Complaints

This profile includes complaints for WinkBeds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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WinkBeds has 3 locations, listed below.

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  WinkBeds

  382 NE 191st St # 53890 Miami, FL 33179-3899

• 

  Winkbeds

  166 Bowery New York, NY 10012-4658

• 

  Winkbeds

  1100 s 12th st Watertown, WI 53094-7507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this mattress under the impression that it will relieve back and hip pain but it has worsen it. I brought this to a wink representative and was told that i should give it a bit more time. After some time It was too late and was now force to keep the mattress. I taught maybe give the mattress some time but it has been maybe about 3 years or more and its getting to the point that my wife and I life is terrible. Every morning we wake up with the worse body aches, its terrible and stressful. I have brought this issue to wink bed many times but they keep on asking to do measurements and stuff but I dont believe the bed has problems with sinking its just either defective or maybe its sinking or whatever they call it. We are not getting younger and im afraid this will affect us for the worse in the future.

  Business Response

  Date: 03/02/2023

  WinkBeds offers a ***************************************************************** exchange their new mattress. As this customer purchased there mattress 3 years ago, they are no longer eligible for a free return or exchange. They are however welcome to purchase a new mattress at 50% off under our "any reason" replacement guarantee. 

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19391117
  
  I am rejecting this response because:I have asked to have someone come and check the bed themselves.  I dont want to make any mistakes plus the bed sinks in when someone is laying on it, one cannot see it sink when no i e is laying on it.  I dont understand why you cant send anyone to do the measurements. 

  
  Sincerely,
  
  *************************************

  Business Response

  Date: 03/21/2023

  Unfortunately, the customer's hip pain is not something covered by warranty. Also, as customer indicated, there is no visible evidence that the mattress is in any way defective. We do not send representatives to a customer's home for any type of inspection. 

  Customer Answer

  Date: 03/22/2023

   
  Complaint: 19391117
  
  I am rejecting this response because:
  I dont think its dented down. It the whole bed in general. If they dont understand this they I guess i give up for now. 
  Sincerely,
  
  *************************************

  Business Response

  Date: 03/30/2023

  For warranty coverage to apply there must be a visible defect to the mattress. 

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress from winkbeds in October of 2021. Shortly after purchasing, I've noticed that it is sagging considerably in the middle. I reached out to the company because they have a lifetime guarantee for their mattresses. They were horrible at responding (sometimes taking up to 10 days to hear from) and refused to help resolve the issue. I rotated the bed, check the platform I had it on, you name it. They said my only option was to purchase ANOTHER bed from them at a 50% discount. I would never give this company more of my money. Since they have a lifetime guarantee, I feel that they should refund me my money or give me a new mattress at no charge.

  Business Response

  Date: 03/02/2023

  WinkBeds offers a lifetime limited warranty on our mattresses. After evaluation, this customers mattress does not meet the threshold for a replacement product. However, customer is welcome use our "any reason" replacement guarantee to get a new mattress that *** better suit their needs at 50% off.