Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place a order 3/21/25 for $106.96. They received my money, but I have not received the items I have paid for. I received a email 4/1/25, saying they have shipping my package, but it may take a week for pick up. I have emailed them 3 times, asking where my package was and when I track it, **** says they have not received notice to pick up as of today. I either want my money back or I want my shirts. I will also be filing a complaint on **************

  Business Response

  Date: 05/22/2025

  Hello Im so sorry to hear this , what email do you have ? You can email directly at *********************************  My name is *****, I can help find your order and issue a replacement if in the event it was lost in transit. 

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are working on resolving it, once I receive items I will submit final correspondence. 
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 1/8/25. On 1/17/25 I got an email saying your shipment is on its way. With a **** link. Today it is 3/5/25 and I have no package and when I click on the **** link provided in the email on 1/17/25 it says We were notified by the shipper to expect your package for mailing. A delivery date will be provided when **** receives the packageThe **** info is: ****************************** I have reached out via email, IG and ******** with no response.

  Business Response

  Date: 03/05/2025

  Hi Sunny ,

  I wrote you an email , and will follow back up with you for your replacement order . It seems your package might have been lost in transit. I apologize for this inconvenience!

  sincerky 

  Chris 

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shirt from ReelSkinz vendor at ***************** Festival on 1/31/25 at 5:58 pm. I paid for two shirts using my **** credit card. The charge was $48.15. My husband took his shirt off the rack, however my shirt needed to be special ordered. I was told my shirt would be shipped to me within two weeks. To date, I have not received my shirt. I have tried contacting the vendor through email however the email given will not submit my email message. I have tried calling the vendor, however the phone number is not in service. Can you please advise what my recourse may be. Thank you.****** **** ************ My email is: ************

  Business Response

  Date: 02/15/2025

  Hi this is ***** with ReelSkinz, the representative should have told you2-  3 weeks for delivery. Your shirt is being custom printed and will be delivered in the coming days , we appreciate your patience!

  thank you 

  Chris 

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shirt in 12/5/24 and have not received it. The estimated delivery was 12/11 through 12/16. I have reached out to the company several times and have not had a reply. This is a Christmas gift and need to know if it will be delivered in time.

  Business Response

  Date: 12/19/2024

  Hi , your package is being shipped today , weve had an overwhelming order season and were a little backed up , thats an estimated shipping date , but no worries your order is being shipped out today and will make it in time . 

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ********* On November 25, 2024, my husband and I attended an event where reelskinz had a vendor set up..we purchased one shirt on the spot and my husband's shirt was sold out there, and the salesman said he would have it shipped to our address, well here it is almost the end of December and NO shirt or NO email concerning the shirt or no correspondence what so ever BUYER BEWARE..... If I don't get this issue resolved by tomorrow (Tuesday December 17, 2024) afternoon I will file a fraud report against the company on my credit card for the charge that I paid for both of the shirts on.

  Business Response

  Date: 12/31/2024

  Hi ******* ,
  did you receive your missing shirt ? We shipped all of our orders from that show and if you email us directly we can assist , I will also email you directly . I apologize, sometimes packages are lost in transit! 
  I hope you have a happy new year , we will resolve this issue no worries. Sorry for the inconvenience!

  chris 

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is *********************************** I placed an order #***** on June/9/24 for 2 mens long sleeves, 2 tank tops and 1 ladies long sleeve (mermaid galaxy size M). On July/8/24 I finally received my order along with a note that some items would come on a separate shipment. That would be the ladies long sleeve that never arrived. I have tried to contact this company unsuccessfully. The total of my order was $152.95 being $39.99for the missing item, I'm hoping to get a refund as I don't even care to get this anymore.Sincerely ***********************************

  Business Response

  Date: 08/28/2024

  Hello.  I wIll check on this shipment right away and handle this immediately . You should have received your missing item . I apologize for the delay but it should have arrived . Weve had a few packages lost in transit by **** of late , and apologize for that . Will get back wiith you asap . 
  **********;

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22205530
  
  I am rejecting this response because:
  It has now been a few days and simply saying I should have received it is not enough of a response. I also never received a second delivery notice from this order, only the one on July 8 2024. If the company is stating it was shipped and delivered I'd like a copy of that tracking number and delivery notice. This was my second time ordering from this company and although I noticed the quality is no longer the same, I decided to not return the received items,however at this point I would appreciate a better solution and a refund for the missing item.
  Sincerely,
  
  ***********************************

  Business Response

  Date: 09/03/2024

  Hi , we have been trying to contact you directly ? Please respond or send a new email to us so we can resolve this issue , our email is ********************************* please supply your order number and we will produce your tracking details . The shirts have not changed , or the quality. I am happy to assist. Thank you 

  **********;

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two shirts on May 9th, 2024, with a shipping estimate of 7-10 business days. Almost three weeks later and **** still doesnt have possession of the package, even though there is a tracking number. Over a dozen emails to ReelSkinz with zero response. Their phone number is no longer in service.

