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Business Profile

Gas Station

Vinales Texaco Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, On April 7th at approx. 4:30 PM I took my 2021 ****** Rouge to wash at Vinales car wash on ************************************************. Two days ago I removed the white papers they put on my mats for protection. Yesterday April 23 came to realize that my original car mats were switched for a completely different cars mats. I went to the establishment after work and spoke to the manager at around 5:10 pm. he asked if I remembered who washed my car that day, being that they have so many workers I didn't remember right away but I did remember taking a photo of my car being washed for social media in which the man comes out in the photo washing the car, he stated that the washer would be responsible for the cars mats being replaced and that unfortunately he had moved away 8 days ago back to his country of ********* therefore there's nothing he could do and I would have to take the loss and replace my own mats. I am extremely upset after calling the dealership and finding out that to replace the mats its nearly $200. I am in disbelief as a $40 car wash now turned out to be $200 to replace my new cars mats. I have only had the car for one month, I am very upset at how unprofessional they handled this situation and I do believe that it is there responsibly to replace the cars mats. Please help me with this situation.

    Business Response

    Date: 04/30/2024

    Good afternoon, 

    I have reviewed the complaint and determined that there was a miscommunication when it came to our protocol and handling this specific situation. I have contacted the customer immediately and directly to rectify the situation and take the necessary steps to make sure our customer is whole. We have been doing business for over 26 years and always value our customers experience and perception of us. 

    Thank you!

    Have a great day

    *********************

     

     

    Customer Answer

    Date: 05/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Vinales Texaco Corp. is NOT a BBB Accredited Business.

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