cancel my ticket. Of course, cancelling my ticket is disheartening, considering I probably will not get my money back, and not to mention the disappointment of not being able to go on my trip.

      Kiwi.com, Inc.

      Date: 07/28/2025

      Dear Customer, 

      Thank you for leaving your valuable feedback regarding your recent experience with Kiwi.com. 

      We located the reservation in your system and will proceed to investigate it on our side. One of our representatives will contact you as soon as possible to assist with your case.

      Thank you for your patience cooperation while we investigate the situation.

      Yours sincerely, 

      Customer Advocacy Team

    • Janet G

      Date: 07/24/2025

      Boooked a flight frim kiwi.com but did not receive email nor shown up under my trip in my kiwi.com account. No way to contact them. Tried to dispute from credit card but kiwi.com sent to my credit card company some file with barely legible booking number and with different amount charged. Very bad company to deal with.

      Kiwi.com, Inc.

      Date: 07/28/2025

      Dear customer, 


      Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience did not meet your expectations.
      We value all feedbackpositive or negativeas it helps us improve our services. Please know that were currently looking into the issues youve raised, and well do our best to address them promptly.

      Thank you again for bringing this to our attention.

      Best regards,

      Kiwi.com 

      Kiwi.com, Inc.

      Date: 07/30/2025

      Dear customer,

      Thank you for sharing this with us.

      We have reviewed your reservation and can confirm that your flight is ticketed and successfully booked. The reason you did not receive the E-Ticket by email is that your email address was flagged as a bounced address. However, the ticket information has been sent to you via SMS to your phone number. Rest assured, your booking is confirmed and your flight is ready for use.

      Best regards,
      Iva
      Customer Advocacy Specialist

    • Jeremy S

      Date: 07/23/2025

      ************. Bought a last minute flight for a funeral and when checking out they swapped the departure to a day later than the funeral. I ended up having to book through another company as they stated there wasnt anything they could do and would it offer a refund.If you decide to book with them make sure you are reading EVERY line from start to finish

      Kiwi.com, Inc.

      Date: 07/28/2025

      Dear Customer,


      We have received a review about Kiwi.com, and we wish to address the customer's concerns effectively. Regrettably, we could not locate the reservation in our system since no reference number was provided.

      To proceed with a thorough investigation and assist the customer appropriately, please provide us with the customer's booking number and the email address associated with their booking. 
      Customer satisfaction is important to us, and as soon as we have the necessary information, we will be able to assist the customer with their concern. We appreciate your assistance in obtaining the necessary details to resolve the issues mentioned.

      Best regards,
      Customer Advocacy Team


    • Marc G

      Date: 07/23/2025

      Subject: Urgent Request for Escalation Unresolved Reservations To Whom It May Concern,I am writing regarding two flight reservations from several weeks ago that remain unresolved, despite repeated assurances that the matter would be addressed. I was explicitly promised that these issues were being actively handled and that a resolution would be forthcoming. Unfortunately, no action has been taken, and the flights in question have now ********* a result, I am currently out the full cost of both bookings. This ongoing lack of follow-through is unacceptable, and I am requesting that the matter be escalated immediately to corporate or a senior resolution team.I respectfully ask for your direct intervention to ensure this is addressed without further delay. Please provide a detailed update on the current status, the steps being taken, and a definitive timeline for resolution or reimbursement.Thank you for your attention to this matter. I look forward to your prompt response.This has been a horrendous experience thus far!Sincerely, **** *********

      Kiwi.com, Inc.

      Date: 07/25/2025

      Dear customer, 

      Thank you for your feedback.
      We are sorry to hear about your experience and appreciate you bringing this to our attention. Please know that we are currently looking into the matter to better understand what happened and how we can make things right. Your concerns are important to us, and we will be in touch with an update as soon as possible.

      Best regards,
      Customer Advocacy Team

    • Nevena M

      Date: 07/23/2025

      they canceled my trip two times in a row, they provided false prices and misleading information constantly, their virtual assistant is useless and really this kind of help makes no sense.furthermore, they didn't return the money to my card but as kiwi credit - as i would like to use their services ever again!!!just a huge loss of time...but will be glad to share further details after I get legal help.

      Kiwi.com, Inc.

      Date: 07/25/2025

      Dear customer, 


      Thank you for taking the time to share your experience with us. We are really sorry to hear that things did not go as they should have. Please know that we are looking into what happened, and we genuinely appreciate your honesty it helps us get better. If you are open to it, we would love the chance to make things right.

      Best regards,

      Customer Advocacy Team

      Kiwi.com, Inc.

      Date: 07/31/2025

      Dear Ms. *************************** you for your review.


      First of all I would like to apologize for the troubles you have encountered in the course of your two bookings. I could see that there were issues with the flight and we were unable to book it. Since you paid the second booking with credits, it was indeed not possible to refund it automatically in another method than credits. I was glad to solve the case by asking you for the bank details, and your refund has been initiated already.