  Business Response

  Date: 05/28/2024

  Hi *******, we do have your order in progress. It does take 7 to 10 business days which is essentially two weeks we are a custom family owned print shop. We do not ship stock from ***** so it does take a little longer. Your order is in the queue and in process and might already be in transit. Please check your email as I am going to email you your tracking number tonight. You can contact me via cell phone ************. Please text me as I might not answer a call, but you can text me or call during the 9 to 5 business hours but rest assured your package is fine and will arrive to you shortly. 

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three shirts ReelSkinz on March 2,2024 at a festival in ************. I bought one long sleeve shirt they had in stock and ordered another long sleeve and a short sleeve to be delivered. The one I purchased that day was size 4X. I received my order today March 30,2024. One shirt is long sleeves and the correct size. The other shirt should have been a short sleeve, but was long sleeves and the wrong size 2X. I am not able to find a phone number to contact them. I find this is my only recourse.

  Business Response

  Date: 04/24/2024

  Hi *****, Im sorry about the mixup. I will definitely exchange that for you. Please text me. My number is ************. I will also try to contact you today.

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Performance Hoodie. Not actually sure of the final cost. Not looking for a refund unless company cannot exchange for correct product.The two hoodies were delivered. They both arrived without the Reelskinz logo on the front/back or sleeves....it was blank (for a lack of better term). I sent an email to customer 10/31/23 advising them of the problem and I received no response. I love their hoodies, however, I do want their logo imprinted on them as ordered.

  Business Response

  Date: 01/12/2024

  Hi, I am so sorry to hear about this error on our part. I will handle this accordingly. I will email you also separately Ill send you a return label and Ill have those printed properly for you and send them right back. I apologize sincerely

• Initial Complaint

  Date:12/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased total of 4 shirts on 11-19-23 at Treasure Island sand festival. 2 shirts to be shipped. There is no phone # for me to call. I have a phone # to text only. Inquired about shirts, response should have shipped but we had some return, what is your name? I provided info. They will not respond. Since 12/16. I want a refund

  Business Response

  Date: 12/18/2023

  Hi this is *****, we did ship your package , and I will have your tracking number sent to you , it is in transit we did have a delay on some orders from **************** , sincerely apologize but they are on their way ! 

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21024647
  
  I am rejecting this response because: I was told via text, they could NOT find my order on 12/18.  Why are they telling you it was shipped? 
  Today @ 3:30 pm after I had to reach out to them twice, they said they found the order but they dont have my address nor do they have what shirts style/size of the shirts I ordered.  So I believe they did Not have my order.  I am requesting a refund.  I will not accept resolution until I receive refund
  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/20/2023

  To ***** ,

  you have been issued a refund for 48.15$  for the shirts that were never delivered, not for the 2 you have in your possession. We are not a charity we are a small family owned business  . The order was lost by one our representatives FOR ALL TO READ. 
  we issued a refund to the customer for the product that was never shipped , we thought the package was in transit because of the time lapse but come to find out the order was lost , but once we realized this we immediately issued the refund for the shirts she Never received.

  The customer was issued a refund for the 2 shirts 

  Business Response

  Date: 12/20/2023

  Hi my Name is ***** and we have a small business where we attend events on the weekend and sell merchandise, in this case this customer bought 4 shirts , 2 of which she took with her at the show . When she didnt receive the two she ordred and filed her complaint , we thought her package was in transit when really our representative lost the order in her cell phone . So we issued a refund for the merchandise she never received, but she wants a refund for the shirts she has as well . We will not issue a full refund . We are not a charity . Thank you 

  Business Response

  Date: 12/20/2023

  Hi my Name is ***** and we have a small business where we attend events on the weekend and sell merchandise, in this case this customer bought 4 shirts , 2 of which she took with her at the show . When she didnt receive the two she ordred and filed her complaint , we thought her package was in transit when really our representative lost the order in her cell phone . So we issued a refund for the merchandise she never received, but she wants a refund for the shirts she has as well . We will not issue a full refund . We are not a charity . Thank you 

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21024647
  
  I am rejecting this response because

  pending verification of refund to our credit card.  We have not received refund.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/22/2023

  Attached is a copy of both your original charge and on 12-19-23 your refund , thank you and so sorry for all the inconvenience 

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21024647
  
  I am rejecting this response because:

  I do see the attachment, but says pending.  I will not accept resolution until our account has been credited.
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 12/27/2023

  We still have not received credit for the two shirts we never received.  If not received soon we will proceed in a different to collect the money owed to us.

  Thank you

  Customer Answer

  Date: 12/27/2023

  We still have not received credit for the two shirts we never received.  If not received soon we will proceed in a different to collect the money owed to us.

  Thank you

  Customer Answer

  Date: 12/28/2023

  We received credit for the 2 shirts.  Thank you BBB for assisting in resolving this issue.

  Customer Answer

  Date: 12/28/2023

  We were told we would receive credit for *****, however, credit was for *****.  Wanted to make BBB aware.