Customer ReviewsforThe GLD Shop

Hello,

Thank you for bringing this to our attention. We understand how important it was for your jewelry to arrive in time for your daughter's graduation, and we are truly sorry that we missed the mark.

GLD strives to assist every customer inquiry as promptly as possible - Our Claims team typically follows up within ***** hours to ensure thorough assistance.  It's important to note that each time a new email is sent, it can unintentionally reset your ticket in the queue, causing additional delays. This certainly does not excuse the extended time it has taken to resolve your issue, and we again sincerely apologize.

Rest assured we are looking into your situation further and will follow up with you directly via email to ensure this is rectified as quickly as possible. I appreciate your patience as we work to make things right.

Hello,

Thank you for taking the time to share your experience with us. I sincerely apologize for the disappointment and frustration you've experienced with your first order, especially given the significance of the occasion

Upon reviewing your case, we were unable to find any report of damage or any correspondence related to this issue with our team. However, we take your concerns very seriously and will be following up with you directly to gather more information and ensure this matter is resolved promptly.

Thank you for bringing this to our attention.

Hello,

Thank you for sharing your experience with us. I'm truly sorry to hear about the issues youve encountered with your custom pendant and understand how frustrating it must have been to see it get damaged from the rain. We aim to create lasting and meaningful pieces.

Regarding our return policy, you are correct that made-to-order items like the 3D photo pendant are non-returnable and final sale due to their personalized nature.

Additionally, we recommend not wearing our items in the rain to avoid potential damage. If you live in an area where it can rain unexpectedly, we suggest keeping the leather pouch bag provided with your order on hand. This way, you can safely store the pendant and protect it from moisture.

However, I want to assure you that we are still here to help. I will reach out to you via email shortly to discuss how we can assist you further. We always want to do everything we can to make things right for valued customers like yourself!

Kind regards,

Hello,

Thank you for sharing your feedback. Customer satisfaction is our top priority, and we are sorry to hear that you are unhappy with our return policy.

After reviewing our records, we see that we responded to your return request promptly. However, we understand there may have been some confusion or miscommunication regarding the timing. Rest assured, we will investigate this further.

In the meantime, we will be following up with you directly via email to discuss this matter in more detail and to offer a resolution.

Kind regards,

Hello,

Thank you for sharing your feedback. We always aim to provide high-quality products, and Im sorry we did not achieve that in this instance.

We regret to hear that the necklace links are not performing as expected. Our quality control team will investigate this matter to ensure it does not happen again. Regarding our refund policy, we understand your frustration. While our policy allows refunds within 14 days of receipt, we want to ensure our customers are satisfied with their purchases.

To resolve this issue, I have reached out to you directly via email. Please check your inbox for a message from me to discuss the next steps and ensure we make this right for you. I appreciate your patience and the opportunity to address your concerns.

Hello,

Thank you for bringing this to our attention. We deeply apologize for the delay and the inconvenience you've faced with your warranty replacement. Your experience is not reflective of the standards we strive to uphold.

We understand how frustrating it must be to wait for so long, and we regret that our communication and service have fallen short. Please know that your concerns are being taken very seriously.

We are escalating your case to ensure it is reviewed immediately. You can expect a follow-up from us via email within the next 24 hours with an update and a resolution.

Thank you for your patience and understanding.

Hello,

**** you for reaching out and sharing your experience with us. We're so sorry for the issues you've encountered with your recent order and for any frustration this has caused.

It is disheartening to hear that your order was initially shipped to the wrong location and that the replacement order has not yet arrived. I understand how frustrating this must be.

It appears that there have been delays and complications with the carrier which have unfortunately led to your package being delayed and lost in transit. We are deeply sorry for this inconvenience and for the automated responses you received, which did not address your concerns adequately.

Please rest assured that we take this matter very seriously. We will follow up on your case to ensure it is resolved as soon as possible.

Hello,

Please accept our deepest apologies for any inconvenience and disappointment this situation has caused you. We understand how frustrating it can be to not receive the products on time, especially when they were intended as a gift.

We are currently investigating the delay in processing your refund. Rest assured, we will prioritize resolving this issue promptly to ensure you receive your reimbursement without further delay.

Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to resolve this matter.