Electric Equipment Manufacturers
Craig Electronics LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/04/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Magnavox Stereo system from a dealer on Amazon and it proved to be defective after a short period of use, but past the time allowed for return by Amazon. The product was guaranteed by Craig Electronics and I wrote for for reimbursement of purchase price on 1/5/24. It was acknowledged the same day and assigned request 8292.. I tried to get a response with additional emails and finally did receive a substantive message (2/1/24) which confirmed I was eligible for reimbursement as long as I filed within 90 days after the 30 day period when the item should be returned to the seller. The second was on 3/22/24 apologizing for the way customer service had handled their responsibilities and promising an $80 gift card would be sent to me. Between the two messages my email responses were to assign me a new request number or simply to say the office was closed when my message was received. I have copies of the messages I sent, including the photos of my original purchase and the responses sent by Craig Electronics which I can forward to your email address, but I am unable to download them. I am looking for Craig Electronics to fulfill the guarantee that appears in their message and as part of the Magnavox warrantee for a defective product.Business Response
Date: 06/03/2024
****************... A gift card was sent on March 22, 2024. You may need to check your spam folder or we can resend if has not been used.
Regards,
Newtech Electronics
Customer Answer
Date: 06/03/2024
Complaint: 21667623
I am rejecting this response because: I regularly check my junk/spam mail listings and no such gift card was ever received on March 22 or any day thereafter. I will accept a replacement if this is a genuine response from the company. Can the gift card be forwarded through the BBB?
Sincerely,
****************************Business Response
Date: 06/04/2024
******...
We can't send the gift card through BBB as it issued via Amazon. We can send it to the same address that is on the attached image from March 22, or we can send to a mobile phone number or alternate email address. Please advise how we can best digitally send the gift card to you to resolve your issue.
Regards,
Craig Electronics, LLC
Customer Answer
Date: 06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they send the gift card to ********************. Once the card is received, I will agree to close the case.
Sincerely,
****************************Customer Answer
Date: 06/06/2024
This case was closed in error. My response to the last communication from the company was to accept the offer to send the card to my email address -- which has not been done -- and only then would I agree to close the case. You need to reopen the case and require the company to follow through on its commitment and when I receive the card I will inform you it has been received and the case can be closed.Business Response
Date: 06/20/2024
****************...
This is our 3rd attempt to send the gift card to your email address. If for some reason, you don't receive, please contact us thru this communication string as we are moving our call center and having some technical difficulties. According to Amazon, the card should be in your email box within 5 minutes. I can understand it may look to you that we are not living up to our commitment, but the 3 screen shots showing our efforts to send and resend two times, I hope proves to you our efforts to resolve this issue.
Amazon also states that we have two more attempts to resend this to you, so next step may be to use a phone number or alternate email.
Regards,
Craig Electronics, LLC
Customer Answer
Date: 06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was able to access the message that was sent and was able to see that the amount of $80 was added to the account. I have completed an order with Amazon and the gift card amount was accepted. I have received the amount of funds I expended originally so the issue is resolved. It's too bad it took many months of exchanging emails with the company to no avail. Thank you BBB for your assistance.
Sincerely,
****************************Initial Complaint
Date:02/05/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Magnavox 10 Foot Braided Lightning Cable from my local Rite aid store on 10/10/23 for 8.09. It was on sale (full price *****). I noticed almost 3 months later the metal part the goes into my phone was bent and phone was not charging. I contacted Magnavox (Craigs Electronics) for warranty information. Their website warranty policy states: 180 days for Magnavox products from the date of purchase. I emailed *********************************** and got a reply requesting information for the warranty. I supplied everything and never heard a reply back. I emailed them numerous names and even opened a new email support ticket. I reported this to the local store. Their return police is only 90 days. However, I wanted them to be informed. Will not buy another Magnavox or craigs product again. Does not stand behind their warranty.Business Response
Date: 01/07/2025
*******...
We are reaching out to you as the complaint still shows unresolved with the BBB, a gift was issued and received on September 21, 2024. Please close the complaint at your earliest opportunity.
Regards,
Craig Electronics
Customer Answer
Date: 01/07/2025
Company finally sent compensation after numerous emails.Customer Answer
Date: 01/07/2025
Company finally sent compensation after numerous emails.Customer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:12/19/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 products from Gallery Home and Gifts and Craig&#**;s carries a 90 day warranty on the electronics and I was trying to purchase a extended warranty for the electronics. The products that I purchased was Craig **** inch android tablet I purchased three of them. I have been calling the business attempting to purchase a extended warranty through phone calls and emails. No one has returned my calls to date. I contacted Gallery Home and gifts to purchase a extended warranty but they informed me that I needed to contact Craig&#**;s in order to purchase the extended warranty. I would like to be contacted by the business.Business Response
Date: 01/07/2025
********...
We apologize for the lengthy delay in responding to your complaint with the BBB. Regrettably our contact information was not updated and your complaint was not received.
Craig does not offer extended warranty for purchase on any products, as it is typically managed by the retailers and they prefer we not offer.
Again, our apologies for the delay.
Regards,
Craig Electronics, LLC
Business Response
Date: 01/08/2025
The consumer wanted to buy extended warranty for their tablet purchase. Craig has never sold or advertised that we sold extended warranty. Please close the case as we don't offer extended warranty for purchase.
Regards,
**** Richardson
Initial Complaint
Date:06/25/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 04/01/2023 Amount of money paid for product/ to business: $21.95 + tax What the business committed to provide you: Nothing, not even communication outside of an automated email stating that it will take 4-5 days to review your ticket. It has since been 28 days. What is the nature of the dispute: Defective DVD player, cannot read DVDs and when it happens to play, after 10 minutes the device powers off. Whether the business has tried to resolve the problem: Absolutely NOT Account/order/tracking number: Ordered on April 1, 2023 Order# ***-6256218-2505818 Product: DVD Player Manufacturer: Craig Model Number: Cvd512a Serial Number: ***********Business Response
Date: 01/07/2025
****
We recently received a complaint through the BBB; we have reviewed your complaint and find that you are owed a refund if the product is not working.
We can send an electronic gift card for ****** for $24.00. If you accept the gift card, we ask that you update the status with BBB as resolved.
Please advise if you would like the gift card so we can process it asap.
Regards,
Customer ServiceBusiness Response
Date: 01/08/2025
Customer has responded to our consumer email, but not the BBB system. We have issued them a $25 Gift Card to ******, please close the case.
Regards,
**** Richardson
Customer Answer
Date: 01/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
Craig Electronics LLC is NOT a BBB Accredited Business.
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