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Business Profile

Moving and Storage Companies

Moving Around The Clock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 23 of 2022 I used this company and manager ****** sent two guys to my home who were extremely tired after finishing two prior jobs. My contract indicated I was charged for three guys and they were scheduled between 3pm and 6pm but only two responded and arrived at 8:05 pm. They even complained about having to this job because they were tired. They did their best but ended up almost seriously hurting themselves trying to carry furniture upstairs while exhausted. They ended up damaging my furniture. I tried multiple times to speak with ****** reference why he sent exhausted guys to my home but he never returned my call. I was upset because you pay by the hour and he purposely sent two guys who should have gone home after completing the previous jobs but ****** disregarded it because of money. I filed a claim with the company which has been ignored because it would hinder their profits and this is acceptable behavior. My concern is how can a company legally charge you for three movers when they know and indicate there will only be two. If it's two then a customer should pay for two not three. Also why do you send people who have worked 12 hours of lifting to a job where the customer is charged more if they work at a slower pace. This really needs to be investigated because it isn't fair for citizens. This business absolutely operates with questionable business tactics. I am 55 years old and this was the worse business I ever dealt with. I hope you can at least contact and question the managers about their business practices and repairing my furniture.Sent from my iPhone

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