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Business Profile

Merchandising Services

Televisaunivision Interactive Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandising Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** Univision has a streaming program called Univision Now, I subscribed to the application on 1-1-2025 and that same day I canceled the subscription because it was not worth the amount they charged me $12.83 for it, so I decided to cancel that same date and ask for a refund, which was never given to me and they charged me again on 02-27-2025 $11.99, I have tried to contact customer service where they only have given an excuse for the cancellation and refund. For me I think that this application is a scam and how they turn it around for not give the consumer their money back. The Univision Now application is a total scam, therefore I ask for my full refund as soon as possible.

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged me $6.99 on November 4, 2024. I called my bank to find out what it was and they said a ********** network. I told them I didnt purchase this and they said I could either close my debit card or contact the company to get it refunded. I waited until December to see if it was just a one time thing but they charged me again on December 3 another $6.99. I emailed the company. I have numerous emails back and forth with them and even provided them screenshots of the payments that came out of my account. I explained Ive never signed up for this. They only speak Spanish so it was a challenge to translate the emails. They keep telling me they had no account for me. I kept saying well then how are you charging me this each month? They finally said to contact my bank and tell them its an unrecognized charge. So I did and again my bank said I could either close my account or put a stop payment on the charges. I just got charged again today but this time its $8.99. I am beyond frustrated because I should not have this much trouble with a company. I never signed up for this as I have never even heard of it and dont speak Spanish. I dont want to have to close my debit card as I use it for virtually everything including my monthly bills but I want this charge to stop and I want refunded for the 3 months they charged me for. At this point I just want the charge to stop each month even if they wont refund me. Its extremely frustrating and not good customer service. I realize there is a language barrier but they seemed to understand what I was saying.

    Customer Answer

    Date: 02/03/2025

    This company is charging me again for the 4th month. Is something going to be done about it this? I cannot believe this company is saying they have no record of me having an account yet they continue to charge me and wont stop. Im beyond frustrated.

    Customer Answer

    Date: 02/06/2025

    I havent emailed them since I got in contact with the better business bureau. I dont understand what you mean by you left the business a message. I thought the better business bureau was supposed to assist in situations such as this. Ive emailed the business probably a dozen times with no success which is why I turned to the BBB. So is this where it ends? My bank says to close my debit card but thats not so easy when I use it to pay my other bills. Im very disappointed with this so far. I thought I would get some resolution.

Televisaunivision Interactive Inc is NOT a BBB Accredited Business.

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