Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Century Public Adjusters sent **** B. ******* to my home to check out a mold issue. I did all the legwork to make this easy for them. I had already gotten an informal leak detection and mold inspection done. I knew exactly what the problem was with the shower, and where the mold was behind and underneath. **** is an elderly woman who was not able to comprehend or understand my situation even though I laid it out to her like a storyboard. She had to call her office manager **** to better understand. I told **** and **** that I was concerned that insurance may not cover what my inspections found, and that I didnt want to spend $300 on a formal leak detection inspection if they were not going to take my case on based on all the proof I already had. Beforehand, a competitor to Century Public Adjusters told me that they didnt want to work with me and not to waste my money on unnecessary inspections. **** and **** assured me that they would take my case on because there is mold in our home and that our policy covers it. They said they are not a company who doesnt want to work with clients. So, they told me to get the leak detection done because they needed what I told them in writing as a report from the plumber. They also told me to go ahead and spend the four-figures to get the mold detection done too. After getting the formal leak detection report, I sent it over to Susy and team and opted not to get the mold detection because I felt like **** had no clue what she was doing. They did not get back with me about their thoughts. They never called or emailed me. I had to **** them down a week later after being on hold for an hour and transferring me to different folks to get a response. I then spoke with ***** ****, who literally told me that they couldnt take on my case because of what exactly I had told **** and **** initially before I got the leak detection inspection done. Im now out $300 because I got a worthless inspection done.

  Business Response

  Date: 01/09/2025

  Dear BBB,
  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by ****** ******** regarding their interaction with Century Public Adjusters.
  
  Upon reviewing the situation, we would like to provide the following clarification:
  
  Initial Consultation and Inspection:
  The insured contacted our office regarding a mold issue, and we promptly coordinated  an inspection with the adjuster, Ms. ****** *******. During the inspection, the insured shared informal findings about the issue. While we appreciated the insureds observations, we emphasized the necessity of obtaining a written leak detection report from a licensed plumber to substantiate any potential claim with the insurance company.
  
  Plumber's Report and Review:
  Based on our experience and industry requirements, a plumbers written report is essential for claims involving water damage. We did advise the insured to obtain this report, and upon review of the plumber's findings, we determined that the evidence did not meet the criteria necessary to proceed with a claim.
  
  Mold Inspection Clarification:
  At no point did we advise the insured to conduct a mold inspection, specially if we didn't have a cause of loss yet. We explained that a mold inspection would be covered only if there were a viable claim. The decision to forego the mold inspection was made by the insured.
  
  Senior Adjuster Follow-Up:
  Following the insured's follow-up, our senior adjuster, Mr. ***** ****, reviewed the matter and communicated to the insured that the findings in the plumbers report were insufficient to support a claim.
  
  Plumber Expenses:
  While we understand the insureds frustration, the plumber's report was a necessary step to evaluate the potential for an insurance claim. Though the insured may have had an idea of what the issue in the bathroom might be, the insurance process requires documented evidence. As a result, we will not be refunding the amount the insured spent on the plumber.
  
  We regret any misunderstanding or dissatisfaction the insured experienced during this process. Our team strives to provide clear guidance and professional service while adhering to the requirements of the insurance industry.

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this company is not accepting their negligence. They lied and abandoned me, causing me to lose money. I give up and will drop this case. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an insurance claim with this company, Century Public Adjuster, now the claim has been finalized, my mortgage company has release the funds since the 14th of March, the public adjuster is holding my portion of the funds, they received the funds fully and supposes to disburse my portion of the claims but they are stating that need to hold the check for 7-10 business days just to make sure the check dont bounce or return, now todays date is April 2nd and the adjuster still stating my portion is not ready to be disbursed. I spoke to ******************************* at **********************, its not fair to the homeowners to wait almost 30 days to receive the funds for the claims

  Business Response

  Date: 04/07/2024

  Good evening,
  ************************ has contacted our firm in several occasions regarding the timeframe within which checks are allowed to clear our escrow account before fund disbursement. I wish to clarify that this adheres to the standard policy and procedure at Century Public Adjusters for all processed checks.
  Regarding the specific check received on March 15th, 2024, I respectfully disagree with **************************** suggested timeline. Enclosed is a copy of both the mortgage company's check and accompanying cover letter, both dated March 15th, 2024. It is important to note that our office is located in *****, **, while the issuer is based in ******, **. Thus, the physical possession of the check on March 15th would not have been feasible.
  On March 20th, our representative, Ms. ******************************** contacted Nation Star/**************** to inquire about the check's status. According to the conversation with representative ******, the check was indeed issued on March 15th and dispatched to our ***** office via regular **** Mail on March 18th. This information was relayed to Ms. ********** promptly.
  Century Public Adjusters received the check on March 25th and subsequently deposited it into our restricted escrow account on March 28th, 2024. The check will be made available for pickup or mailed to the client, as per her preference, on Monday, April 8, 2024.
  

  Furthermore, I have enclosed an email correspondence from our General Operations Manager, *******************, to ************************. This communication outlines the sequence of events since the receipt of the check for her reference and clarification.
  

  Please do not hesitate to contact us should further clarification be required.
  
  Respectfully,

   

  ****** C Fish 
  Owner