Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on 6/22/25... car was supposed to be delivered towards the end of July. I decided to pick the car up sooner and was at that time told that there was a major transmission issue and the sale had to be cancelled. I did not receive this information until I called to arrange for the car to be picked up sooner than expected. It has been three weeks by now since the dealership has had my $15,000 deposit and if I didn't call to arrange an earlier pick up I probably would not have found out about this until the end of July, this shows bad faith. I talked to a manager name ****** in regards to getting my refund, he asked me to complete a form and when I tried to call him back for a simple question about the form my calls where ignored, he was not available, busy with other customer and the promise that he would call me back never became a reality. I had to start calling non-stopping and going crazy on the phone to be able to get another manager (****) to respond the question I had about the form. ****** promised a refund on Friday or Saturday, turns out to be a lie as the accounting department is closed on Saturdays.... I'm now being told the refund check will be issued on Monday. I guess we will see!!! Terrible service, would NEVER EVER shop at this location again and I want my deposit back right away.

  

  Business Response

  Date: 07/14/2025

  We regret the inconvenience Ms. ****** experienced. Unfortunately, after her vehicle purchase, a significant transmission issue was identified prior to delivery. We chose not to proceed with delivering a defective vehicle and instead offered alternative options, which the customer declined. To process a refund, we required a return authorization form to be completed. Ms. ****** declined to complete the form unless a same-day refund was guaranteed, which was not feasible due to processing timelines and accounting department hours. Our Sales Manager ****** ******* communicated with Ms. ****** to assist with the process and committed to issuing the refund promptly upon receipt of the completed form. Once the form is submitted, we are prepared to issue and deliver the refund check. We understand Ms. ******** frustration and remain committed to resolving this matter swiftly. Sincerely, Bomnin Customer Support Team **********************************

  

  Business Response

  Date: 07/14/2025

  The refund has been fully completed. We are just waiting for the customers confirmation that the funds have been received in her account. Sincerely, ********************** Customer Support Team **********************************

  

  Business Response

  Date: 07/15/2025

  The refund has been fully completed. We are just waiting for the customers confirmation that the funds have been received in her account. Sincerely, ********************** Customer Support Team ************************************************************

  Customer Answer

  Date: 07/15/2025

  The information provided by the dealership is not correct, refund was NOT ISSUED. I have a receipt of the refund but no money at the bank, the bank has no record of the refund being issued. 

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23590951
  
  I am rejecting this response because: It is not true, refund has not been issued. Money is not deposited to my bank. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/16/2025

  To the BBB. Our Corporate Controller, ***** ******, spoke with the customer yesterday 7/15 and confirmed that the refund has been issued. We have also provided her with proof of the refund to address her request. Please note that it typically takes banks between 2 to 7 business days to process and finalize such transactions. Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 07/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to receive vehicle records of sales and contract. Claims not available despite legally in the state of ******* having to keep records for 5 years. Avoiding to come to a resolution, apr agreed upon was not faxed to bank resulting in higher interest fees than anticipated.

  

  Business Response

  Date: 06/26/2025

  To the BBB. Our team sent the requested documents to the customer yesterday June 25th. The customer is satisfied with the outcome. Sincerely, Bomnin Customer Support Team **********************************

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Sunday 5/18/25 I felt I was completely discriminated against no one acknowledge me or took the time out to find out what was it that I needed or wantedat the time of entering the facility. I washed them acknowledge other customers that wasnt of the race that I was from until this moment no one still has said anything to me, and which I recorded this incident. I wash them be more attentive to other customers that came into their facility without even acknowledging me not one time. This incident was recorded, and I will be sending this to all managers.

