Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honda HR-V Vin: ***************** Multiple lights on the dash: emissions system problem emergency breaker system problem gas cap problem

  Business Response

  Date: 01/22/2025

  It is unclear exactly what this customer is complaining about.  Each time the customer came to the dealership for service, the issue complained of was resolved.  We are advised that the vehicle may still have the remaining factory warranty and that, if there is a problem with the vehicle, the customer should bring it to a **************** dealership to evaluate the concern.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22732179
  
  I am rejecting this response because:

  The problem persist. Actually, the car is at the dealer again today for the 7th time with the same problem 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/07/2025

  The dealership stands on its previous response.  As indicated, the vehicle may still have some remaining factory warranty. 

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident Date: 08/26 Incident Location: Braman Honda ****************************(At the Dealership off *********)Previous to arriving to Braman, my Tire had a BlowOut where it was on an 8' of Thread. From there, it was a Tire placed onto the Vehicle from the Purchase of the Vehicle at Braman. Furthermore, I was told when purchasing the Vehicle that if I had any issues with the Vehicle, to come in and they'd check everything from top to bottom(to verify any issues).Being said, on 08/26 I arrived at Braman Honda of ************* to further have my Vehicle Serviced for the given Tire BlowOut. When Arriving, I was told that the Service Man sitting in Room #8 would help me, and at first he was talking about how they don't provide **************** though, was willing to look at the Tire and further give an answer. When looking at the Tire, he noticed it was a complete blowout from the inside, out and with a valid amount of Thread that wouldn't cause the Tire to blow the way it did. Being said, he said he would involve his Manager, in which his Manager let me know that I drove the Tire on my Rim. Which then, I said for them to check my Rim, Tire, and anything around that to verify I had ran it on rim though, they wouldn't service my 2024 Vehicle that's due for a Free Service(as I also needed my Oil Changed). Simply because he knew I didn't run on rim, and if they checked my Vehicle it would show that, they denied my Service and asked me to leave. I asked them for their Names, and only got the Managers name because I took a Photo of his ID though, if I didn't he would've gotten away with lying to me about his name.His Name is ***** *******. The Service Bay Individual who helped me was **** Guit. The Individual in Room #8 wouldn't provide a valid name other than "*****" which I believe was a lie.

  Business Response

  Date: 09/04/2024

  The customer was informed that the blowout was caused by a road hazard and was not covered under any warranty.  If the customer believes the blow out was caused by a manufacturer defect, he should reach out to the tire manufacturer.  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22203141
  
  I am rejecting this response because:
   I was not told the BlowOut was caused by a Road Hazard rather I was told the BlowOut was because I ran my Vehicle on Rim. I had than requested my Vehicle to be serviced for the ************* since it's free, and I was denied it because the Manager knew, once servicing the Vehicle he'd be in the wrong for saying that I ran on rim. The Rim had 0 Damage, and clearly the answer being "Road Hazard" and "Warranty" is a problem because Corporate Honda(not Braman) said that it wouldn't make sense to ignore a Customer if the Business is selling Defective Tires. ******** themselves compensated the Cost of my Tire, and stated it was a Defective Tire. I am now wanting Braman to own up for it being a Defective Tire, and for them selling it to me with my New Vehicle.
  
  Whilst my Warranty doesn't state Tires being included, it does talk about Defective Parts on the Vehicle. This leads further into the discussion of Recalls, and so forth. Whilst I understand that Braman as a Dealership doesn't want to loose money, they aren't because like I am told to handle it with the ************ now, they could've than(which they didn't even care to leave the regard of).
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/18/2024

  The dealership stands on its previous response.  It is the dealership's opinion that the blowout was caused by a road hazard - not a tire defect.  If the customer believes it was caused by a defect in the tire, he should contact the tire manufacturer directly.  

