Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 *** forte from toyota of north miami with the expectation that is was in good condition. in the first week i discovered the key doesnt not lock, unlock or open the trunk. during the first week the trunk became stuck and the dealer had me take it to a mechanic to get it fixed, only after misinforming me and wasting 4 days not fixing the issue. they refused to fix the key until i called corporate, even though i physically could not enter my car at times. my final straw was when i went to fill in gas, the the lever was unresponsive. so now, i am unable to put gas in the car, and sometimes not be able to physically enter into my vehicle. on top of all this the sales associate, **** *****, lied to me and said the car was sold as is when i have a contract stating otherwise.

  Business Response

  Date: 11/01/2024

  All preowned vehicles are sold in as is condition. This is disclosed in the signed documents. We would be happy to discuss trading in the car for another vehicle If that is an option you would like to pursue. You can reach out to our Used Car Manager at ****.******@ToyotaOfNorthMiami to schedule an appointment. 

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was all I wanted since the start of all these reoccurring issue on the **** Thank you so much! 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/06/2024

  If a trade-in is not an option financially than the only other offer would be to apply a discount to repair the vehicle

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22502445
  
  Its not about financially, they said no. They would only buy the car back. They sold it to me for $15k, and they told me they can buy it back for $8k. How does that help me or make any sense? I thought it was illegal to sell a car without disclosing that the receptor is broken? If I am mistaken, please advise. Thank you. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/06/2024

  All vehicles are sold as is in the condition that they are displayed in. We will be happy to provide the documentation stating such.  

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22502445
  

  Could you please send me all the documents I signed during the purchase of the vehicle? To date, I have only been provided with the following:
  Vehicle ********************************************************************************* and Vehicle Registration
  Retail Installment Sale Contract
  Seller's Right to Cancel
  

  I have not yet received the Carfax report, nor have I been informed of any documentation that explicitly states the vehicle is being sold with faulty parts, including a broken receptor and broken release lever. It is concerning that these documents were not provided to me on the same day I signed the paperwork.
  
  Additionally, I noticed that no warranty was indicated on the Buyer's Guide, but the Vehicle Buyer's Order does state the vehicle is sold "as-is." This is very contradictory and confusing. To my knowledge (please correct me if Im wrong), federal law requires that "the warranty must be included in the Buyers Guide for a used car" in ********
  
  Finally, under Florida Statute *******, sections (5), (6), and (8), it appears that the dealership failed to disclose the faulty receptor and release lever to me. I was also not properly informed about the vehicle's factory warranty in the paperwork provided. Although this is hearsay (I was with a witness at the moment), **** *****, the sales associate, verbally told me that the vehicle had a 5-year warranty or up to ******* miles, whichever came first. However, when I contacted *** directly, I was informed that the warranty is actually for 5 years or ****** miles, whichever comes first. This discrepancy is concerning and needs to be addressed.
  
  I appreciate your prompt attention to these matters and look forward to your response.
  
  Section (5): Represent orally or in writing that a particular vehicle has not sustained structural or substantial skin damage unless the statement is made in good faith and the vehicle has been inspected by the dealer or his or her agent to determine whether the vehicle has incurred such damage.
  

  Section (6): Sell a vehicle without fully and conspicuously disclosing in writing at or before the consummation of sale any warranty or guarantee terms, obligations, or conditions that the dealer or manufacturer has given to the buyer. If the warranty obligations are to be shared by the dealer and the buyer, the method of determining the percentage of repair costs to be assumed by each party must be disclosed. If the dealer intends to disclaim or limit any expressed or implied warranty, the disclaimer must be in writing in a conspicuous manner and in lay terms in accordance with chapter 672 and the ********-**** ******************************** Improvement Act.
  

