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Business Profile

Health and Wellness

Burneek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this item on Jan 19 but did so by mistake as I was trying to find FSA information but was charged instead. Per their website, if you email within 1-2 hours they can attempt to cxl the order. I emailed within 10 mins. Approx 8 hours later I received an email saying the order had been processed and prepared for shipment. I requested tracking info and was given the runaround. Eventually I conceded to the idea that I was getting a sauna and let it go. On Jan 31, I was given a *** tracking number. As of today, Feb 10, *** has no knowledge of the order. Burneek has no phone numbers to call and I receive the same canned "we apologize for the delay" emails every time I inquire about my order. Many others on ******** are experiencing the same issue. At this point the company is so terrible to deal with, I fear this is a scam and I just want my money back

    Business Response

    Date: 02/13/2025

    Were pleased to inform you that your order is now in transit to the address you provided.
    The estimated delivery date is today, February 13, so please keep an eye out for its arrival.
    If you have any questions or need further information, please dont hesitate to reach out. Were here to help!

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Sauna from this business on January 2nd, after a week of no shipment I sent them an email about status and they replied back stating that could take up to 4 weeks to ship (In their webpage says they ship in the same day).After three weeks I asked for the order to be cancelled with a refund which they refused stating "It was processed" already. I continued to send emails but they stopped replying back.Up to this day (A month after) the business have not send the item nor refunded my money back.

    Business Response

    Date: 02/13/2025

    Were pleased to inform you that your order is now in transit to the address you provided.
    The estimated delivery date is today, February 13, so please keep an eye out for its arrival.
    If you have any questions or need further information, please dont hesitate to reach out. Were here to help!

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered got it in, went to use it doesnt heat up to even close what its supposed to, reached out to them they sent me a new unit, does the same thing. They sale junk, Ive asked them for a refund and they just tell me they will send another unit. Im over this company its like they have an automatic response every single time and they dont care that you have issues! Id much rather order somewhere else at this point but they refuse to send me a refund They also have this listed on their website 100-Day Money-Back Guarantee: Love it or your money back.

    Business Response

    Date: 02/06/2025

    I am ********* from Burneek, writing to inform you about the case concerning our customer, ****, *****. Initially, the customer reported an anomaly with their purchased product, which we addressed by providing a replacement unit. Currently, the customer indicates that the new unit does not reach the desired temperature, although it operates within its specified parameters.
    To resolve this issue, we have offered to send the customer a new model of the steam machine that is more powerful and capable of achieving higher temperatures. However, these models are currently out of stock. We are awaiting their arrival and will dispatch the upgraded unit to the customer as soon as possible.
    We appreciate your understanding and are available for any further inquiries.

    Customer Answer

    Date: 02/06/2025

    Im not happy with that response I dont want another unit they have 100 day love it or money back and Ive reached out to them several times about wanting a refund! I get the same response every single time! They told me I could send it in but then nothing back and was told I would get a replacement. I just want a refund to be done with this company. I saw a comment on ******** another person having the same issue, they go and delete all the bad comments of people having issues. Its sad

    Ive had 2 units and neither work so I know its not worth mine time anymore

    Customer Answer

    Date: 02/12/2025

     
    Complaint: 22893537

    I am rejecting this response because:

    Sincerely,

    ***** ****

    Business Response

    Date: 02/13/2025

    We sincerely apologize for the issues you've encountered with your steam unit and the difficulties experienced with the initial replacement. To address this, we are sending you a second replacement at no additional cost. Our aim is to meet your requirements promptly and ensure your satisfaction with our products and services.
    If you have any questions or need further assistance, please don't hesitate to contact me. I'm here to help with anything you need.

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22893537

    I am rejecting this response because: this will be the 3rd unit and honestly not happy they dont back their product besides wanting to keep ending you the same product over and over again when Ive had issues with the both that they had sent me. I honestly just want my money back to go with another company that holds up to their policy. They offer 100 day love it guarantee and I have told them several times I dont want a replacement I want money back Im tired of the junk they keep sending me. You cannot call anyone to actually talk on the phone either its so frustrating 

    Sincerely,

    ***** ****

Burneek is NOT a BBB Accredited Business.

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