Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Speech Pathologist

Speech Pathology and Educational Center Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Speech Pathologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since the end of June 2023, my wife has requested for SPEC to release my daughter's Speech Discharge but they have not done so. First the receptionist claimed that it was the July 4th holiday so it would take another week or so. The following weeks the excuse was that the Director of Speech was supposed to complete the release but never did. The receptionist said the director was too busy. This week the receptionist indicated that the reason for holding off the discharge was because the insurance company has not paid them yet. I called the insurance company and they indicated that **** had put the wrong codes on their claims and that they need to correct them in order for them to get paid. Today I called SPEC and spoke with the receptionist who transferred me twice to ***** **** the manager so that I can leave a message for a call back but the call never went through the voicemail. SPEC should not be holding off my daughter's speech discharge hostage because of payments due to their own error when filing an insurance claim. All I need is the speech discharge so that my daughter can continue with her speech therapy with another company.Sincerely,*****************************

    Business Response

    Date: 10/07/2023

    I am pleased to be given the chance to respond to this complaint, the first in 33 years as a small business.  Of utmost importance, the father received the discharge letter he requested on the same date that the letter from the BBB was received by us.  The child has not received speech therapy since March 2023. 
     Although, this is not the first time this family has threatened us with going to social media and the BBB with a complaint, I rest assured all of the employees at SPEC have made extra effort to please this family.  We wish them well and hope the child gets the help needed. 
    During this years summer months, we had various people out on vacation, maternity leave, and summer programs to deal with.  We were short-staffed and simply did the best we could with the cards we had.  The allegation that we were holding a discharge hostage is false.  That is simply not our policy and most definitely a miscommunication.  Of note,a speech discharge OR a release from SPEC is not necessary to begin therapy at any other center.  The discharge summary was given to the father on 8/25/2023, the same date as his complaint was filed by him.  I hope that this clears up the confusion and we wish the family and especially the child, all the best.

    Regarding insurance claims, it so happens we talked to the family on various occasions regarding the insurance not paying the invoices for the services rendered at the beginning of the year (7 invoices to be exact).  The claims have been sent before with the same codes and have been paid.  We spoke to the father about this and asked him to please call the insurance company. We are still unsure what codes the insurance is speaking about.  As is common practice, the patient is responsible for payment if their insurance company does not pay the invoices.  We are still trying to collect from the insurance company and have not sent an invoice to the family.
    I hope that this clears up the confusion and we wish the family and especially the child, all the best.

    Customer Answer

    Date: 10/10/2023

     
    Complaint: 20521758

    I am rejecting this response because:  

    I respectfully disagree of their comments about the family being aware of the unpaid invoices and the delay in providing the discharge. That is just not true. That said, because I want to put this behind, please have SPEC send copies of those 7 invoices they claim that they have not been paid so I can follow up with my insurance company.

    Sincerely,

    *****************************

Speech Pathology and Educational Center Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.