Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a t-shirt from Free Spirited Co. Suddenly, a month later, I have ***** charge on my bank card that I did not authorize. I tried the website, where it says that is a membership fee, and that in order to cancel said membership, I must go into my account with them. However, I did not set up an account, planning to never go back to this site. So, I have no password to access said account. Requesting a password reset doesn't work, because there is no account. So, I called them, and was told I agreed to this at checkout. I did not see anything about signing up for a membership. If I did agree to terms of service as the *** says, I thought it was in connection with my purchase. They tell me they do not give refunds for the membership. I was told my request for refund would be addressed sometime in the next 24 hours; that I will receive an email from them. I have called my bank and requested a new bank card, which does not address the pending charge of *****. I want a refund, and I want them to fix their checkout process so this doesn't happen to anyone else.

  Business Response

  Date: 07/28/2025

  Hi *******,

  Thank you for your feedback, and Im truly sorry for any confusion or frustration.

  After reviewing your account, I can confirm that we already fully refunded the $24.95 membership charge the same day you called us. We also canceled the membership immediately to ensure there are no future charges. Were glad we were able to connect with you on the phone this past Saturday to help resolve this promptly.

  Just to clarify, the charge was related to our Free Spirited Insiders program, which provides exclusive access to free products, deep discounts, early access to new collections, free shipping, and other perks. While most members save well over $100 per month and find great value, we absolutely understand its not the right fit for everyone, and were always happy to refund if someone didnt mean to join.

  We do send an email after signup with login details, which sometimes lands in spam folders, we encourage customers to check there if its not in their main inbox. But more importantly, you never needed to log in to cancel, were available by phone and email, and were glad you reached out over the weekend so we could take care of everything for you quickly.

  We pride ourselves on being fair and transparent. While our membership terms are shown on our home page, product pages, during checkout, and on post-purchase emails, we also understand that they can occasionally be missed. Thats exactly why we make it easy to cancel and offer refunds without hassle.

  If theres anything else you need, were always here to help:
  ?? ************
  ?? ********************************************************************

  Best,
  Abby
  Free Spirited Support Team

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you, the company has refunded my money.

  
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2, 2025 I ordered from this company four t-shirts for a total of ***** which includes shipping, etc. I have recently noticed a charge of ***** from this company on my charge card. Upon further investigation I see that they have charged me ***** in March (in addition to the shirt order), and again in ****** **** June, and now the month of July. Always the transaction date is the 23rd of the month with the charge posting on my charge card account the following day, the 24th or 25th depending on which day of the week the 23rd is. I also am seeing others who have been had by this company's deceptive billing practices. I NEVER agreed to a "membership" in their company. Not as a trial nor as a permanent membership. They are stealing from people who order their product. I have sent their "support" an email requesting a refund of all the ***** charges and have not yet received a response, and I am additionally now writing this complaint. I see from others that getting a refund is very difficult.

  Business Response

  Date: 07/28/2025

  Hi *****,

  Thanks for your feedback, and Im truly sorry for any frustration. I took a careful look at your account, and I want to clarify a few things while also assuring you that weve fully refunded all membership-related charges.

  Our Free Spirited Insiders membership is a program that provides free products, deep discounts, early access, and free shipping to members. It is clearly presented on our home page, product pages, at checkout, and in confirmation emailsbut we completely understand that it can be missed, especially when signing up during a free trial or a limited-time offer.

  You reached out to our support team by email, and we issued a full refund the very same daywithin hoursbecause we take this seriously and always want to make things right when someone feels caught off guard.

  We also make it easy to cancel and refund with one-click support, and its never our intent to charge anyone for something they dont want or use. Were a small, family-run brand and pride ourselves on fairness and doing the right thing, which is why we refunded your charges in full even before we saw this complaint.

  If theres anything else we can do for you, were here to help.

  *************start="1628" data-end="1631"> Free Spirited Support Team

  ************

  s*******************************************************************

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They have refunded all five of the unapproved charges to my credit card account. They all showed up on my credit card account today, July 30, 2025.

