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Business Profile

Shuttle Bus

SuperShuttle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had prepaid to SuperShuttle for a ride from *** airport to my home on 7/20/2023. My flight was supposed to arrive at 12;25 PM but we were delayed by about 45 minutes. When I arrived, there was a text waiting from the driver who had arrived at 12:30. It was now about 1:30, due to the flight delay. My understanding was to call dispatch when I arrived and got my bag, but I called the driver who told me he had already departed and to call dispatch for a ride. Dispatch told me that because they had already sent a driver who waited and left, they would not send another driver and would not refund the $93.93 because I was a "no show." I ended up using the taxi stand there and paying an additional $105.00 to get a ride home.

  • Initial Complaint

    Date:09/20/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked shuttles service to and from the airport. The car took us to our hotel but for the return trip with the same passengers and the same, the driver refused to take us to the airport.

SuperShuttle is NOT a BBB Accredited Business.

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