Complaints

This profile includes complaints for Standup Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Standup Wireless

  390 NE 191st St Ste 8334 Miami, FL 33179

• 

  Standup Wireless

  842 Monmouth St Newport, KY 41071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with standup wireless since they took over for Qlink wireless and it has been a nightmare. Ive spent over $200 on data top *** and every time I try to contact customer service its always someone who doesnt speak English and tells me I dont understand your problem everything seems fine I bought a 1G data package and 2 days later I was needing more data. Im on WiFi 90% of the time so my data should not run out that fast, with Qlink I had 4G of data and it lasted me all month with Qlink I bought a 5G data top up and it only last me 2 days even though I was on WiFi. Whenever I buy data top *** the data percentage automatically goes to 25% used but how when the data was just at 0, then I was instructed to turn off my data when on **** well I did that and still went over so its obvious this company is scamming us! They need to be investigated, Im currently looking for a new cellular provider as we speak

  Business Response

  Date: 03/04/2025

  Please see attached file for our response.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22984898
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/05/2025

  Hello,

  Please find our response attached.

  Thank you.

  Business Response

  Date: 03/05/2025

  Hello,

  Please find our response attached.

  Thank you.

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  StandUp Wireless had barely made it known that they were now my wireless provider transferred from *****. Was sent multiple texts with links warning me that my ****************** would be discontinued by a certain date if I did not call StandUp. Finally called them and asked all questions and offered anything they needed going fwd to set up my account officially with them. Was told their website wasn't working properly and I could call them without losing actual minutes thru 611 or ***** number. A month later I have no service. I cannot call out to anyone or text? I cannot even call Stand up thru 611 or their own ***** number. In other words "I'm outta luck". StandUp claims they have a CHAT area at their website. Thats a LIE. Sent numerous emails and waiting for them to reply as I consider this a reasonable emergency. I may look for a better ******************* If there's no way to call out to StandUp, this is NOT LIFELINE service. ***

  Customer Answer

  Date: 02/16/2025

  I have contacted the company called "Stand Up" to resolve my issue. Was told that I was de-enrolleed" from their service because I did not buy a "top up"? This is a horrible excuse for ******************* This service should be investigated. I have no phone service/ internet phone whatsoever. In case of an emegency I would not be able to react. I want "Stand Up" punished for their actions that effect those using their service.

  Business Response

  Date: 02/28/2025

  Hello,

  Please find our response attached. Thank you. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22944878
  
  I am rejecting this response because:  Stand Up wireless website would not let me into my Stand Up account so I could re-enroll/ re-apply while their excuse is "Our website isn't working properly" (For over a month already). This is unacceptable. I also sent numerous emails which were left unanswered. Before the incident I was also told that my **************** with them was fine and that I could ignore the ongoing warning texts coming to my phone regarding the "cut-off" of my service FROM THE SUPERVISOR at Stand Up wireless. Then suddenly "NO SERVICE". I did what was required of me in contacting Stand-Up only to be shut down. How can a ******** provider service operate with a non-working website?  The response to the complaint I submitted is true, I got angry because I had no service after complying by contacting Stand Up and resolving any issues that needed to be resolved weeks before. Later, I had no phone service for over two weeks because I trusted them with the info they gave me. JIM  
  
  Sincerely,
  
  ***** M *********

  Business Response

  Date: 03/05/2025

  Hello, 

  Attached is our response. Thank you. 

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22944878
  
  I am rejecting this response because: I had contacted "Stand-Up" wireless 2 weeks prior to this event regarding some warning texts I had recieved to call them and based on the fact my service was transferred from Qlink to Stand up wireless without my knowledge. We cleared everything up, a Stand-Up wirless account was created over the phone with a Stand Up Representative and an additional supervisor to assure me that my service and account were now secure and that I should ignore further text warnings to call Stand Up if I should continue to rec'v them...two weeks later I have no service to call out, texts, data etc? I understand that this was on the account that my **************** needed to be updated and recertified however I believe that Stand Up could have told me this when we physically discussed the service yet of all things, they did not share this information with me so I could promptly be aware of the issue. Stand Up went on to tell me that their website was under some construction yet I could not sign into my Stand Up account?  Stand Up wireless appears more like a "luxury" service instead of a Lifeline. My phone is my LIFELINE. I think it strange to think that Stand Up mentioned in their letter to me that I should call "Lifeline/ National Verifier"...with what,...my HAND? I had no phone. I'm glad to leave Stand Up as I now found a better service that offers me a little more...Sincerely, ***** M. *********

   

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This has nothing to do with the thing people wear around their neck. 
  
