Business Profile

Life Insurance

Insurance Supermarket Inc.

BBB Accredited Business A Rated by BBB

Complaints

Customer Complaints Summary

23 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing on behalf of my elderly mother, ****** *****, pursuant to the attached POA. We detected an ACH withdrawal from her bank account on 6/11/25 in the amount of $48.77 paid to ISI Life Insurance. My mother lacks the capacity to have knowingly agreed to this transaction and we fear it was the product of coercive and deceptive sales tactics and under extreme duress. We demand an immediate refund and cancellation of any policy related to this matter. For reference in investigating this matter, her address is:***********************************************
Business Response
Date: 06/18/2025
Good Morning ** and **s, *****,

We regret to read your review concerning your experience. Ensuring customer satisfaction is a primary concern of Specialty Life Insurance and we want to assist with the following matter at hand.

Please allow us sometime to review the information we have on record (applications, recordings, emails, etc.) in regards to the issue at hand. We want to apologize for the dismay the following may have caused you, we would like to rectify the situation, we have contacted our administration to further investigate the matter at hand.

Please note that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: ******************************************************************************;

Please note that should we require further information concerning the following we may contact you for further details. The administration team will be contacting you shortly to assist in this matter.

Sincerely
******* ********
Compliance ******************** of Companies
***************************************************************
Direct Line : ************
E: *************************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Customer Answer
Date: 06/20/2025

Complaint: 23469064

I am rejecting this response because they are still looking into the matter and therefore it has not yet been resolved

Sincerely,

***** *****
Business Response
Date: 06/24/2025
Good ********************************** you for your patience.

We have received conversation from our administration department that the policy in question has been cancelled, and the refund has been processed.

Please allow 3 business days for the funds to be deposited into the account.

If you have any further questions please do not hesitate to contact us.

******* ********
Compliance Manager
********* of Companies
************************************************************************************
Direct Line : ************
E: *************************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the Office Manager here at Insurance Services (The *** Companies) I receive multiple calls daily and have for the past few months about individuals bank statements being marked with no more information other than ***. When you ****** *** it gives our company information and said individuals do not hold accounts with us nor can we deduct funds from their bank accounts, we are ********************** brokers we do not ever take money from any ones account. ********************** ***************** is however their own insurance company and can deduct funds from these said accounts. I get phone calls daily sometimes with these people calling back repeatedly. It is hindering our business and our employee work day having to take these calls and their customer base not being able to make contact with them. There needs to be resolution on this matter as soon as possible.
Business Response
Date: 05/06/2025
Good Afternoon *******

As per our phone conversation, here is my contact information.

Our team will get together and review all of the information that we discussed, and find a resolution to assist in order to make sure that our clients contact us directly.

Again we want to thank you for attempting to assist and redirect our clients to us. We want to apologize for the dismay this may have caused you, and hope that we find a resolution shortly.

Please do not hesitate to contact me directly in the meantime.

Kindly

******* ********
General ***************************************** of Companies
***************************************************************
Direct Line : ************
*************************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Customer Answer
Date: 05/20/2025

Complaint: 23277678

I am rejecting this response because: I am still receiving calls for this company which is interfering with my daily work. Please be advised that I agreed to work on this issue and have had no further interaction. My hope is we can get to a reconciliation on this matter. Thank you.

Sincerely,

Insurance ************* ******
Business Response
Date: 06/05/2025
Good Afternoon and thank you for your patience in this matter.
We are still investigating the matter, and we sincerely apologize for the time being taken to find a resolution. Given that we need to work with external third parties, the matter does require time to correct and address the issue. We again greatly appreciate your patience, and in the meantime please do not hesitate to re-forward the clients to my direct number or divert them to my email address so that I may assist them with their needs.

We want to sincerely thank you kindly for your patience.
******* ********
Compliance ******************** of Companies
***************************************************************
Direct Line : ************
E: *************************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.

Customer Answer
Date: 06/06/2025

Complaint: 23277678

I am rejecting this response because:

I am still getting back-to-back calls about monies being taken out of bank accounts and our number is being given to Insurance Supermarket Inc customers at their banks.

