Complaints

This profile includes complaints for Kiwi.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kiwi.com, Inc.

  1221 Brickell Ave STE 1115 Miami, FL 33131-3230

• 

  Kiwi.com, Inc.

  78 SW 7th St STE 500 Miami, FL 33130-3782

• 

  Kiwi (online - scam)

  Milwaukee, WI 53201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, (First of all, I have proof for all the statements below)I had a credit from Kiwi (Travel Agent), which I got as a refund after cancelling my tickets 2 years back. As per their policy, the credit is valid for 2 years, which will expire after that. It was valid until April 20 *****, as per the email I got from them.But, When I tried to use that on the last date, I found that It got expired on April 19***** (One day earlier) I talked with their customer service, and after 3 months of waiting, they said It is not supposed to happen, but they cant give me one more day with that credit, because as per policy, once the credit is expired, they can't reactivate or extend them.I waited 3 months after I contacted them, only to hear back that they can't extend it for one day which I think I deserved. That's why I decided to raise a complaint to you guys for a proper result. Please let me know what you guys can do in this matter.

  Business Response

  Date: 07/25/2025

  Dear customer,

   

  Thank you for sharing this with us.
  I understand the inconvenience caused by the expiration of your credits and not being able to use them in time. To resolve this, we have decided to reissue the credits to your Kiwi.com account. Since they are already reissued, they are now be valid for another 2 years and can be used for bookings made directly through Kiwi.com.
  I hope this solution works well for you.
  

  Best regards,
  Iva
  Customer Advocacy Specialist

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight from ********* to ***** for July 28, 2025 via Kiwi.com, operated by *******. When I showed up at the Avianca check-in desk, I was shocked to be told that no ticket had been issued in my name even though I had a confirmation from ******* 4 a.m., I called Kiwi's only English-speaking support line, and they confirmed it was a technical issue on their side. I have email proof of ******* a result, I missed my onward ticket from ***** to ********, had to book two extra hotel nights, and eventually had to buy a new ticket directly from *******, which cost me even ********* sent me an alternative flight, which didnt suit my schedule, and now they are blaming Avianca, claiming they've requested a refund on my behalf but I havent received a cent.This is absolutely unacceptable. Kiwi refuses to take responsibility for their system error and is ignoring the real financial damage theyve ********* now looking for other victims of Kiwi.com to join a collective legal complaint. If youve had a similar experience, please reach ****** not use Kiwi.com you are risking your entire trip.

  Business Response

  Date: 07/21/2025

  Dear Mr. ******************** hope this message finds you well.
  
  My name is *******, and I am a member of the Customer Advocacy Team at **********************. I am reaching out to you in response to the complaint you submitted through the Better Business Bureau (BBB). I would like to sincerely apologize for the frustration and inconvenience you experienced throughout your journey.
  Unfortunately, we did not receive a notification from the airline regarding the cancellation of your flight. I fully understand how this lack of communication, coupled with the challenges you encountered, significantly impacted your travel plans and overall experience with us. For that, I am truly sorry.
  In order to fairly assess and resolve your case, I would kindly ask you to share with me any documentation of alternative travel arrangements you had to make such as flight bookings, accommodation, or other related expenses. Receipts or invoices will allow me to better understand the full extent of the inconvenience and continue the investigation with the goal of providing an appropriate resolution.
  
  Please feel free to reply to this email with the relevant documents at your earliest convenience.
  Thank you for your time and cooperation. I look forward to your response and the opportunity to make things right.
  
  Warm regards,
  ******* *.
  Senior Customer Advocacy Specialist
  **********************
  
  
  
  

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a flight from ****** to *********** with the self transfer option on May 30th. One of the in between flights changed their itinerary, so I was given the option from Kiwi.com to either rebook a flight or cancel. I decided to cancel it because they said they would issue a full refund within 7 days. 9 days later, I get a message from them saying the refund did not succeed and that the refund process is complete. Every time I inquire, they basically say that the carriers didn't refund them so there's nothing they could do. Even though the cancellation screen told me that they would issue a FULL refund.

  Business Response

  Date: 07/10/2025

  Dear Ms. ********************** you for sharing your valuable feedback regarding your latest experience with Kiwi.com.

  I realize that the issue with your reservation originates from the schedule change of your Denver-bound flight from ***********, which disrupted your long haul from ******. Unfortunately, your reservation only has a limited disruption protection included, so the options our automatic system could have proposed were limited to an assisted refund and paid alternatives.
  
