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Business Profile

Skin Care

5minskin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 143 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item that is not as advertised mislabeled as being *** approved. Was too nervous to use the device because risk seemed greater than the benefit. Slim on directions and labeling of items in the box. Have gotten several emails stating their finance department is working on the refund.

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried the *** product and it didnt work so I requested a refund which is honored for 90 days from purchase. Its been over a week and a half and no refund and Im just told via email theyll forward my request to finance team again.

  • Initial Complaint

    Date:05/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2024 I pruchased a Laser Hair Removal Product from 5 Min Skin (order #S150174). I paid for the item through ******. Upon receipt, I learned that the use of the product was contraindicated with a health diagnosis I have (Type 2 diabetes). I contacted 5 Min Skin and got an RMA #(RMA4910601) and returned the product to them for a full refund. There was a significant delay in a response from them and I started emailing them about it in December 2024. They said they were working on the refund. Over the months, that was the only response I was getting. In February, they indicated they had tried to refund me several times through ***** and said that was their only method of refund. I informed them I do not have an account with ***** and my bank does not work with that app and requested a refund through the method which I paid, ****** or a check. I also filed a complaint with the ****************************. They are now telling me they are working on an alternative refund method. There is still no refund or resolution.

    Business Response

    Date: 05/24/2025

    Dear customer, 

     

    Please be advised that we processed a full refund for your order. 

     

    Kind regards, 

    5minskin Team

    Customer Answer

    Date: 05/26/2025

    I received the following email from 5 Min Skin today.  This response is very similar to every other response I have received which is essentially, we're making this a priority.  They have been saying this for months and there has been no action.


    Hi ****,


    I understand your frustration with the delay, and I sincerely apologize for the inconvenience this has caused. Please know that we are not withholding your refund and are actively working to resolve this issue as quickly as possible.


    Your case remains a top priority for our team, and we are committed to finding a suitable resolution. I appreciate your patience and will provide you with an update as soon as we have new information.


    If you have any further questions or concerns in the meantime, please dont hesitate to reach out.


    Warm Regards
    The 5minskin Support Team



  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding an online order that I placed with 5minskin, order number S203724. My intent was to make four payments, but instead I was bill for the full amount.. However at check out I was billed the full amount. I have spoken with 5minskin multiple times, and they are telling me they have refunded the money and that it may be held up on the bank side. I have had refunds post to my account sometime in the same day. I reached out to my bank and there is no refund.I'm seeing that this is an issue with other customers as well. This leaves me to believe that they haven't refunded the money as they have stated. I provided the gentleman with my order number, but he said he couldn't find it. I told him that I canceled the order, so I gave him my email instead.

    Business Response

    Date: 05/24/2025

    dear customer, 

    Please be advised that we processed a full refund for your canceled order. 

     

    We would still advise you to contact your bank in case you did not receive a refund. 

     

    Kind regards, 

    5minskin Team

     

    Customer Answer

    Date: 05/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the laser on 4/7/25 and due to health reasons and that it was not what size was expected requested a refund on 4/20/25. The website has no hassle return and I would like my refund of ******.I got an email about giving me a discount to keep it and I again asked for the shipping label. Then I got we need a picture. Sent the picture and got a response saying we don't usually do this but we will refund you minus the 10% restocking fee and you can keep the product. So if I'm keeping a product that is not being used how am I getting charged a restocking fee for restocking and the cost of shipping which is what their 10% fee is for?

    Business Response

    Date: 05/24/2025

    Dear customer, 

     

    We can confirm that we have processed a full refund for your order and the restocking fee was lifted.

     

    Kind regards, 

    5minskin Team

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT ORDER FROM 5 MIN SKIN! It's a scam. I purchased a laser ipl hair removal device and after 10 weeks it had not provided lasting results as promised. I shipped the item back for a refund March 2 and am still waiting for a refund 2 months later. The customer service has been terribly unprofessional and slow at processing refunds. They keep telling me they're processing my refund but it shouldn't tale this long to sumbit a refund. It's not even worth ordering the item in the first place since it doesn't give the results as promised and now I'm out $250. The return page on the website has been rerouted so there's no way to contact them.

    Business Response

    Date: 05/24/2025

    Hi ******, 

     

    We are sorry for your unpleasant experience. We can confirm that a full refund has been issued to your account. 

     

    Kind regards, 

    5minskin Team

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased device on 12/30/2024 for $189. Device did not work on my hair. Returned product through process on website, within return policy. Got confirmation from **** that my product was returned 3/19/2025. I have emailed twice asking for confirmation of receipt and that my refund would be processed, and the response was that they were working on it. Tried calling and was sent to voicemail.

    Business Response

    Date: 05/24/2025

    Dear customer, 

     

    We have process a refund for your returned order in full.

     

    Kind regards, 

     

    5minskin Team

    Customer Answer

    Date: 05/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* **********

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 5minskin device at an Easter sales price of $189. I decided to return the device without opening it and initiated the return process. On April 22 I received an email approving the return and providing a return shipping label. Now 5minskin is claiming that the return was actually denied on April 21, a day before I received approval, and they refuse to refund the purchase.

    Customer Answer

    Date: 06/02/2025

    The company refunded my m9ney as soon as I threatened to report them. I cannot, in good conscience, recommend this company, since they retroactively deny returns and only provide refunds under the threat of legal action, but I am satisfied with the outcome. 

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased hair removal device on 1/22/25 for $178.95. Paid for with ******. Device did not work for my hair. Sent email to company for a refund. I was sent a return label and I returned the device at the post office. Tracking number showed package was delivered 1:13pm on 2/25/25. I have had several emails inquiring my refund not being processed. The company continues to apologize for the delay but still hasnt processed my refund. Every attempt to contact the company through phone is a recording stating mailbox is full.

    Customer Answer

    Date: 04/18/2025

    Update for my complaint: I received a email from the company that my refund was issued and will be deposited in my account within 10 days. Thank you for contacting the company to help resolve this issue.

    Business Response

    Date: 04/22/2025

    Dear customer, 

     

    We would like to confirm that a refund was processed for the returned product on April 18, 2025

    Customer Answer

    Date: 04/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a Micropulse2.0 on 3/24/25 vis the *****************, tracking # **** 6114 0622 5079 7748 26. To ********, **** . A return label was provided to me by 5minskin. The product was ***** with a ***** off coupon. Order #S194528 90 day money back ************ is now4/14/25 and I have not received a refund as yet.

    Business Response

    Date: 04/22/2025

    Dear *****, 

     

    Please be advised that a refund was processed on April 15, 2025. the funds should have been credited to your account already. 

5minskin is NOT a BBB Accredited Business.

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