  

  Business Response

  Date: 05/23/2025

  To the BBB. At Bomnin Chevrolet West Kendall, we take great pride in delivering excellent customer service. Our Sales Manager **** ********, has already spoken at length with Mr. **** and has scheduled an in-person meeting with him today 5/23 after 3pm to further address his concerns. Sincerely, Bomnin Customer Support Team **********************************

  

  Business Response

  Date: 05/27/2025

  Mr. **** visited our dealership and met with our Sales Manager as scheduled. We had a productive conversation, addressed his concerns and he expressed satisfaction with the outcome. Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late last year, the fuel pump on my 2023 ***** Tahoe failed. I was informed there was a recall related to the issue, but in the meantime, I had to rent a vehicle because no loaners were available. I was told that a portion of the rental cost would be reimbursed; however, to this day, May 2025, I have not received any follow-up from *** or the management at this location. It's unfortunate because they were attentive when I purchased the car at this location. Im want my refund

  

  Business Response

  Date: 05/21/2025

  To the BBB. Case# ******** (******** *******) and Case# ******** (****** *********) are the same case. Our Service Director, ****** **********, personally reached out and spoke with Ms. ******** ******* regarding her concern. After reviewing the situation and confirming the rental invoice totaling $909.00, we have agreed to provide a reimbursement. We appreciate the opportunity to resolve this matter and thank Ms. ******* for her time and communication. Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:05/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx October 2024, late last year, the fuel pump on my 2023 ***** Tahoe failed. I was informed there was a recall related to the issue, but in the meantime, I had to rent a vehicle because no loaners were available. I was told that a portion of the rental cost would be reimbursed; however, to this day, I have not received any follow-up from *** or the management at this location.Reimbursement is more or less 650. I dont have the exact dollar amount because my emails have gone unanswered.

  

  Business Response

  Date: 05/21/2025

  To the BBB. Case# ******** (******** *******) and Case# ******** (****** *********) are the same case. Our Service Director, ****** **********, personally reached out and spoke with Ms. ******** ******* regarding her concern. After reviewing the situation and confirming the rental invoice totaling $909.00, we have agreed to provide a reimbursement. We appreciate the opportunity to resolve this matter and thank Ms. ******* for her time and communication. Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 05/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Bomnin Chevrolet West Kendall regarding my 2022 Chevrolet ****************** (VIN: *****************), which has now been taken to this dealership four separate times due to recurrent issues the latest of which left the vehicle completely inoperable.?Timeline of Service Visits:August 19, 2024: The A/C compressor failed. Vehicle was at the dealership for about a week. No loaner vehicle was provided.February 19, 2025: The Check Engine light turned on. The vehicle was brought in. No loaner was provided.April 22, 2025: The Check Engine light came on again. Returned to the dealer. No loaner was provided.May 2, 2025: The Check Engine light came on a third time. This time, the vehicle became inoperable and had to be left at the dealer.A loaner was provided for the first time.A formal case was opened with Chevrolet: #9-15178944897.?Current Problem:As of May 9, the vehicle has remained at the dealership with no diagnosis or communication. I have had to make multiple follow-ups myself. According to Chevrolet ************** the last message received from Bomnin Chevrolet was on May 7, simply stating:Good afternoon, no progress yet.This lack of communication is delaying Chevrolets ability to move forward with the open case and has caused significant frustration and inconvenience. I am currently paying for a vehicle I cannot use.?Resolution Requested:I am formally requesting that ************** initiate a buyback, and that Bomnin Chevrolet be held accountable for the delays and poor communication, which have directly impacted the resolution of my case and left me without a functioning vehicle for over a week.

  

  Business Response

  Date: 05/13/2025

  To the BBB. We appreciate the opportunity to respond. A loaner vehicle has been provided during this time to minimize inconvenience. We did offer Mr. ***** the option to exchange his vehicle for another Chevrolet, which he declined. Our Service Director, ****** **********, has been in communication with GM. As the customer is requesting a buyback, we have informed him that this process must be initiated directly with ************** (**).
  As of today, May 13th, repairs on the vehicle have been completed, and our team is currently conducting final tests. At this time, there are no further actions pending on our behalf. We will keep the customer posted and will let him know when the vehicle is ready. Sincerely, Bomnin Customer Support Team **********************************

