Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay away from this dealership especially my sales man Mohab and sales manager *********************. I recently purchased a vehicle end of May which I thought was certified pre owned. I live in *********, Nc so this was a remote transaction. On delivery of my Genesis **** I noticed a huge scuff /scratch on the front driver side bumper and a dent on the back.l bumper. After inspecting the inside I saw there were areas where the car was again damaged. Im not sure how this car even passed Genesis ************* which is supposed to have a high standard being a luxury brand. The issues continue the steering wheel leather has scuffs and the driver seatbelt doesnt go back into place smoothly as it should when unbuckled. I was completely lied to about the damages my salesman Mohab never **** me pictures showcasing the damages and he never mentioned it over the phone or text. The company that transported the Genesis **** me pictures showing the car had these damages before he picked up the car. I will be reaching out to Hyundai corporate to file a complaint about my experience and how this dealership certifies these vehicles with clear damages. The car never came detailed and the car clearly looks used inside, not the service I was expecting from A luxury car manufacturer. I have called all week and havent got a response from any managers to resolve these issues, once you purchase the car they dont care about you clearly. I would highly advise to never buy a car from them. This has been a poor experience overall and I will never do business with them again.

  Business Response

  Date: 07/19/2024

  We are advised that the dealership reached out to the customer and has resolved this matter to the customer's satisfaction.

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2024, my daughter and I visited Braman Miami Hyundai dealership to sign a new lease with Mr. ******** the salesman. Prior to our visit, I had discussed over the phone with Mr. ******* an offer I had received from another dealer: $390 monthly payments for 36 months, a $500 down payment that included the first payment, and a ******-mile allowance. Mr. ******* assured me he could offer a better deal, which prompted our visit to finalize the agreement.After completing the initial process with Mr. ******** we proceeded to the next step with the finance representative, *************************. Mr. ******* frequently communicated with ************** during this time to secure authorization, so by the time we met *************** he was fully informed of all the details.However, a month later when I was making the first online payment, I noticed that the lease was entered as a 10,000-mile allowance instead of the agreed ****** miles. I had provided proof of the ******-mile offer to both Mr. ******* and **************. While I acknowledge that I should have reviewed the documents more thoroughly, ************** summarized the details during the signing process and specifically confirmed the ****** miles when I asked.Since discovering this error on May 30, I have attempted to contact ************** through Mr. ******** who provided the general number ************. Despite being transferred multiple times, I was either told ************** was unavailable or got disconnected. As of today, June 3, my emails have also gone unanswered.I request assistance from BBB to rectify this issue and amend the lease agreement to reflect the correct ******-mile allowance. Ps. The picture attached is the offer confirmation sent to my daughter and showed to them. If you need further informations and details, please don't hesitate to contact me. *********************** **********

  Business Response

  Date: 07/03/2024

  The general manager of the dealership is presently reviewing this complaint.  However, there is a nationwide outage by CDK that provides all computer services to over ****** dealerships, including this dealership.  The dealership has been unable to access any of its computer systems (including past deals) for over two weeks.  When CDK returns to service, the store will review the complaint and report back to the customer. 

  Customer Answer

  Date: 07/06/2024

   
  Better Business Bureau:
  

  In reference to complaint ID ********, I find that this resolution is satisfactory to me. 

  Finally, after a few emails, they contacted me and arranged for me to sign new documents in correction of what was signed on the day of the lease, shortly after, the finance person himself, ***** called me straight away and we talked friendely.

  I understood when he explained it to me. that he had a lot of work, but I made my point clear of my dissatisfaction, not having received a response precisely due to lack of contact.

  Then we went back there on Wednesday, July 3rd, me  and daughter to sign a new and corrected docs that will be submitted to Hyundai to correction, and I believe everything is fine now.

  Thank you for your attention and effort and, I emphasize the importance of this department in defending small cases that honestly should not happen if attention was given to the customer, such as at the time of sale.

  Thank you again and God bless your work

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car part for my Hyundai but when it arrived I compared it to the part on my car and realized I had ordered the incorrect part. I have tried multiple times to call and simply get transfered to a voicemail instead. Nobody will answer or return my calls to return a product that was incorrectly purchased.

  Business Response

  Date: 04/25/2024

  The dealership has reached out to the customer to discuss his concern.

  Customer Answer

  Date: 04/25/2024

  To whom it may concern. Braman Hyundai reached out to me directly and this issue has now been resolved. Thank you for the assitance provied by BBB.

