Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with a Moving Broker One ********************************* and paid a deposit for TBD move. I have no knowledge my move would be assigned to MC Movers. My ultimate experience was similar to others described on this site. My original quote grew to 3 times the original amount. When they are in your home and demanding cash you and your belongings are pretty much held hostage. I agreed to their terms and would have left it at that, but entire experience proceeded to decline. I waited in excess of a month to receive my items. When my items did arrive they were 5 hours late, tired and moving till 11 PM. I thought I hired a professional company but the driver was even further delayed because he was waiting for his helper. He hired someone off Craigs list to move my items into my home. This was a big and expensive move from ** to **. Sadly my cherished furniture was damage. I noted that with the driver and he took photos. They offered me $35.00 for the furniture damage. I have the receipts showing each piece was valued at $800.00 each. After they left I found 3 boxes that did not belong to me. I contacted the company immediately to make them aware. That was Friday AM. On Sunday the driver texts me he can come by in an hour and get them. I was out of the area and unable to put them out for him. With a little notice I could have accommodated. Now I was concerned! Was I missing boxes? Yep! I called numerous times to find out what to do with the other person's belongings. They ultimately told me to throw them away. They made no effort to find my items or reimburse me. I am now having to file a complaint with DOT, file an arbitration claim ( which is an arduous process) and ultimately may have to engage an attorney.PLEASE!!!! DON'T MAKE THE SAME MISTAKE. RUN AS FAR AS YOU CAN FROM ONE ********************************* AND MC MOVERS!!!!

  Business Response

  Date: 10/08/2024

  Dear Ms. ************************ you for sharing your experience with us. We are genuinely sorry to hear about the challenges you faced during your recent move, and we appreciate you taking the time to outline the details of your situation.
  It is unfortunate that your experience did not meet the standards we strive to uphold. Moving can be a stressful process, and we understand that unexpected complications can lead to frustration. We take your concerns seriously, especially regarding the increase in your quote, the delays and condition of your items upon arrival, and the miscommunication about the additional boxes.
  We always aim to provide a high level of service, and it seems we fell short in this instance. The matter of your damaged furniture and the inadequate compensation offered is particularly concerning to us. We will be reviewing this internally to ensure that such situations are addressed more appropriately in the future. Unfortunately, you did not purchase full coverage insurance and we would need you to please go through our claims department so we can further solve the matter. 
  We encourage you to continue voicing your concerns through the proper channels, such as the ****************** as these steps are important for resolving your issue. Should you need any assistance or further information during this process, please do not hesitate to reach out to us.
  We appreciate your feedback and sincerely apologize for the inconvenience you experienced. We hope to improve our services based on your insights and prevent similar occurrences for future customers.
  Thank you for your understanding.
  Sincerely,
  ***** ****
  Admin Team

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MC Movers was subcontracted to complete my move cross country. Not only is this company unethical there are also thieves. They fail to communicate with you on updates, I had to call numerous times left many voicemails and many calls went unanswered. They took longer than advertised to deliver my goods, only to find out they stole my stuff. There are multiple boxes didnt arrive to my new home. They even opened my boxes and stole multiple pairs of Jordans, they also stole some designer watches, a brand new vacuum cleaner in an unopened box, and electronics that included gaming systems. I would highly recommend not to use them. When I spoke with **** to file a claim she said there isnt anything that they can do.

