Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bouquet. Attached is the photo of what I ordered, and then what was received. I ordered the XL bouquet as well. Bloomex Order #******* to ****************** The policies state Bloomex needs to provide notice of substitution and to substitute with equal or better flowers. Their policies state:The following rules for substitution will apply: Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. One-of-a-Kind Flower Arrangements (such as all roses, or all lilies): We will make every effort to match the flower type, but may substitute with another colour or substitute with a bouquet of equal or greater value.None of the colours online or the flowers showed online were used. This was a completely unacceptable arrangement using the cheapest flowers, in totally different colours than shown, damaged, and a quarter of the size of what it was supposed to be. In the event that flowers were substituted, the policies share that Bloomex was supposed to subsisted for a bouquet of equal or greater value, which was not done.

  Business Response

  Date: 06/23/2025

  We regret to hear that the services didn't meet customer's expectations.
  We acknowledge the delayed response to this complaint. The customer submitted the complaint to the USA branch, although the order in question was for *****************, *******************, **, ******. We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for mother day for my mom on the 10th of May. I ordered from ***** for my mom in *****. I paid extra to get it shipped on Mothers Day May 11. My mom never received it. Till today. I contacted the company many times. They sent me an email saying its been delivered. Which is incorrect.

  Business Response

  Date: 06/03/2025

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $90.96 to the original form of payment used for the purchase.
  Refund from Bloomex Inc
  
  Receipt #****-6480
  
  
  
  Refunded
  $90.96
  
  Date issued
  May 27, 2025, 4:38:28 PM
  
  Refunded to
  Visa - - Apple Pay
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****-*****

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a flower arrangement on may 10. $71.66. It arrived on may 15th as requested looks completely different from what is advertised online. Contacted company on may 15th only willing to give $20 as compensation in store credit. not accepting at present time. Attaching photos from what I ordered vs received

  Business Response

  Date: 05/20/2025

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  i would like the additional basket sent to the ordered address. I do not want a store credit 
  
  Sincerely,
  
  ******** *******

   

• Initial Complaint

  Date:06/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my wife to be delivered June 21, 2024. They werent delivered. When I followed up the next day I was told they were delivered and they sent me a pictures of the flowers on the front step of a house just not my house. When I pointed out that they had delivered the flowers to the wrong address they hung up. I have attached (below) both the picture they sent to me of the house to which they delivered the flowers to and the picture I sent them of the front of my house - the mistake is obvious. I subsequently followed up with emails to the customer service contact requesting a refund. I received no response and no effort to resolve the issue. This is appallingly poor service in response to a clear error on their part, particular for a customer who has given them a lot of business over the years.

  Business Response

  Date: 07/02/2024

  We regret to hear that the services didnt meet customer's expectations.
  According to our data and tracking number ************, Purolator Courier delivered the product to *************************************************************** Please see report from the courier. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to address an issue and apologize for undelivered package. We are ready to offer a replacement order free of charge to reconfirmed delivery address. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21919834
  
  I am rejecting this response for two reasons.  First, this might have been a reasonable offer had it been made immediately when I told they had had misdelivered the flowers I ordered - when I could have had new flowers delivered to my wife.  It is not a reasonable offer several weeks later *after* I filed a complaint with the Better Business Bureau (and after I ordered flowers for my wife from a more reliable florist). 
  

  Second, I have a better remedy available.  I intend to report Bloomexs failure to fulfill its obligation to my credit card provider and request a chargeback   I tried to resolve this reasonably with Bloomex,  they are unwilling to do so, they can deal with Mastercard.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/16/2024

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $48.56 to the original form of payment used for the purchase. 
  Transaction Adjusted By:
  Trans. IdDateAmountTypeTransaction Response
  125444102024-07-16 10:30:26.642051748.56 CAD R ApprovedAuthorized
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order some flowers for Mothers Day. I ordered 1Assorted Tropical Plants$34.99 1Rainbow Gerbera Bouquet$39.991Blooming Planter Basket$49.99 and what i received was not this. I some roses and some plant both from what i gather are of lessor value. Also, there not a third item. They said they reverse the right to make substitutions, but what I received what not close to equal value. I have for a refund on the missing item and they refused.

