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Find a Location

Ohm City Vapes And Smoke Shop has 1 locations, listed below.

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    Business ProfileforOhm City Vapes And Smoke Shop

    Retail Stores

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    18149 NE 19th Ave, Miami, FL 33162
    BBB File Opened:
    9/17/2021
    Years in Business:
    8
    Business Started:
    1/16/2016

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Hello I purchase a toy car from Upzy. They called me after stating I had to pay a additional $200 for another item the one I wanted wasnt in stock.Then they called back stating they didn't have the item but could send me the one on my original order for '$50 shipping at the time. I had no idea that was wrong to do. Then I had to file a claim to get them to release the $150.Now about the item. It was defective,dented tire,seam split on the edge,3 dents in the door,terribly scratched headlight ****************************** was chipped paint & paint faded off behind the seat that would be from wear.They put the fault on Moderno Kids. I have had a case filed with them since January. I financed the item..Upzy sent them.emails stating I wasn't returning emails. On the 14th of March we came to a agreement through email of $120 back. I have the email proof of them agreeing and stating they are just waiting for funds to be released. Do you know they contacted the finance company on the 18th stating I never responded & they can offer $20 back! The finance company informed me of this and sent me all the emails from Upzy,they edited so many emails. I sent the finance institution all the removed emails. They paid extra attention to the email stating I never responded sent on the 18th but I gavs proof we came to agreement on the 14th. That is a breaking of contract agreement if this was a court situation everything would be in my favor because Upzy lied and tampered with EVIDENCE.After showing the finance company everything they were appalled & opened my claim again. Upzy can not be trusted. I saw complaints about their shipping & damaged items on this BBB site after the fact. I have every email to prove Upzy is dishonest.They downplayed my concerns as simple cosmetic damage.I sent the proof otherwise to the company as well. They need to be stopped because this is not the first complaint & wont be the last.I can supply all email proof upon request.This has effected my health

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jess E

    1 star

    10/05/2023

    Spend over $100 per month to have their product shipped since they are hard to find in my state. One was a dud. Requested a way to resolve. This happened once before and they sent a new one out with no issues. This time it took days of back and forth emails where they were requesting batch numbers from the box. After leaving a negative ****** review of the experience they finally said they would refund the defective product if I removed my negative review. A business asking you to remove an honest review of the customer service you received is ******** and bad business. A refund for a defective product should not depend on me leaving a false, positive review of your products and services. I received my refund and will be looking elsewhere for these products.

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