Complaints

This profile includes complaints for Braman Cadillac's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Braman Cadillac

  2060 Biscayne Blvd Fl 2 Miami, FL 33137-5024

  
• 

  Braman Cadillac

  151 NE 20 St. Miami, FL 33137

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased all four new tires from Braman ***** on Friday May 2nd. I paid full price as the person who helped said there were no promotions on the tires I needed for my car. The cost was about $1,500 - $1,600. I also had to ***lace the brakes so my bill was a little over $1,900. I decided to buy from them since they are a ***utable dealer and I did not want to save few bucks to only be scammed by some other business. When I went to pick up the car the same day in the afternoon, the tires looked old and I inquired about it. The *** insisted they were new and they were just stored. It still did not seem right so I went home and I found out that you can find the year the tires were made by looking up the 4 digit on the tires. It turned out all the tires were from 2023, except for one, which was made in January of 2024. I went back and I asked the *** to change them as I would not have bought " new tires" if I knew they were 2 years old. After a lot of back and forth, he checked with the manager and they told me there is nothing I can do. I would have waited for new tires if I knew and I would have appreciated them giving the heads-up. Then it would have been my decision. They still refused to change the tires for newer ones.

  Business Response

  Date: 06/04/2025

  We are advised that the dealership has been in contact with the customer and is working to resolve the matter. 

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The business actually called me and confirmed they will replace the tires, which is all I have asked for.

   

  Thank you!

  
  Sincerely,
  
  ****** Jamaa

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took vehicle in for repair due to a crash on September 9th 2024, vehicle sat in the garage without being looked at for 2 months with no response until I called the manager on (November 22 2024) then they proceeded to inspect the vehicle. Then they finally started to work on the vehicle around (December 16 2024) where the body shop technician put in the new roof in the same week and was just waiting on a roof antenna, antenna came in and was installed on (January 13th ) then it was sent to the other part of the body shop to get the interior and sunroof back in the vehicle, I was informed by my advisor January 14 that the technician will start reassembly. I then proceed to ask for an update (January 20th 2025) and was informed my sunroof frame was damaged and they had ordered a new one which was supposedly inspected back in November, The new sunroof arrived (January 24th 2025) and the service advisor informed me the tech will start to work on it and should have it completed by the following week, On (January 29th 2025) I contacted them for updates and was told that the technician hasnt started on it and it was the next vehicle he was going to work on, I then proceed to ask for an update (February 5 2025) and was told the technician could not work on the vehicle because he had to order a sunshade that he was missing, asked for an eta and was told sunshade should arrive February 11 2025. Then I proceeded to ask for an update on February 12 2025 and was told the technician received the sunshade but was missing a weather stripping that would arrive at the end of the week. This process has gone longer then it needed to and if feels like they are doing it on purpose

  Business Response

  Date: 03/10/2025

  We are advised that the matter has been resolved.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to formally address my concerns regarding the service and handling of my 2022 Cadillac Escalade ESV, purchased on September 27, 2023. Since acquiring the vehicle, I have faced recurring issues, necessitating two visits to the dealership for repairs under the manufacturer warranty. The first service occurred on April 8, 2024, to address a "Service Safety Restraint System" alert and an oil-burning issue. Despite being in service for nearly a month, the dealership failed to resolve these problems. On November 14, 2024, I returned the vehicle to the dealership for the same unresolved issues, as well as additional drivetrain concerns. The car has now been at the dealership for over 60 days without resolution. On January 8, 2025, I was informed by Service Advisor ****** ****** that my vehicle was involved in an accident during a test drive conducted by dealership personnel. This test drive was carried out without my consent or communication regarding the status of repairs. The decision to test drive the vehicle during heavy traffic hours further highlights the negligence in the dealerships handling of my vehicle. This incident has caused significant concern about the value of my vehicle, which has now depreciated due to an accident while under warranty service. I'm also worried about the potential impact on my insurance premiums, which could increase because of this negligent act. I'm extremely disappointed by the poor service and lack of accountability demonstrated by the dealership. The unresolved issues, prolonged service time, and mishandling of my vehicle have caused inconvenience, financial risk, and a loss of trust.I respectfully request the following:1) A detailed explanation of the steps being taken to repair all issues with my vehicle. 2) Compensation for the diminished value of the vehicle and the inconvenience caused.3) Assurance that my insurance premiums will not be affected due to the dealerships negligence.4) Possibility of Lemon-law

  Business Response

  Date: 02/07/2025

  We are advised that the dealership has been in contact with the customer in an effort to resolve these issues.  

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service staff ****** ****** knowingly and willfully provide false information about my vehicle repairs. I sent the following email and they denied my refund. Im trying to avoid legal actions and work with the Braman ******************* Braman has serval compliant on file with the BBB. Braman Motors ************************************************************************************************* ******, Im requesting a full refund in the amount of $480 for the services provided. Please immediately refund the amount to my credit card.The technician did not authorized my vehicle as ************ knowingly and willfully released my car to me with the understanding that it was drivable.Your service department would not even take responsibility for releasing my vehicle. The service staff had to come get you from your office.I could have called a towed truck.The transmission service preformed was done for no reason, the vehicle was not drivable.I would like to file a complaint and receive a full refund.I sent you two emails I have not received a response, so it appears that you are ignoring my request.Thank you,******* Crawford210-723-4129

  Business Response

  Date: 01/08/2025

  Respectfully, the dealership disagrees with the customer's characterization of the complaint.  The customer brought the vehicle into the service department complaining that the transmission was not working properly.  The customer authorized $478 for the dealership to diagnose the transmission to determine what was causing the problem.  During the diagnosis, the dealership determined that there was no transmission fluid in the vehicle.  The dealership informed the customer of its findings and offered to add transmission fluid, at no charge as a courtesy to the customer, in order to determine if the lack of fluid was causing the customer's problem.  Unfortunately, this did not correct the problem, and the dealership recommended additional service in order to repair the transmission.  The customer declined the work.  The dealership acted entirely in accordance with the customer's authorization.  Should the customer wish to have the dealership complete the repairs he should bring the car back into the service department and authorize the required repairs.  