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car less than 45 days ago and I have not even made the first payment. The first payment will be due in six days. The engine valve lifters are damaged in my 2019 Chevrolet Silverado RST. I had spoke to the dealership. The manager on the used cars side for the ********** is and was told yesterday to bring it today that they would take care of it because I had recently purchased it. They never told me of any mileage limitation. They said dont worry well take care of it. Bring it to us or mechanical look at it and well fix it for you. Once they saw the vehicle and their mechanic checked it out, they said because of the mileage that I put in within a month they wont coverit. I dont have any mileage limitation, and I was told that they would fix it. They never told me that as long as they had a mileage, they would fix it I have been using them for years. I have family and friends that I have recommended. We have purchased over five vehicles with them and this is the first time Ive had this issue. And I honestly feel very frustrated because this is something that is wrong with the car and I havent even had the car not even two months and not even the first payment has been made yet. And their answer was at the end after making me bring the vehicle to them. Were sorry, but the owner of the dealership doesnt want to fix it andthats not an excuse. They shouldve kept their war like they said and fixed the issue of my vehicle.

  

  Business Response

  Date: 05/13/2025

  To the BBB. We appreciate the opportunity to respond to the customer's concerns. Our Service team has completed a diagnostic on the vehicle and it requires a camshaft job. Please note that this is a Pre-Owned vehicle that has been driven ****** miles within just 40 days. Due to the extensive usage and wear, we are unable to perform the repair at no cost. Our Service team will provide the customer with an estimate for the repair today, May 13th. Sincerely, Bomnin Customer Support Team **********************************

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23300195
  
  I am rejecting this response because: when I took the vehicle, they told me no matter what they were going to fix the truck but to give them about 2 to 3 days and dont worry about the mile  . They were already aware of the mileage that was put in. They never told me that I had a limit of mileage. I told The sales person and the sales manager when I purchased the truck that this was for work purpose, and that my work involved out of state. This vehicle is not for luxury or to just drive casually in town. This was for work purpose. And they told me that this truck was fine that this would be the perfect vehicle for my type of job. They ended up saying with the Truck one week. They first told me it was going to cost $12,000 to get a fix and we can go half the company said . Then when I went in person to go pick up the truck, they said that they could drop it down to $4600 and me pay  it full the price . I ended up buying the parts the original parts from the invoice they gave me which was $1670. I am not happy with the outcome. Also, they had kept telling me that the service manager ****** was not in, which was the initial person that reached out to me once I received the information from BBB . I had to keep speaking to one of the mechanics at site until I told them on the day that I picked up the truck that I was not leaving until I spoke with ****** . And he was there so I dont understand why they kept telling me he wasnt there. I honestly will never buy another vehicle from them again my family and friends have bought from them for years and I will never go back or recommend anyone else. I bought the original parts. I just received them two days ago. I will have to find the way to get it repaired.
  
  Sincerely,
  
  ******* ******* Beovides

  

  Business Response

  Date: 06/03/2025

  To the BBB. Our Service Director ****** ********** spoke with the customer. Mr. ******* bought the parts and our dealership will cover the labor costs. The customer will bring the vehicle tomorrow 6/4. We will keep him posted throughout the process. Sincerely, Bomnin Customer Support Team **********************************

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am writing because I was overcharged on a bill. Im paying more on financing. The finance guy is charging me more than what I am paying.I have proof to show it to. Im still waiting on my plates for my car. Im tired of calling I want in person I try to with everybody I wrote it just doesnt stop. I really need this corrected. Thank you.