Sincerely,

Insurance ************* ******
Initial Complaint
Date:04/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Insurance Supermarket International is utilizing lead generators who are violating the *** Do Not Call list and utilizing Caller ID Spoofing to hide their identities. I have evidence of the lead generators (most likely from *****) making over **************************************************** with a Life Insurance Representative. This number has been on the *** do not call list since July 1, 2003.I recorded the calls and finally worked through all the lead generator "validation" individuals and was connected to the actual business purchasing the leads (Insurance Supermarket International). This organization instantly hung up when I explained the violation.This company cannot hide behind a lead generator in order to violate the *** Do Not Call list. I have also reported this organization to the ***. I receive roughly 25 illegal calls daily. Most of the life insurance calls begin with "Hello this is *****" automated voice. They will not cease. Therefore, I am demanding this organization settle with me for the continual violations.
Business Response
Date: 04/23/2025
Good Morning Mr.********

We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

ISI received the call transfer from a contracted third party to assist with your Insurance request. We have also added your number ************ to our internal Do Not Call registry, and hope that the following rectifies the situation on our behalf from further calls being made from Insurance Supermarket.

Please note that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: ******************************************************************************;
If you have any further questions please do not hesitate to contact us.

Sincerely
******* ********
General Compliance Administrator

********* of Companies
*******************************************************************************
Direct Line : ************
*************************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SOLICITING PHONE ******, EVERY DAY I GET ****** FROM THIS COMPANY THEY HAVE ****** COMING IN FROM NUMBERS THAT CAN NOT BE CALLED BACK ON WITH PRE RECORDED MESSAGE ONES I GET TO *** THEY TELL ME THEY ARE INSURANCE SUPERMARKET *** FROM *************, I ASK THEM DO NOT CALL ME I AM ON DO NOT CAL ********* THEY WOULD HANG UP, I WENT ONLINE AND FOUND THEIR NUMBER AND CALLED DIRECTLY TO REQUEST STOP CALLING BUT THEY WOULD HANG UP ON ME. I ***ORTED THEM TO *** ALREADY AND STILL RECEIVE ******, I AM ASKING FOR YOUR HELP TO STOP HAARRASMENT ******, I WORK FROM PHONE AND STAFF CRITICALLY ILL PATIENTS WITH NURSES THEIR ****** DISTRAPTING MY ABILITY TO DO MY JOB FOR PATIENTS ON LIFESUPPORT, THEY VIOLATED DO NOT CALL REGISTRY RULES AND VIOLATED ME BY NOT REMOVING MY NUMBER AFTER ASKING ON NUMERIOUS OCCASIONS, I HOPE YOU CAN HELP ME
Business Response
Date: 04/10/2025
Good ******************************** read with regret your review of our company. Ensuring customer satisfaction is a primary concern of *** and we would like to rectify the situation.

This is to confirm that your number ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

Please note that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: ******************************************************************************;

If you have any further questions and or concerns please do not hesitate to contact us.

Kindly

******* ********
General Compliance Administrator

**********************
*******************************************************************************
Direct Line : ************
*************************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Customer Answer
Date: 04/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Bodiakin
Initial Complaint
Date:12/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an insurance company that keeps on calling me from different numbers. I have blocked all their numbers and sent them messages not to bother me. It is Specialty Insurance. I want them to leave me alone. I explained that I did not want their insurance.
Business Response
Date: 12/09/2024
Good ******************************** read with regret your review of our company. Ensuring customer satisfaction is a primary concern of *** and we would like to rectify the situation.

This is to confirm that your number ************ and ************ has been added to our internal Do Not Call list as requested. Please let us know if there may be any other number(s) that we have contacted you on.

We have also added your email ****************************** to the unsubscribe list.

Please note that at all times your information will be treated in accordance with ISI's Privacy Policy that can be found on our website: ******************************************************************************;

If you have any further questions and or concerns please do not hesitate to contact us.

