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Business Profile

Moving and Storage Companies

Nina International Transport Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** international was supposed to deliver a shipment of packages arriving from ******. They were supposed to receive the shipment and truck it to **************. The delivery was scheduled for March 31 between 9 and 10 AM. They arrived at Noon and rush the delivery. They didn't let me look at the paperwork of what they were delivering. They didn't reconcile the shipment with the list of packages that were supposed to arrive. I knew I was missing at least a box (my later mother's letter and some precious silverware from her) and they hurried to leave. I asked for a copy of the paperwork I signed (signaling that I was missing some items) and they never sent them to me. They also delivered a package that WAS NOT MINE and when I pointed this to them, no ONE contacted me to retrieve it (It is still unopened in my apartment), someone in ******* (*******) is still waiting for his package. I suspect that the lack of accountability for packages they lose or steal because all is covered in principle by the insurance of the clients. I wrote to them many times begging them to investigate and got the silent treatment. They just refuse to acknowledge ANY responsibility and claimed that they received only the packages they delivered. I don't believe them because if this was the case, they would have alerted me of that fact immediately. I don't want money. I want them to investigate and send me the missing items!!!

Nina International Transport Inc. is NOT a BBB Accredited Business.

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