  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couple of t-shirts from this vendor over a year ago. Since then I have been charged $24.95 every month. I have not received any merchandise or service for this charge. Unfortunately I only caught the charge now. I also have not been able to unsubscribe from their emails. I've had to cancel my credit card to stop the ongoing charges.

  Business Response

  Date: 07/25/2025

  Hi ********,

  Thank you for your feedback, and Im truly sorry for the frustration this may have caused.

  Weve reviewed your account and found that you enrolled in our Free Spirited Insiders membership during a past promotional order. This offer was exclusively available to new Insiders and included clear terms explaining that the membership would begin after the trial period at a rate of $24.95/month, providing access to free products, deep discounts, free shipping, limited-edition styles, and exclusive member-only deals.

  These terms were prominently disclosed on the product page, in the cart, at checkout, and in the checkbox confirming agreement. After your order was placed, a welcome email with login access, billing information, and cancellation instructions was sent to the email address you provided.

  We also want to clarify that we did not receive any emails, calls, or support tickets from you requesting cancellation or assistance. Our team is available 24/7 by phone and email, and were always happy to help make things right, even if significant time has passed.

  That said, we understand how frustrating it is to discover recurring charges you werent actively using. Weve gone ahead and:
  - Canceled the membership to ensure no further billing
  - Fully refunded all membership-related charges in full, including all past months

  Were always committed to fairness and transparency, and were here if youd like to discuss this further or need assistance with anything else.

  Best,
  *************start="1883" data-end="1886"> ******************************start="1907" data-end="1910"> Free Spirited Co
  **************
  ********************************************************************

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I'm also pleased with the refunds of the monthly charges.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from the Free Spirited Companys website a Hoodie and T-shirt at the cost of $75.13 on January 8, 2025. ( Website: of ************************************** )Recently, upon reviewing my year-to-date credit card expenses, I learn that this company charged without my consent $24.95 on: January 28, February 28, March 28, April 28 and May 28.On May 30, I called the Free Spirited and voiced my grievance and requested a refund. Free Spirited claimed that I signed up for their non-refundable Newsletter and Discount Program. I told them that I had not. They asked if I wanted to cancel? I said "yes!" They then offered a Free Newsletter that I declined. Due to their unwillingness to issue a refund ********* is now involved.The practices of Free Spirited are deceptive and fraudulent. BUYER BEWARE!

  Business Response

  Date: 07/25/2025

  Hi *******,

  Thank you for reaching out, were always happy to clarify and resolve concerns directly.

  It appears that your original order included the Free Spirited Insiders program, which grants early access to our limited-run products, complimentary items and free shipping, exclusive pricing, and special VIP perks throughout the year. The terms for this program are clearly listed on the homepage, offer pages, checkout screen, and again in the post-purchase confirmation email.

  You reached out by phone, and our support team answered your call promptly. We listened to your concern and issued a full refund for all charges. The membership was also fully canceled at your request, and we confirmed that there would be no future billing.

  While many customers opt into the Insiders program to save $200+ annually on our hand-made products, we understand its not for everyone. Thats why we make it easy to cancel, and we stand by our decision to resolve this in full.

  If you have any further questions, you can always reach us directly at ************************************** or call us at ************ were here to help.

  Best regards,
  Abby
  *********************************start="1517" data-end="1520"> Free Spirited Co
  ******************************

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Suomi

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a very deceptive business. They offer you a "free" trial to be a member and then a few weeks later they start billing you $24.95 a month to be a member to buy t-shirts. A bit ridiculous, but this is how they make money. They advertise cheap t-shirts knowing they will make the money on the back end with the $24.95 per month that no one knows about. I finally caught it on my statements and got in touch with them. They send you canned responses that pretend it was a mistake, etc. but they know exactly what they are doing. To make matters worse, they pretended to refund $24.95 and then they took it back probably because I complained on social media. They also said they could only refund one month per their terms and conditions. Sorry, but this is totally fraudulent. I can only imagine how much money they have taken from unsuspecting customers.

  Business Response

  Date: 05/28/2025

  Hi BBB,

  Thank you for the opportunity to respond.

