Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 28, 2024: Saw an ad for Jacob Levinrads eCommerce course and signed up, believing they could help me reach my goals.Early Jan 2025 Onboarding:Jan and then another team member called to discuss my goals and onboard **** specifically asked to see the return/refund policy in their PandaDoc agreement. The *** dismissed my question, saying it wouldnt matter.I was instructed to create an Affirm account, submit my SSN and drivers license, and sign the PandaDocwithout clear explanation of any cancellation or refund terms. Paid 3997 through affirm with additional loan fees.When I Asked to Cancel:Rahul and then a leadership team member insisted there are no refunds or cancellations per the contractterms I had never seen or been told about.Affirm *************** Promises:I initiated a dispute through Affirm. ***** said he could connect me with someone who could issue a refund; instead I was bounced back to Rahul.A call with Jacob Levinrad followed: he threatened legal action if I pursued the dispute, and verbally promised a $1,000 Zelle refund (which never came).His legal team then started contacting me to intimidate me out of the dispute.Current Status: After six months of back-and-forth, Im still out of pocket, pressured by high-pressure sales tactics, mis***resentation of policies, and false promises of refunds.2. Why Im Not Satisfied I clearly asked about and reviewed the return/refund policy, but was told it wouldnt matter.Key no-refund terms were hidden until after payment.Verbal promises (partial refund via Zelle) were lies.Ive been threatened with legal action for exercising my consumer rights.I have text-message proof from their legal team and Affirm dispute records.3. Resolution Requested Full refund of all amounts paidprocessed back through Affirm so Im made whole.

  Business Response

  Date: 07/09/2025

  Hi *****,

  
  Thank you for your submission. Our support team would like to address each of your claims in detail to clarify what occurred and provide a professional response. We are committed to operating ethically, legally, and transparently with every student who enrolls in our programs.
  

  1. Contract Terms & Refund Policy Visibility
  We want to first clarify that at the time of enrollment, you were sent a ******** agreement that clearly stated, in bold and capitalized text, that no refunds or cancellations shall be issued under any circumstances. This clause was not hidden or ambiguous, and your signature and initials were required at key points throughout the document to ensure you acknowledged these terms before proceeding.
  We have PandaDoc records confirming the contract was opened, reviewed, and signed directly by you on your own device. No one from our team has the ability to force or falsify your consent - this was a voluntary and digitally tracked agreement.
  

  2. Submission of SSN and Drivers License
  To clarify, at no point did you submit your SSN or driver's license to our team. Those credentials were entered directly by you through Affirm, a third-party lending platform that we are not affiliated with beyond offering it as a payment option. All identity verification, loan processing, and approval steps were between you and Affirm. Our team never had access to your SSN or ID, and we are not legally or technically able to perform those actions on your behalf.
  

  3. Cancellation Request Timing
  You did express a desire to cancel after enrollment. However, by the time that conversation occurred, your ******** contract had already been signed and your payment through ****** had been processed. The signed contract - which includes the no refund clausewas already legally binding at that point. Once again, we refer you to the bold no-refund statement you signed prior to access being granted.
  

  4. Communication with ***** & Support Pathways
  A team member named ***** initially responded to your inquiry and clearly stated:
  Hey *****! This is ***** from Jacobs ecom team. I saw your message and wanted to point you in the right direction. ***** is our go-to guy for anything payment or refund related. Heres a link to book a time with him so you can chat more in-depth! We want to get this settled for you ASAP.
  ***** does not handle any financial matters directly. His role is to direct students to the appropriate pathway, which is exactly what he did. No guarantee or confirmation of a refund was made - only an offer to continue the discussion with the proper point of contact.
  

  5. Missed Settlement Opportunity
  You did speak with a senior team member and came to a verbal understanding regarding a goodwill-based settlement. At that time, you were asked to continue communication through our internal support chat, as business lines and personal texts are not monitored for official communication.
  Instead, you replied via text, which unfortunately went unseen. Since then, weve made multiple attempts to reach out and resolve this, including over the past 8 days. We are still open to a resolution based on that prior discussion and would appreciate your continued cooperation on our official support channel so we can finalize it.
  

  6. Dispute & Legal Contact
  When you filed a dispute with Affirm and marked the charge as fraudulent, our legal team responded, as is standard under our Terms of Service. The dispute contradicted the clear and agreed-upon terms of the signed contract. We want to emphasize that our team did not threaten you; we simply informed you that any legal fees incurred from a misrepresentation of fraud may be the responsibility of the student, depending on jurisdiction. All services were provided as agreed, and disputing legitimate charges as fraud can carry legal implications, including defamation if proven false.
  

  7. Contract Precedes Program Access
  Our process is strict: students are not granted access to the program until they review and sign their agreement. If you had refused to sign, we would not have onboarded you. This ensures that everyone who enters the program has first acknowledged our terms, including the no-refund clause.
  

  8. Re: Alleged Hidden Terms
  As previously stated, the refund and cancellation clause was displayed prominently in bold. The PandaDoc interface also requires direct interaction (initials, checkboxes, and signature) for each section. This ensures every student, including yourself, confirms theyve read the terms before proceeding.
  

  9. Affirm Dispute Outcome
  Affirm ruled the dispute in our favor. This was based on the documentation we provided, including the signed agreement and evidence of services rendered. Their resolution supports that we acted according to the agreed-upon terms and were not at fault.
  

  10. Service Usage & Activity
  You enrolled on December 28, 2024. As of July 8, 2025, over six months have passed. Our program contains approximately 3040 hours of training content across all service paths. Based on activity logs and time elapsed, it is virtually certain that you consumed a significant portion - if not all - of the course. Additionally, you utilized time with our coaching team, which further confirms access and service usage.
  Just three days ago, you mentioned you had forgotten your login credentials. Our team reset your password immediately and sent it to the same method of contact. Since then, we have not seen a login attempt or any further communication from you. We kindly request you check your messages and continue this dialogue, as we are still open to working on a solution in good faith - even though we are not contractually obligated to offer one.
  

  Final Note
  While our Terms of Service and signed agreement legally enforce a strict no-refund policy, our team remains willing to discuss a resolution based on goodwill, provided you re-engage through the appropriate support channels.
  Please understand that our intent is not to pressure or mislead any student. We have extensive documentation that outlines the enrollment steps, terms, and your active participation throughout the program. We encourage you to respond to our support messages so we can bring this matter to a close respectfully.
  

  Sincerely,
  Team at Jacob Levinrad
  

  
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23523020
  
  I am rejecting this response because: They refuse to refund me.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 07/19/2025

  Hi *****,
  
  
  Thank you for your continued communication. We want to clarify that we have been in direct contact with you and provided a proposed resolution out of goodwill - not obligation, as the signed agreement clearly states our no-refund policy.
  
  
  We are currently waiting on your response to that proposed resolution so we can move forward. Please check your messages and connect with our support team so we can finalize this matter professionally.
  
  
  Sincerely,

  Team at Jacob Levinrad

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2025, I entered into a loan agreement through ********* for $5,025.12 to enroll in a mentorship program that was marketed as a business opportunity. During the initial sales call, I was told that "some people get access for little to no money if they qualify," which led me to believe there were affordable financing options. I was also told that I could make $10,000 within the first 3 to 6 weeks of starting the program. However, during a follow-up call, I was pushed into financing the full amount through a high-interest loan, with no real alternatives or time to review the agreement. I was directed toward a loan option with a *****% APR, resulting in total payments of $5,731.04 over ************************************************* explained before I signed. The business committed to providing mentorship, training, and support to help me launch an online business, but I never completed onboarding, never accessed any course materials, and received no services of value. I raised concerns, but the business did not offer a meaningful resolution. I am disputing this loan and requesting a full cancellation or refund based on deceptive sales tactics, unrealistic earnings claims, lack of transparency. This complaint also involves misleading advertising, specifically regarding affordability and income potential.

  Business Response

  Date: 06/30/2025

  Hi Brydon,

  Thanks for sharing your concerns here. We want to take this opportunity to directly address your claims and clarify a few key points:
  

  First, wed like to note that weve already been in contact with you and are actively working on a resolution. Our team has responded professionally and promptly, and were committed to finding a fair outcome - which we hope to finalize soon.
  

