Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a quote from ***** ******** for $4,999 for a FULL PACK move to include a golf cart. I was very clear this was a full, 3 bed 2 bath home with garage items. I was told we would have 4 people to help with this move. Another Lie as only 2 people arrived. Upon arrival, the mover made a phone call and suddenly my bill went to over $8,200. That is over a 60% increase. On top of that, they could no longer move the golf cart. Of which I was forced to see for a $2,000 loss. I spoke to ******* ***** with Central Dispatch and he continued to berate me saying my expectations were unreasonable. I told him that my expectations were what I was promised from CORE ******** to which ******* ***** again continued to argue with me. We were at a disadvantage as the home was already sold, were were moving over 600 miles away and I feel A PLUS (I should say F-) MOVING AND STORAGE took complete advantage of us. In addition, the mover sat for 2 hours before lifting a finger. I was very clear we had to be out by the end of the day. The mover, ***** (never got his last name) spent 60% of his time on the phone with a phone company and his girlfriend/wife. As a result, they did not get the truck loaded in one day. ***** stated they next morning, they would be done by 11:00 as he found 2 additional people to help. ***** plus 1 arrived at 8:00. Again, they did not lift a finger until 10:00. This put up out of the home, which was not even mine at this point, closer to 12:30pm. This company lied to me about the quote for the move then treated me as if this was my fault when I was simply going by what I was promised from ***** ********. As a result, I was out an additional aprx $3,300 PLUS the lost money due to being forced to sell one of our items, that was previously promised to be on the truck, forced to sell at $2,000 less than what was needed. The lack of integrity of A PLUS MOVING and STORAGE is absolutely astounding and I feel the amount requested in justified. Thank you.

  

  Business Response

  Date: 09/04/2025

  Thank you for bringing this matter to our attention. At A Plus Moving and Storage, we strive to provide transparent and professional moving services, and we regret that the shipper was dissatisfied with their experience. We have thoroughly reviewed the details of the move that took place on August 27, 2025, with delivery completed on September 2, 2025, and would like to address the concerns raised in the complaint while providing clarity on the facts from our perspective.
  Regarding the Estimate and Final Cost:
  The original estimate of $4,999 was provided by our employee, ***** ********, based on the customers provided inventory of 121 items for a full pack move, which included a golf cart. As outlined in our agreement, the final price is subject to adjustment based on the agreed-upon rate per pound and/or cubic feet if additional items or services are included. Prior to starting work, our crew conducted a thorough visual survey, taking approximately two hours to document and photograph all items to ensure accuracy. This survey revealed that the actual inventory included 156 items, significantly more than the ******************* the initial estimate. The customer was presented with a revised agreement reflecting the adjusted scope of work and associated costs before any work began, which they fully agreed to. The final cost of $8,200 was based on the increased inventory and services provided, as per the revised agreement signed at pickup.
  Regarding the Golf Cart:
  During the visual survey, it was determined that the golf cart could not be accommodated due to the increased inventory and logistical constraints. This was communicated to the customer at the time of pickup, and the revised agreement, which the customer signed, did not include the golf cart. We regret any inconvenience this caused and understand the customers frustration with having to sell the item. However, the decision was made transparently during the survey process, and no work proceeded until the customer approved the updated terms.
  Regarding the Number of Movers:
  The customers claim that only two movers arrived instead of the promised four is inaccurate. Our records confirm that the crew assigned to the move consisted of the agreed-upon number of movers. However, we take seriously any perception of unprofessional behavior, such as time spent on personal calls. We are investigating the conduct of the crew, including the mover identified as ****** to ensure adherence to our standards. We apologize if the customer felt the crews efficiency did not meet expectations.
  Regarding the Move Timeline and Communication:
  The customer was initially provided an arrival window of August 26 or August 27, 2025. During a confirmation call, the customer advised that August 26 was not feasible, and we accommodated their request to adjust the arrival to August 27, waiving the $500 fee typically charged for a single-day delivery window. On August 27, at approximately 6:00 PM, the customer expressed concern that the move might not be completed in one day due to their need to vacate the home by midnight, as it was no longer owned. We were not informed of this time restriction prior to the move. Had we been aware, we would have recommended an earlier arrival window of August 25 or 26 to better accommodate this need. Despite this, our crew worked diligently to complete the loading process on the morning of August 28 to finalize the job. The move was fully completed, and delivery was made on September 2, 2025, as agreed.
  Regarding Customer Interactions:
  We regret that the customer felt berated during their conversation with our representative, ******* *****. Our team strives to communicate respectfully, and we are reviewing this interaction to ensure it aligns with our commitment to customer service. The customers expectations were based on the initial estimate, which was adjusted due to the increased inventory, as explained above. All adjustments were agreed upon in writing before work began, ensuring transparency.
  Conclusion:
  A Plus Moving and Storage fulfilled all services as outlined in the revised agreement signed by the customer on August 27, 2025. The move was completed as promised, and no refund is due, as all work was performed in accordance with the agreed-upon terms. We understand the customers frustration and are sorry for any inconvenience caused by the need to sell the golf cart or the perception of unprofessional conduct.
  We value the shipper's feedback and are committed to improving our processes. Please feel free to contact me directly if further information is needed or if the customer wishes to discuss this matter further.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23832808
  