  Customer Answer

  Date: 03/03/2025

  I still am waiting on plates for my car I dont want the service contract because I dont want to deal with them anymore thank you and sorry 

  

  Business Response

  Date: 03/04/2025

  We would like to apologize for the inconvenience caused. We canceled the Gap the very first day of delivery, the check was received by ************ in February 15th but they didnt cash it and they asked us to cancel that one and send a new one. We are sending the new one today 3/4, it will get to ************ tomorrow 3/5. Tracking#: 772472841114
  Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/04/2025

  They have called me from the dealership supposedly theyre working with me. I will keep you posted. Thank you ****** *****. Call me if you have any questions. ************. Thank you again.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  They have called me from the dealership supposedly theyre working with me. I will keep you posted. Thank you ****** *****. Call me if you have any questions. ************. Thank you again.
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/12/2025

  I like to know whats going on with my case I still havent gotten my manner resolved. I havent gotten my plates. This is nothing but problems. I dont understand why it should take so long to get plates for my car you know Ive asked them to help me out Im just getting the runaround nothings happening you know I mean I dont know what to tell you. I really need a hand here and help Thank you ****** ***** ************.

  

  Business Response

  Date: 03/13/2025

  To the BBB. We cancelled the Gap, sent a check to ** Financial for the full amount, GM collected it and applied it. At this point we've done everything in our hands to assist. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/13/2025

  My issue has not ended. I have not received my plates for my car. Im getting the runaround. It is not fair. I thought you guys could help me. I havent even received a phone call from your office. I dont understand whats going on. How is a person supposed to be represented if we cant even Protect them for situations that should never be put in this way please call me ****** ***** ************ thank you. 

  

  Business Response

  Date: 03/18/2025

  To the BBB. Several members of our team have been in touch with the customer. Several temporary solutions were offered but the customer wanted to wait for the plate to arrive. We will receive the plate on Friday 3/21 and will send it expedited to him. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/20/2025

  I am still waiting on plates for my car I been getting the run around still it been over 2 months to get plates?

   

   

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23011424
  
  I am still waiting on plates for my car I been getting the run around still it been over 2 months to get plates?
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/24/2025

  To the BBB. New York is having delays on the plate processing, according to their latest update we will receive the plate on March 28th. As per the customer's request, once we receive it we will let him know, since the customer wants to pick it up at the dealership. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 03/27/2025

  Yeah, theyre good to charge me money for it and say its out of their hands but why should I have to wait and pay all this money? I paid 1000 bucks for it can you please help me out because I dont see anything getting done

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23011424
  
  Yeah, theyre good to charge me money for it and say its out of their hands but why should I have to wait and pay all this money? I paid 1000 bucks for it can you please help me out because I dont see anything getting done

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/28/2025

  Look Im been calling emailing and all that not one time is everybody called me or the owner of somebody to give me compensation of the cost or whatever of the time and effort to call me and tell me and call me and let me know whats going on they shouldve just gave me temporary plates and I couldve took care of it in ******** myself. I just dont understand why I was charged and its still over three months and it still hasnt been done. They have my number they have my email we can talk, but nobody wants to do that.

  

  Business Response

  Date: 04/02/2025

  To the BBB. Our Accounting team was in touch with the customer throughout the process. As per the customer request he wanted to pick the plate up at the dealership. As stated, ******** is having delays on the plate processing. At this point, we have done everything within our capacity and will take no further action. Sincerely, Bomnin Customer Support Team. **********************************

  

  Business Response

  Date: 04/04/2025

  We definitely have been in touch with the customer. We had also offered early on in the process to provide him with Florida plates and he could get them exchanged when he returned to ** and he declined. The tag agency in ** had given us an estimated completion date of March 28th but we have no control over that, it is not on our hands. We got an update today 4/4 from the agency that they are sending us the plates today via ***** and should be arriving on Monday 4/7. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 04/07/2025

  Still no plates I had asked them to give us the company that they deal with. Im paying a lot of money for and they still havent gotten me the plates. Its already heading to four months if I get any tickets or anything like that, they will be held responsible. I cant deal with this childish play. Its very unprofessional and all that I dont know whats going on

  

  Business Response

  Date: 04/07/2025

  We just received the ***** with the plate for Mr. ****** Were reaching out to him now to see if we ***** to him or if hes local and wants to pick them up. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23011424
  
