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Business Profile

Online Retailer

Alpha Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 190 total complaints in the last 3 years.
  • 175 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a watch from this company in 12/2022. The watch finally cam and it has been a good product. However, recently, the face stopped illuminating and I sent an email to the company asking for support. There has been no response.

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a watch for my husband for christmas and the watch doesn't work. I have tried to contact the company through email and instagram DMs and comments. No one will respond at all. I just want to return the product and get my refund.

    Business Response

    Date: 06/30/2025

    Hi *******, We're truly sorry to hear about the experience you had. At AlphaGear, we take customer feedback seriously, no matter how much time has passed.
    If you didn't receive a response or your concern wasn't resolved, please dont hesitate to contact our support team directly at ********************************* We'd be more than happy to assist you.

     

    AlphaGear Team  

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on the 18th of December i purchased an item from this company with the belief that the product was a working and strong product. i receive the package and found that the technology was not as advertised and the product was inferior in every way. i then attempted 3 time to contact the company and i have received no response. i need a refund submitted to settle this issue. thank you.

    Business Response

    Date: 06/30/2025

    Hi *******, We're truly sorry to hear about the experience you had. At AlphaGear, we take customer feedback seriously, no matter how much time has passed.
    If you didn't receive a response or your concern wasn't resolved, please dont hesitate to contact our support team directly at ********************************* We'd be more than happy to assist you.

    AlphaGear Team  

  • Initial Complaint

    Date:12/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/23 I purchased a product from Alpha Gear. The product had an issue with working properly and not meeting the expectations so I reached out in regards to a return and refund. The product was purchased through Shop affirm. After 2 days of emailing I got a response on how to return the product for a refund. The item was shipped back to the business. It has been nearly a month and Alpha Gear has yet to refund the money back to Shop. I have sent 20+ emails to alpha gear and they have refused to email me back. They now I have my money and their product in their possession. They have refused to email a response or refund the money. I need assistance if any can be given. This company comes off as a scam but I am uncertain. Any assistance would be greatly appreciated. Order # AG81517

    Business Response

    Date: 06/30/2025

    Hi there, We're truly sorry to hear about the experience you had. At AlphaGear, we take customer feedback seriously, no matter how much time has passed.
    If you didn't receive a response or your concern wasn't resolved, please dont hesitate to contact our support team directly at ********************************* We'd be more than happy to assist you.

    AlphaGear Team  

    Customer Answer

    Date: 07/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:12/22/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bravo xl watch on November 5th 2023 in 3 weeks it stops working I've called and email numerous times to try having it fixed. I have tried calling and they're not exempting calls. So I've been emailing them since and with no reply back.

    Business Response

    Date: 06/30/2025

    Hi ******, We're truly sorry to hear about the experience you had. At AlphaGear, we take customer feedback seriously, no matter how much time has passed.
    If you didn't receive a response or your concern wasn't resolved, please dont hesitate to contact our support team directly at ********************************* We'd be more than happy to assist you.

     

    AlphaGear Team  

    Customer Answer

    Date: 07/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online and purchased a bundle deal ($127.46) with the company as well as a Warranty ($22.46) , a Replacement Warranty ($45) and a Multi Tool ($18.71) on Monday 12/11/23. The website stated "free 2-5 delivery" at the time. By Thursday 12/14/23, I had not received an email with any information about shipment or any kind of update on my order, so I submitted a contact request via their website. By Friday 12/15/23, I received an email stating the item had shipped, I received the package on Monday 12/18/23 at 6:30pm. When I opened it, I noticed there was no information about any of the warranties I purchased and i was missing the Multi Tool. I immediately sent an email to the company's support email *********************************** with information as to what was ordered. I sent a follow up email on 12/20/23 since I had not heard back about my missing item. I attempted to call the company at both contact numbers (************** and ************** - this number states it is a nonworking number) on Wednesday 12/20/23, not realizing their business hours are 8-5 eastern (I called at 4:20 central). I then again attempted call the (850) on Thursday 12/21/23 at 8:50am (Central time) and it does not ring, just has an automated message to email ********************************** which i have already done twice with no result.

    Business Response

    Date: 06/30/2025

    Hi ******, We're truly sorry to hear about the experience you had. At AlphaGear, we take customer feedback seriouslyno matter how much time has passed.
    If you didn't receive a response or your concern wasn't resolved, please dont hesitate to contact our support team directly at ********************************* We'd be more than happy to assist you.

     

    AlphaGear Team  

  • Initial Complaint

    Date:12/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a watch from this company and received it December 9th, 2023. My husband charged and attempted to set up but was unhappy with the features. The same day I emailed requesting to start a refund and gave specific detail that my husband was unhappy with the limited amount of contacts the watch holds. I have been going back and forth with customer service for days via email and they will not provide a return address for the watch. Their main web page has a very large picture explaining 100% satisfaction guaranteed Thats why we back every sale with a **************************************************************************************************************** my prior email I do not want an exchange, I want to return. The latest response from them says they want pictures of everything I received from them. Also I get one email a day response from customer service and even though I respond in a very timely manner, I hear nothing back from them for over 24 hours. At this point I want the information from customer service to return this watch and I would like my money back. **************** is going above and beyond to make the return process difficult.

    Customer Answer

    Date: 01/16/2024

    The company did eventually respond and refund me after I posted this problem onto their social media page. Thanks 

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 12/01 I purchased a watch from Alpha Gear and received it on 12/08. After trying the watch for a day. I realized that the smartwatch and and the application used for it were not what I was looking for. I wrote to Alpha Gear on 12/10 advising they of the reason why I wanted to return this watch. I have also tried calling they and the message states to send them an email. I have financed this through Affirm with 4 payment. I want to return this item but can not speak to a human. Any help and assistance you can provide would be greatly appreciated.Thank you.*****

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in 11/23/23 (black Fri) for a Delta Pro watch with some accessories. Order#*****. I received an email with my order confirmation and tracking number the next day. Tracking number ****************************** that says pre-shipment awaiting **** pickup. The tracking has not updated since. Ive reached out by email twice and have not gotten a response back

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/24/23 I ordered a watch from this company. The watch is called the Raptor Pro and basically it is a smart watch thats suppose to be more resistant to the elements. Shock proof, water resistant, scratch proof. The watch was on sale for Black Friday for $140.00 plus shipping. The item described above was delivered broken. The side function button was completely broken off from inside of the watch making it completely useless. This complaint is for the staff at this company. In the return/exchange policy listed on the website it states that any return (for a full money back guarantee) or exchange has to be listed within 3 days of delivery. The issue is they do not answer the phone at the number provided. When you leave a voicemail they do not return the call. I have sent numerous emails and online chats and none of them have been answered.

    Business Response

    Date: 06/29/2025

    Hi *****, We're truly sorry to hear about the experience you had. At AlphaGear, we take customer feedback seriously, no matter how much time has passed.
    If you didn't receive a response or your concern wasn't resolved, please dont hesitate to contact our support team directly at ********************************* We'd be more than happy to assist you.

     


    AlphaGear Team  


    Customer Answer

    Date: 07/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** **********

Alpha Gear is NOT a BBB Accredited Business.

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