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Business Profile

Retail Stores

The Game Island

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 13, 2023 Order number **** $351.96 Items include ******** 64 original system with 2 controllers ******** 64 games:Goldeneye Mariocart Star fox Cruisin USA Have been able to contact business and was informed times would be shipped in April and have not been able to reach anyone with update status via ******** messages nor theyre work phone

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on 02/05/23 - Received confirmation email with ORDER ID #****. Received no status update.Reached out to their Contact Us email alias on 02/20/23 - no response.On 02/23/23 - received email saying order on the way - it shows a **** tracking number (******************************) but it has been sitting at this stage for almost a month. It shows as a label as been created but waiting on the item.Since 02/23/23 I have not heard any communication or updates from The Game Island. Ive tried to reach this company through every channel and they will not return any communications. They are scamming people of their hard earned money and need to be shut down. All Im asking for is a refund because I have no hope that I will ever receive the item I paid for from these scam artists.

  • Initial Complaint

    Date:03/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for an item never received it

  • Initial Complaint

    Date:03/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction January 16th 2023 Amount paid to the business $293.23 The business committed to provide me with my order in a timely manner 3 times and I have received nothing via confirmation email or tracking #... Order #****

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an order of the amount $239.98, order ****. I had waited 3 weeks with no update on the status of the order. I reached out to their support email at ********************************* never recrived a response. I attempted to contact them through instagram messenger, ******** messenger, and whatsapp. I finally recreived a response saying that they were waiting on a battery. I reached out again after 2 weeks asking whats going on. They said it was scheduled to ship the beginning of the next week. Now after 2 and a half weeks there was still no update. I reached out again about the lack of shipping and was ignored.

  • Initial Complaint

    Date:02/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a game from the game island and paid ***** for it. The game came and it did not work. The company said that they would send a replacement label to send it back in exchange for a different game. A return label was never received and I could not get in contact with them after that.

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered several *** games, *** console, an extra controller, and a *** Gamepad back in June. I received all of my order but complete box set of Goonies 2 for *** and the *** Gamepad. I have sent multiple emails, and made multiple phone calls. I did get someone on the phone in September and they said that they would call me back. I have received no further contact from the store and still have not received my items.

  • Initial Complaint

    Date:10/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a game from them. They took my money and never sent the game. After trying multiple times and ways to contact the business they've ignored my grievances and still haven't sent the game or a possibility of a refund for the item I purchased.

The Game Island is NOT a BBB Accredited Business.

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