  Still no plates I had asked them to give us the company that they deal with. Im paying a lot of money for and they still havent gotten me the plates. Its already heading to four months if I get any tickets or anything like that, they will be held responsible. I cant deal with this childish play. Its very unprofessional and all that I dont know whats going on

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/08/2025

  We just received the ***** with the plate for Mr. ****** Were reaching out to him now to see if we ***** to him or if hes local and wants to pick them up. Sincerely, Bomnin Customer Support Team. ************************************************************

  Customer Answer

  Date: 04/08/2025

  Well, have to back-and-forth. I finally got the plates. I wanna thank you guys for your help and support ****** ***** thank you very much again its finally done.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  Well, have to back-and-forth. I finally got the plates. I wanna thank you guys for your help and support ****** ***** thank you very much again its finally done.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/08/2025

  To the BBB. The customer already received the plates. Sincerely, Bomnin Customer Support Team. **********************************

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 01/22/2025 Amount paid: $12,000.On January 22nd, 2025, my brother and I purchased a car from this dealership. When we were in the process of purchasing the car the salesman ****** stated that the only thing needing to be fixed on the car was the spark plugs being changed. After finishing the transaction and waiting for the car to be ready to be driven off the lot, the car was ready per the dealership, ****** the salesman, and the service department. After driving off the light, the maintenance light came on. After turning the vehicle on and off, the check engine light came on. We took the car to a local diagnostic center where they stated the turbo boost system of the car was out of service and needed to be fixed. We contacted the dealership and ****** and they stated to bring the car in the next day to be fixed. We took the car back to the dealership, the first thing the next morning. We waited there for a few hours and they told us they couldnt fix the car today because there was a part missing that they needed to order. It has been 21 days and we have been given the run around about the car. Workers at this dealership have been sending our calls to voice mail and refusing to help us after they have told us we will be helped and the car will be fixed. They told us there was not a major issue with the car to persuade us to buy it, knowing there was actually a major issue with the car. We would like nothing other than the car to be fixed and for it to be driving and serving us properly after we paid $12,000 cash for the car and was ensured it was a reliable, working vehicle.

  

  Business Response

  Date: 02/21/2025

  We would like to sincerely apologize for the frustration and inconvenience caused to the customer. The vehicle was sold and brought to us for repair two times. We are working on getting the car back to the customer as soon as possible. Our Sales Manager **** ****** is in daily communication with the customer. We will keep Mr. ***** posted on the process. Sincerely, Bomnin Customer Support Team. ************************************************************
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/30/2025 I, ******* ******* signed all necessary paperwork to purchase a silver 2016 *** 328i (VIN: *****************) from the Bomnin Chevrolet of West Kendall Pre-Owned Dealership. I agreed to finance the car and paid a down payment of $3,000.00 to the dealership. At the end of the transaction as a gesture of good faith, the salesman ****** ****** took the car to fill the gas tank before relinquishing the vehicle to me. When ****** returned, the BRAKE and ABS malfunction lights were illuminated on the dashboard, and the Chassis Stabilization Malfunction warning was displayed on the vehicle's infotainment screen. ****** stated that his sales manager was not comfortable with me leaving the dealership with the car and they would bring the vehicle to the service station on the property to diagnose the problem and make the necessary repairs. Today's date is 02/04/2025. Five (5) days have passed since I signed for the car and I have no update as to the progress of the repair. I am filing this report with the intended resolution being a written document from the sales manager stating why the repairs have taken five days to complete, and the immediate delivery of the vehicle to my address.

  

  Business Response

  Date: 02/07/2025

  To the BBB. This vehicle was delivered to the customers home on 2/5/2025, we had been in communication with the customer daily since the day he purchased it by phone and text message. The delay was a wait on parts which were all delivered late on 2/4/2025. Our Service Director ***** ****** got of the phone with Mr. ******* today and he confirmed everything is fine with the vehicle he's happy with the outcome. Sincerely, Bomnin Customer Support Team. **********************************

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******