Reviews
This profile includes reviews for Modern Blaze's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromMary Ann K
Date: 04/24/2025
1 star
I’ve been trying to make my payment since day one. They keep telling my account is not legit and it’s coming up as a savings account. I pay ALL of by bills from this CHECKING account and I’m not going to Walmart for ME to send it to them! Sorry! That means I have to pay more through Western Union and I will NOT!!Review fromAna D
Date: 10/29/2024
5 starsGreat company to do business with! **************** and quality of products exceed expectations not to mention prices are much better than in local stores.Review fromBill E
Date: 01/11/2024
5 starsTo make a positive impact on climate change, we wanted to convert our wood fireplace to an electronic one. We found Modern Blaze on the internet. It offered several options for us to choose from. We opted for the Dimplex Revillusion 25-Inch Plug-in Electric Log Set. It comes with several lighting and heating options, all controlled by a remote. We live in the *******, ******* area and dont need a lot of heat in the winter. The log set throws enough heat to keep us from making much use of our heat pump unit. When summer gets here, we can use the log set without activating the heating element and enjoy the ambience of having a fire even on hot evenings. The warm glow of the logs and the oscillating light that throws dancing flames behind the logs is mesmerizing to watch.
Modern Blaze
Date: 01/12/2024
Hi *******! Thank you so much for your positive feedback and for choosing Modern Blaze to help make a positive climate impact by converting your wood fireplace to an electric log set. Meeting customers needs while also helping the planet is extremely important to us. We appreciate you taking the time to let us know we achieved both with your new Dimplex fireplace. Stories like this motivate our team to keep innovating sustainable electric fireplace *************** lifestyles and climates. Please dont hesitate to reach out if you ever need anything else.Review fromLisa N
Date: 08/21/2023
5 starsWell I have been shopping for an electric fireplace for a few months and it can be hard to tell what you are looking at in a still image online or even a video clip. I selected one from Modern Blaze (Touchstone) and it was shipped very quickly and in perfect condition (the only draw back is that it came early and was not expecting it). It sat on my porch overnight- still there. Very happy.Review fromJason C
Date: 06/25/2023
5 starsThey are all about customer service - great communication all along the way and follow up to ensure they meet my expectations. Top Notch and highly recommendModern Blaze
Date: 08/13/2023
Thank you for taking the time to leave us a review, *****! We're so happy to hear you've enjoyed your experience with us. We take pride in providing our customers with world-class customer service and reducing customer effort. We hope to have the opportunity to serve you again in the future.Review fromTheresa P
Date: 06/14/2023
5 starsThe ordering process was easy, the item arrived quickly, with communication from Modern Blaze throughout the ordering, delivery and follow up. We have not installed the unit yet but we have plugged it in and it works as expected. Modern Blaze has great customer service!Modern Blaze
Date: 08/13/2023
Thank you for taking the time to leave us a review, *******! We're so happy to hear you've enjoyed your experience with us. We take pride in providing our customers with world-class customer service and reducing customer effort. We hope to have the opportunity to serve you again in the future.Review fromKevin K
Date: 04/13/2023
5 starsThe service provided was fantastic. The order was shipped very quickly and arrived with no damage extremely fast. The communication provided throughout was also top notch. I'd for sure recommend Modern Blaze for any fireplace needs.Modern Blaze
Date: 08/13/2023
Hi *****! Thank you for your awesome review! We're so happy to hear you've enjoyed your experience with Modern Blaze. We take pride in providing our customers with world-class customer service and reducing customer effort. We look forward to assisting you with your next purchase.Review fromKenneth F
Date: 04/11/2023
5 starsMy experience with Modern Blaze assured me that customer satisfaction does still exist. I was under a time constraint and they expedited my order to assure that I received it in time. They were very professional and polite. My order was also received in good condition. Thanks for everything.Modern Blaze
Date: 08/13/2023
Thank you for your awesome review, ***! We're so happy to hear you've enjoyed your experience with Modern Blaze. We take pride in providing our customers with world-class customer service and reducing customer effort. It was a pleasure doing business with you, and we hope to assist you again with your next purchase.Review fromZach M.
Date: 01/03/2023
5 starsMy experience with Modern Blaze was excellent. The electric fireplace I ordered is a great and arrived quickly. Their pricing is very competitive and they have great customer service with many resources available.Modern Blaze
Date: 01/16/2023
Hi ****!Thank you for your awesome review! We're glad to know that you enjoyed your experience with Modern Blaze. It was a pleasure doing business with you. We look forward to assisting you with your next purchasModern Blaze
Date: 01/16/2023
Hi ****!Thank you for your awesome review! We're glad to know that you enjoyed your experience with Modern Blaze. It was a pleasure doing business with you. We look forward to assisting you with your next purchasReview fromKimberly W
Date: 09/08/2022
5 starsWe are very happy with our Touchstone Elite. Very easy to install and looks amazing. Fireplace arrived quickly with no issues. Would absolutely recommend.Modern Blaze
Date: 01/16/2023
Hi ********,Thank you for your wonderful review! We're glad to know that you are enjoying your Touchstone Elite. We appreciate your recommendation and we look forward to serving you again soon.Modern Blaze
Date: 01/16/2023
Hi ********,Thank you for your wonderful review! We're glad to know that you are enjoying your Touchstone Elite. We appreciate your recommendation and we look forward to serving you again soon.
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