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Business Profile

Parcel Post Assembly Services

The UPS Store #7434

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parcel Post Assembly Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, September 30 I placed an order online with ******* Store through their website to get documents printed. I chose the store here in ** #**** where I live but the website sent my order to a store in FL # ****. When I went to the store that I requested on Saturday, October 1, ************************************************************** what happened. They then contacted the store in FL to get my file so they can print it and charged me an additional $19 for the file to be printed. I am disputing the charge of $44 because I never received the printed documents.

    Business Response

    Date: 10/12/2022

    ***Business Response***

    ***See Attachment***

    Customer Answer

    Date: 10/12/2022

     
    Complaint: 18161233

    I am rejecting this response because:
      When I went on the *** store website I located the ********* store and click start order, and the order was still sent to the wrong store.  That is a defect with the website which is not my error.   This was a glitch with the system itself.  And when the store in Bethlehem realized the error they contacted the store and asked for them to send them the file.  Also when I contact the store directly I was told that I picked up the order at the store.  When I asked for camera footage of me picking up the order and was told they did their job of printing it.  This is not good customer service if you ask me.

    I would like a full refund .


    Sincerely,

    *********************

The UPS Store #7434 is NOT a BBB Accredited Business.

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