  I am rejecting this response because:

  This is simple not true. ***** was aware the 27th was the only day available. ONLY day. He said no problem and to tell whoever calls me that the 27th was the only day. At no time during the reservation phase eas I informed about a $500 fee. So to say you waived a fee o had no knowledge of, well that seems to fit the narrative of this company. The golf cart was, in part, the reason I chose this company. I was forced to sell it. As far as tbe items go, I was very clear with ***** this was a full, 3 bed 2 bath home with garage items and porch items. He said no problem as tbe fee is based on cubic feet and not per item. ***** falsified his information to tell me a lower rate as I would have no choice but to pay. ***** also assured me, with a people working, this would be a 1 day load. It was not.  NOTHING promised by *****, other than the items were delivered, was accurate. This is wrong in every aspect of the transaction. There is no justification  based on the information I provided to ***** that the price should increase by over 60%. AND the cart not delivered AND we did a majority of the packing. Zero reason. And the for ****** to belittle me as if I did something wrong? NO **** I only ever wanted what was promised and agreed to. And that did not happen. And 1 more careless fact about your packers, they did not label any boxes. What's where? What's fragile?. Unprofessional and no excuse for this company's actions. 

  
  Sincerely,
  
  ***** Blue

  

  Business Response

  Date: 09/08/2025

  Thank you for your additional feedback on this matter, Mr. ***** We appreciate the opportunity to clarify the details of your move and address your concerns based on our records. We regret that your experience did not meet your expectations and are committed to resolving this through factual information. For reference, we are attaching the Binding Moving Estimate (Reference No: AA6489585), which you signed on August 11, 2025, outlining the agreed-upon terms, including the item list, cubic footage, and pickup window.
  Regarding the pickup date: The estimate confirms a flexible pickup window of August 26, 2025, or August 27, 2025. Our records show that during the confirmation call on August 21, 2025, you informed us that August 26 would not work, and we accommodated the move on August 27 accordingly. There was no mention in our communications or the estimate that the move had to be completed in one day; this requirement was first raised at 6:30 p.m. on August 27, after the move was underway.

  On the inventory and pricing: The estimate was based on the specific list of 16 items (121 pieces) you provided, totaling **************************** the estimate, pricing is based on cubic footage, and any additional items would result in an adjustment at the agreed-upon rate. Approximately 30 additional items were added on-site, which increased the volume and cost. We provided the updated cost for your approval before loading began, in line with the estimate's terms. We regret that you had to sell the golf cart, but our services are governed by the disclosed inventory and federal regulations for transportable items.

  We stand by the terms of the signed estimate and believe the services were provided accordingly. However, we value your input and would like to discuss any outstanding issues, such as potential claims for damages or further clarification. We will continue to cooperate with the BBB in this process.
  Thank you for your time.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23832808
  
  I am rejecting this response because:

