Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23323826
  
  I am rejecting this response because: I contacted the business as they requested for a resolution and ***** from the Customer Loyalty Team indicated that I should ask my mother to return her mother's day present to receive a refund. This adds insult to injury - can you imagine asking someone to ship back the ugly **** they received as a present on a holiday? Makes the whole situation even worse. They also did not update their website, or indicate that they would so this will happen again to future customers.
  
  Sincerely,
  
  ******** *****ur tree, it is possible that it may have already bloomed for the year. The Azaleas, for instance, bloomed a little earlier this year. While there is a chance that the tree may produce more blooms during the summer, there are no guarantees. However, you can expect it to bloom again in the spring.We apologize that we cannot provide an exact timeline for when the tree will bloom.I apologize the planter was not the same color as shown! I would be happy to credit you $10 for the issue."This is not a sufficient resolution. I am not just unhappy with the pot. I am unhappy with the actual plant. Waiting a whole year for it to bloom is not acceptable and I did not receive what they advertised.

  Business Response

  Date: 05/13/2025

  Dear BBB and ********,

  
  Thank you for bringing this to our attention, and we sincerely apologize for the disappointment you experienced with your recent Mother's Day order.
  We understand how important it is for the gift you selected to meet expectationsespecially on such a meaningful occasion. The Satsuki Azalea is known for its beautiful pink blooms, which typically appear later in the spring, around May to June. However, due to early seasonal blooming this year, some plants were shipped post-bloom. While this is a natural occurrence with live plants, we recognize the frustration it caused, especially when the product image suggested otherwise.
  We also acknowledge your concern regarding the pot color. Due to high order volumes and supplier constraints, a substitute pot was used in some cases, and we regret that this was not communicated more clearly at the time of purchase.
  That said, we are committed to making this right. Our customer service team is available and ready to work with you directly to find a resolution that addresses your concerns. If you havent already, please reach out to us at [email protected] or respond to our previous message so we can assist you further.
  Thank you again for your feedbackwe are actively reviewing how we present seasonal plants to improve clarity and customer experience moving forward.
  Sincerely,
  BloomsyBox Customer Experience Team

  Business Response

  Date: 05/16/2025

  Dear ********,
  Were truly sorry to hear that your experience did not meet expectations, especially on such an important occasion like Mothers Day. We completely understand your disappointment and regret that the gift did not bring the joy it was meant to.
  While its standard practice for us to request a return before issuing a refundparticularly with live plantswe understand how that may feel inappropriate in a gifting situation. We want to reassure you that the plant you received is healthy and will bloom, as it is part of a seasonal cycle. However, we recognize that this explanation does not change how the experience made you and your mother feel.
  With that in mind, we will make an exception and issue a full refund without requiring a return of the plant. Additionally, your feedback has been noted, and we are in the process of reviewing our product descriptions and visuals to ensure they more accurately reflect what customers can expect during off-bloom periods.
  Thank you again for bringing this to our attention, and we sincerely apologize for the inconvenience.
  Sincerely,
  The BloomsyBox Team

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22950346
  
  I am rejecting this response because:

  They said it is too late to help me because this order was placed in January I think they should send me a new orchid plant because I paid for a good one and I got a dead one
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 02/22/2025

  Dear ****
  Thank you for bringing this to our attention. Were truly sorry to hear that your plant arrived in such poor condition, and we completely understand your disappointment. At BloomsyBox, we take quality very seriously and strive to ensure that every order meets our high standards.
  Wed like to make this right for you. Could you please provide us with your order number and any additional details or photos of the issue? Once we have that information, we will promptly work on a resolutionwhether that means a replacement, refund, or another solution that works for you.
  Thank you for giving us the opportunity to resolve this matter. We value your business and look forward to restoring your trust in our products.
  Sincerely,
  ****
  BloomsyBox Customer Support

  Business Response

  Date: 03/11/2025

  Dear ****,
  
  Thank you for reaching out regarding your recent order. We understand how important it is for you to receive a healthy plant, and we truly appreciate the opportunity to address your concern.
  