  You selected the former, so members of our finance department immediately contacted both carriers on your itinerary; however, our refund requests were rejected in both instances.
  I understand that such a resolution is far from convenient, and I do not want you to lose your entire reservation without getting anything in return. I have decided to make an exception and implement our premium disruption protection.
  
  Since the disruption occurred more than 48 hours before the departure, you are eligible for a full refund in our Kiwi.com credit. As per our agreement, I have issued the credit to your Kiwi.com. It is ready to be used immediately.
  

  Thank you for your cooperation and patience. If you have any questions, you can always get back to me.

  Best regards,

  Customer Advocacy Team

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing this complaint against Kiwi.com regarding a mishandled airline booking, unresolved customer service issues, and failure to process a promised refund.On May 26, 2025, I booked a flight through Kiwi.com for travel scheduled on June 9, 2025. Upon reviewing the booking details the next day, I noticed that the passenger name was incorrect. I promptly contacted Kiwi.com on May 27, 2025, to alert them to the issue and request a correction. They advised me that I would need to pay $35 for the name to be corrected, which I did.However, despite my payment, Kiwi.com failed to take any action. I repeatedly attempted to follow up with their customer service over several days, but received no resolution or meaningful response. As the travel date approached and the name error remained unresolved, I was left with no choice but to cancel the reservation. I then requested a full refund, since Kiwi.coms failure to correct the nameafter taking paymentmade it impossible to use the ticket.Kiwi.com acknowledged the refund request and informed me that I would receive the full ticket refund of $1,264.40 within 14 days. However, it has now been over a month since that promise was made, and I have yet to receive any refund or further communication.This experience reflects a troubling lack of accountability and customer support on the part of **********************. I respectfully request that the Better Business Bureau assist in recovering the full amount of $1,264.40, as well as the $35 name correction fee, which was charged for a service that was never delivered.I am prepared to provide all supporting documentation, including receipts, booking confirmations, cancellation records, and my correspondence with Kiwi.com.Thank you for your time and assistance in resolving this matter.Sincerely,******* ****** *********************

  Business Response

  Date: 07/18/2025

  Dear Customer,

   

  Thank you for your feedback, and were truly sorry to hear about your experience.
  
  After thoroughly reviewing your case, we acknowledge that there were issues in how your name change request was handled, particularly due to incorrect guidance from our AI assistant. We understand how frustrating this must have been and sincerely apologize for the inconvenience caused.
  
  As a gesture of goodwill and to make up for the situation, we have issued a full refund for your booking, along with a 50 Kiwi.com voucher, which can be used toward a future booking on our platform.
  
  We appreciate your patience and understanding, and were committed to learning from this to ensure a smoother experience for our customers moving forward.

   

  
  Best regards, 
  Customer Advocacy Team
  **********************
  
  

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I actually  got an email from the owner of the comany and they did make good  on their promis.

  I like to thank you for your help 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight at my fathers request; I reached out to cancel the flight just within the 24 hour ***** period within which cancellation is permitted with a full refund. I have screenshots showing both the timestamp on the booking and that on my message requesting cancellation, clearly showing that my message was just within the 24 hour ***** period (to the minute). The agent who responded seems to be a bot or AI, and responded, verbatim, with the same message each time I messaged, claiming that my request was outside the ***** period and hence no refund would be issued. Heres my final message. "The official timestamp on the booking was 0344 UTC (1144EST) and I messaged requesting cancellation at 0344 UTC the following day (1144 EST). I am being told that this is outside the 24 hour ***** ******* The message I got below even says that it could be 20 minutes after 0344 UTC (1144EST) that the flight was actually booked with the carrier, so my message at 0344 UTC the following day (1144 EST) should certainly be within the window. My father has what appears to be the onset of aggressive Parkinsons Disease and moved in with me as he requires assistance and does not have the funds or capacity to care for himself. He has not established a doctor in ** as he just arrived, so he cannot get a medical note. He needs the funds from this ticket - frankly - to eat this month. He has not been budgeting appropriately given the cognitive impact of the disease, and hence realized only after Id booked the flight that he does not have the money to rent a car in **. I am not looking for your sympathy; Id just like you to honor your contractual commitment and refund the funds." *********** issued a refund of $35 within hours of the booking due to being unable to guarantee the seat selection, so assuming that refund processes appropriately, $206.99 remains outstanding.

  Business Response

  Date: 07/16/2025

  Dear Mr. ********************** you for reaching out and for providing such a clear and detailed explanation regarding your recent cancellation request.
  
  First and foremost, Im very sorry to hear about your fathers current condition and the challenges you both are facing. I understand how difficult this situation must be, and I appreciate your patience in bringing it to our attention.
  