  Section (8): Misrepresent warranty coverage, application period, or any warranty transfer cost or conditions to a customer.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2023 toyota tacoma trd pro, Nov 25th 2023 Brand new, By January 2024 truck began making a noise on the left front ( Driver side wheel) truck was taken twice to Headquarter Toyota on ********, they couldn't find the issue, ******************** for Toyota said to take it where I bought the truck to have a different tech diagnose the issue, to make the story short the truck has gone to Toyota of North Miami 8 times and two times to Headquarter Toyota. More than 10 to 15 calls to Toyota Complaint line, nothing truck still the same, the change a bushing and noise kept going, now the dealership said, they can't find the problem, Toyota does not respond to all my calls. I'm paying for a new truck that only has 5800 miles and has being to the dealership more than 10 times, for the same reason! I finally told Toyota to lemon law the truck, they dont get back to Me at all! I call they get the Complaint and they say some one will call NOTHING! The dealership doesn't want to deal with my truck any longer, no one cares I need help either they fix my truck right or they buy it back! But can't drive a truck making noise all the time brand new truck with just 5800 miles, and the whole problem began at like 2239 miles.

  Business Response

  Date: 10/01/2024

  We are sorry you are having problems with the vehicle.  If you choose to pursue the Lemon Law it is a legal process and we are not allowed to intervene.  If you would like to discuss your vehicle with one of our  Service Managers you can reach out to them by email at Kerlinst ******* ******************************************* or Robertho St-Surin *********************************************************************. 

• Initial Complaint

  Date:08/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Toyota Camry with a listing price of $23,000 from Toyota of North Miami. I inquired 3 times about financing it with my bank, Space Coast Credit Union. I was denied and told that my bank rejected the purchase order. That was not true, my bank gave them an acceptance at a 3% less APR with a shorter term with this confirmation number: *******. I have complained to Toyota twice in person and filed this claim with Toyota corporate: **********. I had everything happen that day to a questionanle broker dropping his business card from another company into my final key envelope. I need help with the 10.3% interest loan that they financed through ************

  Business Response

  Date: 08/02/2024

  Please contact our finance Director ***********************. His direct line is ********** or by email at ************************************************** 

  Business Response

  Date: 08/16/2024

  Any loan can be refinanced with a customers bank or credit union. Please see your banking institution for more details. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car from this dealer in Aug of 2023 and have had no problems until today it was Jul 24 and the car would not start. This is by far the worst experience Ive ever had with a business. Written on the battery itself in big bold characters is 84 month warranty. After multiple attempts of contacting the dealer (calls, messages, email) to ensure the warranty is applicable I failed to receive a response. So I jump started my car and took it to the dealer. There I was told that the 84 month warranty is written on all their batteries but it actually is for only 36 months (false advertising?). After being told autozone would be cheaper by the *** at the dealer I headed to Autozone but it was not cheaper so they gave me a jumpstart at autozone and I went back to the dealership where a younger blonde kid told me that even though they close at 3 (I got there at 2:30 I have proof) they take their last service at 1:30 and that even though it was their *** that suggested I go to autozone it was too late for them to help me and made absolutely zero effort to assist me. I was going to pay the full amount and just forget about the warranty but they did absolutely nothing to try and help me after they caused me so many inconveniences with dishonest advertisements (if not blatant false advertisement). I would strongly hope that somebody launches an investigation or something because this isnt my first issue. They advertise $20 oil change but said my car didnt qualify for it even though I bought a Toyota from them and did not give me a reason as to why it didnt qualify. The place is littered with employees who seem like they do not want to be there and that was made clear by the experience I had yesterday which was totally unacceptable. Shame on this dealership and its service employees for such scummy business practices. I had a great experience buying but s*** a miserable one when it comes to serving the vehicle. Learned my ****** will turn people away from this joke.

  Business Response

  Date: 08/13/2024

  All warranties and offers have disclosures. For any additional service assistance required please speak to one of our Service Managers - Kelinst ******* or *****************. It is our goal to provide 100% customer satisfaction  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a oil change,tire rotation, car wash, vacuum and reapplication. The service received for my car wash and vacuum was terrible. Bad customer service from a manager was very disrespectful. My car was not cleaned at all. I am very disappointed.

  Business Response

  Date: 07/29/2024

  The customer can bring their vehicle back for a complimentary car wash at their convenience. 

  Customer Answer

  Date: 07/30/2024

  Good Afternoon. I received the response. I have a question. How am I supposed to go about getting my car washed and vacuum? Do I just show up and they already know what to do?

   

  The manager that was very disrespectful was ******. He was very rude.

  Business Response

  Date: 08/02/2024

  The car wash is available for self drive-through during all business hours.  