  Yes, the window for pickup was the 26th and 27th, however, AS I HAVE SAID, ***** said that is just "What they do" and when they call to tell them the 27th. Regarding the quote, ***** also said that when the truck is loaded, they will have the cubic feet for pricing as the truck was labeled. The items listed were larger items to get an idea.  THIS WHOLE ORDEAL IS DUE TO THE LIES FROM ***** THEN THE REPREHENSIBLE ACTIONS ON THE BEHALF OF ******. To treat me and talk to me the way he did, if either of these dishonest, unethical people worked for me, they would be fired on the spot. All I ever wanted is what WAS PROMISED at time of booking. It's really that simple. And as far as packers and movers, these 2 guys would also be terminated. We are still finding broken items. Things just thrown in a box and not wrapped. I even had to go buy more packing wrap as they did have the required items. Our dresser for the master bedroom is now broken. The draw will not stay closed due to the lack of care from these idiots. Shame on F+ moving to have the audacity to blame me for wanting WHAT I WAS PROMISED AT BOOKING. The work performed as the worst I have ever seen. We have moved 5 times since 2012 and have NEVER, and I mean NEVER, had an experience so unprofessional. For me to ask for some type of refund, I think 50% is MORE than fair considering the lies and broken promises from F+ Moving. 

  Having said 50%, I am willing to be completely done with this horrible, unethical, "bait and switch" Company and settle for $2,000. That is more than fair considering I lost $2,000 due to the Golf cart issue, damaged and broken items. The dresser alone is going to cost $1,000 to replace due to the lack of care and attention by the so called "Movers". I said it before, SHAME ON THIS COMPANY. 

  
  Sincerely,
  
  ***** Blue

  

  Business Response

  Date: 09/09/2025

  Hello,

  We can only stick to factual information. Please provide anything that supports these allegations. We have supplied sufficient supporting documentation on our side. We appreciate the BBB being here to mediate. These are baseless allegations of  a frustrated shippers opinion. 
  

  We understand the shippers wishes but to justify any refund we would need something factual to base it off of. The golf cart was agreed not to be shipped and you agreed to move forward without it included. The cost of the move was recalculated with the item removed. Additionally you had assured us at the time of pickup it was fine that you could bring it to a neighbors.

  Now after the service has been completed as promised to change something would go against the contractual agreement. If you have a damages we have that also included in the contract. Please go through the pre agreed claims process.

  Thank you,

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23832808
  
  I am rejecting this response because:

  My comments and frustration are very warranted. I deal was struck with *****. EXACTLY as I laid out. That deal was NOT fulfilled. And tell me, when the golf cart was part of the original quote, then the truck shows up and the truck is unable to load said golf cart, how on God's Green Earth could I agree for your incompetent movers move the cart? So that comment about declining the golf cart is, as most of your comments, absolutely stupid. And it goes to show the character of everyone associated with this transaction. I will be disputing the deposit I paid on my credit card as well as the check I wrote. I will be disputing as services were NOT provided as agreed upon. Everyone associated with this transaction should be ashamed of themselves. Simply look at your most recent reviews to also add weight to my claims.

  
  Sincerely,
  
  ***** Blue

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You contracted a moving service to facilitate a relocation from ******* to *****, initially receiving a quote of $2,500 for the entire move. To ensure accuracy, you proactively sent pictures of all the items to the moving consultant, seeking confirmation that the quote accurately reflected the volume and nature of your belongings.The scheduled pickup date was set for May 30th, 2025. On that day, the movers arrived at 5:00 PM to commence the moving process. However, upon inspecting the items in person, the moving team immediately informed you that the original $2,500 quote was no longer valid. They proceeded to conduct a detailed inventory of your possessions and subsequently presented a dramatically increased price of $5,889more than double, nearly triple the original estimate. This sudden and substantial price escalation was unexpected and created significant confusion and concern.The situation deteriorated further when the movers communicated the delivery timeline. Initially, they promised that the move would depart promptly and that the first available delivery date would be June 1st, 2025. When the shipment failed to depart as promised, you reached out to the company for an update. You were then informed that the delivery would actually take 14 business days, a much longer wait than initially indicated.Following this, attempts to contact the moving company became increasingly frustrating, as your calls went unanswered. When you finally managed to reach the owner, you were met with unprofessional behavior; instead of addressing your concerns, the owner verbally insulted you for simply following up on the status of your move.

