Business ProfileforFive Star Luxury Travel

I made booking for a residence with them 4 night: Beach Dreams 1/******* View Condo **** paid $2,100 **. So I made checkin the 11/17/2023, no one show me the room but left me key at front desk witch was fine for me, I installed my self in the room and my 3 year old child, the room looked fine. Next day I woke up at 6 am with sun light , thats when I realized theres no blackouts, only roller shades that dont block complete sun light. I reached out immediately and ask them to be changed of room or even cancel my reservation, they told me theyll work on this issue and offer me to go buy blackout at my expense, then a supervisor came and inspected the shades and informed me they were fully booked and needed time to find and solution and they were going to contact me. After calling them all day, sending messages and emails, never gave me a solution but just We are working on it my child cannot sleep, the goal of my vacation and booking was to sleep and rest, plus I feel theres no privacy since the shades are see through everyone can observe me and my family. This type of shades are installed on the living room and main room.