  Now, regarding the points you've raised:
  

  Financing and Pressure to **********************start="708" data-end="711"> You were never pressured into financing. You were presented with all available options and had full control over whether or not to proceed. The financing agreement you signed was through a third-party lender, and all terms including the total repayment amount and interest rate were disclosed upfront before you signed. These terms are not hidden, and we have documentation confirming that you reviewed and accepted them voluntarily.
  Interest *******************************start="1179" data-end="1182"> We understand your frustration with the interest rate, but its important to clarify that we dont determine or influence these rates. They are set by the lender based on your application. You had the opportunity to review and decline the financing if the terms werent suitable for you.
  Earnings ******************************start="1499" data-end="1502"> At no point did our team guarantee that you would earn $10,000 in 36 weeks. We are fully transparent that success in our program depends on your effort, consistency, and how you apply the strategies provided. Our materials and onboarding process clearly state this, and we take compliance with advertising and earnings representations very seriously.
  Access to **************************start="1880" data-end="1883"> You were successfully onboarded and granted full access to the program. Our team provided multiple opportunities for support and communication, including outreach to help guide you through the setup process. If you chose not to move forward or engage with the program, that is your decision but it does not reflect a lack of delivery on our part.
  Advertising and ******************************start="2268" data-end="2271"> We take claims of misleading or manipulative advertising very seriously. All of our sales calls are recorded for quality and compliance purposes, and we stand by the integrity of our process. If at any point you felt confused or had questions, you always had the option to reach out to our support team for clarity and weve remained available throughout.
  

  Again, we are already in communication with you and will continue working toward a resolution in good faith. Our goal has always been to help you succeed, and were committed to resolving this matter with respect and transparency.
  

  Warmest Regards,

  Team at Jacob Levinrad

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction. Amount of money paid. Cancelation of subscription is needed. No more future monthly payments for the business.

  Business Response

  Date: 06/24/2025

  Hi ******,

  
  Weve gone ahead and processed your refund and cancelled all services associated with your account. Ive also attached two screenshots for your reference one confirming the refund and the other confirming the cancellation. We refunded the initial $37.00 USD as well as the initial $1.00 USD.
  If you ever decide to return in the future, wed be more than happy to assist you again.

  
  Just as a reminder, our support team is always publicly available at ******************************************************* and you also had the option to manage your subscription online at any time if you were unsatisfied with the services provided.
  Wishing you all the best moving forward.

  
  Best regards,

  Team at Jacob Levinrad

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It all started when I applied for the course. I ended up getting a call and I got interviewed by one of their people. They basically explain the entire program and really try to butter you up and tell you that like this program is gonna make you a ton of money and just make you a better person. And then they show you the contract after they show you the program. I want to make it extremely clear they did not tell me about the $5000 loan being nonrefundable to get into their program. Me I like to think Im a nice guy and Im one of those people that does want to be successful in the world and I try to only look at the best in people. Even though my gut was telling me not to do it I did it anyway. And I ended up taking a leap and I passed the $5000 loan through. They try to promise you things and butter you up to get you to do it. I felt extremely pressured. There was even a point in the call where I said can I talk to you tomorrow and they were like if you dont do it now you wont do it at all and thats what made me do it. Even though my gut was telling me not to. After you do that, they get you into a discord and show you their whole program. After I got into it, I realized it was all ******** and none of it was accurate information. And that it was all a scam. I do 100% believe that what I got into was a scam and that these people are trying to take advantage of the younger people that want to do good in life and steal their money and get their hopes up with no result. After I realized that I didnt want to be a part of it, I filed a formal dispute with affirm. And the dispute took a week or so, and it came back denied because apparently in the contract which they did not make clear it says that the loan is nonrefundable. After that, I tried contacting one of their people to get on a call to discuss it all which I did end up doing, and they basically said because of that I am screwed either way and that I have to pay regardless of if I do the program or not.

  Customer Answer

  Date: 06/17/2025

  After researching and looking for his business federal I'd. I could not find it but it doesn't look like he has a federal business I'd. On ********** there are thousands of other people in my exact situation. Being coerced and scammed to apply for a 5000 dollar loan, Not being told the correct information and being told if they didn't apply for it now they would never do it. And heavily pressured you into making a decision. He's also BBB accredited meaning they don't like him. 

  Customer Answer

  Date: 06/17/2025

  Specifically I could all the information from this company on Instagram. 

  Business Response

  Date: 06/19/2025

  Dear ****,

  
  Thank you for taking the time to share your concerns. I want to respond directly to you and offer full clarity around the agreement you entered into, the services you received, and the steps we took to support you both before and after your enrollment.

  
  You enrolled in our mentorship program on March 12, 2025. At that time, you were shown our full program overview before any payment was made. Once you made the decision to move forward, we presented you with a contract via ********, which you electronically signed and initialed in multiple places. That contract included, in large bold font, our explicit policy: You understand and agree that once payment is initiated and access to the service is granted, no refunds or cancellations shall be issued under any circumstances. You acknowledged and accepted this policy prior to receiving access to any part of the program. Our policy ensures fairness across all students, and if someone had paid but not signed the agreement, we would have issued a refund. However, in your case, both payment and signature were completed before access was given.

  
  Following that, you were granted full access to the platform including our private ****************** our course dashboard, the live group support line with coaches, and 16+ live coaching calls each week. You were also supported in customizing your experience. After you expressed that eCommerce wasnt the right fit, we offered to guide you through our Remote Sales path instead, which you accepted. In fact, on April 24, you messaged our team saying, Sounds good. Still just slowly getting the remote sales stuff done. That message confirms that you continued to engage with the material and received the full value of the program as outlined.

  
  Before April 10, 2025, you filed a dispute with ****** and marked the charge as fraud. We were surprised by this, especially given that you had willingly signed our agreement and accessed all program services. We provided Affirm with full documentation, including your contract and evidence of access, and the dispute was denied. Afterward, you reached out to us directly and sent a number of honest and thoughtful messages. You wrote: I apologize deeply. My goal wasnt to hurt you guys or anything like that. I sent a very polite text to *** saying that I just dont wanna do the drop shipping thing. Im always willing to try new things and thats why I tried it, but I have a lot going on in my life right now and I just dont have the time or the energy to focus on other stuff. And its my fault. I shouldve read the terms and conditions and I apologize for disputing this whole situation a few times. I just cant afford an extra $500 monthly payment so if theres some way to resolve that peacefully, I would love to get in contact with you and figure it out. You also said, My goal wasnt to impact you guys or anything. I kind of just went into shock mode and just freaked out about it when I shouldve just took a deep breath and came to you guys and tried to figure it out. I know $500 extra a month to pay a loan off is probably nothing to you guys but its a lot to me and I just cant afford that right now so I just dont really know what to do. Obviously I dont want to destroy my credit. I appreciate you reaching out man. Im sorry.

  
  In response, we remained calm, respectful, and proactive. We told you: Hey **** We are here to help you 100%. We understand your situation and know that eCommerce may not be for everyone. We would recommend hopping on a 1-on-1 call with **** to discuss the best route that fits you. You replied: So I can definitely hop on a call with you guys, but like I said, Id rather just not do any of your guys programs. I really appreciate how nice youre being but yeah I would just like to get out of this entire situation the best way I can. Legally as well. Peaceful solution. And it is my fault because I like to try new things, unfortunately by diving in the deep end and it got me into this mess, unfortunately. We answered, Hey **** We completely understand. It will be best to discuss over that call with ****. You replied, Okay sounds good man. Like I said, I really appreciate you being so cool about it and just coming to me. And I hope we can work something out. Thank you so much. We then had that follow-up call and placed you into the Remote Sales track, which you started and used. Again, our only goal was to help, even after the dispute.

  
  Just to clarify, we do have a full recording of the initial sales call where the terms were explained and agreed to. This recording is maintained strictly for internal training and legal compliance and is not shared publicly, but we are able to submit it to the BBB if necessary to support our position.

  
  ****, we genuinely empathize with your situation. We recognize that sometimes people change their minds or feel overwhelmed and your messages showed humility and honesty about that. But the reality is, you received everything you signed up for, acknowledged and agreed to our terms, and continued to use the program after your enrollment. We cannot offer refunds, not only because of policy but because doing so would be unfair to other students who uphold their commitment and rely on the structure we maintain for everyones benefit.

  
  For those reasons, we must respectfully decline your refund request. That said, our door remains open. If you choose to continue in the program or need additional guidance, we are still here to support you.
  

   

  Wishing you the best going forward,
  Team at Jacob Levinrad
  

  
  

  Customer Answer

  Date: 06/20/2025

  Just replying to your message. Yes they have a F rating and they are not accredited by you guys the BBB. I definitely dont wanna close it. Because nothings been resolved. What can you guys do about it? Ive contacted the ***************************. And I followed a formal complaint with them as well. 

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23471623
  
  I am rejecting this response because: they are not giving me a refund and they need to give me the refund for the money that Ive already put out. I dont want anything to do with these people. They are scammers. Theyve done it 1000s of other kids as well and somehow theyre getting away with it.
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 06/20/2025

  Hi there. I always try to be respectful thats why I responded in a respectful manner when you guys reached out to me to try to figure out a solution. And like I keep saying there are thousands of other kids. The proof is on ********** That have said the same situation Im in. I got coerced and you guys did not tell me explicit information. The information might not be on the contract, but you guys did not tell me or show me the correct information. And I am not gonna pay for a $5000 loan that I am not using the goods or services for. Im not using them I would like to leave and get out of your program. Immediately. 

