Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So you took a collections from *************** File # ******* ********* **** 03/24/1994.We resolved the situation and came up with a payment plan after calling you guys 27 times with only 2 calls backs. Look I understand your busy, but when you're in the industry of freezing people's entire account, that's something that needs to be dealt with promptly in a reasonable time. I called:6/2/2025 at 3:09pm 6/4 at 12:27pm and 4:47pm 6/10 at 1:38pm 4:18pm and 4:25pm 6/12 at 1:50pm 3:20pm 5:20pm 6/13 at 9:32am 9:34am 11:51am 6/16 9:09am 2:22pm 2:23pm 2:29pm 6:25pm 6/17 11:21am 11:22am 12:18pm 12:22pm 6/19 9am 6/27 10:51am 7/1 7:29pm 7:31pm 7/8 3:28pm 3:30pm Now the situation is the document you provided me was not filled out correctly, and I am 2 months late on all my bills and rent, facing eviction, and am feeling overwhelmed by all of this. This is not fair, I did my due diligence in reaching out and resolving the situation.The bank told me its missing the clerk of courts signature, this is negligence and delay in funds availability.

  Business Response

  Date: 07/08/2025

  Attached is a copy of the Final Judgment of Garnishment that was signed by the Judge on June 26, 2025 and sent to the parties on June 27, 2025.  *********** would like to discuss this matter please contact our office at ********************.  

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was served with a suit sent by this company on May *******. I have called and left messages, emails with M ****. No one returns my calls or emails . I am requesting to set up a payment and to get this resolved as soon as possible.

  Business Response

  Date: 06/02/2025

  Dear Mr. ************ I apologize for your difficulty in reaching our office.  I see from your file that you spoke to Mr. **** on May 30 and resolved the matter.    If you need anything additional you can contact our office at ******************** or my direct extension is 114. Thank you. 

  Business Response

  Date: 06/17/2025

  Hello *** *****, 

  I have reviewed your message recently sent to the BBB.   Please contact our office.  My direct number is ********************.  Your response above about your bank account is unrelated to our file.  

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sued me for a debt collection. We settled the matter in court and they gave a website so I can make a payment. When I go to make a payment in their website it ask for a check number. I dont have checks its 2025. Its either Debit or ACH not checks! I attempted to call them to see if there is any other forms of payment and was on hold for 17 minutes. No one answered! My payment is due in a few days and I have no option of making a payment in any other way! I contacted my lawyer and they said they were going to attempt to contact them and nothing yet! I dont want them to garnish my wages! If you see their ****** review page everyone is having the same issue because no one has checks anymore!

  Business Response

  Date: 05/21/2025

  You can pick a check number that you have not previously used for another payment.   Another suggestion is if making the payment today, use the date as the check number.  "0521"  (May 21).  Payments can also be mailed to the office.  
  

  Customer Answer

  Date: 05/22/2025

  I submitted the payment and I also have sent a wire transfer from my *********** account. Please confirm that the payments were received.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23357671
  
  I am rejecting this response because I need for the company to confirm they have received my payment.

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 05/29/2025

  The firm has a payment posted 5/21/25.  Ms ****** should be able to tell from her bank account if the payment has been debited. 

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. First and foremost your business responses are unprofessional considering your a law company. When wiring, yes they debit your account immediately, however there is no indication if the recipient received the wire. There is no way a sending bank can tell if a recipient bank has received a bank wire unless sit was international. My bank also said that it can take 3-4 business days to return a payment if the information is incorrect. I called your business a couple of times and even left a message to verify that your business received the wire. I have yet to receive a call back to confirm if payment was received. Your payment systems are outdated and no receipts are given. This is unacceptable and poor business practices, and quite frankly a violation of the Florida Deceptive and Unfair Trade Practices Act. You will be hearing from me soon. Do better. Thank you.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by my job on 04/08/25 about a garnishment of my check by this law office, which is the first time Id received notice of any claim against me or judgement granted against me. I called Hayt Hayt and Landau who called not tell me what the judgement was in reference to or who exactly the creditor was. I was asked if I wanted to make the payment in full. I said no because I never realized any information regarding this claim prior to now and wanted more information. I did acknowledge a prior debt that I had with a credit the claim may be regarding and started that I attempted to make a settlement payment with that creditor prior that apparently was not processed. I was told that someone from the law office would call me back to discuss further. It is now 04/16/25 with garnishment of my wages to start on 04/25/25. I have still not received a call. Ive made attempts to call back and no one answers the phone. How do submit a request to garnish my wages through my employer but not notify me of a claim or judgement? And there is no one available in your office to discuss the claim further?

