Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date when the events began: 04/22/2025 My name is ******* ****, and I am the owner of a 2013 ****** Juke (VIN #*****************) that was taken to Tech & Tires solely for a valve cover replacement. I delivered the car in perfect working order, with only a minor oil leak, which was the agreed-upon reason for the repair. The shop owner was fully aware of the vehicles condition, as he had replaced the oil pan gasket just two months prior.I was charged $321.00, but the "repaired" vehicle I received back had the following issues:A loose turbo hose A torn hose A loose s**** Visible smoke coming from the car The subsequent events unfolded as follows:Two blocks from the shop, the turbo hose (or possibly both hoses) blew off.I returned to the shop, where the mechanic admitted the mistake, tightened the turbo hose and loose screw, but the car continued emitting smoke. He claimed it was due to spilled oil that would "burn off."The smoke never stopped, forcing me to bring the car back four more times.After the fourth visit, the car broke down completely on the Turnpike, failing to restarta life-threatening situation.Back at the shop, I was told the starter motor, a cable, and the fuse box had burned ****** retrieve my car, I was forced to pay an additional $650.00, which I consider outrageous and exploitative. I demand a refund for this charge, as I should not be responsible for such a costly repair resulting from their negligence.Two weeks later, the car stalled in the middle of the street with no oil left, requiring a tow home.A separate mechanic assessed the vehicle and concluded it either needed a new engine ($3,000 USD) or new head gaskets and other gaskets ($2,500+). He also found multiple loose or missing screws.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience here compels me to warn others. I brought my 2017 Range Rover for a 4-wheel alignment and oil change, confirming twice by phone they could handle it. I provided the oil and filter, requested they call me if there were any suspension issues, and was assured they would. Six hours later, they told me the alignment was "perfect," charged $120 for alignment and ***** for oil change, and I left.Within two blocks, it was clear the alignment was off, and my traction control lights came on. I returned, and a staff member with "40 years of experience" dismissed my concerns, claiming alignment doesn't make a car drive straight and only adjusts the toe. This is false. Alignment includes camber, caster, and toe adjustments if adjustable. He also claimed my vehicle's camber/caster couldn't be adjusted, another blatant lie. I called him out, and he admitted they dont adjust Range Rovers, claiming only a dealer canyet another lie.I immediately contacted another alignment shop, which confirmed they could align my vehicle properly. Despite this, they scanned my car for codes, attempting to blame unrelated communication and steering angle sensor codes. These appear because the alignment is off, something any experienced mechanic should ******* the end, they refunded half the alignment cost ($60), labeling it an alignment check as if I didnt already know the alignment was off. Ill dispute the charge but if i cant i want a refund and this business deserves a horrible rating to ensure others avoid this place. This shop relies on lies, false information, and deflection rather than taking any accountability. Theyre only suited for extremely basic tasks, and even then, their messy workoil left dripping from the filter and all over the cap and side of my engineproves their extreme lack of professionalism.If there was any sort of accountability or admission to fault i would not be doing this but the amount of people they must have done this to is disgusting.