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Business Profile

Marketing Consultant

Close Point LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for Close Point LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Close Point LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 12, 2023, I received an email from Close Point, offering to connect us with 12 businesses in need of staffing. Intrigued, I expressed interest and secured an appointment with E.P., the owner of Close Point.During our conversation, Mr. ** explained that Close Point would arrange appointments between my company and potential clients, with the condition that they receive 10% of the resulting closed business as compensation. To initiate the process, I made an upfront payment of USD $3800, referenced by invoice number #7A2CE81A-0002.The agreement guaranteed 10 appointments in the first month, with a commitment of 20 appointments in the subsequent month if the initial target was not met. Despite my reservations, I proceeded with the necessary arrangements. Closepoint purportedly collaborated with 10 other recruitment firms, and had a lot of experience securing appointments.However, after six months, I had not received any viable opportunities. I offered constructive feedback and suggestions to Closepoint, but no fruitful results were achieved.On June 5th, I contacted Mr. ** to express my dissatisfaction and requested a refund. He promised to provide five individuals for consideration, which we reduced to two individuals, by the end of the month. We agreed that failure to meet this commitment would result in a refund.Regrettably, Mr. ** failed to deliver on his promise and did not present any suitable opportunities. On June 30th, he falsely claimed that opened emails qualified as opportunities, asserting that he fulfilled his obligations under the contract. He also alleged investing $4500 in setting up my account and said he could not refund my money.In response, I clarified that my payment was intended to secure appointments. I firmly believe that Mr. ** is engaging in fraudulent activities, deceiving people, and failing to fulfill his promises.I want a refund.

      Customer Answer

      Date: 07/29/2023

      Hello *******, thank you for getting back to us so promptly.I'm ******, and I'm *** associate.
      He instructed me to answer your questions.

      I'm sending you the information you requested per your last email.
      Contact information : 
      Email : ********************************************
      Number : ****************
      Name : ******************


      Invoice from business & contract are attached.
      We are also sending you an email from ************ falsely claiming that he would provide us with meetings back in February 27.
      Please let me know if you need anything else.
      Regards,

      Customer Answer

      Date: 07/29/2023

      Hello *******, thank you for getting back to us so promptly.I'm ******, and I'm *** associate.
      He instructed me to answer your questions.

      I'm sending you the information you requested per your last email.
      Contact information : 
      Email : ********************************************
      Number : ****************
      Name : ******************


      Invoice from business & contract are attached.
      We are also sending you an email from ************ falsely claiming that he would provide us with meetings back in February 27.
      Please let me know if you need anything else.
      Regards,

    Close Point LLC is NOT a BBB Accredited Business.

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