  Business Response

  Date: 04/22/2025

  A lawsuit was filed in Chatham County Magistrate Court to collect on an outstanding *************************** account ending in 2346.  Ms. ***** was served on 10/7/2023 and the court entered a Judgment on 12/20/23 for $997.95.  Pursuant to the account information we received from our client the account was opened on 11/5/2015.  The last payment was made on 7/14/2017 and the account was charged off on 2/18/2018.  If you want like any additional information please contact our office at ********************.   

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23214510
  
  I am rejecting this response because: the last payment made on this account was June 2017. The lawsuit was filed in October 2023, which was outside of the statute of limitations for the claim. I was not severed with a claim against me. The claim was documented as a residential serve with an inaccurate address listed. This was an illegitimate claim filed.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/15/2025

  If Ms. ***** would like to discuss this matter she may contact our office at ********************

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get ahold of this business for over a year to take care of an auto loan sent to them for collections. I have not been able to get through to them after calling countless times and even calling the original creditors and having them try to reach out. Every time I call the call is either ended or I spend upwards of an hour on hold before giving up. When the original creditors try to call they also never receive and answer and tell me they are sending a message to them to contact me and I should hear from them in 3 business days. I never do.

  Business Response

  Date: 04/14/2025

  I apologize for your difficulty in reaching our office.  We have tried to reach you at the phone number provided and have not been able to make contact with you.  Please call our office at ******************** to speak to an account representative. 

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ***** ******************************************************************************************** ************ 03-28-2025 **Subject: Formal Complaint Against Hayt, Hayt & Landau, P.L. for Unlawful Debt Collection and Wage Garnishment** **Account Number: ****************** I am filing this formal complaint against Hayt, Hayt & Landau, P.L. for engaging in improper and unlawful debt collection practices that have resulted in financial and emotional distress. Their actions include disclosing my personal financial information without consent, attempting to collect an unverified debt, and unlawfully garnishing my wages without due process. Specific Complaints: 1. **Unauthorized Disclosure of Personal Information**: The agency has improperly shared my financial details with third parties without my consent, violating my privacy rights. 2. **Attempting to Collect an Unverified Debt**: They are pursuing collection of a debt I do not legally owe without providing adequate documentation proving its validity. 3. **Failure to Provide Debt Verification**: Despite my requests, the agency has not provided written validation of the debt, including the original creditors details and an itemized statement of charges. 4. **Unlawful Wage Garnishment**: My wages are being deducted without a valid writ of garnishment or proper legal notification. This has caused financial hardship and is a direct violation of my rights. Requested Actions: - Investigate Hayt, Hayt & Landau, P.L. for their improper debt collection practices. - Require them to provide full legal validation of the alleged debt. - Cease all unauthorized third-party communications about my financial information. - Stop wage garnishment until a valid legal verification is provided. - Reverse any improperly deducted wages. I urge the BBB to take immediate action to prevent further harm to consumers and hold Hayt, Hayt & Landau, P.L. accountable for their unethical practices. Sincerely, ******* *****

  Business Response

  Date: 04/07/2025

  Hayt, Hayt & Landau, P.L. (Hayt) has reviewed the inquiry made by Mr. ****** investigated the allegations and responds as follows:
  Hayt is a law firm that performs legal services on behalf of **************** N.A.  (hereinafter referred to as the Bank). On or about February 8, 2023, the Bank placed ********* account with ************ for collection of a defaulted *************** credit account.  A lawsuit was filed in Palm Beach County Court on or about May 10, 2023 and after no response from Mr. ****** the Court entered a default final judgment on or about September 19, 2023. Pursuant to Florida Statute, a wage garnishment was issued by the court on or about February 14, 2025 for collection of the default final judgment. No objection to the garnishment has been filed by Mr. ****** Hayt did not share any information with a third party except as required by the garnishment statutes.Additionally, Hayt does not report accounts to the credit bureaus. As requested in the inquiry, Hayt will send Mr. ***** verification of the debt for his review.
  If Mr. ***** has any further questions regarding the account,a representative from Hayt can be reached at ***************************    

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, 2025, I received a letter from Hayt Hayt and Landau alleging that I owe a debt to *************. Upon receipt of this letter, I made 4 attempts to contact this business to diplomatically request a detailed validation of debt letter in accordance with my consumer law rights and under the Fair Debt Collection Practices Act (FDCPA). Each time I called I was inappropriately transferred, abruptly hung up on, or mistreated by the representative(s) by them not respectfully answering my questions, and now here I am on March 25th still seeking answers that do not violate my consumer law rights. I encourage this business to review the calls to see how I have not been properly assisted.This complaint serves as my attempt and request for a detailed debt validation letter I want my request in writing, I demand a cease of debt collection efforts until my validation request has been satisfied. Furthermore, any and all negative credit reporting efforts must cease expeditiously and be remove from my credit files until this validation is complete. I do not agree with the information at this time and believe that I am experiencing a defamation of character when information is being reported against me that I do not believe are ********** validation request letter involves the following request and please provide to me in writing:- the full account number, name and address of the original creditor - any and all contracts for this account with my signature and date -the aggregate amount of purchase for this alleged debt upon transfer - a 1099c if this account is a charged off -a full itemization of all payments received since account opening - a full break down of how the current alleged amount owed was calculated - a breakdown of fees from when this debt was transferred - all billing statements up to and including the most recent statement -When the creditor says it was due, and when it became delinquent -When the last payment was made