  Customer Answer

  Date: 06/20/2025

  You people and this whole situation has taught me a valuable life ****** and I will not take it for granted. 

  Customer Answer

  Date: 06/20/2025

  Apologies a little bit more to add. I wanna be extremely clear. They did not tell me anything about not being able to sign the agreement and having time to think on it.  Theres a part during the call when I said that I wanted to take time a day to think on it, and your salesman was very pushy extremely pressuring me. When he easily couldve said and showed me that there was another way. And telling me if I dont do it now I wont do it at all which I shouldve read as a huge red flag. And you did not tell me about It was nonrefundable in big bold letters. None of that is accurate information that you are telling the BBB. I guarantee if we go back and watch that recording of our sales call interview. It will show proof of that. I dont want anything to do with you guys and like I said Im not paying money for something that Im not using. You guys are total scammers. And prey on younger inexperienced people into making money. 
  

  Thank you. 

   

  Business Response

  Date: 06/24/2025

  Dear ****,

  
  Thank you for your response, and for continuing to share your thoughts respectfully. We want to acknowledge your feelings, and also provide full clarity around our business practices and your current situation.

  
  We understand that youve come across conversations online - particularly on Reddit - expressing concerns that others have had. Like any growing business, especially in the education and mentorship space, we recognize that we cant satisfy every person. That said, it's important to remember that online forums often amplify negative experiences. In many cases, those posts come from individuals who, after reading a negative review themselves, chose not to fully participate, stopped engaging, and then expressed frustration when refund requests were denied in line with a policy they had already accepted.

  
  We believe its unfair to judge an entire program or company based solely on those experiences, especially when youve had full access to the same resources and support as many others who have gone on to succeed. While we respect your right to form your own opinion, we encourage you to look at the full picture - including the hundreds of testimonials and success stories from students who stayed committed and saw real results. You can view those here:
  ********************************************************************

  
  In terms of the financial aspect, we want to reiterate that the tuition was either paid upfront or financed through a third-party partner (in your case, Affirm). This was outlined in the contract that was signed before any access to the program was provided. That contract, which you signed electronically, clearly states in large, bold font that once access is granted, all payments are final and non-refundable. This policy exists not to create hardship, but to maintain fairness across the board and protect the integrity of the program for every student enrolled.

  
  We also want to highlight that, following your messages to our team, we responded with care and offered solutions that aligned with your needs. You were placed into our Remote Sales path - a separate track from eCommerce - and you engaged with that content and our support team directly. Our only goal in that process was to help you find something that worked for you.

  You mentioned in your recent message that something was said to you which wasnt reflected in the contract. We take those types of concerns very seriously. To help us investigate further, could you kindly let us know exactly what was said or what you feel was misrepresented? All of our onboarding calls are recorded for transparency and training purposes, and we are more than willing to perform an internal audit to review what took place during your enrollment conversation.

  
  ****, we know this situation has been frustrating for you, and we empathize with how overwhelming things can feel - especially when finances are tight. But we also want to gently remind you that you agreed to the terms, accessed the resources, and communicated with us openly for several weeks. At this point, we are not able to reverse the tuition or cancel your loan.

  
  That said, we still want to help in any way we can. If youd like to continue exploring a path that fits your goals or have any questions about next steps, we would genuinely love to hear from you.

  
  Warm regards,
  Team at Jacob Levinrad
  

  
  

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 11, 2024 Amount paid: $4,800.00 through Affirm What was promised: I purchased a mentorship program from ********************************************** (ECOMJACOB) that promised 1-on-1 support, a customized platform, guidance on launching an e-commerce store, and a guarantee of results if I followed the steps. After purchase, I was told on a Zoom call that I would be eligible for a refund if I failed to make money using the course.Nature of the dispute: The course content was misleading and low quality, and I chose not to continue due to lack of value. When I requested a refund based on the verbal agreement, the company redirected me to a generic support portal and refused to directly acknowledge or address my concern. They are now ignoring my formal refund request and continue to deflect *********************** resolution efforts: The business has not made a real effort to resolve the issue. Their replies do not address the refund agreement and instead direct me to a generic support link that goes nowhere.What Im requesting: A full refund of the program fee.

  Business Response

  Date: 06/12/2025

  Dear ******* *****,

  
  Thank you for expressing your concerns clearly. We genuinely regret your experience did not align with your expectations and sincerely appreciate the opportunity to address your points comprehensively.

  
  We thoroughly reviewed all recorded interactions and found no evidence of a verbal refund agreement during any of your Zoom calls or other communications. The terms you explicitly agreed to upon enrollment clearly state - in bold text -that refunds and cancellations are not permitted. We emphasize that this was explicitly communicated to ensure transparency from the onset.

  
  Concerning your claim about course quality and support, it is important to highlight that after initially expressing hesitation shortly after enrolment, our team proactively reached out and offered you multiple personalized opportunities for assistance, including a dedicated one-on-one session with Jacob. During this session, Jacob provided a tailored action plan explicitly designed to ensure you could effectively utilize the course resources and succeed.

  
  Unfortunately, following this personalized intervention, you chose not to engage further, effectively declining the support offered. You did not communicate any additional concerns or seek further support from July 2024 until May 2025. This extended disengagement prevented us from providing the comprehensive guidance and resources integral to the mentorship program.

  
  Your assertion that our support portal was generic and unresponsive is inaccurate; our support system is actively managed, and assistance is promptly provided to all students who engage with it constructively. Given your prolonged absence, however, our ability to assist you effectively was significantly limited.

  
  Due to the detailed, personalized nature of our services and the clear terms outlined in your enrolment agreement, a refund is not feasible under these circumstances. Nonetheless, our sincere intent to support your success continues. Should you wish to re-engage positively, our team remains available to assist you fully within the scope of the mentorship program.

  
  Sincerely,
  Team at Jacob Levinrad
  
  

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the *** course with Jacob Levinrad and the course did not live up the expectations I was told when signing up. I spoke to *** **** and he let me know of many features that were false that I quickly learned of after. He was the one I signed up through. I submitted a case with Whop and I just got it back and it was denied by the seller. These people scammed me and promised multiple features within the course that were not upheld which I quickly found out were not true. Some features I was told I would receive are mandatory daily 1 on 1 time to help throughout the process and immediately found out that was a lie and that it was 1 on 1 time every few weeks. I was also told I would only be paying a small amount of money around ******* a month on ads which is also not true. It is much more than that a month which I cannot afford to do right now. I was also told that they were going to make my shopify shop themselves after completing the course and I would be able to help with it. It turns out you have no say in which product they give you to start and that it is created by an AI solution. I was told they would create it themselves and I would have a say in it which is false. There are also countless reviews online about people complaining how they were also scammed with this course and are upset with what they received because there were many promises that were not delivered and I see that for myself now. The reviews online will help back my case as I have read many people with the exact same experience I had. They use affirm for the payment which helps protect them as they are a third party processor for them which helps protect them to not have to give money back as they are aware they are scamming people. Im sure this same company has been filed many times with the BBB as they are scamming people all over. I attached a few reviews online that mention the same problems that I was scammed on.

  Business Response

  Date: 06/05/2025

  Dear *******,

  
  Thank you for sharing your concerns. We regret that your experience with our mentorship program did not align with your expectations, and we want to take this opportunity to provide clarification and context regarding the matters youve raised.

  
  Our mentorship program includes one-on-one support, which is available upon request, along with a dedicated private support chat exclusively for each student. This support chat is not a public forum - its designed to provide rapid responses, typically within 20 minutes, and to address student questions efficiently. While we are always happy to provide live 1-on-1 calls when needed, we encourage students to use the support chat for quick questions to avoid scheduling calls for issues that can be resolved in minutes. This system ensures our team remains accessible and responsive without overloading the calendar with brief sessions.

  
  Upon reviewing our records, we see that you joined the initial and onboarding calls. Additionally, one of our team members proactively reached out to offer 1-on-1 support. However, we were informed that you were busy at the time, and after that exchange, we did not receive further responses from you, which unfortunately limited our ability to continue offering assistance.

  
  Regarding your concern about advertising costs, we always aim to provide transparent expectations. While our team may reference a minimum suggested ad spend in the range of $100$150/month as a testing baseline, actual costs vary based on goals, niche selection, and strategy. We never intend to mislead students about potential costs, and we understand the importance of managing budget expectations early on.