  

  Business Response

  Date: 06/13/2025

  I am writing to provide an update regarding the recent delivery and my communications with the customer. Attached, you will find the complete and signed estimate, which outlines the items, costs, delivery windows, and terms. I have also included the signed revised estimate that was provided at the time of pickup, prior to loading. Additional items not listed will account for the agreed-upon costs.Following the move, I engaged in a conversation with the customer to inform him that I would conduct an audit of the space for accuracy. Subsequently, the customer's wife reached out the next day, and I communicated the discount of $268.26 that I applied, as the space returned slightly less after the audit. Additionally, I reviewed the delivery process with both the customer and his wife during our discussions.On June 10, 2025, the customer contacted me again to discuss the delivery process. During this conversation, he expressed concern regarding a potential screening of his calls, a claim I respectfully dispute. I conducted a follow-up call report and found no missed calls on our end, suggesting that all inquiries were handled promptly. I appreciate and understand that he may view my actions as unprofessional, and I sincerely apologize if he felt that ****** clarify, the question posed asking, Are you ready for delivery? elicited a response of yes, ready from the customer. However, it is important to note that the customer did not opt for an exclusive truck or straight delivery, which I believe may have contributed to some confusion.Please inform the customer that he will receive an email notification once the load has departed and that the driver will contact him to provide an estimated time of arrival as they approach the delivery location.
  

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23456353
  
  I am rejecting this response because:
  
  
  Complaint: 23456353
  
  I am rejecting this response because:
  ******* is extremely unprofessional and rude. I made multiple calls to follow up on the status of the move. When I asked about the call being screen he flat out told me thats ******** and Im full of s*** . I did not receive any follow up calls from him about my calls going on answer. Additionally not one person has replied to my emails for follow up. When I finally got him on the phone and asked him if he can provide me with an estimated date for departure, he stated that it would be this week. I inquired if they operate on business week , he told me he works 7 days and couldnt give me and estimate date for the truck to leave for delivery. This business mistreats customers and does little to conduct themselves in a professional manner. The only reason that he picked up my call was because I called from a different number. At no point did he try to reassure that the items will be deliver and he will work to find a resolution. ***** and his team operate with low integrity and use foul and disrespectful language when the customer challenges their lies and scams. The BBB should conduct a full investigation of this business and how they intimidate customers into over paying due to poor communication and price changing tactics. 10 business days will be the 19th of June I expect full delivery by that date. At this point I fear that my items will purposely be damaged by phill and his company for holding him accountable for mistreatment and unprofessional behavior 
  Sincerely,
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 06/16/2025

  I would like to address the recent claims made against our team. I have not received any correspondence since my last conversation with ********, during which he mentioned that I was screening his calls. I have had several discussions with ****** ****, ********** wife, who has been very pleasant, and I believe we have maintained good communication.

   II want to clarify that I believe we have acted appropriately in this situation, and the complaint appears to be unwarranted. The estimated time of arrival and the process were clearly stated in the initial estimate, and we have adhered to this throughout our dealings. Additionally I have worked to address every concern thus far. ******** hasn't mentioned my follow up or discount provided. 

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The movers picked up my items and initially stated they would be stored in *****. Originally I made a deal with ***** ***** who dealt with me but then his phone # was disconnected. ****** gave the wrong instructions initially for move-in date of 4/1. I clarified that I would be available for delivery at any time after April 5th.On April 5th, I was told delivery would occur within 10 business days and was reassured that all of my items were already in storage in *****. I was then informed that the delivery would take place on April 8th. However, after waiting, I was told the truck had broken down.Since then, both Wellington and I have made multiple attempts to contact the company, but our calls were not returned. Eventually, ****** contacted Wellington and informed him there had been a mix-upsome of my items were still in transit from ********** while others were in *****. They said they would do their best to have everything delivered by Friday, April 18th.On April 18th, after making several more calls, I finally received a callback from ****** only to be told that there is no guaranteed delivery date. He explained that delivery times are only estimates and they will try their best to be there before 21 days, they could not provide any timeframe for when all my items would be delivered.I expressed that I am currently sleeping in an empty apartment. Their only response was that they will see what can be done and there is no guarantee for delivery and still couldnt provide any clear information on where my belongs are and/or when my belongings will arrive. Please help get my items delivered!

  

  Business Response

  Date: 04/30/2025

  I extremely sorry for all the confusion and delays. The job has been delivered.