  This is about STAND UP WIRELESS LIFELINE FREE PHONE AND FREE MINUTES AND FREE DATA FROM STAND UP WIRELESS. The *** said the application was approved and qlink PHONE transferred the service to stand up wireless phone and we get no help from anyone either management or customer service at stand up ********************** and the *** and lifeline says that you should be dealing with stand up wireless phone lifeline plan. And they refused to help repeatedly. Please help.  

  Business Response

  Date: 01/14/2025

  Hello,

  Thank you for reaching out to us. I wanted to give you a quick background of our service and what we can offer you. ******** is a medical alert service company that offers personal emergency response systems. With our service, users can wear a help button that connects them to trained Care Specialists 24/7, ensuring access to assistance whenever help is needed. The two services that you mentioned above is completely separate from us and is not affiliated with our company.

  After reviewing the information you provided to the BBB, it appears that you do not currently have a Lifeline account with us. We understand that there are other companies that may use the name ********,which can sometimes lead to confusion.

  If you have any further questions or concerns, please dont hesitate to contact us at **************. Were here to help!
  
  Thank you for your time, please be well and take care.
  
  The Customer Experience Team

  Business Response

  Date: 01/15/2025

  Hello,
   
  Thank you for your response. We understand your frustration, but we want to clarify that we are ******************************** and we are not associated with Stand Up Wireless **************************** We do not provide cell phones.
   
  As mentioned before, we understand there are companies that use word ******** as part of their name which can cause confusion. In this case, you are referring to a company separate from ********************** Services. We recommend reaching out directly to Stand Up Wireless *************************** for assistance.
   
  We sincerely apologize for any confusion, and we hope you are able to resolve the matter promptly with the appropriate service provider. If you have any questions related to our services, please dont hesitate to contact us.
  
  Thank you for your time, please be well and take care.

  The Customer Experience Team.
  

  
  

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  Dear bbb, 

  If you read the message correctly the company we are dealing with is STANDUPWIRELESS NOT THE ONE THAT YOU SENT THE COMPLAINT TO. DON'T KNOW HOW TO EXPLAIN IT ANY BETTER. THE COMPLAINT IS AGAINST STANDUPWIRELESS LIFELINE PLAN. A lifeline cellphone company. 

   

  Customer Answer

  Date: 02/01/2025

  ***** said they transferred my account to stand up ********************** lifeline. Every day since I been without a phone (Nov 8th). I borrow one and have called daily only to be told by stand up wireless lifeline several lies. First time they said they found the application and it wasn't completely done. Second time they said they activated the service. Every time since they just give me number's to call a and every number tells me to contact standupwireless. Now Jan 13 and keep getting run around. Application #******** was done ?? and the *** says it was approved and I am on standupwireless. IM NOT ON IT ACCORDING TO STANDUPWIRELESS. NO ONE WILL HELP.. Today the Kansas corporate commission was contacting them. No reply came back. So 888-225-5322FCC States that standupwireless needs to activate the account BUT THEY REFUSE TO HELP. If you need the number of the phone that was transferred it can be sent to you as I probably shouldn't have given you the application # BUT I CANT GET HELP FROM CUSTOMER SERVICE MANAGEMENT OR ANYONE ELSE. Please ?? help get the phone that was supposed to be transferred to standupwireless. No need in going on as no one cares and when you are very old and disabled you need a phone for when you fall or accidentally hurt yourself with no one around you to help. Thank you very much and have a great day today and everyday.

  Customer Answer

  Date: 02/18/2025

  ***** called on Friday the 14th day of February. She left a message to call but as of today Tuesday February 18th I have been unable to get a hold of ***** or anyone at standupwireless lifeline to help. All they need to do is activate the free phone and service. They have lied about saying no one has talked to a standupwireless agent. This is the only update. Please ?? tell them to send the free lifeline wireless phone and service. Thank you very much and have a great day today and everyday. ***** *********. 

  Business Response

  Date: 02/20/2025

  Hello, 

  Please find our response attached.

  Thank you.

  Customer Answer

  Date: 02/20/2025

  I can't get ****** or anyone else to answer the phone. All I get is music for hour's when calling ****** and the other lady. I can't download whatever you sent as their responses. 

  I don't have the application to download the reply from standupwireless you said they sent you. 

  They lied repeatedly. Even ****** saying that it was qlink we talked to. I have dates I have all names and it was standupwireless we were talking to. I'm tired of ****** lieing to everyone including me. I told ****** to do the prepaid phone free that she told me about. 

  She also said that it would not affect anything if the free prepaid phone was gotten with the application at trueconnect lifeline gotten. That's a lie too. 

  Customer Answer

  Date: 02/21/2025

  Date Sent: 2/20/2025 6:22:02 PM
  I can't get ****** or anyone else to answer the phone. All I get is music for hour's when calling ****** and the other lady. I can't download whatever you sent as their responses. 
  
  I don't have the application to download the reply from standupwireless you said they sent you. 
  