  
  There also appears to have been some confusion surrounding the store setup process. Our company offers two distinct program structures. The Syndicate program - a subscription-based offer - includes an **-generated store builder. The mentorship program, which you enrolled in, includes a store built by our in-house team. This distinction is clearly stated in the Must Read section of our ****************** which prominently instructs mentorship students in bold text: IF YOU ARE IN THE MENTORSHIP DISREGARD THE STEPS ABOVE MESSAGE OUR TEAM OVER THE SUPPORT LINE TO CL**M YOUR STORE. If there was a misunderstanding and you mistakenly followed the ** store process, we would be more than happy to correct this and ensure that your store is built by our team as originally intended.

  
  With regard to online reviews, we acknowledge that, like any business serving a wide range of clients, we have received a mix of feedback. While some students express concerns, many others have seen meaningful results. We take every comment seriously and are committed to continually improving our services.

  
  Ultimately, our goal is to ensure each student receives the value they were promised. We remain open to finding a resolution and are more than happy to work with you in a professional manner to address your concerns. Please dont hesitate to reach out if you would like to revisit your goals, schedule support, or clarify any outstanding matters - we are here to help.

  
  Sincerely,
  Team at Jacob Levinrad
  

  
  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 2/28/25 *** I had came across and ad via instead reels one day. And found some interest in the team to their claim of success for all students. And how they would help you achieve this claimed success. I had clicked on the add and submitted my phone number, and within minutes I had someone over 10 different bots contact my phone. The bots had reached out on multiple occasions. Only to respond and later get texted by a real person. The real person I got in contact with was **** *****. We had gotten on a zoom call and went over the program. The complete time over the phone, I was demeaned, and told how what I currently do for a living is not good enough, and pressured into this after expressing multiple times I did not want to be sold a course like all of the other e-commerce scams. They proceeded anyways, even after expressing how I did NOT want too, while being demeaned and played at the same time. During the recorded phone call. I expressed multiple times how I wasnt in a position to pay. Their so called fixed course rate is also a scam. I see threads of people who paid well over 4800, they manipulated my current financial situation into giving me a discounted loan and told me not to tell any other students as they are scamming others just like me. I furthermore reached out the same night, and expressed how I wasnt not wanting to move forward. That phone call was not recorded. I called **** to come to a resolution to cancel, he told me he would do what we can to process a refund as I had just gotten into the program. After learning that was false, I filed a dispute. To which then they held their legal binding document which had no verified information on my part, I.E correct address, correct email, and a premade document that I did not receive a copy of. After 3 months of trying to make contact for a refund as I was told would happen, I was told the only option to proceed is to spend more money. This needs to be resolved.

  Business Response

  Date: 05/16/2025

  Dear *******,

  
  Thank you for taking the time to share your concerns. We value transparency and professionalism, and we appreciate the opportunity to address this matter.

  First, regarding your mention of receiving outreach from bots, we want to clarify that all contact attempts were made by real members of our team. After you submitted your information via one of our advertisements, several team members attempted to connect with you at different times some from different numbers due to missed connections and delayed responses. Once we were able to reach you at a mutually convenient time, a Zoom call was scheduled to discuss the program in detail.
  

  During that Zoom meeting, you openly shared your goal of replacing your current income by starting an online business a goal we aimed to support. At no point did our team intend to demean or pressure you. References to your current job situation were only made in response to the concerns and aspirations you personally voiced. The call was focused on evaluating your goals and presenting a pathway to help you reach them.
  

  As is standard in many service-based industries, pricing may vary depending on the package, time of enrollment, and a students specific financial situation. Our team member offered you a pricing adjustment not as a manipulation, but as a good-faith effort to accommodate your financial reality and help you move forward. This practice is both common and ethical, especially given the rising costs and evolving scope of our program over time.
  

  You also had a scheduled call with someone from our finance department, which was held via Zoom. You chose to dial in via phone, but due to ongoing connection issues on your end, the call had to be cut short. We offered to reschedule the call, but unfortunately, we did not hear back from you after that.
  

  For internal training and quality assurance purposes, we maintain a recording of the original Zoom call where you provided all necessary enrollment details. In that recording, you can be heard voluntarily sharing your full name, phone number, email address, and mailing address all of which match the information included in your complaint. You also reviewed and signed the enrollment agreement electronically. Our records confirm the contract was viewed six times and remained open for approximately 10 minutes before being signed. *********** data confirms that the agreement was signed from within the **************
  

  No commitment was ever made by our team to issue a refund. The signed agreement remains valid, and we have no record of any confirmed cancellation or refund approval. We understand that you may have had second thoughts post-enrollment, but those concerns were never formalized through the appropriate channels, nor was the process completed from your side following our offer to reconnect.
  

  Regarding your reference to online forums such as Reddit, we recognize that no business with a large customer base is immune to occasional negative reviews often stemming from individuals who did not fully engage with or utilize the resources provided. These isolated opinions do not reflect the experiences of the vast majority of our students who find genuine value in the program.
  

  We remain committed to professionalism, transparency, and student success. We welcome further communication should you wish to engage in a constructive dialogue, and we are open to working toward an appropriate resolution.
  

   

  Warmest regards, 
  Team at Jacob Levinrad
  

  
  

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23327124
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

   

  During my initial call with the Jacob Levinrad team, I made it explicitly clear and it was recorded that I did not want to move forward with their services. Despite that, I was spoken down to and made to feel ashamed about my financial and personal situation. It felt more like coercion than consultation.
  Shortly after, I spoke with a team member named **** *****, who acknowledged the issues I experienced and agreed that things had just started. He stated that he would assist me with a refund. However, I have not heard anything back from him or received any follow-up or resolution.
  In addition, I was in contact with their so-called "finance team," who, rather than offering real help, further demeaned me and suggested that I spend even more money to solve the issue a completely inappropriate solution given the context.
  The business claims to be run by real people, not bots, yet much of the interaction appears automated. In the past, I regained access to their platform and exposed that many of the names and profiles used are not real, and their texts and emails follow bot-like behavior.
  The most concerning part is their false advertising. Their promotions suggest that help is free and accessible, which is FALSE ADVERTISING with messages like "Reach out and we will help you, We will make you 10k in your first 90 days" Nowhere do they disclose that significant payment is required just to access that "help." This bait-and-switch approach is misleading and unethical.
  This business appears to target young, financially vulnerable individuals using high-pressure tactics and emotional manipulation then profits off their insecurities.
  
  Desired Resolution:
  I am requesting a full refund as was promised by **** *****, and for my personal information to be permanently removed from their systems. I also request no further contact from the business. I hope this complaint helps to prevent others from being misled in the same way.

  Business Response

  Date: 05/31/2025

  Dear *******,
  

   

  Thank you for your follow-up response. After thoroughly reviewing your recent statements alongside our records, recorded calls, and the signed agreement, we would like to offer a final and transparent clarification.
  

  We acknowledge that at the start of your initial consultation call, you expressed that you were not looking to purchase anything. That statement is true and not in dispute. However, during the Zoom call, you shared your financial challenges and goals, specifically your desire to replace your current income and build something more sustainable. Our team had an open, pressure-free conversation with you to understand your needs and explain how our program could help address them. If anything we said made you feel uncomfortable or pressured, we sincerely apologize - that was never the intent. We were having a human conversation, not a sales script, and we genuinely believed we could help based on what you shared.
  

  Its important to note that you had full autonomy during this process. You were under no obligation to continue the call, move forward, or submit payment. You chose to proceed after being presented with the programs structure, cost, and expectations. The payment was made entirely by you, on your own device. Our team had no access to your financial information and did not submit anything on your behalf.
  

  Immediately after payment, you were granted access to the program, and an enrolment agreement was sent to you through ********. According to ****************, the agreement was viewed for approximately 10 minutes before you signed it. All submitted personal information - including your name, address, phone number, and email - matches the details listed in your complaint.
  

  Crucially, the contract includes a very clear and bolded clause in the second paragraph that states:
  No refunds or cancellations shall be issued under any circumstance.
  This policy is plainly visible and was not buried or hidden.
  

  Regarding your claim that a team member promised a refund, we have reviewed the recorded call and can confirm that no such commitment was made. While our team member acknowledged your concerns and was courteous in listening, no guarantee of a refund was ever given - nor would that have been permissible under our policy.
  

  You also connected with our finance team via Zoom, but joined via phone and unfortunately experienced ongoing connection issues. That call had to end early, and although we offered to reschedule, we received no response.
  

  Your concerns about bots and false identities are unfounded. Our outreach is handled by real team members, and while *** tools help us streamline communication, they do not replace the human engagement our staff provides. This is standard practice across all professional service businesses.
  