Kindly
******* ********
General ***************************************** of Companies
*******************************************************************************
Direct Line : ************
*************************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Customer Answer
Date: 12/09/2024
I am satisfied with your reply and message from Specialty Insurance. Thank you for your time and effort.
Customer Answer
Date: 12/09/2024

Better Business Bureau:

I am satisfied with your reply and message from Specialty Insurance. Thank you for your time and effort.

Sincerely,

****** Swim
Initial Complaint
Date:10/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am being harassed by insurance supermarket. They call me sometimes 6 times a day. I have asked them multiple times to please not call me anymore. It does no good
Business Response
Date: 11/19/2024
Good *************************************** customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

ISI does not accept call transfers from any contracted third parties from numbers on the National Do Not Call Registry unless express consent can be provided. In order to validate and confirm the consent on record we would need the number(s) where you received the calls. We cannot find the phone number ************ in our systems database.

Therefore if there is another phone number of point of contact that we have called you upon, this would be greatly appreciated if it can be provided as soon as possible so that we can make sure that we add you to our database as a Do Not Call as soon as received for the calls to no longer keep persisting

Please provide at your earliest convenience.

Sincerely,
******* ********
General Compliance Administrator

********* of Companies
*******************************************************************************
Direct Line : ************
*************************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le destinataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Business Response
Date: 11/29/2024
Good Morning

We would like to follow-up with you concerning your previous request.

If we could please have the number(s) that contact was made on, so that we can review all of the information at hand and add you to our internal Do Not Call registry, this would be greatly appreciated.

We cannot assist with your request unless the number(s) that we called you upon can be provided.

This would be greatly appreciated.

Thank you
******* ********
General ***************************************** of Companies
*******************************************************************************
Direct Line : ************
*************************************
SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Business Response
Date: 12/03/2024
Good Morning

We would like to follow-up with you concerning your previous request.

If we could please have the number(s) that contact was made on, so that we can review all of the information at hand and add you to our internal Do Not Call registry, this would be greatly appreciated.

We cannot assist with your request unless the number(s) that we called you upon can be provided.

This would be greatly appreciated.

Thank you
******* ********
General Compliance Administrator

**********************
***************************************************************
Direct Line : ************
*************************************
SLI & ISI
Initial Complaint
Date:07/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a policy they're saying that I called in a day past the day in order to receive a refund on the policy but when reading the paper is anytime within 30 days of the receipt of the policy by the owner this policy may be returned by the owner for cancellation by delivering or mailing to the company or our agents such be the same position as if no policy or contract has been issued any premiums paid to the policy will be refunded to the owner I called in on July 3rd of 2024 to cancel my policy because the payment was more than what I was told and the date of issue is June 3rd 2024 and they're telling me that if I would have called in July 2nd they could refund me the money they had told me over the phone the first gentleman I spoke to is that I would receive a refund it would be a wire transfer back to my bank account within seven business days I still have not received it I called back in and now I'm being told that I will not receive a refund that I was missed told information I would like a refund of my ****** upon speaking to the lady today she told me there are no supervisors no managers no one above her and I would not be receiving my refund because I was a day past the refund day I think that is completely unreasonable and I should receive my refund.
Business Response
Date: 07/16/2024
Good Morning *************

We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI .

We have contacted our applications department to review your file and your request concerning the cancellation completed, please allow us some time to review all of the information (recordings, and company protocols and completion of termination of policy)

We sincerely apologize for your dismay on this matter and will respond as soon as possible on this matter.

Please do not hesitate to contact us directly if you have any further questions and or concerns.

Sincerely
*******************************
General ***************************************** of ****************************************************************************************************** Line : ************
*******************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Business Response
Date: 07/16/2024
Good Morning *************

We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI .

We have contacted our applications department to review your file and your request concerning the cancellation completed, please allow us some time to review all of the information (recordings, and company protocols and completion of termination of policy)

We sincerely apologize for your dismay on this matter and will respond as soon as possible on this matter.

Please do not hesitate to contact us directly if you have any further questions and or concerns.

Sincerely
*******************************
General ***************************************** of ****************************************************************************************************** Line : ************
*******************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Customer Answer
Date: 07/17/2024

Complaint: 21990128

I am rejecting this response because: I want a refund on my request done July 3rd.

