Complaints

This profile includes complaints for Healthcare Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Healthcare Inc

  3401 N Miami Ave STE 205 Miami, FL 33127-3544

• 

  Healthcare.com

  61 Broadway Rm 1105 New York, NY 10006-2728

• 

  Healthcare.com

  26 Broadway, 8th Floor New York, NY 10004-1703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not stop harrassing me I explained to the company I was not interested in there product and to remove me from there calling list and I was informed by their representatives on the phone that They Would not remove me from their calling list and will continue to call daily until I make a purchase because I inquired about there product. they call every day more then 5 times a day from all different numbers and continue to harass me about buying their product

  Business Response

  Date: 05/21/2024

  Hi *******,

  We are sorry to hear about your poor experience. I have looked up your day time phone number and email based on your complaint and was not able to find your data in our database. I have manually put these in regardless. Please email ******************************** with the official information you would like to put on our DNC and email unsubscribe lists.

• Initial Complaint

  Date:10/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from this company called me on what looked like a local number. When I found out this company does the phone number masking thing a lot of the scammers do, I said I was not interested in talking to them about health insurance, their representative said, f*** you **** my d*** you son of a b**** then repeatedly called my phone from dozens of different numbers. I had to cut my phone off to make them stop and spend almost an hour blocking all of the numbers. Please check out my screen shots from yesterday.

  Business Response

  Date: 05/22/2024

  Hi *****,

  We have gone ahead and made sure that the day time phone number you provided is on our DNC list and we have also put your email that you have provided us on our universal unsubscribe list. We are also digging into this behavior to make sure this does not happen to other consumers looking for health insurance. If you have any other questions on concerns please reach out to ********************************. 

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM BEING HOUNDED WITH EMAILS FROM THESE PEOPLE. I HAVE NO IDEA IF THESE PEOPLE ARE SCAMMERS OR ARE A THIRD PARTY THAT IS HARASSING ME FOR THESE PEOPLE. I DO NOT NEED HEALTHCARE! I WANT NOTHING TO DO WITH THESE PEOPLE AND I HAVE NEVER HAD ANYTHING TO DO WITH THEM. I DO NOT EVEN KNOW WHO THEY ARE OR HOW THEY GOT MY EMAIL ADDRESS. THE UNSUBSCRIBE BUTTON ON THESE EMAILS DOES NOT WORK!! I HAVE TRIED COUNTLESS TIMES TO RESPOND TO THESE EMAILS TELLING THESE PEOPLE WHOEVER THEY ARE TO REMOVE MY EMAIL ADDRESS FROM THEIR LIST AND NO RESPONSE. THE EMAILS NEVER STOP FROM THEM AND I AM ABSOLUTELY SICK AND TIRED OF DEALING WITH THEM AND HAVING TO DELETE THEM EVERY DAY. BELOW IS THE ADDRESS FROM WHERE THESE EMAILS ARE ORIGINATING. I WANT THEM TO STOP NOW!!Save over $800 per year with Obamacare !Healthcare.com <************************>8/14/2023 9:31 PM To ********************

  Business Response

  Date: 08/18/2023

  We have researched **************' complaint.  Our company's records do not have ************** on our contact list and we did not have any record of any emails having been sent to her from us.  Given the absence of any record of contact with ************** and the fact that we would never send the high volume of emails she described in her complaint, we suspect she has been receiving emails from a scammer who is trying to spoof and mimic our company's marketing.  This is likely why she had no success with the opt-out mechanism in the emails (as she noted in her BBB complaint).

  Our IT team did find an opt-out request email to our company from ************************* that was received on or about August 7, 2023.  While **************' email mentioned "*********************", the contact information in the email did not match the information that ************** provided in her BBB complaint. 

  Based on ************** BBB complaint, we have manually added her name [and the contact information she provided in her BBB complaint] to our opt-out list. More information regarding opting out of marketing communications from us may be found in the online Privacy Policy published on our website at *********************************************** under the header, "How to Exercise Your Opt-Out Rights."

  Business Response

  Date: 08/18/2023

  As a follow up on our previous response, we are uploading a pdf file that shows how scammers try to spoof other companies to trick consumers into supply their personal information.  The pdf file is a print of an email where someone has tried to send a spoof email purporting to be from HealthCare.com.  However, the actual sender's email address is "************************************".  Most email programs will allow the user to place their mouse cursor over the sender name and the actual sender name will then be displayed.  Similarly, when the consumer places their mouse cursor over the unsubscribe link or any other hyperlink in the email, the consumer is taken to a completely different URL/website that is not at all related to or controlled by HealthCare.com . 

• Initial Complaint

  Date:08/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out a form online to get more information about health insurance options since I am losing my coverage soon. After filling out the form, I have received 30+ calls a day from random 419-area code numbers (which almost certainly indicates that they are scam numbers since they match my phone's area code). Many numbers call, the phone rings once, then they hang up (again, an indication of a robocall/fake number). Any voicemails I have received have been AI-generated voices and not a real person on the line.I filled out the support form on healthcare.com a week ago and they have yet to respond and take me off of their calling list. Maybe a complaint to the BBB will get their attention!