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  However, its important to note for consumers that this company only fully cooperated in terms of communication and accountability AFTER a BBB complaint was filed. Its disheartening confusion and unprofessionalism couldve been avoided with simple clear communication. I choose to resolve the complaint but strongly advise consumers to go over all their moving options before choosing this company. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a moving company to get us from ** to ** as my wife and I had serious medical issues and needed to be close to family. I did my due diligence and looked at reviews, got multiple estimates, etc. and landed on A Plus ********************************************* because they gave me a decent binding estimate to move our small condo contents north. I was on the phone with ***** who gave me the price and I was explicit with him that I needed the binding estimate to be accurate because I have no income other than Social Security Disability. The phone call was long and he asked me to send pictures of each item I was going to have them move so the binding estimate would be what I pay and have no surprises when they get here on move date. I did even one better and sent over pictures of EVERY item AND the items dimensions so he may give me an accurate price. In a few days I received the estimate coming in at $3800 and I declined the bid as it was just more than I could afford. I then decided to leave quite a bit of our belongings behind (a full bedroom suite, dining table set, and outdoor furniture) hoping I could get the price to under $3k which I made clear was all we could afford. ***** called me back in a few hours with a new binding estimate of $2950 was the best he could do because my 8 piece sectional was the biggest cost due to space. The Binding Estimate of $2950 was at top of my limit be he got me under the $3k and I accepted. I paid a $787 deposit at that time on 12/11/24. When the movers came on move date the man handed me 12 pages of fine print to sign that I couldn't even read but I had to sign them before they begin anything (hmm fishy). I explained I can't see the print he said just state paperwork and such. He came to me ten minutes later and told me the cost is going to be $4450 WHAT!! I said no and he said the fine print I signed will lose my deposit then. ***************** I had to pay another $2429 on pickup day 12/27 and then another $1200 on delivery. SHADY!

  

  Business Response

  Date: 01/15/2025

  
  

  Hello,

  
  

  I had no communication from customer that there was ever any issues. I spoke with ****** today for about 30 minutes. I was able to resolve all issues. Customer agreed to remove complaint. They should be emailing today requesting to remove complaint.

  
  

  Thank you

  Customer Answer

  Date: 01/15/2025

  Good Day

  I have spoken to ****** (GM) of A Plus Moving and Storage today and apparently there was a miscommunication among their different departments and the moving staff in my case.  ****** expressed his sincere apology and offered an acceptable resolution for me.  Due to his quick response, sincere concern for the issues I encountered, and resolution  that we agreed upon:  I would like to ask for withdraw of my complaint in it's entirety because it was a misunderstanding and communication issue more than bad business practice of intention.

  Thank you

  ***** ******

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  

  Good Day

  I have spoken to ****** (GM) of A Plus Moving and Storage today and apparently there was a miscommunication among their different departments and the moving staff in my case.  ****** expressed his sincere apology and offered an acceptable resolution for me.  Due to his quick response, sincere concern for the issues I encountered, and resolution  that we agreed upon:  I would like to ask for withdraw of my complaint in it's entirety because it was a misunderstanding and communication issue more than bad business practice of intention.

  Thank you

  ***** ******

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were a little skeptical of this company from the online reviews but decided to give them a chance. We had ********************* (the representative) facetime video with us and go over each and every item, measured them, and how to wrap/pack them. We were comfortable that our estimate would be accurate but when the actual moving truck arrived the estimate changed from $7158 to $8237. plus an additional $582.00 for wrapping glass items. We were told to wrap them and I quote...North, South, East, and West with bubble wrap and we did so. We followed their instructions to the letter yet ended up paying $1661.00 additional. This is the first time we have ever moved using a moving company so we were relying on their expertise to guide us and our furnishings there safely. We are asking at a minimum that they reimburse us for the $1661. add'l glass wrapping mover required that created extra CF. We understand the additional CF in the estimate is for the additional packing space it took up and are happy that our items will arrive safely but would have chosen another mover at a much lesser cost had we known. This is no fault of the moving crew that came to our home. They were polite and extremely professional. This is totally caused by the workers, BrXXX, RicXXXX and ***** who kept saying they would cover it but then would not pick up our calls or answer our emails.

  

  Business Response

  Date: 09/07/2023

  Hello,

  We are the company that serviced the move. You booked your move through a moving brokerage so we have nothing to do with your estimate. Everyone that is mentioned in this complaint does not work for this company. I am very sorry your experience has been anything less then perfect but I do feel we have done nothing to deserve this complaint. You agreed to pay for the packing services Although you have every right to complain about it I don't feel its correct for you to now go back and request to be refunded for this service. I am not sure how the BBB can mediate this as we told you what the cost would be, you agreed and moved forward.

