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Business Profile

Interlock Devices

Alcolock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have one of thier systems in my car. This past satrday, I was at a gas stattion when thier device failed over and over and over to work, well over an hour I waited. I called for tech support, and the next thing I know, I had a notice on the device for an "Immediate recall". I called and asked what this means, they informed me that I have to have the device "reset" and that it is going to cost me ***** to get it done.I asked why it was going to cost me when it was the machine that messed up. There was no other answer except a scripted one that gave no answer at all. I then asked to speak to a supervisor and was told no one was there in the position, that they would send an email, and I would be contacted within 48 hours of the complaint. Well, it's been 48 hours plus, and no call. I was also told this same thing about tech support and I am still waiting for a call from them.There is no corporate number to call and no one to get in touch with if you have a problem, except for low-level employees that repeat the script with no answers and no resolutions except to cost the consumer money.I do not feel that if I call their tech support line I should have to pay for a reset since that appears to be their only solution. I do not believe there is a tech support department and that this is a huge scam on the company's part to profit off the back of people already struggling.Please can you help me resolve this matter.

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