Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business did false advertising and ended up charging me for what they had advertised was free. I have tried getting this fixed with them and they just keep giving me the run around and after multiple calls it still not resolved because I end up explaining everything and they say they will talk with Supervisor and they will call me back. Initially was quoted an amount for 2 procedures and one was not done due to medical issues and they reduced that amount from total and is when I saw that it didnt add up with the prices she had given me. When I followed up with my coordinator she just stated that the promotion I was talking about was not available at that time. I went ahead and sent Instagram postings of the advancement and till this day they are just not wanting to resolve the issue and keep pushing me to one call center representative to another with the same outcome of waiting for a call back. The invoices I attached is the initial one they gave me and the other one was the one I requested after the surgery when I saw the total didnt add up. They do not provide you with any copies of contract or anything you sign in the office. And you o requested an itemized invoice they only provided one with the sub total.

  Business Response

  Date: 08/15/2024

  Good Morning *****, 

  I will break down the total for you 

  Extended Abdominoplasty + Lipo (Flanks) - 6,000$
  Chin lipo - 500$

  Inner thigh lipo - FREE as advertised

  Pubic area lipo - FREE as advertised 

  pre op package - 50$

  Total = 6,550$

   

  Hope that clears things up. 

  Customer Answer

  Date: 08/16/2024

  Hello,

  thank you for responding and that was not what I was told my the coordinator via text message when I asked her to give me the prices she charged and this was her response; **-$4800, Inner thighs-$600, public area- $600, and chin- $500. Attached you will see her response.

  Furthermore, your establishment keeps doctoring the quote to make sense with the amount you charge me. At first your office stated that the ** was $5,500 and not $4800 and that they was only an over charge or $500 but when I told them the prices I was told by the coordinator, till this day I keep getting the run around every time I call back to see if I can get a resolution and speak with a supervisor. 
  Additionally you keep telling me the promotion of 2 lipo areas free was not active at that time but have attached the post from your promotor Lale offering the promo of two areas free. See attached.

  I hope you can help me get this resolved. 

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22072083
  
  I am rejecting this response because:
  It looks like they are just doctoring the price to be what they charge my credit card. Attached is the texted message that the coordinator send me when I ask for an itemized invoice. She states that the Tummy Tuck was $4800, inner thigh and pubic area was $600 each and chin was $500. At first they said that the Tummy tuck was $5500 and that they were going to refund only $500 that was the over charge they saw but when I keep stating the price that was given to me was not that they keep pushing me around to one call after another. I have called at exact once a week and they just keep telling me the supervisor will call me back and they dont call me and just keep sending you the same pricing as last email I received. 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/23/2024

  We take these accusations very seriously. At no point did we up charge or falsely advertise anything. We have on multiple occasions broken down the cost, given an itemized bill and have gone charge by charge to explain how it all adds up. At this point there is not much else we can do. 

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22072083
  
  I am rejecting this response because:
  I have given more than enough evidence that you do not keep your advertised prices and promotions. I was quoted tummy Tuck-$4800, chin-$500 with 2 areas of lipo free that I was charged for $1200   ($600 each). Thats is my complaint, why would you advertise something as free and end up charging your clients for. My total should have been only $5300 for my Tummy Tuck and chin ($4800+$500) and with all the items added the day before surgery $5880(TT-$4800+chin-$500+prep op-$50+ Massages-$380+ IV-$400=$6130-deposit-$250=$5880). 

  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/24/2024

  Good Morning, 

  I wanted to firstly apologize for the misunderstanding. There was a bit of a mix-up of understanding of the breakdown Here is the exact breakdown of your charges. 

  Extended Tummy Tuck - 4,800$

  Inner Thigh Lipo - 600$

  Pubic Area Lipo - 600$

  Chin Lipo - 500$

  The 4,800$ was a special for the Extended Tummy Tuck. Usually it is 5,500$. The special of the 2 free lipos is not applicable to add with another special. So the total of your procedures with the special for the Extended Tummy Tuck is 4,800$+600$+600$+500$= 6,500$ 

   

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to collect a refund which was owed to me of $250.00 for a job that was never given. For 3 months they have been stating they will refund, and they stall me everytime I call. Always passing me on to the next person and trying to collect my information all over again. Now they are denying me the refund all together, this was for a surgery that did not occur. I never signed anything that negates my right to my refund. Please help

  Business Response

  Date: 06/13/2024

  Good Morning, 

  In the system we have that we are waiting on the pictures of the card ending in 3428 in order to do the refund to the original payment method. Please send it to us so we can do the refund ASAP. 

   

  Best, 
  ************;

  Executive Administrator 

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the business to get work done. They told me at first they could do the scarless breast lift, collected my money, then tell me they can't. I changed the procedure. I go to surgery and the dr told me because I had nicotine in my system i couldn't do the surgery. The procedure was changed because I do not want the one they said for me to do. This Friday 5/19/2023. Then the dr tells me today 5/17/2023 find another surgeon. Now they do not want to give me back my money. Can someone please help me?***************************

  Business Response

  Date: 05/19/2023

  Good Morning ****,
  I have looked into the matter and I have some clarity. It looks like the day of surgery, you were cancelled for being nicotine positive which is the reason for cancellation with a fee of 1,500$. You signed consent forms saying you were not a smoker and that if cancelled, there would be a 1,500$ fee. We have all the documentation if you would like to review it. So, The total that we can refund you to either card ending in **** **** or **** is 3,700$ which is 1,750$ less than your full payment which are the 250$ eval fee and the cancellation fee of 1,500$. Let me know which card to process the refund and I will have accounting go ahead and do that today. 