  Were sorry to hear about Mr. ****** concerns and appreciate the chance to clarify. Free Spirited operates a membership-based program called Free Spirited Insiders, which offers exclusive pricing, early access to limited-edition styles, and other perks for a $24.95 monthly fee. Customers are presented with the opportunity to join during checkout in exchange for special discounts. The membership offer and terms are clearly disclosed at multiple points during the checkout process, and also referenced throughout our site.

  Mr. ***** placed an order that included enrollment in this program. Upon his request, our team promptly canceled the membership and refunded one month as a courtesy. No additional charges have occurred since.

  To address the refund reversal claim: we do not revoke issued refunds. If a reversal occurred, it may have been a bank-related issue, and were happy to look into it further with the necessary transaction details.

  While our policy limits refunds to one billing cycle, weve gone ahead and issued a second $24.95 refund today as a final courtesy, bringing the total refunded to $49.90 the full amount Mr. ***** requested.

  It is never our intent for anyone to pay for something they do not want or use. We aim to be clear about our offerings, and were proud to have thousands of five-star reviews from customers who love our products and appreciate the value our Insiders program provides.

  We take all concerns seriously and are always available to help clarify policies or address account issues.

  Sincerely,
  *************start="1806" data-end="1809"> *********************************start="1833" data-end="1836"> Free Spirited

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FS50972 4/8/25 $84.44 FS51631 4/10/25 $49.27 I placed the above two orders for tee shirts. Today my credit card was charged $24.95. I called Free Spirited immediately and was told it was for an insiders membership. I explained that I didn't agree and requested a refund. The *** said it's nonrefundable said she could only offer me a lower amount for a year. Outrageous! *Why would anyone pay for insider benefits to a tee-shirt company!!* I requested a manager but the *** said one wasn't available. I said I would continue to escalate this as needed. I expect a full refund and cancelation.

  Customer Answer

  Date: 06/02/2025

  On 4/30/25 I received an email from the company saying they "apologize for any inconvenience regarding items being out of stock" and they would issue a refund for *****. FALSE INFORMATION!! I had NO outstanding orders. When I called on 4/29 their own *** stated it was a recurring charge for insider benefits. And, as of today, they have NOT issued a refund to my credit card. 

  Business Response

  Date: 07/25/2025

  Hi ******,

  Were genuinely glad to hear you loved the shirts you ordered, and I want to personally thank you for giving us the chance to respond.

  At the time of your orders, our Free Spirited Insiders membership was presented during checkout. It included a 21-day free trial with exclusive perks: up to 60% off most items, free U.S. shipping, early access to special collections, and surprise gifts with purchase. We understand that memberships arent for everyone, but this program is similar to what many apparel brands offer, and we work hard to provide excellent value at a much lower cost than most.

  That said, as soon as you reached out, we responded promptly by phone and by email. We canceled your membership immediately and refunded the one and only charge in full, no questions asked. Even though the membership had already provided full access to perks and discounts, we didnt want you to feel like you paid for something you didnt intend to.

  We hope this shows that we take every concern seriously and always aim to do the right thing. We also respectfully ask that this complaint be updated to reflect the resolution, since all charges were reversed and your account was fully canceled.

  Thank you again,
  *************start="1515" data-end="1518"> *********************************start="1542" data-end="1545"> Free Spirited Co
  ********************************************************************
  **************

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23263465
  
  I am rejecting this response because: you did NOT call; your *** refused to cancel the membership (I canceled my card); you NEVER issued a refund; and your (only) email cited a false reference to merchandise not being available.  Please provide proof of a refund to BBB and myself. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/29/2025

  Hi ******,

  Thank you for the clarification, and I'm genuinely sorry this has continued to be a source of frustration for you.

  Weve reviewed your account activity and phone logs, and it looks like we were able to speak with you directly when you first reached out (attached phone record). Our team processed a full refund for the $24.95 charge the same day and canceled your membership to ensure no future billing (also attached).

  To help clear things up, weve resent the refund confirmation to your email on file. If you dont see it, we recommend checking your spam or promotions folder, as sometimes our messages land there.

  We never want anyone to feel caught off guard. The membership terms and billing schedule are included at checkout and sent by email after every sign-up, but we completely understand that these details can sometimes be missed. Thats why we always honor refund requests and do our best to resolve any confusion with care.