  Business Response

  Date: 10/08/2024

  Dear Ms. ******************** you for bringing your concerns to our attention. We take all feedback seriously and strive to address any issues our customers may encounter.
  We want to assure you that we have thoroughly investigated your claims regarding missing items from your move. After reviewing our records and the information provided, we found no evidence to support the assertion that items were stolen during your move with us. We understand that the loss of personal belongings is incredibly distressing, and we genuinely empathize with your situation.
  Regarding communication, we apologize if you experienced delays in responses and updates during your move. We are constantly working to improve our communication processes to ensure that our customers feel supported and informed throughout their moving experience. Updates were given throughout the move in a timely manner. 
  While we understand that this can be a frustrating process, our team is committed to assisting you as best as we can within the guidelines of our policies.
  Thank you for your understanding, and we appreciate your feedback as it helps us improve our services.
  Sincerely,
  ***** Levi 
  Admin Team

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22127506
  
  I am rejecting this response because: not once has the company attempted to contact me regarding this issue. They have not  identified the steps that they took to rectify this matter because it didnt happen, and my belongings have not been recovered. Not only are they difficult to get in touch with by phone, they never responded to my request  via email. They have less than ideal business practices and people should be advised against using their services.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th, MC Movers delivered my stuff broken and damaged, and lost one of my items- my nightstand. There is a giant gash in my very expensive bedframe from Living Spaces and they somehow bent my coffee table. I reached out to them multiple times to find out where my nightstand was and try to reach a settlement agreement for the damaged items, but they couldn't find my missing nightstand and only offered me $200 for everything which is barely enough to replace the nightstand. I told them that I would *** them for negligence if they could not pay me a reasonable amount for the thousands of dollars in damage they caused. Unfortunately, I couldn't afford a lawyer and since the company is based out of *******, I can't take them to small claims court either. I am writing this review in hopes that they will be reasonable and pay me what I deserve. I warned them that I would be writing a very bad review if they weren't able to come to a reasonable agreement. Two hundred dollars is not only unacceptable but disrespectful considering they lost one of my items and caused thousands of dollars in damage. Once I can afford a lawyer, I will be suing them if they are not able to reach a settlement agreement of at least $1,000 which I think is very reasonable considering they caused thousands of dollars in damage.

  Business Response

  Date: 10/08/2024

  Dear Ms. *********************** you for reaching out and sharing your concerns regarding the delivery of your items. We genuinely empathize with your frustration relating to the damage and loss of your belongings.
  We understand that the condition of your bedframe and coffee table is disappointing, as well as the inconvenience of not receiving your nightstand. Your feedback is important to us, and we take your claims seriously.
  It's important to note that, according to our records, you opted not to purchase full coverage insurance for your move. This limits our ability to provide compensation beyond the standard liability coverage outlined in our agreement. We encourage you to formally contact our claims department to file a claim for your damaged and lost items. They will be able to assist you further and ensure that your situation is reviewed according to our policies.
  We regret that we could not meet your expectations with the initial settlement offer, and we hope the claims process provides you with the resolution you seek.
  Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
  Sincerely,
  ***** Levi 
  Admin Team

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th, 2024 3 guys from MC Movers came to unload, assemble back our furnitures. We have moved many times before with big companies and thought might be a good idea to use outsource company, well that was a mistake that cost us so much. They over charges us, didn't agree to do all the assembly the other company assured us that they will do. They left all their trash, such as tape and boxes they used to cover the mattress and didn't agree to take it with them. We got so many damage furniture and damages wall from getting the mattress up to the 2nd floor. Some of the damages we know for sure happened by them and some in the truck while driving so rough and passing it from one truck to the other. Either way, company that don't care about their customers and move on is a company that has 2.5/5 stars in ****** and we should have checked it before. We will make sure our duty to inform everyone out there to never use this awful company and will put reviews everywhere we can because they should be ashamed of the way they treat their customers that over paid them and got damage goods and trash in return. Never dealt with such a low quality company ever in my life.