• Initial Complaint

  Date:03/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle on February 9th , I was given temporary plates for 30 days , the plates are about to expire and I still haven't received my original plates. I have called the dealer and have been hung up on multiple times and now the sales person I felt with is also rejecting my calls , I will have to travel to ***** from ****** to get new temporary plates because they can't just send me new ones or take the time to speak to me over the phone.The temporary plates are part of their service and deal included in the price of the vehicle in which they are not honoring the proposed service.

  Business Response

  Date: 04/03/2024

  We are advised that the customer has received their tag and the matter is resolved.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "On November 9, 2022, I took my car to Braman Hyundai in *****, *******, and was charged $641.98 for a new battery. However, after moving to ********, I have experienced repeated issues with the battery dying, requiring multiple jump-starts. Despite visiting ******* ***** Hyundai ******* and being told the warranty could not be transferred, I was later informed by the manufacturer that the battery was faulty and should be replaced under warranty. Despite numerous calls to local Hyundai dealerships and customer service, I have received no assistance. I am seeking resolution for this issue and compensation for the inconvenience and additional expenses incurred."

  Business Response

  Date: 12/14/2023

  It is unclear why the ******** dealership would not honor the battery warranty.  The customer had his battery replaced with a ********************** part on 11/10/2022.  On batteries, Hyundai warranties the batter for one year.  After one year, Hyundai pro-rates the warranty.  If the customer went to a ********************** dealership, the battery should have been covered under the warranty.    

• Initial Complaint

  Date:10/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report severe service inadequacies at Braman Hyundai's Online **************** regarding Order #****, placed on October 10, 2023.October 11: Called for an estimated delivery date; was promised an email update, which never came.October 13: The discovered order was just being processed with a price change requiring additional payment.October 17: The promised arrival date. Called and was put on hold for 30 minutes. Spoke to *****, who promised to consult the manager and call back - no call was received.October 18: Endured a 26-minute hold, the call was then disconnected. Numerous re-calls were unsuccessful.On inquiring about the manager's name via Braman Hyundai's general line, I was told it was ****** My attempt to request a direct transfer was denied.Concerns:Mismanagement: Delay in processing and unexpected price change.Communication Failure: No updates were provided despite promises; ***** failed to return my call post-manager consultation.Poor ***************** Extended hold times, unfulfilled transfer request to manager *****, and unresponsiveness.This experience reflects poorly on Braman Hyundai's service ethos, leaving me uncertain about my order's status and delivery.

  Business Response

  Date: 11/17/2023

  We are advised that there was an issue with Hyundai in processing parts that were orders that week.  In addition, it seems that the parts that the customer selected on the website were incorrect as it relates to the **** of his vehicle.  The dealership reached out to the customer and, as a goodwill gesture, offered to send the parts at no charge to the customer.  

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resolution: Damages from Recall 237 *** Lock In Mid July 2023], I encountered severe malfunctions of the *** lock system while operating my Hyundai ********. The malfunction led to an alarming situation where my brakes fully locked unexpectedly during operation, causing both safety concerns and subsequent damages. The excessive heat generated as a result of the *** lock malfunction has adversely affected my vehicle's brake system. I wish to highlight that the brake pads were replaced recently, with less than ****** miles on them, and the unforeseen heat exposure has significantly shortened their expected lifespan . A fire in the engine was prevented by promptly stopping the vehicle. the recall notice itself, while acknowledging the potential safety concerns, ambiguously suggests that the vehicle "may be safe to drive but it is recommended not to drive it." I am unsure about the safety of driving my vehicle, particularly with a known *** issue that could potentially recur.Despite my prompt action to address this critical issue, my attempts have been met with various challenges. During my most recent visit to your service center on September 1st 2023, I invested a considerable amount of time from 9 am to 4 pm to address this situation to fulfilled the second appointment obtained to complete tge recall. To my dismay, I was informed that the required part for the recall was missing at little after 4 pm resulting in a significant inconvenience and a waste of full day at the dealer.Specifically, I am requesting a goodwill claim to be completed on the same job ticket so to cover the damages incurred as a result of the *** lock malfunction and the consequential incomplete recall procedure. The damages include replacement brake pads and rotors that were directly affected by the excessive heat generated during the malfunction and witness by general mechanic visited back in July.I trust that Hyundai values its customers' satisfaction ***********************

  Business Response

  Date: 10/03/2023

  We are advised that there was a delay from the manufacturer in getting the part required for the repair.  The part has arrived, and the dealership will perform the recall repair.

