Business ProfileforIzakov Diamonds, LLC

I purchased a piece of jewelry on 11/22/23 that looked nothing like the online image of the piece. I reached out to them numerous times to tell them there was a distinct quality issue and that I wanted my money back.They never responded.I filed a dispute with my credit card company, Citibank on 12/7/23-- and they issued me a conditional credit.Once they were involved, Izakov contacted me asking me to cancel the dispute and they assured me that they would then issue my credit of $547.50. I wrote them telling them I was uncomfortable doing that until they sent me the money back that ******** had determined I should receive.They convinced me and I withdrew the dispute on 1/5/24 and I sent the merchandise back to them.I am still getting the run around from Izakov that they can't give me a refund as they say they sent to my bank. Citibank has zero funds from them, nor can Izakov provide me with any information as to when they actually sent Citibank the funds. They are lying and stalling on sending me the $547.50 to make me whole again for their false advertising on their site and terrible quality products.I really really need this money back as it is a substantial amount. Could you please help me? I have all the back up for the dispute and the email correspondence with Izakov where you can see that they are lying. Please please please can you help me?I also think they are a shady operation and show certain images online and then supply customers with sub-par quality merchandise.Thank you,******