      Thank you for bringing this matter to my attention and for any further assistance I will be happy to help you.


      Kind regards,


      *** *.
      Customer Advocacy Specialist


    • Mica S

      Date: 07/21/2025

      Kiwi.com/ Wizz air BEWARE of extra charges & 0 customer service!!1.) Check-in incurs a cost if not done more than 24h in advance through app. Otherwise Euro 13 through app or Euro 48 at airport!! ( substantial).2.) Hand luggage means 1x small purse, no other carry on. Carry-on is classified as a 'trolly' and requires 'Priority-check-in booked through app for extra charge (Euro 48 or Euro 75 ( at airport)- ONE WAY!NO CUSTOMER SERVICE HOTLINE. No assistance, for ex. if your name is spelled incorrectly in the booking, eventhough you typed it in exactly properly.

      Kiwi.com, Inc.

      Date: 07/22/2025

      Dear customer, 

      Thank you for your feedback.
      We are sorry to hear about your experience and want to assure you that we are currently looking into the issue. Your concerns are important to us, and we will do our best to resolve this as quickly as possible. We appreciate your patience and will update you as soon as we have more information.

      Best regards,

      Iva
      Customer Advocacy Specialist

      Kiwi.com, Inc.

      Date: 07/23/2025

      Dear customer,

      Thank you for sharing this with us. 

      We have reviewed your reservation and would like to clarify a few important details.

      Regarding the check-in process, please note that this is managed according to the airlines policy. From our side, we provided you with the necessary details in advance to enable you to complete your online check-in. The airline allows check-in from 24 hours up to 3 hours before departure, so there was time to complete it within that window. Unfortunately, if the check-in was not finalized on time, we are unable to take responsibility for that part.

      In terms of baggage, we always follow the airlines baggage policy and display all the relevant information clearly during the booking process. You were shown what each baggage option includes and had the opportunity to purchase additional baggage. As only a personal item was included in your booking, this is what your e-ticket reflects.
      We would also like to point out that our customer support number is listed on page 4 of your e-ticket, and you were always welcome to reach out to us through Helpdesk messages for assistance.

      Lastly, when it comes to your personal details, all booking information is processed based on what you entered during the reservation. In your case, the system confirmed the details as provided, and no changes were made from our side.

      I hope this clarifies all your concerns. 

      Best regards,
      Iva
      Customer Advocacy Specialist


    • Morgan J

      Date: 07/04/2025

      Charged me $575 for a flight they could not fulfill . Kept sending me check in emails to check in for my flight , could not find my reservation, get to the airport to be told I am not on the manifest . Their customer service team keeps me telling they dont have concrete evidence to prove this even though I havent sent screenshots proving my flight, itinerary , the emails the company sent .

      Kiwi.com, Inc.

      Date: 07/15/2025

      Dear Customer,

      Thank you for taking the time to share your feedback.

      Were truly sorry to hear about the challenges you faced during your journey. We fully understand how stressful travel disruptions can be and sincerely regret any inconvenience this may have caused.

      After carefully reviewing your case, we acknowledge there was an issue with your return flight. We are pleased that our team was able to respond quickly and arrange an alternative flight for you at no additional cost, allowing you to continue your journey.

      We also understand your concern regarding the baggage not being included in the new booking. As the additional baggage was purchased directly with the airline and not through Kiwi.com, it unfortunately could not be automatically transferred to the replacement itinerary. Services booked outside our platform are beyond our scope for refunds, and therefore, we are unable to reimburse this expense. However, we understand this added to your inconvenience and we sincerely apologize.

      Thank you again for your patience and understanding. Should you have any further questions, do not hesitate to contact us anytime. 

      Kind regards,

      Customer Advocacy Team
      **********************


    • Sage G

      Date: 06/26/2025

      I booked 3 people on round trip flights from ****** to ******* on *************** through Kiwi.com to celebrate my birthday. I was coming in on an Aegean flight from ********. I gave us an hour and 10 minutes for the layover. Then the flight from ******** was changed to five hours later causing me to miss my *********** would not help me. I don't know how the processing costs exceeded $572. I won't use Kiwi.com again.Kiwi.com agent 5 May 20:43 I am sorry to hear that. We have processed the refund as per your request. However, we regret to inform you that we are unable to provide a refund, as the processing costs exceed the refund amount we received from the airline.

    • Edward T

      Date: 06/25/2025

      Requested a name correction3 days before flight and keep getting the run around saying a team is working on it. Then they tell me reservation was closed by the time they got to my request. Called back and they said they got disconnected from them on next call. I can call airline and get right through. Worst experience ever dealing with a flight company. Requested to speak to supervisor said within 3 hours they would call me. Id bet my home they wont call me back! Buyer beware!

    Kiwi.com, Inc. is NOT a BBB Accredited Business.

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