  Additionally, your assertion of false advertising does not align with the content of our marketing. Our ads are clearly marked as sponsored, and we never claim that our services are free. Like all service-based businesses, we offer structured, paid support - and that is always clarified before any transaction is made. We do not promise guaranteed outcomes or instant earnings. We provide a platform, structure, and support - but its up to each student to take action.
  

  Finally, while youve requested no further contact, it is important to recognize that this complaint was initiated by you for the purpose of communicating with our business. We are responding through the proper channel in good faith. That said, if you are still seeking to resolve this matter constructively, we are open to scheduling a Zoom call with Jacob Levinrad, where you will have the freedom to speak openly about your experience. If you decline this opportunity, we will move forward in full alignment with the signed agreement and our clearly defined policy.
  

  We believe we have acted with integrity, transparency, and professionalism throughout this process.

  Sincerely,
  Team at Jacob Levinrad

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23327124
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Let me be very clear: Im not writing this to have a back-and-forth with a dishonest company. Im writing this because I want every single thing I say to be publicly documented not just for the Better Business Bureau, but for every potential customer, legal investigator, and consumer advocate who comes across this complaint.
  Because your behavior? Your marketing? Your response to this situation? Its shameful. Its manipulative. Its completely unethical. And I will not allow you to rewrite the facts, downplay the harm, or twist what happened to make yourselves look clean.
  You responded to my initial complaint with complete dishonesty. You claimed the call with your finance team was cut short. That is flat-out false. I stayed on the call for more than 18 minutes after the scheduled end time. I remained respectful, composed, and honest with your team. I clearly explained my personal and financial situation specifically, that my mother was passing away, and I was in no place mentally, emotionally, or financially to commit to what you were offering.
  Instead of showing basic human decency instead of pausing, listening, or offering support your response was to push another sale. You didnt step back. You didnt show empathy. You saw a person in crisis and responded by trying to squeeze more money out of them.
  Let that sit for a moment.
  Then you went further and claimed you tried to reach out. That is not just false its the exact opposite of what actually happened. I have nine separate documented threads across email and text where I reached out to your team. I made the effort. I followed up, multiple times. I practically begged for a response. And in return? Silence. Excuses. Stalling. Or worse another sales attempt.
  If you were really trying to resolve anything, I wouldn't even be here writing this.
  Which brings me to the most important point: from this moment forward, all communication will remain right here on the BBB platform where it is fully documented, uneditable, and visible to the public. I refuse to deal with any more vanishing messages, vague claims, or hollow apologies through backchannel communication. You have burned that trust. Now, you can speak in writing publicly where you can be held to your word.
  Lets talk about the deceptive advertising, since thats at the core of this issue.
  You and your team continue to insist that youre not selling a course. But I have submitted video evidence  a clip of Jacob Levinrad himself stating on camera, I dont sell a course. And yet, the moment I gained access to the platform, what did I see?
  A fully modular, pre-recorded, step-by-step system structured just like a course and even labeled course within your own backend. This is not just a technicality. This is false advertising, and I now have direct proof that what is being sold and what is being delivered are not the same thing. That is the textbook definition of deceptive business practices.
  Youve built your sales funnel around emotionally charged marketing, heavily reliant on testimonials and social proof. But heres the reality: you cycle the same five success stories in every single ad. Same people. Same scripts. Same outcomes. Over and over and over again. And its clear why: because those are the few you can point to. The rest the people like me who were misled, underserved, or outright abandoned dont fit your narrative, so they get buried.
  You paint a picture of this being for everyone. But its not. Your support system is nonexistent unless someone is making you more money. Your onboarding is fully automated. Your Discord server is filled with bot accounts. Your coaching is limited to vague messages and prerecorded answers. For a program that charges thousands of dollars, this is outrageous. You brand it as mentorship, but what youre really offering is a high-ticket info product built to funnel people in, extract as much money as possible, and move on.
  And again what I will never let you avoid is the fact that I told your team my mother was dying. I shared something deeply personal and vulnerable. And rather than acknowledge that, offer any compassion, or act like human beings, your team pushed another sale. That moment told me everything I needed to know about this business: its not about helping people. Its about targeting the vulnerable and monetizing them while theyre too overwhelmed to push back.
  You think Im going to forget that? I wont. You think Im going to sit quietly while you dismiss it in your response? I wont.
  So heres where we stand:
  I am demanding a full refund, immediately.
  I expect all future communication to take place here, through the BBB, in writing, publicly, and transparently.
  I am prepared to continue escalating this to my bank, relevant consumer protection authorities, and on public platforms if I do not receive a real response backed by action.
  I have the video. I have the messages. I have the receipts. And most importantly, I have the truth on my side.
  You made a choice again and again to ignore what was right, to misrepresent what youre selling, and to take advantage of someone going through something incredibly difficult.

  Business Response

  Date: 06/24/2025

  Dear *******,

  
  Thank you again for taking the time to share your concerns. We want to begin by stating clearly that we have reviewed all of your communications and carefully analyzed the call you had with our team member on May 2nd, 2025. Our goal here is not to engage in a prolonged back-and-forth, but rather to bring clarity, transparency, and an honest effort toward resolution.

  
  First and foremost, we want to sincerely acknowledge your personal circumstances. You mentioned during the call that your mother was passing away, and we want to extend our deepest sympathy. If you felt that we disregarded or minimized your situation, please know that this was never our intention. We are genuinely sorry if our actions came across that way. Our only goal was to help you based on your circumstances, not to add to your difficulties.

  
  We also want to acknowledge that this situation involves a combination of unfortunate timing, personal hardship, and third-party structures that make cancellation and refunds difficult once a program has been initiated.

  
  We reviewed the Zoom call from May 2nd in full. During this call, you dialed in from your workplace and experienced service disruptions that required you to move around the building. Additionally, our system shows that you joined the call late. Despite these interruptions, the conversation continued. You clearly stated:
  "I'm really just asking for some help. I'll be back. I'm very interested in the program. I've been following it for a while, but it's just not something I can take on at this moment."

  
  Our team empathized with your situation and offered the best resolution available within the structure of our program. You used Affirm to finance your enrollment, and the loan is bound by ******'s terms and conditions, not ours. We are not legally authorized to cancel or interfere with loan agreements between a consumer and a third-party lender.

  
  You also shared the challenges you were facing financially, and we listened. You mentioned:
  "Well, I've made around $3K last month, but I have $1,500 rent, $400 car pay. I got to eat. Have insurance. So after I paid all that stuff, I was left with 200 bucks and spending that down. I'm basically holding out. So next Friday until my next check. And even then I owe this lawyer a bunch of money and it's just, it's just not looking good."

  
  You then asked if your Affirm loan could be refunded, to which our team member replied:
  "Not really, man. When you signed up, you fully committed to this, you signed our contract, you're ready to go. And we can't just cancel everything just like that. No, we can't really do that. I can help you in other ways with inside the program to help you, you know, in one of the paths, but like, canceling everything is something I can't do."

  
  This wasnt said out of disregard for your situation - but from transparency regarding our refund policy, which is clearly outlined in the contract you signed. That clause reads (and is bolded in the second paragraph):
  "No refunds or cancellations shall be issued under any circumstance."

  
  This is standard practice across many service-based businesses. As an example: if someone signs up for a gym membership, pays in full, and then unfortunately experiences a major life event that affects their ability to attend, the gym is still bound by its policy unless it specifically offers hardship clauses. Our contract was agreed to in full, and the payment and contract were submitted via your own device, through ********, after roughly 10 minutes of review time as recorded by the system.

  
  Additionally, during your call you stated:
  "I wish during my initial call I was just explained it more because I didn't really look over it. Just signed here, signed here, signed here. Okay, go in here, see your payments. Okay, click next step. Next thing I know, I'm in a loan."
  

  You also stated:
  "That's how my initial call went. It wasn't properly explained in terms of the logistics of it all, but I guess that's my fault for being so vulnerable at that moment."
  

  We appreciate your honesty in acknowledging that you may not have fully reviewed the agreement before signing. As general advice moving forward, we strongly recommend that any agreement or document - especially those involving financial commitments - be thoroughly reviewed prior to submission. This protects both the consumer and the business and helps prevent future misunderstandings. For this reason, we also ensure all materials are only made available after the agreement is signed, as an additional layer of security for both parties.
  

  Our team also offered real, tangible alternatives to help. You mentioned working in semi-truck sales and stated:
  "Some months I dont make anything, and some months I make money."
  

  Because of this, our team suggested pivoting you into the remote sales path, a part of the program where we can actually guarantee a remote sales position. When asked if you had explored that, you replied:
  

  "I mean, I haven't, but I haven't thought of that."
  