  Business Response

  Date: 05/15/2024

  Dear ************,
  Thank you for your feedback regarding your recent move. We are truly sorry to hear about the issues you experienced and the dissatisfaction with our services.
  We strive to provide high-quality moving services and take customer concerns very seriously. Our team makes every effort to ensure a smooth and efficient move, including careful handling of all items and proper cleanup after the job is completed. We regret that this was not your experience and understand your frustration.
  Regarding the damages, we would like to clarify that, according to our records, you did not opt for full value protection coverage for your move. Without this additional coverage, compensation for any damages is limited. However, we are committed to addressing your concerns and would like to investigate the specific damages further. In order for us to process a refund, we kindly ask that you please file a claim through our claims department.
  We also apologize if there was any misunderstanding about the assembly services and for the inconvenience caused by the leftover materials. Our goal is to meet or exceed customer expectations, and we regret that we fell short in your case.
  We appreciate your feedback as it helps us improve our services. We are committed to making things right and hope to resolve these issues to your satisfaction. Please contact our customer service team at ************** so we can discuss this matter in more detail.
  Sincerely,
  
  MC Movers **************** Team

• Initial Complaint

  Date:02/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valuable personal property was stolen from my house during a move on Jan 4, 2023. The ******* and helpers involved were ******************** and *****. During the process of packing my items one of them stole multiple watches and gold necklaces. I paid almost $7000 for your services to have about $1000 in valuable personal property stolen from me. I am in the military and was in training until June 2023 when I finally realized the theft had occurred. I expect to be reimbursed immediately.

  Business Response

  Date: 05/15/2024

  
  Dear ****************,
  Thank you for reaching out to us regarding your recent move with MC Movers. We take allegations of theft very seriously and are committed to addressing your concerns promptly and thoroughly.
  We have reviewed the details of your move, involving our team members ***, ******, and *****. We have looked into this matter and according to our records and the information provided by our team and our management, no items were touched, no boxes were opened, and none of our personnel handled your personal property during the packing process beyond the necessary steps for transportation.
  We understand the distress and frustration caused by the loss of your valuable items. To proceed with an investigation and consider your request for reimbursement, we kindly ask that you file a formal claim. This will allow us to conduct a detailed review and take appropriate action in order to issue a refund. 
  Please contact our customer service team at ************** to initiate the claims process. We are committed to resolving this matter and appreciate your cooperation.
  Sincerely,
  MC Movers **************** Team
  

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job # SD 3936808.8/11 Initial deposit $1331 spoke to ******* 10/4 he added another $723 after determining I needed more space according to my inventory then on 10/7 my 2 bedroom house was loading into a moving truck but not after having to pay an additional $635 on top of the original quote of $1422 for more space. Not to mention they left behind kitchenware and a closet full of ***************** I havent been able to get this company to respond to a delivery date after the driver last contacted me on 10/10 stating he would deliver my belongings on 10/11 between 3-6 ******* did not show up nor call. I finally reached a person in customer service on 10/16 who reported the truck carrying my home was in an accident & there was a FATILITY & the driver was killed. That is horrible, if its the truth. Im suspicious only because I cant get any answers. I was told someone would call me by the end of the ******* havent heard or been able to talk with anyone since Monday 10/16. I would like some answers on the whereabouts of my belongings & how this can be resolved. I start a new job in a few ******** have nothing except the clothes in my suitcase. This move was more expensive than quoted & I dont have extra funds to replace my work ******************* not to mention the rest of my house. This has been the most stressful experience mainly because Im in the dark, with no explanations or responses from this company MC Movers or ****************** who contracted MC Movers.

  Business Response

  Date: 10/31/2023

  Dear ****************, 

  I hope this message finds you well. We want to extend our  condolences for the delay in delivering your items and express our sincerest apologies for any inconvenience this may have caused you. We understand how important it is for you to receive your items in a timely manner, and we take this situation very seriously. 

  Regrettably, we are facing a severe and unexpected situation that has significantly impacted our ability to deliver your items as scheduled. Unfortunately, one of the drivers was involved in a tragic accident, which resulted in their untimely passing. Our thoughts and prayers go out to their family during this difficult time. This unfortunate incident has not only affected our team but has also led to disruptions in our delivery operations.

