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Business Profile

Life Insurance

Best Meridian Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Life Insurance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I obtained coverage with *** in 2020 and have paid them approximately $88,354.66 in premiums. These premium payments were made with the expectation that I would be covered for necessary medical treatments, which *** has failed to do. Effective Feb 2025 I have terminated BMI insurance due to what I will outline below and am looking for compensation for the great financial and emotional strain they have caused.BMI provided authorization for an office visit with Dr. ******** *******, due to prostate related symptoms. I booked flights and accommodation and traveled from ******** to ***** for this visit, with the expectation to undergo surgery after meeting with Dr. ******** Dr. ******* diagnosed me with Benign Prostatic Hyperplasia (BPH) with lower urinary tract symptoms (N40.1) and recommended the ***** procedure, which we scheduled pending authorization from BMI insurance.BMI denied authorization 1 day prior to the scheduled procedure, stating this was a pre-existing condition, and referencing a 2016 visit with Dr. ******* ****** where he documented a diagnosis of Elevated PSA (R97.2). The notes from the 2016 visit clearly state "Patient presents with a PSA elevation of 7.67. This was found in a screening exam. Patient has not been complaining of any voiding symptoms. Patient denies any dysuria, hematuria". This visit was completed as a follow up from a prior screening exam and not related to any symptoms other than an elevated PSA result. PSA levels can naturally increase with age, and in many cases, this is not associated with a diagnosable prostate condition, such as BPH. Further diagnostic tests, including a prostate biopsy or additional examinations, would have been required to determine whether a true condition existed at that time. There are no records after that 2016 visit that document a diagnosed prostate condition. BMI is claiming the Elevated PSA diagnosis from 2016 is a pre-existing condition. This is incorrect and violates policy conditions.

    Business Response

    Date: 02/19/2025

    We understand how challenging it can be to navigate health-related issues, and we empathize with the frustration this situation has caused. However, after a thorough review of the case, ***'s decision was made in accordance with the terms of the policy and the information provided during the application process. When Mr. ****** applied for coverage in August 2020, the policy was issued based on his health declaration, which indicated no pre-existing conditions or relevant family medical history. Unfortunately, a detailed review of medical records later revealed prior evaluations for an elevated PSA, a recommended prostate biopsy, and longstanding urinary symptomsnone of which were disclosed during the application process. There was also an undisclosed family history of prostate-related conditions. ***'s decision to deny coverage was not made lightly. It was based on the discovery of material misrepresentations and nondisclosures during the application processinformation that, had it been accurately disclosed, would have affected the terms of the policy. As a result, a retroactive exclusion was applied in accordance with the policys provisions. We regret the inconvenience this situation has caused Mr. ****** and remain committed to addressing any further questions or concerns.

    Customer Answer

    Date: 02/20/2025

     
    Complaint: 22893659


    I request the official definition of what *** considers a "pre-existing condition" according to its policy. I would appreciate it if you could provide the exact reference in the policy or in your terms and conditions where this criterion is defined. I had previously requested this via the customer service email and this request has gone unanswered.


    Sincerely,

    ******* ****** *********

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    BMI company

    Address: **********************************************************************************

    Customer Answer

    Date: 01/24/2024

    I was contacted by a representative of this business in my home country saying they had a plan for retirement savings and life insurance. After signing the contract the person said they will need to wait for authorization. I explicitly asked the representative to make sure I was charged on the 5th of every month. They started taking out $250 then $102 when the agreement was to pull out only $100 per month.They had hidden fees I didn't know about and later on they sent a copy of a signed contract that I did not sign for, it was different. I requested to remove my card which the representative said she did I wasn't charged on Nov and Dec but then I received another charge on January. She texted me as if my service was still active. In this new contract they stated that if I canceled my account before a year tI would lose all my savings. I did not get any refund after my cancelation and no service was rendered whatsoever. Therefore I demand a full refund since I was supposed to be saving money. They later on said it was not a savings account but a stock investment which I did not sign for. Contract ID **********

    Business Response

    Date: 02/12/2024

    We received three payments: September 15, 2023, October 3, 2023 and October 31, 2023 in the amount of $100.00 each.  A credit card was registered in the policy records for monthly withdrawals in that same amount, but on December, 2023 the credit card used for these payments was declined.  A letter dated December 3, 2023 was sent advising the insured that her policy had started the grace ****** November 28, 2023 due to insufficient premium payments and/or not enough values in her policy which were necessary to keep the policy in force.  She was advised of the amount required to be paid and the date that this payment was due.  No payment was received thus, the policy lapsed.

    An email was sent to the insured on February 9th advising her that due to the fact that the last payment received was not enough to keep the policy inforce and that we did not receive any additional payments the policy had lapsed and a confirmation of the refund was also sent along with the email.  The three payments received provided the insured with coverage and the payment received, which was not enough to keep policy in force was refund.  No more refunds are due to the insured.  

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