  After carefully reviewing the timeline and your communication with us, I can confirm that your message did indeed reach us within the 24-hour cancellation window. However, I would like to mention that in such cases, the correct and most effective way to initiate a cancellation with a refund under our Grace ****** policy is through the **Manage My Booking** section of your Kiwi.com account, rather than via the chatbot. This ensures that the request is processed immediately and automatically under our policy guidelines.
  
  That said, although the formal cancellation request was not submitted through the recommended channel, we fully recognize that you contacted us on time and explained the situation in good faith.
  
  As a result, I have manually processed the refund for the remaining amount of **/$206.99 USD** to your original payment method. You can expect to see the funds reflected in your account within **310 business days**, depending on your bank's processing times.
  
  Please dont hesitate to contact us if you need anything else, and we wish you and your father strength and support during this difficult time.
  
  Kind regards,
  
  ***********
  Senior Customer Advocacy Specialist
  **********************

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/05/2025, I booked a flight from ******* to **** using Kiwi.com. I selected the departure date of 08/02/2025 at checkout and when I received E-mail confirmation the date was 08/31/2025. The website must have had a glitch or something because I am sure I selected the date that I wanted. I contacted Kiwi and all they can tell me is some vague excuse and they indicated my trip was not eligible for changes. As soon as I got the E-mail I contacted Kiwi immediately within the first 15 minutes of booking and they still refused to be of any help. This mistake is totally on Kiwi.com, not me. I am sure I selected the correct date at checkout.

  Business Response

  Date: 07/17/2025

  Dear customer,
  

  Thank you for sharing this with us.
  

  We have reviewed your reservation and can confirm that the flight was correctly booked on our side. According to our system records, the return flight was selected by you for the date we issued the booking. For your reference, we have attached proof of this selection.
  

  As such, no error occurred during the booking process. We understand this may have caused inconvenience, and were truly sorry for the situation. However, as the airline is not offering any refund, we are unfortunately unable to make any changes from our side.
  

  We appreciate your understanding.
  

  Best regards,
  Iva
  Customer Advocacy Specialist

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is 14th April 2025 , than the have booked different ticket from what they shown , than i cancelled my tickets through kiwi.com on 24th april as they dont allow cutomer to cancel tickets direct from airlines , than they didnt answered for cancelation till 29th of may and finally said we cant refund anything which is fraud with us as we were messaging and calling then continuously

  Business Response

  Date: 07/11/2025

  Dear Customer,
  
  Thank you for bringing your concerns to our attention. I have thoroughly investigated your case regarding your booking and its subsequent cancellation request.
  
  I understand your frustration regarding our delayed response. While we processed the cancellation in time before departure, I acknowledge that our communication should have been more timely and transparent.
  
  I have reviewed the booking flow and can confirm that the tickets were booked exactly as displayed, including all self-transfer information shown in both the pre-booking interface and E-Ticket. When you contacted us, the tickets had already been issued, meaning only a voluntary cancellation could be processed according to the airlines' policies. According to the fare rules, one ticket was non-refundable, and the other allowed cancellation with specific fees. While we finalized your refund request promptly, we received the final confirmation from the airline only i1 months later, which caused the delay in our update to you.
  
  I have reached out to you directly via email with the more details.
  
  I look forward to your reply.
  
  Best regards,
  ***
  Customer Advocacy Team

   

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a flight booking on their website and they later emailed to say the airline rescheduled the first leg, so I would therefore miss my connecting flight. This is a flight from ********* to ******* on 21st December. I requested a refund but they have not given me one and say they are waiting on the airlines response. This is 6 weeks ago now. I contacted them again and said if they cant get me a refund then Im happy to choose another flight with them that they can put me on that actually allows me to reach destination. Or they give me a credit note which allows me to book this myself. The return flight from ******* to ********* is still booked and we are happy with that one.

  Business Response

  Date: 07/15/2025

  Dear Ms. ******,
  
  Thank you very much for your valuable feedback regarding your experience with Kiwi.com.

  We sincerely apologize for the delay of processing your refund application. However, according to your latest messages, you requested a free flight change on the 21st of December instead. We have contacted our partner and requested this change free of charge, and currently we wait for their response.

  We will keep you notified once we have any update from their side. In the meantime, thank you so much for your patience.

  Best regards,

  Customer Advocacy Team

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23551753
  
  I am rejecting this response because this should not delay our rebooking. I have attached, once again, written confirmation from Air New Zealand that Kiwi.com is legally responsible for managing our booking and rebooking us free of charge. Given this confirmation, the delay is unjustified.
  