  Business Response

  Date: 08/10/2023

  It appears that ******************** has mistakenly identified HealthCare, **** as the company with whom she has had contact.  We have no record of any calls to or from the ************** telephone number that ******************** indicated in her BBB complaint.  We also do not have any record that anyone named ******************************* has ever visited our website and completed any online form to request information or to be contacted by a licensed agent.  Likewise, we have no record of anyone with an email address of ***************** having ever submitted any request on our website.

  As noted in our privacy policy found on healthcare.com, any consumer can contact us at ******************************** to request to be placed on our DNC list.  Although ******************** did not submit her request via our website or the ******************************** email address, we have nonetheless added her name, telephone number and email to our internal DNC list as she requested in her BBB complaint.   Accordingly, there does not appear to be anything else we can do for ******************** at this time.  If she is still receiving unsolicited and unwanted contacts, she will need to contact the actual company that is calling her.  HealthCare, **** is not calling her nor have we provided her contact information to any other company so that they can contact her.

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20406581
  
  I am rejecting this response because:

  BS!!!! You are ABSOLUTELY the company that owns healthcare.com and I will attach a screenshot to prove it. I will also attach a screenshot of my browsing history that shows that I visited healthcare.com on July 20, the day I signed up for the form and began receiving the spam calls and emails. 

  I am absolutely disgusted by your business practices and that you would straight up LIE to my face!! I hope you shut down forever!!!

   

  Business Response

  Date: 08/11/2023

  With all due respect to ************************ response, we stand by our original reply to her complaint.  To clarify, HealthCare.com has no record of receiving any request from a person who provided her name as ******************************* and an email address of ***************** or a telephone number of **************.  Accordingly, it is impossible for us to have either called her directly or given either that telephone number or email address to any other company and licensed insurance agent.  All HealthCare.com contacts are maintained in our database as required by law -- if she had contacted us or we had contacted her, then we would have a record of that contact.

  ******************** uploaded two images with her response. One is a copy of the **** consent paragraph from the HealthCare.com website that a consumer sees on our online request form. The other image appears to be an email header that suggests a welcome email was sent to an unidentified recipient on July 20, 2023.   However, neither of the two images indicate any name, address or telephone number.  Given that we have no record of her name or the telephone number and email address that she provided, we must assume that ******************** provided a different name, telephone number and email address that what she indicated in her BBB complaint.  We would only have a record of the name, telephone number and email address that was given to us.   If ******************** wishes to provide the complete email indicating both the email address of both the recipient and the sender, we will be happy to investigate further. 

  In any event, as we stated in our original response, we have added her name and the telephone number and email address she provided to our internal DNC list as she requested in her BBB complaint.  If she previously provided a different name and contact information, we will be happy to add that information to our internal Do-Not-Call list as well.

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Whatever. There's nothing else I can do at this point. I'm still receiving spam calls everyday, by the way.
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the healthcare.com website to explore information related to purchasing health insurance. Once I put in my cell phone I received over 30 calls in less than an hour from unscrupulous agents using robocall numbers. I asked to be taken off the call list. However the website only removes me from their list. This website is a fraud and is not providing any service. Unscrupulous practices with out any service.

  Business Response

  Date: 06/27/2023

  According to our records, ****************** went to our HealthCare.com website and completed an online form to request assistance from a licensed insurance agent.  As promised on our website, we referred her request to a single independent licensed agent who we understand promptly called her at the telephone number she supplied when making her request.  We did not provide her contact information to any other company or agency, nor did we ever make any robocalls to her or any other consumer.   This is exactly the service we promised and that she requested, so we must emphatically disagree with statements that our website is a fraud and that we engage in any form of unscrupulous practices.

  When we received ********************** request to be placed on HealthCare.com's internal Do-Not-Call list, we promptly did so and we also notified the agent to whom she was referred so that they could take similar actions.   Unfortunately, it appears from her complaint that ****************** is receiving multiple calls from other websites or entities that have nothing to do with HealthCare.com (we did not refer her to any of those entities).  While we would like to be able to assist her in stopping those calls, there is no way for HealthCare.com to block or stop those calls since we have no knowledge or control over any of those harassing entities.    

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the same mistake as others in that I gave my info to this healthcare.com site instead of the .gov to get an estimate for insurance. In the attached you will see over 40 calls that have continued even after I repeatedly asked to be removed from the call list. They call from various 917 numbers at so it's impossible to block as the number continuously changes. I do not want to receive another call and do not know how to get the harassment to stop.

  Business Response

  Date: 05/22/2024

  Hi *******,

  We have gone ahead and put the number you have provided to us on our DNC call list and we have put the email you have provided on our email unsubscribe list. Please reach out to ******************************** if you have any more questions or concerns. 

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will NOT STOP harassing me. I filled out a single online form to get more info. Then I no longer required their services and told them so. For the past two weeks, I have been harassed on the phone. Random numbers, a different number every time, call my cell phone to try and sell me health insurance services. I get calls early in the morning, late at night, about every ***** minutes. I politely ask for them to stop and take me off all their lists and block the number (but then they always use a new one). This is severely interfering with my work and personal life and I feel completely harassed and helpless to resolve this situation and get some peace in my life again.