Sincerely,

*****************
Business Response
Date: 07/22/2024
Good ****** *************

We regret to revise your response on the Better Business Bureau website on the experience with the *** cancellation process.

After careful review of the subject matter pertaining to the cancellation request, we have thoroughly reviewed all the information pertaining to this cancellation. We have revised all the protocols that were made by our administration team and the cancellation to be processed according to the regulations by our carriers.
We understand that this process has been very frustrating to you and that this was not a simple process to adhere to.
*** wants to make sure that all our clients are protected in their rights and request being adhered to in a professional manner.

We would like to sincerely apologize for your experience in this matter, and we have been informed that a refund has been processed to be deposited to you in the next 4 to 5 business days. We also have been informed that *************************** from our administration team has contacted you and re-enforced that the following has been completed.

We hope that this will rectify any hardship that has been caused in this process.
If you have any further questions and or concerns please do not hesitate to contact us directly.
*******************************
General Compliance Administrator

*** Group of ****************************************************************************************************** Line : ************
*******************************

SLI & ***

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Initial Complaint
Date:01/12/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was continuously called by this company even though I do not want additional insurance.This business makes it difficult to contact them on purpose it seems. Please add my information to your do not contact list.
Business Response
Date: 01/15/2024
Good Morning *****************,

We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

ISI does not accept call transfers from any contracted third parties unless express consent can be provided. While we further investigate this matter, we suggest re-registering your number with the National Do Not Call Registry in order to negate any active consents allowing for calls to be made to this number.

We have also added your number to our Do Not Call list and hope that the following rectifies the situation on our behalf.

If you have any further questions please do not hesitate to contact us.

Sincerely

*******************************
General ***************************************** of ********************************************* *******, L4K 5B8
Direct Line : ************
*******************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Customer Answer
Date: 01/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:12/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a policy from this company and a day after, I could not get a hold of them at all on any number that was given to me. I feel like I was scammed by this company.
Business Response
Date: 12/11/2023
Good afternoon *****************,

We read with regret your review of our company. Ensuring customer satisfaction is a primary concern of ISI and we would like to rectify the situation.

We sincerely apologize for your dismay and we will be contacting you as soon as possible to complete your cancellation request.

Please do not hesitate to contact me directly if the issue is not resolved in a prompt manner.

Sincerely
*******************************
General ***************************************** of ********************************************* *******, L4K 5B8
Direct Line : ************
*******************************

SLI & ISI

The information contained in and/or attached to this message may be confidential and is intended to be delivered to the recipient(s) named above. If you are not an intended addressee (or responsible for delivery of the message to such person), you are requested to destroy this message and kindly notify the sender by reply email. / Les renseignements contenus dans le present message et/ou joints au present message sont confidentiels et sont destines au(x) destinataire(s) ci-dessus. Si vous n'e^tes pas le desti- nataire designe (ou la personne chargee de l'envoi de ce message au destinataire designe), veuillez detruire ce message et aviser l'expediteur par courrier electronique.
Initial Complaint
Date:07/26/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out a policy one day and financial problems came up the next. I tried to cancel the policy. I have reached out to them numerous times through email and through phone calls. I also, put a stop to the payment through my bank. This business has not responded to any of my emails or phone calls. The only thing I would like is for the policy to be cancelled.
Business Response
Date: 07/27/2023
Good morning ******************,
We read with regret your experience with our company. I will be in contact with you directly shortly, after I speak with our operations team in regard to your matter. I can be reached at the following contact information.
Thank you,
*******************************
Director of *********** *********************** of ************************************************************************************ ************
Direct Line : ************
**************

Business Response
Date: 07/30/2023
Good afternoon,

We have processed a refund for the client and facilitated her request to cancel the policy. Thank you.
~HMC
Business Response
Date: 08/09/2023
Hello ******************,
I understand that our team has reached out to you several times without success. You can reach out to me directly in order to resolve the issue. **************.

Thank you,
*******************************
Director of *********** *********************** of ******************************************************************************* Line : ************
**************

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Insurance Supermarket Inc. is BBB Accredited.