  They lied repeatedly. Even ****** saying that it was qlink we talked to. I have dates I have all names and it was standupwireless we were talking to. I'm tired of ****** lieing to everyone including me. I told ****** to do the prepaid phone free that she told me about. 
  
  She also said that it would not affect anything if the free prepaid phone was gotten with the application at trueconnect lifeline gotten. That's a lie too. 

  Business Response

  Date: 02/28/2025

  Hello, please find our response attached. 

  Thank you!

  Business Response

  Date: 03/05/2025

  Hello,

  Please find our response attached.

  Thank you.

  Customer Answer

  Date: 03/11/2025

  I repeatedly told you I can't open your replies as it will not work on this item. 

  So what they sent to you and what you sent here can't be seen. 

  If you don't send it without doing what you are doing well it will never be seen. 

  Hopefully standupwireless lifeline wireless will do what they told me. 

  My browser will not open to see what you have said all along and you was aware of this every time. Thank you very much and have a great day today and everyday. 

  Customer Answer

  Date: 03/12/2025

  Date Sent: 3/11/2025 1:21:23 AM
  I repeatedly told you I can't open your replies as it will not work on this item. 
  
  So what they sent to you and what you sent here can't be seen. 
  
  If you don't send it without doing what you are doing well it will never be seen. 
  
  Hopefully standupwireless lifeline wireless will do what they told me. 
  
  My browser will not open to see what you have said all along and you was aware of this every time. Thank you very much and have a great day today and everyday. 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called because my number stopped working. I had Q link for a year with NO problems. Now after a month standup stopped. The CS agent had no clue what was wrong and lied to me about starting a file to tech but they never fixed it. ****************!

  Business Response

  Date: 02/13/2025

  Hello,

  Please find our response attached. 

  Thank you!

  Business Response

  Date: 03/05/2025

  Hello,

  Please find our response attached.

  Thank you.

• Initial Complaint

  Date:01/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Resolution Request for Account Issue and Concerns About Business Practices Dear BBB,I am writing to file a complaint against Stand Up Wireless regarding issues transferring my account. Despite providing all required personal information, they have failed to provide the necessary account PIN to complete my number porting request.I also have concerns about the companys transparency. Their ******** page claims they are based in *****, but online images suggest otherwise. Additionally, the company has changed its name several times, causing confusion for customers who believed they were dealing with a different business altogether.Desired Resolution:1. Provide my account PIN to complete the transfer.2. Confirm the successful closure of my account.3. Apologize for the delays and customer service issues.4. Improve transparency regarding their business practices.Thank you for your assistance.Sincerely,**** ******

  Business Response

  Date: 01/30/2025

  Please see attached file for our response.

  Customer Answer

  Date: 02/04/2025

   
  Complaint: ********
  
  BBB Case #******** - Revision to StandUp Wireless Resolution
  Lack of Accountability
  The response letter from StandUp Wireless lacks a signature or name of the individual responding to my complaint. This anonymity makes it difficult to follow up or hold anyone accountable for the information provided.
  Unclear ****************************** response suggests that I should simply call in to resolve the issue. However, when I did so, the representatives seemed unaware of my situation, contradicting the assurance given in the BBB response. This disconnect has left me feeling dismissed and frustrated.
  Incomplete Resolution
  The proposed solution lacks specificity and a clear action plan. Instructing me to call again without providing any reference numbers, specific instructions, or a dedicated point of contact is inadequate.
  Request for Clarification
  I request the following:
  A named point of contact at StandUp Wireless who is familiar with my case.
  Specific instructions on how to proceed with authorizing my port-out request.
  Confirmation that my account (associated with phone number is still active and eligible for porting.
  A timeline for when I can expect the port-out to be processed once I make contact.
  Written  instructions to avoid further miscommunication.
  Conclusion
  The current resolution is insufficient and has only led to more confusion. I urge the BBB to require StandUp Wireless to provide a more comprehensive, actionable response that addresses these concerns.
  Thank you for your continued assistance in this matter.
   ************
  

  Business Response

  Date: 02/19/2025

  Please see attached file for our response

• Initial Complaint

  Date:01/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a qlink customer, qlink closed down, my number and lifeline benefits were transferred to standup wireless. Stand up wireless said someone opened an account under my name and transferred my lifeline benefits to a different carrier. Contacted lifeline and was advised of possible identity theft. My primary number is **********.Standup wireless then deactivated my primary number and are not giving me resolution to have my number back. I've spoken to several agents, and the last agent refused to provide their operator id for me to track the issue and file a complaint. Took a screen shot of the conversation.

  Business Response

  Date: 02/10/2025

  Hello,

  Please find our response attached. Thank you. 

  Business Response

  Date: 03/05/2025

  Hello,

  Please find our response attached.

  Thank you.