  Even with all this, we continued to offer support. You said:
  "At the moment, I'm limited, but I can attempt to do that if that's my only option. But, I mean, yeah, it's going to be a while before I can even, you know, make that happen, but I can try."
  

  To that, our team replied:
  "Trying is better than not doing anything. You realize that the majority of this world nowadays wants everything handed to them. The people that actually give some sort of effort see results. It's very straightforward, very easy. It's nothing like rocket science. You just need to take the time out of your day."
  

  When you shared concerns about marketing and branding, we offered a ****** Shop affiliate route that requires no personal branding at all. We explained this would involve short videos (45 seconds to 1 minute each), with a posting schedule of only two videos per day - roughly 15 to 30 minutes of your time. We even suggested filming them all on the weekend. To further support you, we offered to pay for a pre-grown TikTok account so that you could skip the setup stage and focus on execution.
  

  Regarding platform access, your access was temporarily paused due to a dispute you initiated. As standard policy, when payment is in a "disputed" status, access is automatically suspended until resolution. This doesn't mean we removed your access permanently.
  

  You also referenced that our program is "just a course," but that is not accurate. Our platform includes:
  

  - ***** live coaching calls per week, all of which are recorded for later viewing.
  
  
  - A private ***************** with topic-specific channels.
  
  
  - A support channel with 1-on-1 access to coaches.
  
  
  - Step-by-step video foundations for clarity and ease of access.
  
  
  The program is robust, dynamic, and mentorship-driven. If there are videos, they are used to make your learning easier, not as a substitute for live help.
  

  Finally, regarding your wish to keep communication strictly on the BBB platform: we respect your request, but we also want to note that this approach can create limitations in resolving things swiftly. Were not here to dismiss or gaslight your experience. You are not wrong to feel overwhelmed. But neither are we wrong for operating within the terms and commitments laid out and agreed to. We have consistently shown effort to support you with empathy, strategy, and flexibility.

  We remain committed to helping you move forward. If you'd like to re-engage with our program using the remote sales or TikTok Shop affiliate path, were here and ready to assist you. Additionally, we are willing to set up a personal call with Jacob to hear you out directly and explore resolution options together.

  
  However, if this offer is declined, we are unsure what further steps you would like us to take, as we have made all of our terms, intentions, and efforts to assist you fully transparent and in good faith.

  
  Sincerely,
  Team at Jacob Levinrad
  

  
  

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Jacob Levinrads mentorship program on March 27th, 2025, based on what I now realize was a misleading and high-pressure sales pitch. Just three days later, I reached out directly to Jacob via Instagram direct message, explaining a severe and sudden family emergency that made it impossible for me to continue with the program or justify the financial burden.Jacob responded to my message promising to take care of it, yet no action was taken. Instead, I began receiving emails from his associates, none of whom addressed my situation with care or clarity. They insisted my store had been set up and the course materials were available, but this is completely false: I never completed onboarding. I never accessed any portion of the mentorship platform. I never received or requested a store setup. I then conducted deeper research into the program and found numerous complaints online from other former students many of whom mentioned a 90-day money-back guarantee that was neither presented to me in writing nor discussed during the setup call. I was not informed about any additional costs beyond the $4,800 upfront fee including ad spend ($50$150+), a ******* subscription (~$30/month), or other software fees. Had I known this, I never would have enrolled. I attempted a meeting with one of Jacobs associates to resolve the issue, but the meeting was cut short due to his technical issues, and I was unable to schedule a follow-up as I was continuing to deal with urgent family issues. Despite explaining this, no resolution has been provided. The only acceptable outcome at this point is a full refund to Klarna and Afterpay. Another consumer was promised a 90-day money-back guarantee but was denied a refund after discovering hidden costs. Despite video proof and legal rights to call recordings, requests were rejected. Multiple users report similar bait-and-switch tactics. A full refund and BBB investigation are requested.

  Business Response

  Date: 05/15/2025

  Dear ******,

  
  Thank you for sharing your concerns. I want to take the time to directly address everything you mentioned and provide clear context based on what we have on file.
  

  First, we genuinely understand that family challenges can be incredibly difficult, and were sorry to hear about what you were dealing with.
  That said, I want to clarify a few important points from our side:
  

  Access & Onboarding: According to our records, you successfully logged into our platform and submitted your identity verification documents through our support chat. This confirms that you had full access to the program. In addition, our team conducted an onboarding session where the program structure and the available paths (eCommerce, TikTok Shop affiliate, Remote Sales, and Agency Elite) were clearly explained.
  
  
  Program Usage & Student Statement: You later submitted a resolution ticket through our system stating:
  I didnt go to onboarding, I havent attended the classes. I didnt use your program because of what happened in my family.
  This shows that while the resources and access were made available to you, you made a personal decision not to engage with them due to your circumstanceswhich we empathize with. However, its important to recognize that choosing not to use the program does not mean the program wasnt delivered.
  
  
  Payment Structure: You also mentioned that "the payments havent hit yet." Just to clarify, when you enrolled, you selected to use a third-party financing partner to cover the program tuition. That financing partner paid us upfront on your behalf, and your agreement to repay them is separate from our delivery of services. Whether a student pays in full via cash or through financing, access is granted and resources are delivered immediately.
  
  
  90-Day Guarantee Reference: You referenced other students receiving a 90-day money-back guarantee. That specific promotion was a limited-time action-based offer that ended over a year before your enrollment. It required students to follow certain steps, fully participate, and show implementation in order to qualify. It was not part of your agreement, and would have been clearly mentioned in your contract or onboarding if applicable.
  
  
  Additional Costs: The tuition you paid grants access to our full mentorship and education platform. As shared during onboarding, there are optional tools like ******* (with its own subscription fee) and optional marketing budgets depending on whether a student chooses to pursue paid vs. organic strategies. We offer training for both approaches so students can choose what best fits their situation.
  
  
  Message with Jacob: When you messaged Jacob directly on Instagram, he responded empathetically and directed you to the appropriate support channels. This wasnt a promise of a refund, but rather a way to make sure the conversation was handled properly by the team, and through the correct support channels.
  
  
  Emails You Received: The emails you received were from our system, likely support outreach from different team members attempting to re-engage you and help you move forward.
  
  
  Online Complaints & Testimonials: Toward the end of your message, you referenced negative feedback from others online. We understand that every business receives critical feedback, but its important to note that these reviews represent only 12% of the total student experience. In fact, during your initial conversation with our team, you acknowledged reviewing our testimonials and seeing the results students have achieved. We stand by those successes and the work we do with our students every day.
  

  ******, our priority has always been to support our students and help them succeed, even when unexpected challenges come up. Were here to find a path forward that makes sense for you, whether that means getting back into the original program or exploring one of the other options available to you.

  Were completely open to hearing your thoughts and would really like to work together on a resolution that you feel good about. We're keen on hearing your response and hope to reconnect with you soon.
  

   

  Warm regards,
  Team at Jacob Levinrad
  

  
  

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23326528
  
  I am respectfully rejecting this response. Thank you for your detailed response. I appreciate the acknowledgment of my family situation, but I must firmly clarify several points regarding my experience with your program.
  
  
  First and foremost, at no point during the initial meeting was the onboarding process or the full scope of costs clearly explained to me. I was not made aware of additional expenses like advertising, running paid ads, or the ongoing ******* subscription. Had I been informed of these crucial financial details upfront, I would not have joined the program. The way this information was either downplayed or entirely omitted during onboarding feels deceptive.
  
  
  Additionally, I want to be crystal clear: I am not interested in switching to another program or re-engaging with your platform in any way. My experience from the very beginning has been marked by a lack of transparency, and I have lost trust in your companys business practices.
  
  
  Your response also dismisses the growing number of online complaints as merely 12% of student feedback. However, after conducting my own research, I found extensive reports and discussionsacross multiple platformsdetailing unethical behavior, high-pressure sales tactics, and misleading marketing. Many individuals describe being pushed into the program while facing financial or personal stress, and some were even mocked or belittled for their current circumstances during sales calls. I personally experienced pressure to sign up immediately without time to fully evaluate the program or contract terms.
  
  
  As for the testimonials you referenced, I did express hesitation about their authenticity even during my initial conversation. Some testimonials appear repeatedly using the same individuals, which further raised red flags. After a closer look, many of them now appear staged or manipulated to create a false impression of success.
  
  
  Considering the lack of full disclosure, coercive onboarding process, and growing body of public complaints, the only fair and ethical resolution is a full refund of the program tuition.
  
  
  I hope you take this request seriously. I am prepared to escalate this matter further if necessary, but I remain open to resolving this directly and fairly.
  
  
  Sincerely,
  Julian
  
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/15/2025

  Hey ******,

  
  Thank you for your response and for expressing your concerns so clearly. I want to acknowledge and respect the time and thought you put into explaining your experience we take feedback like this seriously.