  We truly hope this clears things up. Were a small, family-run brand that values honesty and good customer experiences, and weve taken this matter seriously. If theres anything else we can do to make this right, were here to help.

  Best,
  *************start="1343" data-end="1346">Customer Service Lead

  ********************************************************************

  **************

  Customer Answer

  Date: 08/02/2025

   
  Complaint: 23263465
  
  I am rejecting this response because: this is the third time this company has "stated" they issued a refund.  NO REFUND TO DATE. When will BBB act on this to protect other potential consumers? My complaint certainly wasn't the first one. 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 t-shirts in January for a total of $31.72 from Free Spirited Co. I was not aware that I was agreeing to pay a monthly fee of $24.95 for a membership when I purchased the t-shirts on January 3, 2025. My receipt did not explain that I was purchasing a membership and I thought I was only purchasing t-shirts. I did receive those t-shirts but I have been charged $24.95 on the 24th of every month since that original t-shirt purchase. I have asked them to stop charging me and cancel any membership or subscription immediately. I also have asked them to give me back my money as I never intended to purchase a membership. I'm told they will not charge me going forward for the membership fee and to show how sorry they are they agreed to upgrade me to a free lifetime membership. Upgrading their dishonest business practice does not make it right. I want them to stop charging me and I want all the money that they say they "accidently" charged paid back to my credit card. Those membership fees began appearing on my credit card statements January 24, 2025 and they have continued to charge me $24.95 on the 24th of every month. I have asked them twice to reimburse my credit card a total of $99.80 and to stop charging me for a membership I never intended to purchase.

  Business Response

  Date: 04/29/2025

  Hello,

  We are sorry to hear about your concerns and appreciate the opportunity to respond.

  When you placed your original order, you manually selected a free trial of our Free Spirited Insiders Membership at checkout. After your purchase, you successfully logged into your account, accessed member-only products, and placed an order using member-exclusive pricing during the trial period.

  As disclosed during checkout and in your confirmation emails, the membership automatically continued after the free trial period at the standard rate of $24.95 per month. No cancellation request was received during the trial period.
  However, once you contacted us, we immediately canceled your membership and refunded 100% of the membership charges totaling $99.80 back to your card.

  In summary:
  -Your t-shirts were delivered as ordered.
  -Your membership benefits were accessed and used.
  -We canceled your membership promptly upon your request.
  -All charges related to the membership have been fully refunded.

  We take customer feedback seriously and are committed to fairness, transparency, and clear communication. If you have any further questions, our team is happy to assist.

  The Free Spirited Team

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23259158
  
  I am rejecting this response because they are claiming I purchased the membership.  I never signed up for a membership and did not visit their website to purchase a membership.  I visited their website January 3, 2025 to purchase 3 t-shirts.  That ended up costing me $99.80.  As they explained in their response to me that I have attached I accidently added the membership at check out.  Apparently making a purchase with this company automatically signs you up for a membership which is not made clear.  They claim in the attached email that they will stop charging for the membership.  I'm learning thousands of consumers have been tricked by their dishonest business practices.  This dispute is about the $99.80 they have been charging me for which is to say $24.95 in January, $24.95 in February, $24.95 in March and again charged $24.95 in April.   I am disputing that I never agreed to, never asked for or sought out said membership.  I want my money back in full for the $99.80.  I did try to sign on to the website to cancel the membership between April 25, 2025 and April 28, 2025 per their instructions on their website.  That is what they are referring to when they say I accessed the purchased membership.  I didn't know I had a membership until they started charging me for it. I've been trying to cancel it once I figured out they were charging me.  I never denied that I received the t-shirts.  This is about their dishonest business practices, that they tricked me into purchasing a membership as they added it to my cart and because I purchased a product from them.  I refuse to accept that I willingly signed up for a monthly membership fee when I just wanted to purchase 3 t-shirts for a good price. 
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 05/01/2025

  Received alerts that $99.80 was credited by Free Spirited to my credit card on 4/26 and 5/1.  It appears they have agreed to reimbursement and cancelled the membership.  