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,i have a Toyota Rav4 lease, that i am treating and doing service for a vehicle at Toyota of North Miami ******* center. towards the end of my lease my battery died, i called Toyota of North Miami to ask if i can come for a replacement - they said sure we do come right away, this is mid Dec 23.after spending there all my am a manager came to tell me that not only that they don't have a battery to replace, they don't know when they will get it and on top of that there is a waiting list for it,so Toyota told me not to worry, they have a free of charge service of a car rental that they are providing from Enterprise Car Rentals, for the timeframe that the car stays at Toyota waiting for the battery, i ask 3 times if the service is free of charge and they said yes!some i pick up a rental at Enterprise and they deposit $100 in case anything happens to the car, i asked them as well that the service if free of charge and they are also confirming that. about 3 weeks go by and i get a call from Toyota to pick up my lease with a new battery installed. i give back the rental and getting my $100 deposit back.so i got my car back at the beginning of January.now at the end of Apr i get a charge for $524 from Enterprise Car Rentals, no idea what this charge is for,i call up both Toyota and Enterprise to get an answer what this charge is for and why?and i got same answer from both :1. sir this is very strange.2. you shouldn't been charged at all.3. were extremely sorry for this.4. you should get a full refund.5. a manager will call you back.and those are the answers that i get for months now, and no manager is calling me back.

  Business Response

  Date: 07/05/2024

  If Enterprise does not issue you a refund you can stop by the dealership on Monday and ask for one of our Managers (******** or *******) and they will contact Enterprise on your behalf on getting you the credit. 

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21945286
  
  I am rejecting this response because:
  

  I talked to ******* over the phone several times with no help, i also tried going there but the managers dont like coming to work early in the morning so its very hard to get them, i spent there 2 hours one morning waiting for a manager to arrive.

  so going there physically to speak to him so he could contact Enterprise on my behalf? why do i need to go there for them to call Enterprise?

  sounds to me like they know how to resolve this issue, so they can get on the phone and fix the issue that they created - this is a service that Toyota offered me FREE OF CHARGE! so if there is an issue with Enterprise - Toyota should resolve this, im a Toyota client not Enterprise!

  Sincerely,
  
  *******************

  Business Response

  Date: 07/10/2024

  Unfortunately, the customer needs to be present for privacy reasons. Enterprise will not discuss the situation without the customer. 

  Business Response

  Date: 07/23/2024

  A manager is available to meet with you and assist in resolving the issue between the hours of 9a-5p Mon-Fri. Please understand the issue is not with us, but with Enterprise. We are more than willing to help resolve the matter. 

  Business Response

  Date: 07/23/2024

  The customer opted for additional insurance, which is not reimbursed by Toyota or Enterprise. That is the issue at hand. See the attached. 

  Business Response

  Date: 07/23/2024

  The customer opted for additional insurance, which is not reimbursed by Toyota or Enterprise. That is the issue at hand. See the attached. 

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealer in late March 2024, brought the car to service the first time it rained and noticed water all over the driver side floor mat (April 2024). They took the vehicle in and told me the issue was fixed and this was a well known with the Rave4. They misdiagnosed the issue and problem still exists. Came back for a third time and they are refusing to honor their warranty and take ownership of their problem. *** was a gift to my mother and ended as the worst buying experience ever. Last Friday the ( ******** manager agreed & promised to take care of the issue in front of two other colleagues (***** who is the service advisor and the gentleman next to him) but going back on his words. If this was a mechanical issue it would have been my resposibility although this is not the case at all, they used their normal deceptive business pratice to sell me a car with a water/rain leak issue. Also there is no way for me to know the car had this issue when buying it. I have spoken with sales and the service manages there, no progress.

  Business Response

  Date: 06/21/2024

  All pre-owned vehicles are sold as-is. We can provide the documentation in reference to the policy. If the issue is caused by a component/part covered under warranty the service department can schedule the work. 

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21883808
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  ***You can not sell me a car that has a water leak, the driver side mat is soaked whenever it rains, it is not a mechanical problem and in any I was told the vehicle was still under warranty and issues were fixed but you never addressed the real issue and water still coms in, now I am told my warranty recently expired. This would have been a nonissue if you diagnose properly and fixed the issue initially!

