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Business Profile

Roofing Contractors

Green Department Roofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Green Department Roofing back in July of 2021 to replace my roof. This is now complaint number 2 on this roofing company. They couldn't pass any of the inspections.. Meanwhile I gave them 4600 dollars and they were threatening me to pay the final payment even though they didn't pass inspection.. They kept me in limbo saying that they were fixing the problem. I waited patiently. 'Finally they came back in August 2023 saying they would tear off the old roof and repair the roof properly and make everything right. They said I wouldn't have to pay them anything until the job was complete.. however now they said it would be an additional 5 thousand dollars. I agreed.. Now they called themselves Roofing Nation LLC... It is now March and nothing has been done except a new permit was pulled. Since I have to get insurance on the property.. I decided to hire another contractor who would get the roof done. I changed the contractor and got another permit. I can't wait any longer to get this roof done correctly and rely on them any more. As soon as I hired another contractor.. ****************** called to say they were bringing materials and coerced me to sign an *** letter. This was one more attempt to try to stall and get more money out of me. I have since terminated the *** because they aren't doing anything to my roof and only called when I changed the Contractor. This has truly been an emotional roller coaster and has caused me more depression on top of losing my Dad and brother this year. I can't even think clearly because they have really defrauded me and made me lose my faith in businesses. It's very hard to trust people who constantly try to find ways to take your hard earned money. I hope and pray that noone else has to go through the nightmare that I've endured since JULY of 2021 and I still don't have a new roof..
  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a commercial property in *****; they did our roof and charged $60,000.00, and the roof started spiling off immediately after. They came and fixed some of it, and still, the issue started all over. They came today, 2/25/23, and they pointed the roof with another color and did not fix anything again. They put on a bandage. They don't return my calls, and they took the property money. requesting a refund to redo the roof.

    Business Response

    Date: 02/16/2023

    Good afternoon Mrs. ************************************* all due respect, we did apply coating on complete roof surface as per contract in 2021, and as a reliable roofing company, we always have addressed any damage on the roof anytime needed, however, today when working on the concerned areas our roofers accurately detected humidity condensation on the A/C tubes which generate water dripping and thus cause major damage to the coating. 

    Most importantly we certify that coating material is in perfect condition, especially in areas not used for walking, and away from A/C units, so please remember that siliconized Gaco Flex Coating works as a waterproofing layer but not to have people walking on it and thus cause friction and stress on the material itself (wear and tear).

    With that being explained, we are nothing but committed to serving you, hopefully, you will understand that we can`t go beyond the contract boundaries. 

    Let me know your thoughts.

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