Complaints
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im writing to your company since someone named ***** ********* who I dont know this individual, stole my account and routing information and made a payment for the amount of *****. There were two small deposits in my account through stripe from doorloop and then the large withdrawal of the 1818 for selective proper. Please refund my money back as this is fraud and I also reported this to my bank.Customer Answer
Date: 06/10/2025
Hi,
I spoke to a representative from Doorloop and they actively trying to seeking the individual responsible and I have received the funds back. I have been made whole and have no other issues. Thank you so much tor your quick response.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is claiming to have an account for my storage unit, I do not have a storage unit with them! Nor any affiliated property. I want this addressed immediately. I will take civil action next. Someone is creating fraudulent accounts and this company needs to do due diligence to address the fraud.
Business Response
Date: 06/04/2025
Hi *****, we're calling you soon to see what's going on and get to the bottom of this with you.Customer Answer
Date: 06/04/2025
Im sorry. Why would share more information via phone with a company I do not trust?! No way! Its simple: delete my account and please chase after someone who tried to create a fraudulent storage unit for a known entity that does not offer online bill pay! I dont have the storage unit anymore, for almost a year now! And guess what, I called them to confirm they do not use doorloop and they confirmed I of course do not owe them any money what so ever! So, I highly recommend you look into who created this fake account to collect storage fees fraudulently ! Thank youCustomer Answer
Date: 06/05/2025
Complaint: 23405639
I am rejecting this response because: why would I provide more information. Who would talk to someone they dont trust with MORE information?! I want my issue resolved and you to look into other customers affected by this fraud
Sincerely,
***** ******Business Response
Date: 06/06/2025
Hi *****,
Thank you again for bringing this to our attention.
We did an internal case study and it looks like you were a tenant that used to pay rent through DoorLoop. It appears your property manager ******** didn't remove you once your lease was up which is why you're still receiving automated emails.
You can ignore the rent charge emails you're receiving and will not be charged anything.
We have also spoken with your property manager ******** and she confirmed you have been removed from the system and will no longer get emails. She also mentioned she spoke to you over the phone about this.
Hope this resolves everything, thank you so much again!
Customer Answer
Date: 06/09/2025
Complaint: 23405639
Im sorry. Why would share more information via phone with a company I do not trust?! No way! Its simple: delete my account and please chase after someone who tried to create a fraudulent storage unit for a known entity that does not offer online bill pay! I dont have the storage unit anymore, for almost a year now! And guess what, I called them to confirm they do not use doorloop and they confirmed I of course do not owe them any money what so ever! So, I highly recommend you look into who created this fake account to collect storage fees fraudulently ! Thank you
Sincerely,
***** ******Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a door loop customer until 3 months ago or so. I received 1099-Ks from them for interest income that used my social security number instead of the *** of the company receiving the income. I cannot get anyone in customer service and have tried for the past month. I am considering driving 7 hours to ***** to straighten this out but I am afraid I will physically assault them. If this is not resolved quickly I will do that and file other consumer complaints.Business Response
Date: 04/17/2025
Can someone from the BBB please reach out to my email directly to discuss this?Customer Answer
Date: 04/18/2025
the issue has been resolve, it was not DoorLoops fault it was Stripe and they fixed it, Im good TUInitial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account is set to renew on 4/17/2025. I have been in contact with DoorLoop since 4/10/2025 trying to cancel as their fee's do not work for my one unit rental. I was offered an option to potentially reduce my yearly fee, but I have not heard back from my account representative since 4/11/2025. I left a voicemail with the account representative yesterday requesting to cancel once again, but have not received a call back. The process to cancel an account with ********************** is extremely frustrating - they provide no phone numbers for users to cancel and users cant cancel within the app or website themselves. I just want to cancel - please confirm the cancellation request.Business Response
Date: 04/30/2025
Hi *******, thank you so much for contacting us. We're happy to hear you spoke with our team and were able to get this resolved. Going forward, we're implementing new processes to ensure similar requests don't fall through the cracks. Hoping to work together with you in the near future, thank you again!Customer Answer
Date: 05/01/2025
Complaint: 23208915
I am rejecting this response because this has been a re-occurring issue amongst DoorLoop customers and this response is too vague. I would like to know what specifically you are doing to ensure this doesnt happen again. I had to put in too much time and effort to cancel the service and DoorLoop did too little too late.