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22683087
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********

  I did not authorize the dealership to take my transmission apart. 
  the services manger did not approved the vehicle to be released as drivable and the service advisory was aware. 

  
  The service team would not release my vehicle as a part of there normal process. They went inside the office to get the service representative *** urban to bring me my keys, that was suspicious. 
  
  the dealership did not provide the complete service notes as requested. 
  I would like the service manger to provide a statement of fact stating that my vehicle was drivable with adding transmission fluid. 

  If the dealership would have just told me the vehicle was not drivable and the add transmission fluid was leaking out. Therefore Im a requesting a refund for the services and not the additional damages caused to my car due to negligence. 

   

  The dealership needs to provide proof that I authorized transmission services. 
  The dealership did inform me the transmission would need replacement. 
  The services representative informed me that he would check with the manufacturer for repair payment assistance. The services representative ***Urban called me and told me the manufacturer would pay $4000 towards an $18,000 transmission repair.  
  

  The quote was outrages and I believe fraudulent and unreasonable. 
  
  I would like the Dealership to refund the amount I paid for services. 
  I would also like a copy of the full services notes mailed to my home. 
  

  This Dealership has received many BBB complaints at some point corrective actions need to be taken against this ******* auto service center. 

  Thank you

  ******* Crawford 

  ************

   

   

   

  Business Response

  Date: 01/31/2025

  The dealership stands on its previous response.  

  Customer Answer

  Date: 02/26/2025

  Bramann services withdrew $480 out of my account today 2/26/205. 
  I have not had any recent services.
  this is fraudulent and needs to be corrected immediately. Im very disappointed and this is a great inconvenience. 
  I would corrective action taken against this company. 

  Business Response

  Date: 03/13/2025

  We were advised that this matter was resolved.  If that is incorrect, please contact the service director, ****, to address your concern.  

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new car from Braman Cadillac in June 22/2024. I traded in my 2018 *** and got a brand new Cadillac XT four with only 11 miles on it year 2024 within two weeks of having the vehicle the vehicle transmission went out. I have been out the car For over two months now theyre giving me the runaround. They refused to do a repurchase they refusing to do a replacement base on the lemon law rule in ******* . They are ignoring my calls and they have my car at their center in ***** for two months and Im making payments on a car I do not have. Im paying insurance on a car. I do not have this is not fair to Customer who is paid out 50 K on supposed to be safety and luxury and they treat their customers like this is unacceptable. I need your assistance to help get to the bottom of this and then I need some kind of compensation because this has become beyond stressful on top of everything that Im doing with this supposed to be a happy and smooth transition with purchasing a brand new car *** times like this

  Business Response

  Date: 09/18/2024

  We are advised that the dealership has gotten the manufacturer involved in this matter and is working with the customer to resolve the issue.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22290018
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

   

  My brand new car has been at the dealership since 7/9/2024 its now 9/18/2024 with no ETA on the process of that vehicle being fix due to bad transmission and I have not heard back from manufactory as well! This is unacceptable at point I need this to expedited and compensation because this not fair to me! 

  Business Response

  Date: 10/15/2024

  We have been advised that the matter has bee resolved.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2020 Genesis *** from Braman Cadillac in February of this year. The car appeared to be in excellent condition. When inquiring about any issues, I was assured that everything was fine, including a clean Carfax report with no accident history. However, they failed to disclose that the engine had been replaced just a few days before my purchase. This replacement was not mentioned in the Carfax report either. Despite this significant repair, they charged me above the market price for a similar car in normal condition, which should have been lower due to the engine replacement.I only discovered the engine replacement after buying the car, when I took it to Braman's service center for window tinting and bumper repair. Initially, I didn't focus much on this issue as the car was functioning well. However, four months later, I noticed the engine overheating. Upon inspection, I found the coolant tank empty. I refilled it and didn't think much of it until another overheating warning appeared four months later, with the coolant tank nearly empty again.A month prior to this, I had taken the car to Braman for an oil change, where I was charged almost $250. I had asked them to check for any issues, and they assured me the car was in great condition. When I returned to Braman to address the coolant leak, they simply replaced a hose. Yet, a month later, I found the coolant tank empty again.Currently, the car is back at Braman for servicing, the same part failed, and I am using a loaner vehicle. I've been driving with a leaking coolant system for almost a year, risking engine overheating, which is dangerous and potentially life-threatening. I believe that this situation constitutes fraud, and I am considering legal action against them.

  Business Response

  Date: 12/13/2023

  We are advised that the dealership will contact the customer and try to resolve this matter.  

  Customer Answer

  Date: 12/27/2023

  They never contacted me. The car is in the service 3rd time because of the same issue. I submitted a claim to **************** team 

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 20879130
  
  I am rejecting this response because:

  They never contacted me. The car is in the service 3rd time because of the same issue. I submitted a claim to **************** team
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/18/2024

  The dealership has made several attempts to contact the customer.  We are advised that the dealership was finally successful in reaching the customer and is presently discussing a resolution to the customer's complaint.