  We understand that you might be frustrated by the delay, and we sincerely apologize for any lack of communication regarding this matter. In our efforts to prioritize safety and address the situation at hand, we may have fallen short in providing timely updates. Rest assured that we are actively working to resolve the issue.

  If you have any further questions or concerns, please do not hesitate to contact our customer support team at **************. We are here to assist you and keep you informed throughout this process, which is also the reason I have provided you with my direct cell phone, to ensure we are assisting and taking care of you. 

  Once again, we deeply regret any inconvenience this situation has caused and thank you for your understanding during this challenging time. We appreciate your patience and support as we work through these unexpected circumstances.

  Thank you , 

  MC Movers Admin 

  ********************;

  
   

  Customer Answer

  Date: 11/03/2023

   
  Complaint: 20745245
  
  I am rejecting this response because:

  Action speak louder than words, yes ***** you have given me your phone number however after reaching out to you 2xs this week asking for an update I havent heard a word. The accident was on 10/11 & today is 11/3 & I still have know idea if or when I will receive any of my belongings or if anything is salvageable. In the meantime I continue to sleep on an air mattress, a patio chair & I had to buy new clothes for my new job. This has been a horrible experience all around and I want to know how MC Movers is going to make this right. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/07/2023

  Dear ****************, 

  I promptly addressed all of your calls and conveyed that we needed to wait for the truck's owner to return to *****************. Unfortunately, he had to attend to the burial of his own father, who tragically passed away in that same accident. We explained that this is a complicated situation and we apologize for any inconvenience but a life was lost. The owner of the truck returned last night, and we are currently in the process of addressing the situation. Several factors, including insurance, are influencing our progress in this matter.

  I will continue to update you with any progress being made. 

   

  Thank you, and again we are very sorry!

   

  ********************;

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 9/19 Mc Movers order number LB3937061 Furniture was picked up in ***************** on 9/19 and was promised to be delivered to ***************************** in ********** **** on 9/21. As of today 9/27 the furniture as not shown ** in ****. Several phone calls have been made to MC movers in ***** from ******************* and no resolution and confirmation of delivery . As the owner of the furniture ***************************** in ** as tried calling company and no call back . We are anxiously waiting to hear where our furniture is and when being delivered . The company was paid in full as per their instructions . Can someone PLEASE help us find this furniture and delivery information

  Business Response

  Date: 10/02/2023

  Dear ********************, 

  We picked you up on the 19th of September; per your contract we do have up to 21 business days to deliver your items. When signing the contract, we also confirm with the customer the first available date for them to accept their items. On your contract you had put September 21st as your first available date for delivery. 

  As per the calls, we checked the call logs and unfortunately we do not see calls from you. You may have called a different number. We have our lines on from 9am-6pm during the week, 9am-4pm on weekends, and we call back every customer that leaves a voice mail. Our main line is **************. 

  We have your items scheduled for delivery this Wednesday, October 4th. You will be receiving a call shortly to confirm the time. 

  We apologize the delivery took longer than you had expected. 

  If there is anything else we can assist with please do not hesitate to reach us on our main line. 

   

  Thank you, 

• Initial Complaint

  Date:09/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023 I put a $**** deposit down with Direct ********************************* to move my things from ** to **. The overall quote was for $4606. I had no idea that they out sourced their movers which happen to be the MC movers. They came on the wrong day to my house and came late at that. Soon as the mover came in they asked for payment, and I was glad to make one until the mover gave me a different total that was on my quote. I told him I need to call my agent to follow up with that. In the middle of the move he asked again, and by the end of the move he asked for a totally different amount than the past two times. It was zero luck getting in touch with ********************************** The mover had me signed a bunch of papers with out explaining in detail and rushed off and said I could send payment later once I got clarity. I reached out to this company for a two weeks about compensation for the poor service because things were left that I wanted but had to dispose of because I could not take, no would call back. I did the free 45 days storage. Three weeks later the dispatcher text my phone demanding payment or else they would auction my things. The contract clearly said if you are disputing that no payment should be collected and as well as I had 30 days to collect my items before a auction. I was in the dispute process because my quote went from $4606 to $5608 and they could not break it down to me. Also the contract stated I would be notified where my items were located which they never did. When I asked they said they would not tell me anything until I paid them. After going back and fourth with them the dispatcher told me that I can pick my things up from Northcross GA where the storage unit is and I had 48 hrs after paying them $1785 I mentioned my **** that went towards move and she said it doesnt but contract said yes- long story short I paid **************** to have to book a flight from ** to ATL and a rent a uhaul move my stuff out of storage and drive 13 hrs back to **.

