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Business Profile

Jewelry Stores

Gemstonegod.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a necklace in February 22nd 2023 to have my deceased mom and grandmother pictures on it and it's July 2020 no necklace and now they won't refund my money or respond back to me.

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a chain in April 26 of 2023 and I have not received the item nor are they responding to my emails . The website is down and after reviewing the reviews I realized they are scammers and frauds who kept thousand of dollars . This business should not be running and the owner should be thrown in jail for fraud .

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a item on the website back in March , I was being informed about my purchase then everything stopped.at this point I just want my money back but havent heard anything back about a refund or my purchase

  • Initial Complaint

    Date:07/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a product from this business on March 17,2023. I still have not received my product. My order number is ******. This company website is no longer operating and they have no way of contacting them. I would like a refund

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase with this company back in March for a picture necklace and have not received it as of yet. I reached out to the company by email since there is no telephone number to call to inquire about my purchase of a picture necklace, and was told that the item is still in process. I waited a couple of weeks and still have not received the item so I reached out to the company again by email on 05/12/2023 checking on my order since the 5 to 8 weeks are well passed for the merchandise to be sent out to me and here it is July and still no necklace. I sent another email on July 2, 2023 with no response, at this point I would like my money back. I attached all the emails that I have. Thanks in Advance *****************************

  • Initial Complaint

    Date:07/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order on 06/16/2023. Your order number is 174540.Large Custom Picture *************** Link Set - Yellow Gold / 20"Discount (code: DGHF54): $-125.00 Subtotal: $125.00 Shipping: $0.00 Total: $125.00 Order on 06/17/2023. Your order number is ****** Custom Picture Pendant - Yellow Gold Discount (code: MFGC3HR): $-12.00 Subtotal: $67.99 Shipping: $0.00 Total: $67.99 Since I made 2 purchases the website has been down. I've tried contacting but no response to receive an refund.

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order#****** Charm purchase was made 06/04/2023 gift for my husband and never received. Went to contact company website no longer exist . Went to email the company for my full refund since I never received merchandise. No response from company. Seeking a full refund for items purchased and never received.

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SP Gemstone Gods Jewelry was supposed to send my merchandise several months ago that I ordered in January they kept telling me it would be sent and now it is July and I have not received my merchandise from the company and I paid for the items. I reached out several times and still didn't get my merchandise back from the company.

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 2/1/2023, my order number is ******, I paid $44.99 and received a confirmation email. I was told it would take up to 8 weeks to receive my order. I reached out through email a few times and was told they were working on it and they were waiting to ship in bulk. Eventually they stop responding and s*** their website down. I havent received my order nor a refund.

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a necklace in remembrance for a loved one. Gemstone Gods said that itll take 5-8 weeks for them to ship it out. I had gotten an email saying that I needed to verify my shipping address, so Im thinking that my necklace would be here soon , but still didnt receive it, so I emailed the Gemstone Gods email & down below is what they sent me. I ordered this necklace in January here it is 6 months later & I still have yet to receive my necklace its sad because that was a special memorial gift ?? for a loved one, so ** lost in both situations they wont refund me my ************ NEVER gave me my necklace. All in all is do your research on the business before you buy & most importantly DO NOT BUY ANYTHING from this company. Also they dont have a number to call to speak with *********** just looked & I see their website is no longer. So learn from me & DO NOT BUY ANYTHING OFF THIS WEBSITE PLEASE.

Gemstonegod.com LLC is NOT a BBB Accredited Business.

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