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Business Profile

Flooring Contractors

Riva Spain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

This profile includes complaints for Riva Spain's headquarters and its corporate-owned locations. To view all corporate locations, see

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Riva Spain has 2 locations, listed below.

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    • Riva Spain

      3580 Northwest 54th St #5225 Miami, FL 33142

    • Riva Spain

      9960 NW 89th Ct Medley, FL 33178

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of invoice : 6/29/2020 All the information required is uploaded. Summary: floor is severely damaged in the kitchen after 3 years due to lack of finish. The engineered wood that I received was not what I was shown in the the showroom, or what was shown to me when it was delivered, or what is described on line and in an email from Riva.My wood had painted over knots, heavy dark grain and many pits or small holes. See inspectors report in the uploaded documents. My attorney sent a Demand Letter-little or no response was received.

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** agreed to accept a return of the 6 3/4 Crystal ******* for a full refund plus the cost of shipping charges (due to agreed upon grading discrepancy) and issue a $1 per sq ft credit for the 6 3/4 ********************* that PID retained. It was pursuant to this agreement that **** sent a truck to pick-up the goods and PID loaded it. So now **** has converted PIDs property; **** has PIDs money and the wood.

    Riva Spain is NOT a BBB Accredited Business.

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