  Business Response

  Date: 09/19/2023

  I'm truly sorry to hear about the ordeal you've gone through with Direct ********************************* and MC movers during your move from ** to ** in May 2023. Your experience is undoubtedly frustrating. 
  MC Movers is a carrier company, Direct ********************************* is the broker you had booked your move with. You were given an estimate by the broker, but when we arrived at pick up there was additional volume, more than stated in the estimate. We had to charge you correctly and explain everything. Once everything was explained, you had a choice to sign the paperwork or tell us you did not want to move forward with the move, and you chose to sign and continue moving with us. 
  Payment was asked for and explained to you PRIOR to the driver loading your items. The phone calls are recorded and we can submit that as well. 
  What you were charged for was the actual volume of the items you had. You only had 100 cf additional. When dispatch had called you multiple times, it was hard to reach you until we texted you and got a response after two weeks. At the time of the call you had stated you were upset we did not dump your garbage, we did not empty out your apartment. The driver actually did take two dressers to the garbage for you, which is not part of his job or the contract. Dispatch even offered to give you an additional month of storage free of charge, and you refused. 
  We apologize that it was hard for you to get in touch with Direct ********************************* but we have been in constant communication with you. 
  At the end of it, you decided to come pick up your items on your own even after we were trying to provide discounts and free storage. 
  We apologize for the experience you had but everything was explained to you prior to us loading your items.

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20613313
  
  I am rejecting this response because:
  This business is a scam. As explained in previous complaints it was nothing was clearly explained. Yes I  mentioned trash not being taken out but there were items not loaded on the truck that was on my inventory that I had to throw out because the movers were such in a rush to get out of there, they left a whole closet. Refer to pictures. Im trying to understand how Im 100 CF over and you guys didnt move everything on my inventory. Update on the process of retrieving my items. Per contract my items were supposed to be stored in climate control, upon arrival my items are not store in climate controlled and also in a unit with other peoples things. There was ant infestation on my boxs they were crawling inside of my boxes. Another breach of this contract. Not to add I was given a 48 hrs to book a flight from *************** to *******, rent a U-Haul, and drive back to **. The night before I received a text ( Not even a call) at 7:30 pm on a Saturday from ***** about how there were time slots to retrieve my things and I needed to be there between 7am-8am mind you the Friday she told me to pick my things up she simply said the storage open at 8am. They made us wait until 4:30pm to retrieve our things that we paid out ****** to retrieve.
  you guys keep saying you have these recorded calls use them pls because I have a whole text thread of how unprofessional  this company is, everytime I call it goes to the voicemail and seconds later I get a text from ***** so all my evidence is in the text. You guys have not reached out to me other wise I would have had a voicemail and I will pull the call logs from ******** if need be.
  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 09/20/2023

  Dear ****************, 
  As you stated, you tried to reach out to ***************************************** not MC Movers. 
  Once *****; the dispatch reached out to you- you had her direct number and she said you can call her at any time, she always answers. When ***** explained that we tried to call you- you said,  per your text - yes u called while we were in the disputing process. We tried reaching out, but you chose not to answer these calls. 
  