  Customer Answer

  Date: 06/08/2023

  ***BBB Has Received Response From The Consumer***
  

   

  What is being said not correct. 

  
  

  I went to the surgery where the office had me sign a form acknowledging that I am a smoker. Where is that paper.

  
  

  The day of the surgery I had a long discussion  with the doctor. He told me we could proceed with the surgery. I mentioned to him I was extremely concerned with the scarring for the lift procedure which he had told me he did not recommend me to move forward if I was not sure. That we would just reschedule it for the following Friday. 

  
  

  The Thursday of the following week, was the day to discuss the new surgery for the following day. I told him I was going to do what he said and not to the lift because I was not 100%. That only to repair the capsule. He began to yell at me that I needed to do it because of how they are. I told him I didnt want to and wasnt ready. He quickly told me find another doctor. 

  
  

  I have tried to speak with a coordinator just to smoothen things out and have another doctor within the office to do the work but not no one has answered me back other than an assistant that tells me someone will call me back but no one ever does. 

  
  

  If you can please assist me with this. This is unprofessional, and criminal what they are doing. You cant treat people like this. 

  
  

  The card to refund ends in ****.
  

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had surgery with them twice by ***************. I eat healthy I do everything I suppose to do. My second round I thought would be better but he still did not target the areas I needed him to target. Which was my back and waist area. After the swollen went down I still seen no difference. Here I am 1 year later still wear my faja, still working out and still eating healthy and still no results. I either want my money back or my surgery done over one last time. Before I came to bbb I attempted to contact them and they were trying to recharge me. Im not happy at all.

  Business Response

  Date: 01/11/2023

  Good Morning Precious, 

  We are sorry to hear about your less than satisfactory experience. We are determined to make sure you are satisfied with your results. I will have the Dr. review your case and have coordination get in touch with you to schedule a date for you to have surgery and achieve the results that you want.

   

   

  Best Regards, 

  ****************

  Administration 

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received Breast Augmentation Surgery (Implants) around. april 6th of 2021 with *************** . *** left previous lets with the bbb and finally came to a resolution and was told i was approved for a revision and then i was ignored once again. *************** has now since gone to niptuck as well, my right implant is so badly misplaced that it looks like its going into my arm pit, the shape is different from the left one & it is dropped lower ive had another surgeon look at my breast and have been told this is not a fault of mine but the doctors. I went to *************** given his history and think this was just a honest mistake which is why ive trusted him to make it right. but it is not right to approve me for a revision and then completely ignore me again. its going on TWO years with my implants and im almost more insecure with them then i was without them! Im requesting something be done about this.

  Business Response

  Date: 01/05/2023

  Good Morning ******, 

  We apologize for the delay and inconvenience. Please send us photos as we have a new system for our revisions and we want to be able to help you as soon as possible. You can email us your pictures at **********************************. 

   

  We will get you  in for your revision and assure that you are satisfied. Please feel free to reach out to me at ************ and ask for ******* in administration 

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in $250 to be on beauty plastic surgery last February which was 2021 I have one year to schedule the surgery and I scheduled a date beyond beauty canceled the date and I was unable to quickly reschedule I still have until February 2022 to schedule the appointment I called beyond beauty and ask them can I schedule now it was explained to me that they put my deposit back in my account my bank has told me beyond beauty show them a contract and they did not send them any money my bank I can't schedule my surgery now because they are saying they gave me $250 back in my credit card account I never received $250 from beyond beauty my bank record shows there has been no deposit in my account from beyond beauty

  Business Response

  Date: 01/03/2023

  Good Morning, 

  We apologize for the misunderstanding. I will look into this as soon as possible and get back to you. Thank you for your patience.

   

  Best, 

  Admin

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18662023
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company on numerous occasions via telephonically or email. I was informed by the company in early March that they could not perform the procedure because was too old. I was assured that my deposit of $250 would be refunded. They then started giving me the run around with requesting copies of correspondences including the invoice and text messages. Of course they had their copy or they would not have been able to contact me. This information was provided on March 17th. Between March a bd April I contacted the company telephonically and was assured that they were taking care of my refund. Then they employed another stall tactic of stating that they could not credit my account because the card was invalid. I was asked to provide a front and back copy of my new card. I sent they the information on April 26th. I did not receive my refund as promised and sent another email on May 3rd asking about my refund. Still no courtesy of response between *** and September although they were contacted telephonically. They once again wanted to play games and told me that I needed to send them a copy of an ID. A copy of my passport was forwarded on September 6th. They did not respond to my email of September 1st or 13th. *** never had to work so hard to get a refund that is due to me. I can only surmise that theyre either the most unprofessional and unethical company in this country or their intent was to just steal my money although the doctor decided that he would not perform the procedure. I am hopeful that you can bring closure to this issue and ensure they refund my deposit. Thank you for your attention to this matter.

  Business Response

  Date: 11/28/2022

  Good Morning ********, 

  We apologize for the delay as well as the inconvenience. I will look into this matter to get the refund to you as soon as possible. I will contact you soon with a satisfactory conclusion. 

   

  Best, 

  ************;

  Admin