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 20562984
  
  Dear Better Business Bureau, I am writing to formally complain about the safety issues with my 2018 Hyundai Santa Fe, which resulted in the vehicle catching fire and being completely destroyed on September 28, 2024, in a Publix parking lot. Despite a previous recall related to the *** system, which I was informed could pose a fire hazard, the necessary repairs were not fully addressed by the dealer in spite of previous complaint made to your office The dealer had insisted that minimal repairs were sufficient and required my financial participation, assuring me of the vehicle's safety. Unfortunately, the car ignited while parked, just days after routine maintenance that included replacing a VVT Solenoid and brake light bulbs. This incident underscores my prior concerns about the adequacy of the recall actions taken, which I had communicated to both the dealer and the manufacturer. I had relied on assurances from the dealer, supported by the manufacturer's directives, that the vehicle was safe to drive. This catastrophic event highlights a gross negligence in handling the known safety issues. I am seeking a full investigation into the matter and appropriate compensation for the loss of my vehicle and the potential risk to personal safety. I look forward to your prompt response and assistance in resolving this matter. Sincerely,
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 10/29/2024

  The dealership stands behind the work it performs.  If there is any problem related to the work performed, the customer should bring the vehicle in for inspection.  

  Customer Answer

  Date: 11/02/2024

   
  Complaint: 20562984
  
  I am rejecting this response because:

   

  Subject: Response Rejection to BBB Complaint
  
  
  Dear [BBB or Dealers Name],
  
  
  I am rejecting the response provided because the standards of work performance demonstrated by this dealer compromise vehicle safety, which is clearly not in accordance with the required safety standards. The attached pictures substantiate my concerns regarding the vehicles condition post-service, underscoring the inadequate
  
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 11/07/2024

  Subject: Request for Refund Due to Vehicle

  
  Thank you for your response. Unfortunately, I am unable to bring the vehicle in for inspection as it was completely destroyed by fire, a direct consequence of the unresolved issues despite the service previously provided. The measures taken were inadequate to ensure the vehicles safety, leading to this severe outcome.
  
  Given these circumstances, I am requesting a full refund for the payments made towards ensuring the vehicles safety, which I was led to believe would address the underlying issues effectively.
  
  I look forward to your prompt resolution on this matter and attaching pictures for your review 
  
  Best regards,
  
  

  
  

  Business Response

  Date: 11/12/2024

  As the customer's complaint suggests a manufacturer's defect, the customer should direct future correspondence to Hyundai ***.

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 20562984
  
  I am rejecting this response because:

  Thank you for your guidance. While Hyundai USA addressed the manufacturers defect in a timely manner, the dealership unfortunately did not provide adequate remedies. Instead, they performed unnecessary work that incurred additional expenses, which was misleading and failed to resolve the underlying safety concerns effectively.
  
  Thank you for your attention to this matter.
  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used an online OEM Hyundai parts service to order parts and Braman Hyundai sent those parts to me. I need further assistance with those parts. I have called Braman Hyundai and left 6 voicemails, as well as, sent 3 email responses requesting assistance. They are not returning my calls or emails. This is completely unacceptable. I'm asking the parts department to call me back. My name is ***************************** and my number is ************.

  Business Response

  Date: 07/13/2023

  We are advised that this matter has been resolved to the customer's satisfaction.  

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER #***** - Placed 05/23/2023 Part NumberPart NamePriceQuantityTotal 82651-2S010Handle, Outside$32.251$32.25 Order not filled and no answer from email query. Only status the same as from day one.Order #***** Placed on May 23, 2023 Status In Progress Seller Braman Hyundai

  Business Response

  Date: 07/11/2023

  We are advised that the dealership has contacted the customer and the matter is now resolved to the customer's satisfaction.

  Customer Answer

  Date: 07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my Hyundai ******** off at Braman Hyundai for maintenance and an ** issue that I was experiencing on Memorial Day. My service advisor tried to dismiss my claims of the ** issue. It has been almost a month now with limited updates and updates they gave me I cant even trust as Ive been lied to on the status in this past month. It took over three weeks for the dealership to diagnose the issue without giving me a call to verify it is under warranty did inform me that they started working on the vehicle. At this point, Hyundai is still expecting me to make a lease payment to a car I have not had for a month. I have tried multiple times to get a hold of the service manager and they have refused to give me a call back or answer my phone calls. Hyundai offers a care advocate program. The dealership is refusing to provide any information to my advocate, claiming that they cannot provide them any information regarding my vehicle. I am extremely disappointed in the way they have handled the situation. I want this resolved by Braman Hyundai paying my lease payment for the month of me not having a car and the issue to be resolved immediately. This matter is unacceptable.

  Business Response

  Date: 07/17/2023

  We are advised that the delay in repairing the customer's air conditioning is related to an evaporator that is on back order with Hyundai ***.  The dealership has been in contact with the customer and is attempting to get further assistance from Hyundai ***.