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  StandUp Wireless (who owns Liberty Wireless) bought out ************ and afterward neither ************ or Liberty Wireless answers support calls or emails and shut down the customers' phone service without letting them know. I've seen where several people have reported the same problem, some even having paid Liberty wireless right before they were shut down. They are cheating people out of money that have paid for service and are not getting it. I had my service paid for through ************ until the 21st of January, but I'm unable to use it since it was sold to Liberty Wireless. The service was last used on Thursday, January 9th. On Saturday, January the 11th was when we noticed the service was no longer working. I am including screenshots showing that StandUp Wireless and ************ (owned by StandUp Wireless) are still showing as active web sites. I am also including a screenshot of **** ****** who is the CEO of StandUp Wireless. Since it has caused us so much inconvenience, I think I should receive more than just the $5 refund for the monthly service! (That was just the amount for the last monthly payment.) The ************ website will no longer let me log in. Not having phone service could have caused us to miss some important phone calls! I think there needs to be a lawsuit against them, especially since it has affected so many people! What needs to be done to actually bring a lawsuit against them? My phone number that was used on the ************ account was ************.

  Business Response

  Date: 02/05/2025

  Good afternoon,

  Please find our response attached.

  Thank you!

  Business Response

  Date: 03/05/2025

  Hello,

  Please find our response attached. 

  Thank you.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for several months to get a phone through stand up ************************* first application was online and it was declined , citing duplicate accounts. I called them and said I do not have any lifeline on my phone and they told me to call the national validator which I did.Validation showed I did not have an account with lifeline.The agent told me they were going to delete my files so that I could start over fresh and they sent me a paper application last December. I mailed it in on the eighth.After repeated failed texts and phone calls. I finally got a human being today, who told me my application was denied again because of a duplicate account.Then they told me to call lifeline, ***** and I did.They said I do not have an active lifeline account anywhere. Rather than call Standup wireless back and try to explain this to them, I need the Better Business Bureau to help me get it straightened out so I can get my phone, please.Thank you. ***

  Business Response

  Date: 01/17/2025

  Please see attached file for our response.

  Customer Answer

  Date: 01/18/2025

  I am unable to open document. I have downloaded several times and phone cannot locate it. Can you resend it?

   

  Thank you:)

  Business Response

  Date: 02/12/2025

  Hello,

  Please find our response attached.

  Thank you!

  Customer Answer

  Date: 02/12/2025

  I have received email communication from the company but I have not received a paper application. They wanted to know when I submitted my paper form and I told them it was back in December. I've not heard from them since

  Business Response

  Date: 03/05/2025

  Hello,

  Please find our response attached.

  Thank you.

  Customer Answer

  Date: 03/06/2025

  I am unable to read the attachment. I do not see the company's reply.

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,

   

  In light of the letter I received I have no choice but to accept. If they don't offer it here they just don't offer it here, nothing I can do about it. Also, I never did receive a paper application.

  Thank everyone for their assistance in this matter,

  ********* ******

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple transactions made on a monthly basis pertaining to a plan advertised dating back from October 9, 2024 to current date 01/02/2025. The transfer from Q-link to Stand Up Wireless occurred due to Q-link closing. In order for my services to continue I had to transfer to this phone company. I pay $30/month for unlimited talk and text. Unfortunately for the 3rd time now I have paid and services are not committed to delivering what was advertised. Instead, I am out of minutes and can no longer send text after the first week of services each month and when I called customer services to find out why am I having an issue with my services each month and have to purchase additional minutes and data, I was told that the unlimited packages states unlimited but is actually limited and I would not be able to access any services unless I purchase another package. The false advertisements of these packages are not only very expensive but they do not commit to providing what is being sold. There is no compensation of any sort for this mix up and the only resolution to this problem when discussed with the company is purchasing more unlimited packages and that is it.

  Business Response

  Date: 01/29/2025

  Please see attached file for our response.

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22760050
  
  I am rejecting this response because:
  The package states unlimited and yet I was out of service and still am. I need a refund for the packages that were not fulfilled. It does not state that purchasing extra data or having no internet will stop talk and text usage. I shouldve still been able to use my unlimited talk and text but I was not able to use anything unlimited. This was a scam and I need my money back.

  Sincerely,
  
  **** *****

  Business Response

  Date: 02/14/2025

  Hello,

  Attached is our response. Thank you. 

  Business Response

  Date: 02/18/2025

  Hello,

  Please find our response attached.

  Thank you!

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This stand up wireless will not answer the phone or emails. You will be on hold for 5 hours or more. They have not gave me my account number in 3 weeks now. Because of this I will lose the phone number Ive had for 20 years now.

  Business Response

  Date: 02/05/2025

  Good afternoon,

  Please find our response attached.

  Thank you!

  Business Response

  Date: 03/05/2025

  Hello,

  Please find our response attached.

  Thank you,