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This spring of 2025, I bought a t shirt from this company, I was pleased with it so I bought another one, then two more. Before I know it they start charging my card $24.95 every 2,3 weeks for a "club" they said I signed up for (I didn't). They were always friendly when I would email them about it and they would credit it back but, then, would do it again!! I count 4 times now that this has been done so it is time to file a complaint.

  Business Response

  Date: 04/21/2025

  Dear BBB and Ms. ******************** you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration this situation may have caused.

  At Free Spirited, we occasionally offer special promotionssuch as a free shirt offerthat are exclusively available through our Free Spirited Insiders Membership. This membership includes a 21-day free trial and provides members with access to steep discounts, exclusive products, and early access to new releases. The trial begins at checkout, and enrollment requires active consent from the customer, which is documented during the checkout process. We also reiterate the terms in the order confirmation email to ensure clarity.

  That said, we completely understand that subscription chargesespecially recurring onescan be frustrating if they were not intended. After reviewing Ms. ******** account, we found that although the charges were refunded each time she contacted us, the membership was unfortunately not fully canceled during the earlier interactions. We take full responsibility for that oversight.
  

  To resolve this matter once and for all:
  - We have issued a full refund for all charges associated with the membership.
  - We have permanently canceled the membership to ensure no further charges will occur.

  We truly value our customers and their trust in us. We regret the repeated inconvenience and have already updated our internal processes to prevent similar issues moving forward. If Ms. ******* has any further questions or concerns, she is welcome to reach out directly to our support team at ********************************************************************.

  Warm regards,
  Free Spirited *************start="1880" data-end="1883">

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 3/3/25, ordered on shirt from Free Spirited Co., not knowing that just checking out automatically enrolled me in an "Insider Account" with automatic charges of $24.95 per month. I called the company requesting "Insider Account" cancellation and refunds of $24.95 for 3/3/35 and $24.95 for 4/3/25. Representative said cancellation possible but refund not possible. I feel misled since I was unaware of the "automatic sign up to Insider Account". This is a deceptive practice, and this company should be held accountable for using it. I would like a full refund of $49.90.

  Business Response

  Date: 04/21/2025

  Dear BBB and Mr. ******************* you for the opportunity to address this matter.

  Were truly sorry for any confusion caused by the Free Spirited Insiders membership. While the membership is optional and includes a 21-day free trial, we understand that it can still be frustrating if someone didnt realize they were enrolled. Enrollment requires a confirmation at checkout, and we also include full membership details in the order confirmation email to help ensure transparency.

  That said, our goal has never been to charge anyone for something theyre not getting value from. Weve gone ahead and fully refunded both $24.95 charges, totaling $49.90, and have permanently canceled Mr. ******* membership. No further charges will occur.

  We appreciate Mr. ****** bringing this to our attention and hope this resolution reflects our commitment to doing right by our customers. If there's anything more we can do, our team is always available at ********************************************************************.

  Sincerely,
  The Free Spirited Team

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 3 shirts from them on February 5, 2025 and now I'm getting a monthly membership charge of $24.95. They charged me on February 26, 2025 and March 26, 2025. I contacted them by phone on March 2, 2025 once I saw the charge. I asked for a refund and to stop the monthly charges. I was charged again on March 26, 2025 and called again on March 30, 2025 requesting a refund. I was told that they don't do refunds and could upgrade my membership for free. I explained that I don't want any of it. I asked for them to cancel the membership and refund the two $24.95 charges to my account. I was told by *** that I would receive an email.

  Business Response

  Date: 04/01/2025

  Hi ******,

  Thanks for your patience while we looked into this. We can confirm that both of the $24.95 charges from February 26 and March 26 have been fully refunded to your original payment method.

  Please allow a few business days for the funds to show up on your statement, depending on your banks processing times. Your membership has also been fully canceled, and no future charges will occur.

  Were truly sorry for any confusion or frustration this causedwe always want our customers to feel taken care of, and we appreciate the opportunity to make things right.

  If you have any other questions, feel free to reach out to our team directly.

  Best regards,
  Free Spirited 
  ******************************

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****