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damaged and broken items Missing items Animal f**** in moving boxes and in belongings

  

  Business Response

  Date: 08/21/2023

  We are very sorry that the shipper experience damage during their relocation. In reviewing the file, it appears the the information to file a claim department has been provided. The claims department has been notified and they will be reviewing the claim.
  
  Thank you,

  Customer Answer

  Date: 08/21/2023

  What about the animal f**** found? They cant blame the movers for this. My belongings were in their warehouse for almost 1 month. 

• Initial Complaint

  Date:08/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved from OH to ** on 7/18/23. Estimate with actual visual was substantially lower than our cost. Initial estimate was $10,000. Actual paid was $16,000. ******** was promised "ASAP" but took 10 days. Some items left behind even after instructions. Many major scratches and some furniture broken beyond repair. Unloading crew had no regard for our items, were rude and didn't want to accommodate our requests for where to place large furniture items. Many items were taken apart for ease of moving and not reassembled as promised. We are senior citizens and would have given tip if they were willing to be more helpful. Did not receive updated itemized invoice even after request.

  

  Business Response

  Date: 08/08/2023

  This complaint is not for a different company. Please close complaint 

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving is stressful in itself. Moving as a single parent with 5 kids(and pets) and some with special needs is harder. *** moved long distance 6x and this was the worst by far!! What was supposed to make things easier was a HORRIFIC experience not only making this 100x more stressful on us all, but also caused an autoimmune flare. I would never recommend safe ship or A+ moving and storage to ANYONE. I now know others who have used you as well with similar experiences . The amount of harassment , manipulation, dishonesty and unprofessionalism was astounding. Even with the driver of drop off moving truck accusing me of being on drugs or damaging my own belongings. I have videos and audios of most things and telephone calls that were recorded. Loading movers came LATE and that created issues with payment causing me to have to run around w kids. They didnt go over the paperwork and most was blank when signing. They filled in later. I didnt even notice bc i was brain fried by that time. They hurried and left. They even damaged my walls. ************************* lacks customer service skills and cares more about money than the customer. ************************* definitely is similar. Like attracts like and they are all shady. Now my kids do not have bed frames, chairs, a bike, and more. The drop off truck was packed horribly. The drop off movers were nowhere to be found and tried every excuse to charge more money. Even saying their truck wouldn't fit. Pics show otherwise. I tried to settle and was again treated poorly, and ************************* tried to manipulate me once again. Then accuse me of extortion when I told him if they didn't do what i right i would make a formal complaint here and warn everyone I can to not use them. They seem to target the elderly, disabled, and single parents. Stay far away and be aware of their other names they go by.

  

  Business Response

  Date: 05/24/2023

  We are very sorry that the clamant experienced damage during their relocation. After reviewing the claim, it appears the agreement for claims needs to be processed via Movingclaims.net. The Liability of the carrier is always subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the limitations and provisions of 49 CFR Section 375.701(a)  We have attached the evaluation addendum and the claims process paperwork. Although we realize this is frustrating and inconvenient we will need follow this option after the ******** rejection of 10x liability in-house settlement.
  
  
  Thank you

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20101397
  
  I am rejecting this response because: A plus moving and storage takes advantage of people by showing up late and making payment difficult and adding cost to inventory. The loading movers ( specifically ****** literally rushed me through while standing right beside me and said sign here and write this. He didnt go over the paper work and didnt give me the option for full coverage. The business politicians are saying this bc i didnt agree to the 500 since ************************* was again talking down to me and as if things were my fault. My kids dont have bedframes bc of these people. We have many other damages as well. Our belongings were damaged bc their company carelessly threw peooles belongings on the truck and the driver and his helper had a hard time getting things off. Then accused me of being on drugs and damaging my own things. As i said before i would settle for $600 lowest. They need to admit to how they talk to and treat their customers . They shouldnt blame and harass them when they know the people they hire are in the wrong bc there is proof. This seems to be habitual with them based on other reviews and people i have spoken with. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 05/25/2023

  We are sorry but again you must follow the agreed terms. You may follow the agreed claims process.

  Thanks.