  Business Response

  Date: 04/07/2025

  I apologize for your difficulty in reaching an account representative and Hayt, Hayt & Landau will internally review all phone calls received from Ms. ************ Our account notes reflect on 3/25/25 that you spoke to an account representative Daniria ****** and verbally requested validation of debt.  ********** has prepared for mailing a validation of debt response letter pursuant to your request on 3/25/25.  If you have any further questions please contact our office at *************************** 

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23114493
  
  I am rejecting this response solely because I am missing so additional feedback regarding my concern as follows; 
  
  As of today 4/7/25, I have yet to receive the aforementioned details outlined in my validation of debt request dated 3/25/25. 
  

  With all due respect, please mail me the entire details requested in my documented compliant that I sent on 3/25/25 so that I can further review this matter as appropriate. 

  Thank you for acknowledging that I experienced difficulty reaching a representative.
  

  Quick note: There was a call where I was either inappropriately transferred or hung up on.

  Daniria at ext 167 was my final call ( after multiple attempts) and she was the only professional representative that listened to me , but I was still so upset at how I was handled that I questioned the integrity of the business. 
  

  Finally - 

  As a consumer I have rights and deserve to be treated with respect.
  

  In conclusion, please send me the validation details for review. 

  Thank you for addressing my complaint. Please advise.

  Sincerely,
  
  **** *****

  Business Response

  Date: 04/14/2025

  Hello our office mailed you the validation of debt request.  If you have not yet received it please contact our office at ********************. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was served with a summons from this company on 3/4/******* not know why. I tried to reach them on ************, held for over an hour, no one answered.

  Business Response

  Date: 03/06/2025

  I apologize you had trouble reaching someone in our office.  We tried to reach you today however, we were unsuccessful.  We are available for a call back at ******************** or ext 114 if you would like to contact our office again.  

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23024496
  
  I am rejecting this response because:
  
  Sincerely,
  
  Pamalu ****

  Business Response

  Date: 03/10/2025

  Hello You state that you are objecting to our response.  You may contact our office at ******************** or ext 115 regarding this account.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2024 I finished refinancing my *** loan to pay off my debt. The federal government requires that certain debts be paid when refinancing an *** loan. The money for those debts is placed in an escrow and checks are delivered to the home owner to mail out. In June of 2024 I paid this debt and sent the check via certified mail: 9589 0710 5270 1525 9337 88. It was received at the same time I sent another check to the same debt collector. One check mad been cashed, the other, the one in question on this complaint has not. I have sent one letter to this collection agency already disputing this debt and theyve ignored it. This is my last attempt to end this, my next step is to file a federal complaint and then seek litigation for the harassment I am enduring at the hands of this collection company. This is all verifiable trough **** documentation and the money still sitting in escrow for almost 9 months. This is a scam or grossly negligent to attack a hardworking persons credit improperly in this manner.

  Business Response

  Date: 03/10/2025

  Hayt, Hayt & Landau has forwarded this complaint to our client for review.  Upon receipt of a response we will respond to this complaint.  

  Business Response

  Date: 03/19/2025

  Our ************************ is still investigating Mr. *********** BBB Complaint.  A response will be filed shortly. 

  Business Response

  Date: 03/21/2025

  Hayt, Hayt & Landau,P.L. has sent Mr. ********** complaint to ****************************** the current creditor for the $5,715.79 debt disputed in the complaint.  In response, ****************************** has recalled the account from our office and advised us that they will be writing directly to Mr. ********* concerning his dispute.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a settlement agreement with this firm whereby I am making monthly payments on a debt and the firm has not provided any statement or online access to payment history. Additionally, when you call the firm 99% of the time you are in a que for customer support with no answer and the one I got through and reach representative *** ******** he advise he was not able to access my account and put me back in the que for another with no answer. My steps is to write a letter to the judge who signed off on the settlement adviser her of my experience with the firm and their failure to adequently service this settlement account.

  Business Response

  Date: 02/12/2025

  Hayt, Hayt & Landau, does not send statements/receipts.  From review of your file, you spoke to our office on 1/24/25 and we sent you a copy your payment history.  As of 2/12/2025 you have paid $825.00 on this account.  Feel free to contact me directly at ******************** for balance information.