  Im genuinely sorry to hear that you feel there was a lack of transparency during the onboarding process. From our side, what was presented on the onboarding call is exactly what was delivered. The tuition you paid covered full access to the mentorship, training, and program resources. Any additional costs related to third-party platforms like ******* are not part of our pricing and are entirely optional, based on the route each student decides to pursue. These are not charged or handled by us, and we do not present them as part of the program cost.

  You also mentioned feeling pressured during the sales call. Our goal is always to provide clarity and help potential students make informed decisions about whether our program is a good fit. We do not support or encourage high-pressure tactics, and if your experience felt otherwise, we sincerely apologize. That is not the type of interaction we want anyone to have.
  

  On the topic of testimonials, we understand your concerns. The results we share come from real students who actively participated and achieved outcomes they were proud to speak about. In some cases, these students are featured more than once across platforms because they voluntarily chose to document their journeys. There is no intent to create a misleading impression, only to share whats possible when the program is utilized fully.
  

  Regarding the online feedback you referenced, we completely understand that some individuals may share negative experiences publicly, and we do take that seriously. However, we also believe its important to consider those reviews in the broader context. The feedback youve seen online represents a small percentage of our overall student base, and we remain proud of the value and impact our program has delivered to the majority of our students.
  

  ******, we respect that youve chosen not to re-engage with the program itself, but wed still like to find a resolution that feels fair on both sides. In situations like this, where theres been a disconnect in expectations, the best path forward is often a direct conversation.
  

  To that end, wed like to invite you to schedule a one-on-one call with Jacob. This would allow both sides to speak openly and work toward the best possible resolution with full transparency. A member of our team will reach out shortly to coordinate that with you.
  

  We remain committed to handling this respectfully and in good faith, and were keen on hearing your response.
  

   

  Best regards,
  Team at Jacob Levinrad

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23326528
  
  I am writing to respectfully follow up regarding the outstanding refund of $800 to Afterpay. I have received written confirmation from Klarna stating that they have reviewed the case and ruled in my favor, resulting in a $4,000 refund, which I have already received. I also have photographic evidence of this communication, should it be needed.
  
  
  Given that Klarna has already returned the $4,000 without issue, I do not understand why the remaining $800 has yet to be processed. There should be no impediment to completing the full refund, especially considering the precedent set with the initial amount.
  
  
  At this point, the only appropriate resolution is for the remaining $800 to be refunded to Afterpay. I ask that this matter be resolved promptly to avoid any further delays.
  
  
  Thank you for your immediate attention to this matter.
  
  
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 05/30/2025

  Today Jacob Levinrad Technologies got in contact with me. A resolution was reached. Thank you for your patience and support. 

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Jacob's course with ******* **** on May 2nd 2024 where she interviewed me and decided I would be a good fit then said the cost was $4800. She rushed me through signing up with Affirm after adding there is a 90 day money back guarantee. Their contract states there are no refunds but she verbally stated there was a refund policy. I had started the coursework and quickly realized that additional capital was needed after the $4800 and I was misled regarding costs. I reached out to Jacob?s team on May 10th stating I wanted a refund. They tried stating there were other options and that they had a very strict policy in place for refunds and I did not qualify. I opened a dispute with Affirm on May 16th, but Jacob?s team reached back out to me stating that they provided me with my store, platform, 1 on 1 calls, and all the other parts of the mentorship program. I advised that I had never requested my store link and what was provided was not what was described as sold. Affirm denied the chargeback and sided with Jacob?s team on June 19th. I went back and forth with Jacob?s team more stating their refund policy and Jacob?s video promoting his program stating, "anyone who does not do well in the program I will kick out and refund". Shortly after, they said it was no longer valid and they updated their website so the video was taken down. However, I have a recording from his website of that video from May 16th so it was valid when I signed up and asked for my money back. I had also asked for a recording of my call with ******* where she advised of the refund policy as well but they stated that she never said that and when I said they were lying and I wanted the recording, that they were unable to as it was for training purposes only. I asked then where I could send documentation requesting it as Colorado Privacy laws entitle me to anything I am recorded in, they once again, refused. I never would have signed up for this without the refund policy. This is fraud.

  Business Response

  Date: 03/24/2025

  Hey *******,

  
  We wanted to personally address your concerns, so instead of just replying here, Jacob recorded a video response to go over everything in detail:
  

  Please copy and paste the link below into your browser, as Jacob justifies how each point is false!

  ****************************************************************************************************
  

   

  To clarify a few key points:
  

  First, you mentioned that you were told there was a 90-day money-back guarantee before signing up. However, in the recorded call with our team member, what was actually stated was:

  
  "So if after three months of you genuinely trying your best, meaning you have, you know, showed up to the calls, you have done everything we told you to do. If you're not performing, like you have not made a sale, Jacob will personally sit on a one-on-one Zoom meeting with you until you do, right? Because we want to make sure you do well."
  

   

  This was never a money-back guarantee, but rather a commitment to hands-on support if you struggled. In that same call, you confirmed that this made you feel confident, and then proceeded to sign the contract. Which, in bold text, clearly states there are no refunds.
  

  Additionally, regarding the additional costs, our program teaches real business models that naturally require some investment. This was outlined in the program, and we also provide alternative low cost business models to accommodate different financial situations. The idea that unexpected costs were hidden is inaccurate, as our team is transparent about ad spend, ******* hosting fees, and other standard expenses.
  

  When you requested a refund, we offered solutions to help you move forward. However, since you signed a binding contract acknowledging the no-refund policy, and had already received full access to the program, the request did not qualify. When you escalated the dispute with Affirm, they reviewed the evidence including the signed contract, and ultimately ruled in our favor.
  

  As for Jacobs statement in his marketing about "kicking out and refunding" students who dont do well, this was not a universal guarantee. It was based on an action-based policy, meaning students who genuinely follow the system and put in effort receive personal coaching to ensure success. The policy was not a blanket refund offer.
  

  Lastly, regarding the recording of your call, we do not provide sales call recordings, as they are used for internal training purposes. However, our legally binding agreement, which you signed, takes precedence over any verbal discussion.
  

  At the end of the day, we stand by our program, and we genuinely want our students to succeed. If you'd like to continue the conversation and explore ways to make this work for you, feel free to reach out to us at **************************************************************************************************** as were happy to help.
  

  Jacob Levirad Team
  

  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23093933
  
  I am rejecting this response because:

  Thank you for your response to my BBB complaint. After reviewing your explanation, I must respectfully reject your statement. While your response provides an overview of the 90-day policy, it fails to address the full context of the conversation and the critical details left out during the initial interactions.
  
  I continue to maintain that there was a lack of transparency during the process, particularly with respect to the fees and refund policy. While the video may explain how the 90-day action-based policy works, it does not accurately reflect the information conveyed to me during the welcome call. It is not reasonable to assume that myself, along with others, all fabricated the existence of a 90-day return policy (screenshots provided from other individuals referencing a 90-day money back guarantee).
  
  Had I been made fully aware, as you now state, of the $4,800 course fee, the $30 Shopify shop fee, and potential ad costs ranging from $50-150, I would have appreciated the clarity and would have politely declined the offer at that time. Additionally, had I known there was no refund policy, I would not have signed up in the first place. I would have recognized that such a financial commitment was out of my reach. 
  
  The high-pressure sales tactics employed during the booking call were misleading, creating a sense of urgency that pressured me into a decision without sufficient time to consider the full scope of the program and associated costs. This approach left me with little opportunity to make an informed decision. If these elements listed above had been properly disclosed upfront, I would not have agreed to the terms or signed the contract.
  
  In light of this, I respectfully request that you reconsider your position on this matter and work with me toward a resolution that acknowledges the concerns raised in my initial complaint. I would like my course cost refunded to Affirm.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/26/2025

  Dear *******,

  We hope youre doing well.

  We just wanted to personally reach out and let you know that weve been trying to connect with you because we truly want to work toward a resolution together. Over the past week and a half, weve been calling and texting you daily and have also offered the opportunity to set up a call directly with Jacob so we can have an open and honest conversation about your concerns.

  We completely understand that situations like this can be frustrating, and we genuinely want to do everything we can to help find a solution that feels fair to you and to us as well. Our goal has always been to work with you, not against you.

  Whenever youre ready, wed love to hop on a call and talk things through. Please just let us know a time that works best for you. Were more than happy to accommodate your schedule.