  Business Response

  Date: 06/06/2024

  We regret to hear that the services didnt meet customer's expectations.
  As per the photo received we would like to confirm the order was partially sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. To make things right, we have issued a refund in the amount of Assorted Tropical Plants - $36.74 CAD (tax included) to the original form of payment used for the purchase. 
  Transaction Adjusted By:
  Trans. IdDateAmountTypeTransaction
  Response
  125203822024-06-06
  13:50:32.051620636.74 CAD R
  ApprovedAuthorized
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was double charged for an order. While going back and forth with bloomex arranging a refund, my credit card was defrauded and deactivated. I was then told that they cannot refund me to a different card, for their mistake. They are attempting to offer me store credit with the money they basically withdrew from my account. This is akin to stealing. They charged me and refused to give my money back.

  Business Response

  Date: 06/02/2024

  We regret to hear that the services didnt meet customer's expectations.
      Unfortunately, our system is currently configured to process refunds exclusively to the original payment method used for the transaction. This limitation is in place to ensure the security and integrity of our payment processing procedures. We had tried to refund the order through our system but it was declined as it can only be refunded to the original payment method. [ Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** 2024-05-22 12:24:18.0226573 ****** CAD R Declined Declined ]

  However, we are committed to resolving this issue. To achieve this, we recommend the following options for our customer:
      1. A flower arrangement to be delivered to the customer's address or any other valid address in ******;
      2. We could send a complimentary gift basket instead value to the price paid;
      3. If the above step does not provide a satisfactory resolution, we could issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Thank you,
      Bloomex 

  Business Response

  Date: 06/02/2024

  We regret to hear that the services didnt meet customer's expectations.
      Unfortunately, our system is currently configured to process refunds exclusively to the original payment method used for the transaction. This limitation is in place to ensure the security and integrity of our payment processing procedures. We had tried to refund the order through our system but it was declined as it can only be refunded to the original payment method. [ Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** 2024-05-22 12:24:18.0226573 ****** CAD R Declined Declined ]

  However, we are committed to resolving this issue. To achieve this, we recommend the following options for our customer:
      1. A flower arrangement to be delivered to the customer's address or any other valid address in ******;
      2. We could send a complimentary gift basket instead value to the price paid;
      3. If the above step does not provide a satisfactory resolution, we could issue a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Thank you,
      Bloomex 

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my mum's birthday and mothers day.I ordered a large bunch, at least 12, calla lilies in a ***** jar. First they were the cheapest flowers and not Calla lilies and they were not even in the jar! They were wrapped in cheap paper. This is completely unacceptable. Not only did they change the flowers for extremely cheap ones, but then didn't even bother to put them in a vase properly. I want my money back and I want new flowers, the proper ones sent to my mum. I feel there should be punitive repercussions to Bloomex. I have read the reviews and they seem to do this to ALOT of people. Why are they still in business? I want my $39.99 plus tax and shipping returned to me. I included 3 pictures. What I should have gotten, The cheap flowers I got. And the empty ***** jar they sent. The vase the flowers are in is my mum's THEY DIDNT SEND THAT

  Business Response

  Date: 05/07/2024

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we see that on 6 of May, 2024 a customer service representative resolved a case by offering a resend to a customer. Order is en route with Purolator Couriers, tracking number ************. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21672830
  
  I am rejecting this response because:

  The flowers that were "substituted"  were NOT of equal or more value.  That is why I am so angry.  The "flowers" that were sent were a joke!  If this is the kind of business Bloomex does, then maybe they shouldn't be in business.  This was fruad!!!!  Anyone can look at those pictures and see if was NOT OF EQUAL value!!!!  Anyone with two eyes could see we got shamed.  Also the flowers were NOT in an arrangement, they were stuck in cheap paper and NOT in the vase at all!  