  I am requesting:
   1.    Immediate confirmation of our rebooking on the revised Air New Zealand itinerary for 21st December 2025 as follows:
  Departure: 9:05 AM
  Arrival: 6:35 PM
  Total Duration: 7h 30m
  Airline: Air New Zealand
  Flight Details:
        Flight 1: NZ0214  A321neo (Air New Zealand)
        Transit: Christchurch Layover: 2h 55m
        Flight 2: NZ5753  ATR 72 (Air New Zealand)
  
   2.    Evidence of any communication Kiwi.com has sent to Air *********** regarding this matter.
  
  Please note that our return flight on 27th December 2025 remains confirmed and must stay unchanged.
  
  This matter has been ongoing for over eight weeks. We expect this issue to be resolved without further delay.
  
  Thank you for your prompt attention.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/18/2025

  Dear Ms. ******,
  
  Thank you for your response.

  I am happy to inform you that the rebooking has been successfully processed. An updated e-ticket has been sent to your email address. Furthermore, I have issued an extra travel voucher for 50 GBP as a gesture of goodwill, which will be valid for two years and can be used for booking any reservation on our website. The details have been sent to your email address as well.

  I hope this helps. Should you have any questions, do not hesitate to reply to my email.

  Thank you so much for your patience and understanding. We apologize for he delay once again. 

  Best regards,

  Customer Advocacy Team

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1st at 04:04 AM, I have made a booking for a flight from ********* to ********* for 2 people, on Kiwi.com website. Because we wanted to travel together, I have also purchased adjacent seats for additional fee. Total payment was ******EUR. After successful booking I tried to make the check in on Wizzair website, only to find that one seat (17 D) was NOT allocated. So one of the two passengers had no seat allocated on that flight. I contacted Kiwi support and was instructed to pay at the airline the seat allocation fee of 19eur which I did at 04:39AM and concluded the check in. But at that point I have paid TWIUCE for the same service - seat allocation for one of the passengers - once at **** at 01:04 Am) and secondly at Wizziar at 04:39 AM. So I asked Kiwi for that money to be given back, because the service was paid, but not provided. Sadly they refused. I also asked Wizzair help, and they confirmed that they did not get 2 seat allocation for seat 17 D, so its clear that Kiwi failed to provide this service for me. Please help me get my money back, as they charged me for a service that was not provided by them.

  Business Response

  Date: 06/27/2025

  Dear customer,
  

  Thank you for reaching out to us. We have reviewed your concern and are pleased to inform you that a refund of 19 EUR has been issued to your original payment method. The amount should reflect in your account within 310 working days.
  

  We would also like to clarify that for future reference, it is important to allow us some time to process service requests such as seat selections. In this case, our system was still working on adding the seat when you took action on your own. As a result, we were unable to complete the process on your behalf, even though we typically ensure all paid services are added accordingly.
  

  For future bookings with Kiwi.com, we kindly ask that you allow us the necessary time to complete any additional services you purchase. If anything else is needed, please proceed with replying to the first complaint that you filed, as this one is a duplicate. 
  

  Thank you for the understanding. 
  

  Best regards,
  Iva 
  Customer Advocacy Specialist
  
  

  
  

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however, the fact that it took almost 3 weeks to give a solution and only after BBB stepped in is something that tells a lot of how they are dealing with their customers...
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight on Kiwi.com and paid for checked baggage during the booking process. However, the baggage was not added to my airline reservation, and I received no confirmation or support despite several attempts to contact Kiwi.com.This seems to be a recurring issue with the company, as many other customers report the same ********************** charges for services like baggage but does not actually provide ********: 06/19/2025 E-ticket: 6 5 0 7 4 6 3 8 2 CAD: $1283,97 4 checked bags and 3 personal bags.I am requesting either:The immediate addition and check-in of the baggage I paid for, or A full refund of all amounts paid and the cancellation of my booking.This is not a simple case of buyers remorse. I paid for a service that was not delivered, and this situation is causing serious stress and inconvenience right before my trip.

  Business Response

  Date: 07/08/2025

  Dear ******************* ********,

  Thank you for contacting us and for sharing your concerns.

  Upon reviewing your booking, I would like to inform you that, unfortunately, we were unable to add the checked baggage to your reservation online. As a result, an automatic refund for checked baggage was processed and sent back to your account.

  However, it will be possible to add the checked baggage during the online check-in process. Our booking agents will handle this for you at no additional cost. Please note that online check-in typically becomes available 24 hours prior to departure. Once the baggage has been successfully added, you will receive a confirmation via email.

  If you have any further questions, do not hesitate to contact us anytime.

  Kind regards,

  Customer Advocacy Team
  **********************