  What type of quality check do you put your used vehicle thru, you put anything on your lot to ripoff customers and fraud the banks!!!

  Business Response

  Date: 06/24/2024

  Please refer to the as-is disclosure for further clarification. 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21883808
  
  I am rejecting this response because:
  
  

  They are a bunch of crooks and fraudsters. This is not a mechanical problem idiot. You can not go around ruining peoples credit and getting money from financial institutions.

  It is unacceptable and unreasonable to sell me a car for $25000 that leaks water. I went to you shady dealer thinking you should have some quality checks for your vehicles. I have great credit and could have gone anywhere else, play games if you want to. I will go on television and make sure S FL knows about your shady business practices and the trash cars youre robbing us with in local community. 

  A buy here pay here would have fix the issue, your service and sales team are scamming people and all completely dishonest. 
  

  This is a huge hit on my credit and not a car for 5k, you have certain responsibilities towards your customers and bank that finance these cars. I will call ***** fargo as well for you. Crooked dealer!!!

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from North Miami Toyota, and they sold the vehicle stating it had 5606 miles. **** I received the vehicle it had 8702 miles.

  Business Response

  Date: 05/28/2024

  The paperwork signed by the customer shows the correct mileage of the vehicle. We can provide copies of the documents if needed. 

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  selling price on car as advertize is ****** which i include a photo of with the price tag -did not check paper work but ask them why price not included on the paper work i signed-my wife drove the car back to ******* till couple weeks she came back and i check paper works on the van -selling price on the document is 39,999-so blatantly over reaching there- i understand fees and taxes i get that- but changing price tag- thats new-and when i reach out to them they said i can trade my car to a cheaper one-

  Business Response

  Date: 02/25/2024

  The customer can contact *********************, Used Car Director, at ************************************** to discuss the matter.  

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2022, I purchased a white 2022 Toyota Camry XSE from the Toyota of North Miami dealership on 16600nw 2nd Ave Miami, ** *****. On first contact i made it clear to both ****************** and ***************************************, that i was there to get more information about the possibility of refinancing my Camry LE for an XLE and a loyalty program as per the information I the I was given on my Camry LE purchase . But ********************. offered me a Camry XSE for 54000$ which i declined for being out of my budget,so he re offered the same vehicle for 44000S to which we had an agreement for. However after the test drive, he sat me at the dealership lobby and went to speak with the salesman managers who was in the office side of the lobby. When he came back and asked me if I could afford 900$ a month I said yes and the paperwork started, we went to the sales manager ***************************, where they were supposed to give me the contact to read and sign but instead I was emailed to me to sign and resent to them as per a new Covid procedure; however ******** offered to assist me with the process and proceeded to sign the contract from page two onward and pressure me to send it since ******* will explain it to me . Then I sat down with **************** who offered me GAP insurance and vehicle tracking device services. It was not until two weeks after purchased when the bank statement came in i noticed that the loan was for 70880.25$ . I tried to reach out for an explanation but beside of the first time I visited the dealer that **************** told me that i was in an economic plan which he could not explain what that mean to me ,instead insured me that after a year of on-time payment come back to speak with him and he will make sure that my interest get reduce. I spent two weeks calling in and putting two appointments at the front desk at which he never picked up the phone or showed up for the appointments. at which point on February the February twenty eighth 2022, i call the non-emergency service number of the Emergency NMPD and the shift supervisor made argument to me that no one put a gun to my head and made me sign the documents and even if I wanted to return the vehicle that he would not accept it among other gas lighting words . Then sent me to ****************** another finance manager who removed the Toyota premium warranty package. But two weeks later the sales was updated on my credit via credit karma and it says it was 75000$ loan so immediately I contacted Toyota of North America who referred me to speak with their representative in the dealer. we did the math and came to the conclusion the vehicle loan should have been in the 700$ range instead of the 900$ but the only option he could offer me was speak with my sales manager about refinancing the vehicle.

  Business Response

  Date: 02/23/2024

  We have reviewed the customer complaints.  Based on our review the vehicle was actually sold for $41,953 prior to any fees.   After further review the total price after including the additional coverages he purchased was $52,476.03.  This resulted in a monthly payment of $913.91 which based on the customers complaint, **************** stated that they could afford a $900 monthly payment. 
  