  Our records show that your plant was delivered on February 11th, and we received your claim on February 17thseven days after delivery. Since our plants are fresh, they require immediate care, and we kindly ask that any issues be reported within 48 hours of receiving the product. This timeframe allows us to assess and address concerns while the plant is still in its most viable condition.
  
  That said, we want to ensure you have a great experience with us. As an exception, wed be happy to work with you to make this right. Please reach out to our customer service team at [email protected], reference this BBB complaint, and we will assist you accordingly.
  
  We appreciate your business and look forward to resolving this for you.
  
  Best regards,
  ****
  Customer Support Team

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 01/06/2025

  The order has been refunded

  Business Response

  Date: 01/06/2025

  We sincerely apologize for the negative experience this customer encountered. At *************************, we pride ourselves on providing excellent service, and its clear that we fell short in this instance.
  We have already processed a full refund for the order and deeply regret any inconvenience caused. Please know that we take this matter seriously and are working to ensure such issues are prevented in the future.
  We value all our customers and appreciate feedback that helps us improve. 

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The flowers arrived half dead and by day 2 were ready for the trash. They don't honor their freshness guarantee and only send automated replies to customers. This is an unacceptable business practice.

  Business Response

  Date: 05/17/2024

  Dear *****,
  I hope this message finds you well.
  First and foremost, I want to extend my sincerest apologies for the disappointment and frustration you experienced with your recent flower delivery from BloomsyBox. It deeply saddens us to learn that the flowers arrived in poor condition, as this certainly does not meet the high standards we strive to uphold.
  Your feedback is invaluable to us, and I want to assure you that we take it very seriously. We are committed to making this right for you. Please accept our sincere apologies for any inconvenience or disappointment this situation has caused.
  To rectify this matter, we would like to offer you the option of either a full refund or a replacement shipment of fresh flowers. Your satisfaction is our top priority, and we want to ensure that you receive the beautiful flowers you deserve.
  We understand that this experience may have led you to reach out to the Better Business Bureau, and for that, we are truly sorry. It was certainly not our intention to cause you any undue stress or inconvenience. We regret that the issue was not resolved to your satisfaction before it escalated to this point.
  Please contact our Head of **************** at ******@bloomsybox.com at your earliest convenience, and she will assist you in processing your chosen resolution promptly. Once again, we apologize for the oversight and the inconvenience this has caused you.
  Thank you for bringing this matter to our attention. We sincerely appreciate your understanding and patience as we work to make things right for you.
  Warm regards,
  
  *******************
  **************** Specialist
  BloomsyBox.com

• Initial Complaint

  Date:05/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a terrible experience with their customer service regarding a gift subscription that I gave my daughter and son-in-law for Christmas. I have attempted to contact customer service by email at least three times about this, but I have gotten no response other than a we got your email automatic reply. I wrote to the founder, but my letter was return undeliverable. I purchased a several-month subscription, and the first delivery arrived on Jan 3 of 2023. Since then, the monthly delivery has arrived by the first week of the month. On April 12, my daughter contacted me because the delivery, oddly, hadnt arrived yet. I contacted Bloomsy customer service, which apologized for the late delivery, and ****** told me the flowers would be delivered by the 18th. ( I apologize for the shipping issue. We are shipping a fresh bouquet to deliver on Tuesday 4-18-23.). I told them that would not work, since my daughter was going out of town from the 17th to the 27th. On April 17, ****** got back to me to ask me what delivery date I would like instead. I told her April 28, after their return. She did not reply. On April 18, I got an email saying that the flowers had been delivered to my daughters empty house. Where they died on the porch. I have sent at least three emails about my unhappiness with this, but have gotten no response AT ALL from them, except for automated replies. At the very least, I expect a personal reply, an explanation, an apology, and an offer to make up the delivery that died on the porch. This is terrible customer service, and I am inclined to never use them again.

  Business Response

  Date: 05/29/2023

  We have already replied to this customer and apologized for the inconvenience
  
  A replacement will be shipped and we have also upgraded her next 2 months.