  Again this was a scam.  We will NEVER order from them again.  

  LOOK AT THE PICTURES!!!!!!!!!!
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/10/2024

  We regret to hear that the services didn't meet customer's expectations.
  We take all issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated undervalued quality of flowers and our customer service agent requested customer to send us photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we were in contact with ********************* on Mon. May 6th to offer a replacement. We received a confirmation and a resend went through with Purolator Couriers, tracking 334697504739. Package got delivered on Tue. May 7, 2024 - 1:32 p.m. Additionally, we could issue a complimentary store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:03/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 21/03/2024 for a birthday gift to be delivered on 25/03/2024. Initially, I was informed by customer service that delivery couldn't be made on Monday due to the location, so it was rescheduled for Wednesday, which I agreed to. However, on Wednesday morning, I was told via webchat that delivery would be made that day. Despite this assurance, the order was not delivered until Friday 29/03 night US time. Upon contacting customer service from Wednesday I asked for refund they are saying cant refund, order is not delivered till now. I have asked to speak to management team, customer service agent said they can't. It's very frustrating, taking out of control.I am extremely dissatisfied with the lack of communication regarding the delivery status. Despite repeated inquiries, there was no proactive communication from the company. Additionally, I was informed that the phone number provided was international, but I suggested that an email could have been sent instead.As the birthday was on Monday and the gift was not delivered as agreed, I request a refund for the order. I urge you to cancel the order and process the refund promptly. Regardless of any transit or florist issues, I hold the company responsible for the unsatisfactory service. There are alternative florists available, and I regret choosing your service this time.

  Business Response

  Date: 04/24/2024

  June from Bloomex USA stated that the order is ineligible for a refund but they will resend the order to the consumer if they wish to do so. June advised the consumer should call directly if they would like to proceed with this option, ************** .

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter order flowers to be delivered by this company on my birthday 11.21.2023 The flowers was not delivered and the call centre refuses to give her a refund. I have 24/7 running video footage that shows there was NO DELIVERY MADE TO my address on 11.21.2023 and no other days after that. This is a complete scam. Please refund the money for services NOT rendered. I have the video evidence which I'd like to submit. My neighbors did not see a package, my video that runs 24/7 doesn't show of any delivery services coming to my home and the address is correct. PLEASE REFUND HER MONEY ASAP

  Business Response

  Date: 11/24/2023

  Hello,

   

  I am looking into order 0560883.

  I have requested information from our team concerning this order.

  As soon as I have a response I will up-date your file.

   

  Bloomex Team
  

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20909609
  
  Please update me as soon as possible regarding order number 0560883.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/27/2023

  The order has been refunded

  Your order has been canceled and refunded.
  Transaction Adjusted By:
  Trans. IdDateAmountTypeTransaction Response
  102952792023-11-27 14:18:48.756932354.98 USD R ApprovedAuthorized

   

  Business Response

  Date: 11/27/2023

  The order has been refunded

  Your order has been canceled and refunded.
  Transaction Adjusted By:
  Trans. Id Date Amount Type Transaction Response
  10295279 2023-11-27 14:18:48.7569323 ***** USD R Approved Authorized