Sincerely,
******* *.Initial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Doorloop wont send invoices. They say they are emailing the invoice but you can only view it for a limited time. 5-30 minutes. Even if I was receiving the invoice. This seems illegal to limit the amount of time I can view the invoice.Business Response
Date: 03/12/2025
Hi ***, please give us some time to read through your transcripts and conversation history. We will also have accounting provide an explanation of your bill, and will contact you directly once we have more information.
Thank you so much for notifying us, were on it!
Business Response
Date: 03/13/2025
We have resolved the issue with ***.Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** DufInitial Complaint
Date:02/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to cancel service. I was told to cancel service I had to speak to an account representative and that one would get back to me. I tried to call but did not receive a call back nor can I seem to get anyone on the phone. The payment on February 6, 2025 shouldn't have gone through. But even after I requested the account to be canceled. I still got charged.Business Response
Date: 02/07/2025
Gashar, we are so sorry this wasn't routed to the correct department earlier. Our team is on it, will reach out to cancel your account and issue a refund.
We apologize for this experience and hope we can make things better perfect soon.Customer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Gashar *****Initial Complaint
Date:01/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When trying to log into my account, I receive the message portal closed. However I was still charged $501.99 because of auto withdrawal, which I have no way of turning off because I cannot log into my account. ********************** only has a chatbot support for renters and zero way to contact them. Chatbot is useless, tells me to log in, which I cannot doBusiness Response
Date: 01/31/2025
Hi *****, thank you again for letting us know about this. I just emailed you instructions for what to do with your bank. We will also try and help by contacting your landlord and teaching them how to end the lease and submit a refund. Looking forward to hearing from you soon.
Customer Answer
Date: 01/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:01/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See AttachmentBusiness Response
Date: 01/13/2025
Hi *******,
We're sorry you're having issues with your property management company or owners of the building that are continuing to charge you rent even though they stopped managing the lease.
DoorLoop is just the software they use to collect rent. We do not manage the property ourselves and are not able to see or edit any of the leases.
Please have the property management company cancel your lease, or have them contact us and we can help them directly.
You can also send them this article: **************************************************************************
Lastly, you can login to your tenant portal and cancel any automatic recurring payments by following these instructions: *************************************************************************************************
Hope this helps!
Initial Complaint
Date:01/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a landlord. I have a Premium level subscription to Doorloop that I'm using to manage my rental properties. January ************************** which my tenants have used the Doorloop tenant portal to pay rent. The first rent was received by Doorloop on 12/27 and subsequently, approximately ****** in tenant rents have been paid to Doorloop and NONE of those funds have been transferred to my account.Customer Answer
Date: 01/06/2025
Hi,
This morning at 7:00AM MST, I received a call from JB *********************************** from ************************** and he explained to me that the first payment thru the property management portal can take 7 days. In my case, there was also an issue with the bank routing number.
I'm happy to say that the payment has now been deposited into my bank account at ***** and I'm very satisified with the response I received from Doorloop. Please close this complain out and let me know if you have any questions.Regards,
****
Business Response
Date: 01/06/2025
Hi ****, I'm happy to hear we helped resolve everything. We are here to help with anything needed at anytime. Speak soon!Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:10/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 30 I paid Doorloop $1,666.00 in that price included 238 hr of onboarding training. 30 minutes for each one. which i only received three. I have been trying to call door loop to speak to someone about a issue that i was having. The only way I was able to speak to someone if your are interested in their product (software) that's the only time they are nice to you. Even to convince you into paying one years of theirs service. The only other ways is though emails which takes about 2 days for someone to respond to you, or online chat. which I really dislike.After reading the negative reviews that this company as, and want i was experiencing. I no longer want their sevice.Business Response
Date: 10/23/2024
Hi *****,
We tried contacting you by phone. Can you please reach back out and request to speak with ******?
Thank you so much!
Customer Answer
Date: 10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.