  If you notice the Retail Contact the total finances amount is $52,660.83.   The $70,880.25, the customer is referring to is the total of the amount financed, plus the interest on the loan, plus the down payment.
  
  The loan is with a lender and not with Toyota of North Miami , therefore we unfortunately do not have any control on what the lender reports to the credit bureau or the emails the lender is sending to the customer.   Also, as the payments are with the lender, we do not have any information to lookup any payment history on the account or any account balance information.  

  Customer Answer

  Date: 02/26/2024

  This information is misleading because, it ignored the fact that the vehicle was originally offered to me by the salesman ******** for that same 52000$ that the 10000$ the unsolicited premium services added raised the vehicle at and I told him this price was out of my budget and that is the only reason the vehicle was lowered to 43000$. Therefore makes it deceptive when he came back to me and asked if I can afford the 900$ but did not disclose that they had also added that premium services that raised the asking price to 52000$ which he knew that I would have declined. Notice they mentioned that I agreed to 900$ but not 52000$ , also important to mention that the transaction took place in the **************** which is a fair and deceptive act state which stated that the customer is supposed to be offered all three financial options and the dealership cannot make the selection for them however that's exactly what Toyota of North Miami is admitting to when they tell you I agreed to 900$ monthly payments which was the only option offered to me through this sale, and I am not the only customer complaining about ********************** dealership performing this deceptive act on the **** web site there is an article about Toyota had made a settlement with the **** due to their dealership performing this same malpractice. 

  Business Response

  Date: 02/28/2024

  As per the ****** of ********* Regulations findings they closed the matter and no wrong doing was shown. We stand behind our response and apologize if the customer is still not satisfied. 

  Customer Answer

  Date: 02/28/2024

  The case was reopen up on my request with the ******************************, by the same office from the department *********************************, who also reported to have been unable to get in contact with Toyota of North Miami despite her multiple attempt along with multiple other department such as the ***** the attorney ************** who among others this dealer has either ignored the complaints or give elusive response  that are not complaints related. Again I will reiterate that my complaint is concerning the fact that I had a 43000$ verbal agreement with the salesman however after he offered he's assistance in regard of signing the contract divulge that *************************** sales manager was going to go to the details with me its not until I received the bank statement that I discovered a 10000$ premium services charged on the contract and I want to know who added it and want them to take responsibility for their business malpractice. 

  Business Response

  Date: 02/28/2024

  We will continue to work and provide our responses to the office of financial regulations. 

  Customer Answer

  Date: 02/29/2024

  Good morning,  I have reviewed the closeout letter on multiple occasions I am unable to identify the part of which the department of financial regulation either mentions that they have investigated the matter or find no wrong in your conduct all saw was that after receiving your response she close the case. If this is not to much to ask can you please highlight the section and send it to me. 

  Business Response

  Date: 02/29/2024

  The ****************************** (OFR) has completed its review of your complaint.  The above-referenced entitys response to your complaint is attached for your review.  At this time, OFR is closing your complaint. 

  Customer Answer

  Date: 02/29/2024

  Did it state no wrong doing was found,  or are you manipulating the statement to fit your own conclusions?

  Business Response

  Date: 02/29/2024

  It stated they are closing the case. This will be our last response to the matter. 

  Customer Answer

  Date: 02/29/2024

  That's as per your words not theirs, how ever as per your words as well the vehicle was sold for 41000$ and the loan from the bank was 52000$ where 11000$ came from?

  Customer Answer

  Date: 03/06/2024

  Good morning,  the *** has now responded to my request to clarify its Nov 15, 2022 closeout letter. I am really looking forward to an explanation from Toyota of North Miami about how the about my complaint with out the *** reported that they did not do anything wrong part of it. Also *** from the sales team please stop emailing me or delegate salesman to contact me I am not in the market currently along with you guys have yet to clarify my complaint. Which is again how did this 10000$ add on got on the vehicle contract that you guys have gladly corrected me on to have been for 41000$ 

  Business Response

  Date: 03/06/2024

  We will add a do not contact note to your file