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered ******* and a vase for my mother in ********* for her birthday! I ordered online on 19th May in ******* which was 20th May in *********! I was promised same day delivery! My charge in ** dollars was $89.85! I received an email from them shortly after saying they do not deliver to that address! I was told as they dont deliver on sundays it would overnight on Monday and arrive Tuesday! They offered me an upgrade of a ***** bear, a vase or gourmet! We emailed back and forth! I chose gourmet but no details were given even after my questions through email!!! ******* never arrived Tuesday! My mother received a small gourmet basket on Thursday which was the complimentary gift because they messed up my order! On Friday my mother called Bloomex, still no flowers!!! She was told the flowers I ordered were not even available! Yet they took my money right away! Flowers are now 6 days late! A new order was put in and my mother was told she would get a huge upgrade and flowers will be twice the size of the order even though I ordered largest bouquet!! She was promised again she would recieve the following day!!! Flowers never arrived! She called again and was told they were in transit!!! Not true!!! Finally received flowers on Monday 29th May (9 days late) I only received refund of $22.95 for same day delivery yesterday!! They promised me this 9 days ago!!! The flowers were not fresh, they looked miserable and some flowers were brown, they looked nothing like what I initially ordered and certainly was no upgrade!!! There was no vase which I had ordered either! Bloomex insists my order was $62 however I paid $89!!! I have all emails of false promises and photos too! Thank goodness I took a picture of my charge of $89.85 once I paid which matches what came out of my credit union account! I have proof of everything!!! I did recieve a refund of my delivery fee of $22.95 however Im looking for a full refund!! Bloomex did not come through repeatedly on this order!!!

  Business Response

  Date: 06/04/2023

  Hello,

  Regarding the recent customer complaint, we appreciate the opportunity to address their concerns and provide a resolution.
  We apologize for the delayed delivery and the issues encountered with the customer's order. To make amends, we proactively included a hamper along with the flowers, exceeding the value of their original order. 
  The customer was charged in USD, as per our international order policy, given that the order originated from ***************** for delivery in *********.
  The delay in delivery was due to logistical limitations, as our services operate from Tuesday to Friday. We apologize for any confusion caused by this schedule difference.
  We acknowledge the customer's dissatisfaction with the condition of the flowers. We are conducting an investigation to prevent any similar issues in the future.
  To resolve the matter, we propose two options. Firstly, we can re-dispatch the customer's order with fresh flowers and the requested vase. Alternatively, we can issue a full store credit equivalent to the value of their original order.
  We kindly request your assistance in communicating these options to the customer and obtaining their preferred resolution. We are committed to promptly resolving this matter to their satisfaction.
  Thank you for your attention to this case and your role in facilitating a resolution. Bloomex 

   

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20117921
  
  I am rejecting this response because:Bloomex failed repeatedly to deliver any promises! As stated earlier I want a full refund of what I paid in USD minus the delivery fee that was already refunded! I do not want store credit! I was advised delivery was Monday through Saturday, Bloomex took my money set up delivery then emailed next day to say they cant deliver same day! Because of that they advised they would refund delivery fee and send complimentary gift of my choice which was the basket! There were 3 more failed attempts at delivery and I was told days later that what I ordered wasnt even available anymore!!! There was nothing set up for delivery, period! After a phone call another promise was made that there would be an upgrade on flowers and delivered asap!! That didnt happen! After more calls and e-mails flowers were finally sent! They were not upgraded and not even close to what I ordered! Arrived more than a week later and were half dead! Several flowers were brown! A vase did not arrive which was paid for! Again I would like a refund!! I paid $89.85 USD! I got the same day delivery fee waived of $22.95! That leaves a difference of $66.90 USD that needs to be refunded! I do not want store credit as Bloomex has proven repeatedly they cant deliver or stay true to their promises!!! I have sent photos and proof along with my original complaint!!!
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 06/20/2023

  Hello, 
  We would like to clarify the situation occurred. 
  The initial product ordered by customer online has a description which says: 
  Bouquet includes ******************** of a beautiful mix of at least 18 stems of assorted flowers or a single type of flower, like Red Roses. *Note: Actual bouquet will vary from photo. Not Available for Same Day Delivery. Cannot be used with coupon.
  With that being said, order was completed in accordance to a policy. We would like to highlight that the vase was not purchased. It has to be added at the checkout. We are sorry to hear several flowers were brown. Flowers are very perishable product and that is the reason we eager to come to a suitable solution. 
  As stated & presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Our options for resend or full store credit still stands. 
  Bloomex