  Looking forward to hearing from you and hopefully moving toward a positive resolution soon.Warm regards,

  Team at Jacob Levinrad

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have spoken with their team today 4/19/2025 and reached resolution. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 3, 2025, I came across an ad for Jacob Levinrads eCommerce course and decided to join. I didn't know anything about these people, but I believed that they could help me reach my goals. A team member, ****, reached out, asked about my goals and aspirations, and deemed me a good fit. He scheduled another call with *******, another team member, who repeated the process and began onboarding me. ******* instructed me to create an Affirm account, provide my SSN and drivers license, and sign a PandaDoc formwithout explaining any policies and telling me to look them over and not think too much of them. I later found concerning Reddit threads, online reviews, and warnings about the program, and after speaking with people online, which led me to request a cancellation.I tried to contact anyone I could online, but no one had responded back to me. I later got into contact with *******. When I told him I wanted out, he brought in ****, someone part of the leadership team members, who insisted there were no refunds or cancellations per the ******** contractthough I never saw such terms when I first signed it. After pushing back, **** convinced me to drop my Affirm dispute in exchange for a refund. I tried to do as he asked, only to learn from Affirm that disputes cannot be canceled, meaning **** had knowingly misled me.After waiting 10 days trying to get a response from Affirm, **** revoked the offer, claiming I took too long. No one from Jacobs' team has spoken with me since. On March 3rd, Affirm ruled in Jacobs favor, citing a posted refund policy and accepting a falsified signature. They ignored my evidence, leaving me with a fraudulent charge. I have been scammed, and I am seeking assistance in recovering my funds.

  Business Response

  Date: 03/24/2025

  Hey ******,

   

  We wanted to personally address your concerns, so instead of just replying here, Jacob recorded a video response to go over everything in detail:
  

  Please copy and paste this link into your browser!
  

  ***********************************************************
  

  To clarify a few key points:
  First, you mentioned that you were pressured into signing up, but the reality is that you voluntarily completed the sign-up process after speaking with our team. You personally provided the required details, signed the contract, and agreed to the terms, including our clearly stated no-refund policy. These agreements are IP-tracked and timestamped, meaning they cannot be falsified. Additionally, we have a recording of the call when you signed it, further verifying the legitimacy of the process.
  

  Regarding your refund request, we understand that after reading online forums, you had second thoughts. However, disputing the charge under false pretenses / claiming fraud when you knowingly agreed to the terms which put us in a difficult position. When you filed a dispute, we simply provided Affirm with the signed contract that you submitted, which is why the dispute was resolved in our favor.
  

  As for our team members offering to refund if you dropped the dispute, the unfortunate reality is that once a dispute is opened, we lose the ability to issue a refund until its fully resolved. ****** has its own internal policies that prevent cancellations of disputes, and it seems there may have been some miscommunication on that. By the time the process played out, the refund offer was no longer on the table.
  

  Lastly, we understand that negative reviews exist about every business, especially one as visible as ours. With hundreds of millions of impressions, its inevitable that not everyone will be satisfied. However, we also have one of the largest collections of video testimonials in the industry, showcasing real students who have succeeded using our training. You can check them out here: ********************************************************************.
  

  At the end of the day, our goal is to help students succeed, and we truly regret that you had this experience. If youd like to continue the conversation and see if theres a way we can resolve things, feel free to reach out to us at **************************************************************************************************** were happy to discuss further.
  

  Jacob Levinrad Team
  
  

  
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23021606
  
  I am rejecting this response because:

  To respond to your key points;
  First, Yes I did feel pressured into signing up and staying with your program while telling your team members numerous times that I would like to opt out. I take full responsibility for not doing my due diligence and fact checking your company and how much of an impact this company has truly had vs the lies thats displayed online and the possible reviews that were purchased to boost up sales. When I did sign the agreement, I did not see in bold no refunds at all. I honestly believe that was not there and somehow added after the sign-up process. The reasoning for me feelings this way comes to your second point;
  I did not in any way dispute the charge under false pretenses as Fraud. I disputed it because yes, I did have second thoughts and current members in your program who confided in telling me that they regretted joining your course and how much of a mistake it was for them. I was told by one of your team members **** that if I cancelled my dispute with Affirm that he would get me a refund. I have the text messages to prove EVERYTHING I am saying and I will be uploading them with this complaint. He stated that a refund could not be approved with an open dispute. I attempted to cancel the dispute solely because I was explicitly assured both through text message and by the support channel  that doing so would result in a refund. The dispute was only resolved in your favor because once I tried to cancel, both **** and affirm" wouldn't respond to me about anything and the timeframe passed for me to resolve the matter. I truly believe **** tricked me into trying to cancel my dispute and took more time than needed so that the timeframe was missed with Affirm for me to resolve the matter. 
  I find it very contradicting that your company states under no circumstances are refunds issued which is the reason for this entire dispute but then states the timeframe passed for me to receive a refund from your company so it was no longer on the table.  The truth of the matter is your team member **** offered a refund and when the time came to issue, he did not follow through with his promise.  
  As far as the positive reviews, which again could have to be purchased to boost sales, that doesnt prove the success of your company. There are just as many negative reviews as there are positive. Yes, every company will have some negative reviews and people who comment because theyre unhappy but how you resolve those negative reviews is what separates a good company from a great one. These people are evidently the same people that are also in your course having the same issues. My concerns did not just come from the online threads, it also came from other students that are in your program telling me that your practices are shady. I stand by that I was promised a refund and was tricked into losing my dispute with Affirm.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/24/2025

  Dear ******,

  Thank you once again for reaching out and providing further clarity on your experience. We genuinely appreciate your openness and fully recognize the frustration that can accompany situations like this.

  As youre already aware, the agreement you reviewed and signed at the beginning of your enrollment does outline a clear no-refund or cancellation policy. While we do our utmost to ensure clarity around these terms during onboarding, we also understand that misunderstandings or second thoughts can sometimes occur.

  Its also important to highlight that filing the chargeback through Affirm not only violated our agreed-upon terms but also initiated a formal dispute process, which unfortunately required significant time, attention, and financial resources from our side. Specifically, this dispute incurred costs exceeding $1,000 in administrative fees and related expenses. Despite these challenges, Affirm ultimately resolved the dispute in our favor after carefully reviewing the evidence provided, including your signed contract and transaction details.

  With all that said, its genuinely important to us that each student has a positive experience, and your feelings of frustration certainly arent lost on us. We would greatly appreciate the chance to discuss your concerns in a more personal and direct manner, and we sincerely believe that a conversation could help clarify misunderstandings, rebuild mutual trust, and allow us to explore possible solutions.

  To facilitate this, we warmly invite you to connect directly with Jacob on a brief call. During this conversation, well openly discuss your experience, listen carefully to your perspective, and explore pathways toward resolving your concerns, potentially including addressing a settlement of funds. Were prepared to absorb the additional costs weve already incurred in handling this dispute because your satisfaction and maintaining a positive relationship matter deeply to us.

  Our team will reach out to you shortly to arrange this call at a time that suits you best. We truly hope youll accept this invitation, as we feel confident it can lead us toward a constructive and positive resolution.Thank you again for your patience and willingness to communicate openly with us. Were looking forward to connecting soon.

   

  Wishing you the best,

  Sincerely,
  Jacob Levinrad University
  ****************************************************************************************************

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23021606
  
  Dear Jacob Levinrad Team,

  This email is to confirm receipt of Jacob's email dated 4-24-25 stating that a full refund has been approved for my case. I appreciate this resolution.

  The email instructed me to contact you for the next steps in processing this refund. Before doing so, I noticed a recent statement on the BBB platform indicating a desire to speak with me further by phone.
  As I have previously requested, I prefer to keep all communication in writing via email to ensure a clear and accurate record on my end. Given the clear agreement outlined in Jacob's email regarding the full refund, I wanted to inquire whether a phone call is truly necessary to proceed with the refund process. I am happy to provide any necessary information via email to facilitate the next steps.

  Please advise on how best to proceed with the full refund as per your company's email.

  
  Thank you for your time and attention to this matter.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 04/25/2025

  Good Evening,

  This is a response with talking to an agent over the phone. the BBB agent who is handling the case requested me to do this. I am requesting this document to be sent to Jacob's team on my behalf. They need to still sign it, so it can be a legal binding contract on both sides.

  Therefore, I request this to be send to Jacob's team so we can move forward with the full refund that was stated on this document/agreement. 

  Business Response

  Date: 05/04/2025

  Hey ******,

  Thank you for your message and for confirming receipt of our recent communication.We want to reassure you that we remain committed to moving forward with the agreed-upon settlement. At this time, we are just awaiting final review and sign-off from our legal team in order to formalize the agreement.

  We completely understand your preference to keep all communication in writing, and well continue to honor that. Once the signed document is finalized on our end, we will send it over promptly so we can proceed with next steps.We appreciate your patience and cooperation, and look forward to concluding this matter shortly.

  Warmest regards,
  Team at Jacob Levinrad

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****