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Business Profile

Passports and Visas

Passportsandvisas.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $579.00 for 4-day expedited passport services at visasandpassports.com the 4-d service was advertise on their website as a 4day service where they review documents and provide with steps to submit documents and receive a passport within days 4 days. Even under the *** and the initial email they continue to advertise 4d service. It has been 9 days and we cannot get any type of services from this company. When we asked for refund they simple stated no refunds, we asked for a manager and were put on hold 3 times and were disconnected each of these times making it impossible to speak with a supervisor. We have waited over one week and not only are they not providing the advertised service they are not providing ANY service at all, and refuse to give me a refund. So they basically just stole $579 under false advertising.

  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, Order #******* on May 29. It was for Passport Renewal [25 days] + ********************* $7.95 + **************** Protection Plan $14.95;I received an auto-reply when I uploaded the required paperwork. Minutes later I received an email saying "everything looks good', we will send a ***** label. I spent 2 days calling - 4x per day and I even went to their DC Office on Tuesday, May 30 and Wednesday, May 31. LOCKED! This company is a total scam. I was duped. I did not check for any BBB complaints before using this service. After no response from the company as of COB yesterday, I advised them (*********************** via email (in doing googling I learned she is based in ***** at a call center)- since no one ever picks up the phone) that I was done trying to track them down and asked that my money be refunded immediately. No reply. About one hour ago, on Thursday, June 1, I received an auto-generated ***** label to put my documents in and send them to ********. I was not stupid enough this time, to trust that they would really process this or be available if my passport goes missing. So, I replied back again that I requested a complete refund yesterday, as they are offering a "non-service" and this is a scam. No response yet. I want my $229.90 refunded to my original form of payment (credit card) and I want these folks shutdown so they can't keep scamming more people. We were impacted twice. My husband also did his renewal at the same time, employing their service (************************************). His order # is *******. He also paid $229.90 which we would like refunded.Thank you so much for your help.************************

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $400 for 12 day turnaround. Passport left US ********** to go to a *** store where they cannot find it. Please i have been scammed and passport stolen.

  • Initial Complaint

    Date:05/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date 4/08/2023 paid $439.90 *not including government fee for expedited child passport within 12 days representative ******************************** inputted unknown address and wouldn't give us the address to check the status of the passport, passport is on hold indefinitely.Representative will not answer email, cannot get through with phone number. Called to speak with anyone, was put on indefinite hold once I explained the situation. Finally just hung up,We are traveling out of country in 8 days, still no passport

  • Initial Complaint

    Date:05/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used for passport renewal; paid for expedited 25 day service. they have my passport now and will not provide an update. Travel in 10 days. I want my passport back and a refund for $212.10.

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After several calls to confirm processing times, I proceeded to purchase an expedited, 3-day passport renewal on April 3, 2023 in the amount of $767.00. Order #: *******. All personal documentation requested was verified as correct. Then, they changed the processing date beyond the 3 day service originally promised. I canceled the service verbally and in writing because they delayed service was unacceptable. I did not mail any a documents to them so the only service they provided was checking documents and providing a false service date. They agreed, verbally and in writing, to cancel my order and refund my money. After one month , no refund has been issued. Repeated attempts to contact the account manager or any other individual have failed. No answer to phone or email inquiries.

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will admit I was duped. I should have vetted this operation more closely. But we paid the fee. After that it was impossible to reach anyone for help. On hold forever. No assistance or service. I canceled my order and demanded a refund. They said no, that 24 hours had already passed and they were keeping my money. I'm having to dispute the transaction with my bank. Please don't make the mistake that I did. AVOID THIS COMPANY AT ALL COSTS.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed my order for $414.95 on 9/21/22 and the money was deducted immediately before instructions were provided. I called same day to cancel order (spoke to ****) as I could not provide the plane ticket they were asking for. They advised me to purchase a cheap refundable flight so I could provide flight confirmation, and then cancel my flight ticket. I was not comfortable doing this, and so they agreed to refund me the $414.95. I called back on 11/10 (spoke to ****) to advise that I have not recd. the fund, and again today, 12/1/22 (spoke to *****). I was transferred to their *********** voice mail stating to leave a message which I did. I believe this is a scam based on the numerous BBB Complaints.

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10/4/2022 and was told within a few hours that they couldn't help me. So the customer service agent cancelled the order and I have called 7 times as of today with the same outcome. They tell me its approved and they will escalate it to their accounting ***** The accounting ***** is also the owner. There isn't an actual accounting ***** I am waiting on $420. I have sent multiple emails and there is no response.

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I cancelled my order with passportsandvisas.com within 30 mins of requesting, and have not received a refund from the company. It has been 3 weeks since the transaction and the merchant refuses to provide a refund.Any attempts i made to get in touch on phone, go as follows, Some one picks up the phone and once they realize it as about refund, they acknowledge that I canceled the order and then say that they will transfer me to their finance department, and I am put on hold indefinitely.This looks like an outright scam! I really appreciate if you can take action.Order details are below.Data of transaction: Friday Sep23 2022 Order Number: ******* Service Request: Passport: Child Passport [10 days]Service Fee: $407.00 *not including government fee

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