   On your signed contract, you also have our companys main telephone number at which you could have contacted any day. You have also claimed there may have been a language barrier, but the driver speaks perfect English. With this being said, we are not sure what could have been the problem.  Rest assure, if this would have been mentioned, we would have provided assistance as needed.
  
  Unfortunately you refused to pay your pick up balance even though you signed the contract. Everything was explained at pick up, prior to us loading your items. We were not charging for an estimate- we charged for the actual CF that you had. The driver was not *******, and if you had an issue with the price we wouldn't have known that unless you had voiced your concern; which was not until after you signed the contract. 
  
  Regarding the items you wanted us to dispose of, we are explaining again that this is not part of the contract nor is it the drivers job; although he still helped you take two of the dressers to the trash. 
  Unfortunately you also decided to break the contract, once the contract is broken we must charge for storage payment. We did not charge you for the full amount as you decided to break the contract and to pick up your own items. 
  
  Thank you ,
  MC Movers Admin Team 
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told and explained that I would need to pay $700 down payment, then $700 at pick up time and then $700 at delivery. About 1 month after what should have been the delivery time, my stuff finally arrive and the drivers asks me for $1050 instead of $700 last payment. He threaten to leave with my stuff if they dont receive the payment asap. And the worst is that they always arrive late in the afternoon when the offices are closed and no one cares to answer this phone or even call you back. They will rip you off. Worst moving business I have ever had to deal in my life. Never chose them .

  Business Response

  Date: 08/29/2023

  Hello ************, 
  We are truly sorry to hear about the frustrating experience you have encountered during your recent move. We understand the importance of a smooth and transparent moving process, and we're sorry for any miscommunications that occurred.
  Regarding the charges, we want to clarify that the contract you signed at the time of pick-up includes provisions for optional services and associated charges. These charges can affect the final balance if specific services are deemed necessary for the successful completion of the delivery to your intended destination.

  In regards to the delivery, we want to address the situation surrounding the shuttle service. Upon reviewing the delivery address, it became apparent that a shuttle service was required due to the property layout. Our 18-******* truck would not have been able to safely access the area, necessitating the use of a shuttle. We reached out to you to explain this situation and provide updated information, and we proceeded with the shuttle service after receiving your agreement.

  In addition, you had 500 cf which should have been $1 per cube for the shuttle, totally at $500 for the shuttle service, yet we have given you a discount and only charged $350 for the shuttle service. 

  If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We value your input and appreciate your patience throughout this process.

  
  

• Initial Complaint

  Date:08/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company moved some of my belongings from my home in ****************** to my Ft. Mill home on May 31,2023. They added an additional cost to the amount agreed upon and would not move my belongings if I didn't give them additional monies in cash, which I paid.After negotiations with them through an attorney, they signed an agreement to repay me $297. They have now begun stonewalling *****************, Esq. and myself and have not forwarded me the funds.

  Customer Answer

  Date: 08/10/2023

  This matter is not in the courts. The gentleman handling it works for the moving company. It is not a court issue and I need the Better Business Bureau to intervene so that I dont get gypped out of my $297.

  Business Response

  Date: 08/15/2023

  Dear **************, 

  We are sorry for the experience you have had with this move, but at the time of pick up everything was explained to you. As a customer, you had a choice to move forward with the move and sign the contract or tell us to leave your property. 

  We have attached your signed contract as well, you were charged for a bulky item, which was a golf cart pretty big in size and heavy as well. We have no knowledge of any attorney agreement being signed, we never signed anything. In addition, we have tried reaching out to ***************** multiple times with no success. 

  Please give us a call at ************** so we can solve this matter.

  Thank you,

  MC Movers Admin Team 

  Business Response

  Date: 08/24/2023

  Hello, 

  We have contacted the customer, went over everything, apologized and explained that we were not aware of any issues. We have a good conversation, and we sent her a Zelle payment of $300 to resolve the issue. 

  Please let us know how to take this complaint off as we had no prior knowledge of customer needing assistance. 

  Thank you. 

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************