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22203141
  
  I am rejecting this response because:
   As stated, regardless of the opinion, the Dealership didn't service the Vehicle. I had Leased the Vehicle from that Dealership and they are required to offer me a Service that is FREE based on my Lease. They didn't provide that Service, and in fact denied it because they knew, upon servicing the Vehicle it'd be noticed how it wasn't a Road Hazard rather a Tire Defect. My Rim wasn't damaged, and Rim Damage relates to "Driving On The Rim/Road Hazards", and same goes for a Complete BlowOut. You can't have a Complete BlowOut unless you either Drive a BlowOut on Rim, or have a Defective Tire.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/12/22 brought 2015 Honda Accord to Braman Honda (BH) for a valve leak. Service Advisor (SA) was ********************* (AV). Following repair I smelled a heavy oil smell. Left a message for AV, call never returned. 10/5/22 brought vehicle back to BH as oil light came on/off when driving. SA, no name, notified me that I still had the leak and had no oil in my car which could have destroyed engine. Case was given back to AV. I was told it would take 1 hour to diagnose. After 2 hours I was told original repair was handled incorrectly and being fixed "good news to me" - no charge. 5 hours later I had my car back (no communication most of this time as I continued to ask for update). I was told the same technician handled the repair and was promised an oil change. When I asked AV multiple times if I was given an oil change, he kept saying "oil was added", avoiding the question. On 12/8 went back to BH for free oil change I was promised. Case was again given to AV. Upon returning car he never said anything and report listed brake fluid as "ok". Immediately after leaving, car had difficulty starting. 12/21/22 brought car to ***'s club for battery, was told battery not the issue. Brought to BH where SA *********************** (JH) insisted it was battery. 12/21/22 ***'s changed battery after returning from BH. That night car did not start, but after second attempt started and made it home. 12/22/22 returned to BH, JH insisted battery wasn't installed properly (fixed battery), no other inspection done. That night and next morning car delayed starting. 12/23/23 brought car to ************* Honda (RCH) and was advised I had black brake fluid, two additional leaks, and my starter was full of oil and needed replacement. Left 3 messages for Service Manager ******************************* and GM ********************* from BH to report all issues and one week later still no returned calls. Due to BH negligence, lack of inspection, lack of communication I am requesting reimbursement of $1200.23 I paid RCH to fix BH mistakes.

  Business Response

  Date: 01/13/2023

  We are advised that the matter has been resolved to the customers satisfaction.  

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a crankshaft from one of your partnership company. The crankshaft was shipped by *** and delivered to our house. The crankshaft arrived broken in half.***** logistics consulting is refusing to give us back our money or to assume any fault. They stopped answering our calls text and emails. Since you are in partnership with this company please give us our $1,035 US.

  Business Response

  Date: 12/12/2022

  We are advised that the dealership has no record of this customer in its database.  In addition, the dealership has no "partnership" and/or relationship with ***** Logistics.  If the customer has any further information that *** assist the dealership in locating this transaction, he should call the dealership.  Otherwise, he should continue to pursue his claim with ***** Logistic.  

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 10/14/22, I leased a car. Deal number: ****** After a few days choosing the best car for me, I decided to go to this dealership to get a car, I told them what car I wanted, a blue civic hatchback sport touring but it were not in stock so they gave me two choices, the first one was exactly the car I wanted but they told me the car will be arriving in +21 days and the other one was to take a cheaper car already produced and it will be arriving in two weeks, so I took the second one, then we made the deal and I paid a deposit of $1000, two weeks went by and I never received a call or anything. Since Oct 25th I was trying to get information about the *** of the car, I sent messages never answered and tried to call sometimes but finally they told me that it probably will arrive in two weeks more, but I needed to call again on Monday to be sure of the date. I called on Monday 31st first to my salesperson ************************* who did not even know who I was, and in a very rude way said that they never said that the car was going to arrive in two weeks, and I have to take it no matter what or I am going to lose my deposit After midday I called again but this time to ***************************** who told me that now they do not have an *** and it is pending. I told them that I cannot wait longer for the car and that I needed my money back, so he said that I am obligated to receive the car, I must wait up to 90 days to receive it, and I cannot have my money back.When you buy or lease something you believe in the salesmen word, and this time they failed to it when they told me that the car was going to be there in two weeks and not only that, days before I went to the dealership I receive calls and texts every single day from them to schedule a visit, then after signing the deal they disappear and the excuse was that they have a lot of customers.I had to go to another dealership because of course I do not want to deal with this people anymore and where I got a better deal

  Business Response

  Date: 11/15/2022

  Dealerships around the country continue to deal with significant inventory shortages that cause delays in delivering cars to customers. The dealership apologizes to the customer for any inconvenience related to this worldwide shortage.  We are advised that the customer has disputed his credit card charge with his bank and the dealership did not contest that dispute which resulted in the customers funds being returned to his account.  The customers deposit has been returned and the matter resolved.  

  Customer Answer

  Date: 11/20/2022

   
  Complaint: 18364592
  
  I am rejecting this response because:

  I have not received anything in my bank account, I called the bank and they told me that they haven't  received any answer form the business

  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/30/2022

  We are advised that the customer disputed the $1000 charge to his credit card.  The dealership did not object/dispute the customer dispute.  Therefore, the customers credit card company will debit the dealership account and return the $1000 to the customers account.