Reviews

Review Details

• Review fromChristine F

  Date: 04/06/2025

  1 star
  We, a group of 7 people, were greatly disappointed, frustrated, and saddened that we missed this Cape Horn Encounter sailing due to Oceania's air partner, United Air has mechanical navigation problems on March 6, 2025, and we have to return back at 1:00 am to Houston where we started off, and Oceania abandoned us in Santiago Chile for 7 days on our own until March 13, 2025, the earliest that Oceania can meet up with us. We have no choice but to return home from Houston. We, individually and as a group, wrote 3 times to Oceania requested for full refund of our air & cruise package payment, but Oceania has denied all of our request for compensation. Oceania has: 1. mischaracterized our cases as cancellation, this is false. The reality is we did not cancel, we were already started our trip to Houston, we were forced to forgo our trip due to inadequate alternative arrangement by Oceania. 2. Oceania claim that they are booking agent for flights, they attempted to shift the blame onto United Air. The fact is Oceania arranged the flights for us as part of the air & cruise package, we did not choose the flights. Oceania should proactively work to minimize the suffering of their customers. 3. Oceania’s suggested that travelers should arrive at the embarkation city days in advance to mitigate flight delays. Yet, Oceania itself selected and booked our flights—not us. Why didn’t Oceania follow it when arranging our flights. 4. Lack of Emergency Support for Stranded Passengers and left us to fend for ourselves, the seniors. Even the next morning, we were simply given an unacceptable take-it-or-leave-it option with no real support. 5. Oceania’s mishandling of this situation has caused significant financial loss, distress, and inconvenience, especially we seniors seniors, this is our lifetime savings. We want Oceania Cruises to reconsider the issue and to give us a full refund of our Cruise & Air Package for us, a group of 7 people’s bookings.
  

• Review fromCatherine F

  Date: 08/14/2024

  1 star
  If I could give less than one star, I would. Absolute NIGHTMARE. My husband and I went on a cruise from ****** to ******** in July. The cruise was plagued by significant lapses in COVID protocols, resulting in my contracting the virus and having to isolate in my room for 5 days. I saw 2 of 9 ports. Despite being told that my medical expenses would be covered by insurance and estimated at $9,000, I received a bill for nearly $13,000, with my insurance only covering a portion of it. I reached out to ***** Relations to try to connect with the medical team so they can help with my insurance claim, and I got an automated email saying it will ***********-8 weeks to get back to me. The lack of assistance and communication from ***** Relations and the medical team in resolving this is unacceptable. I then reached out to the Global Director of ***** Services and have not received a response. It's been weeks.Additionally, the service on board was shockingly substandard, with cold meals, unhygienic conditions (found hair in my food TWICE), rude housekeeping, and inappropriate comments from the ******. He told me, verbatim, "you eat so little, this is why you are sick". I could not be more disappointed. AVOID OCEANIA!!

  Oceania Cruises S. DE R.l., LLC

  Date: 08/16/2024

  We have responded to the guest and provided her with a promotional Future Cruise Credit. However, her request to have someone from our medical team contact her will not be possible. We have provided a certification from the doctor that treated her so that she can submit to her insurance provider. If her provider has any questions, they can contact us directly. 

  Oceania Cruises S. DE R.l., LLC

  Date: 08/16/2024

  The certificate from the doctor has been sent to the guest and we have issued a refund in the amount of $1,000, as she requested, instead of a cruise credit. 

• Review fromlaurie p

  Date: 08/13/2024

  2 stars
  I went on a cruise in July to ***************. Initially the cruise was to debark near *****. Because of the Olympics, it debarked in ************ *******. I had, along with travel partners, already had a non refundable hotel and airfare. Oceania said we would get 300,00 credit towards cruise for the additional costs. My travel companions got their ****** credit, I did not. I contacted their help desk no less than 4 times over the course of a month, I got absolutely no response at all from them. They did open a case but my issue was never addressed. The cruise itself was great, the staff was great but because of this experience I will never cruise them again.****** P NAU240704 #****

  Oceania Cruises S. DE R.l., LLC

  Date: 08/16/2024

  Kindly note we are running a delay in our response. However, ************************ request was received and it is in process. We hope to respond to her within two weeks. During this time, we appreciate her patience. 

• Review fromEmanuil S

  Date: 01/27/2024

  1 star
  My Oceania trip will start in a month, but I am already deeply disappointed. On Jan 05, more than 20 days ago, they changed the itinerary for ********** on Nautical ship starting Feb29-th. They excluded one port, added another, changed hours and days of arrival in several ports.As a result, few shore excursions should be added or corrected. They didnt do it in 22 days. They didnt even send us email WHEN changes to shore excursions will be made. I called customer service 4 times, but customer service says they dont know when it will be fixed. Shore trips are very important part of the cruise, and their absence will destroy my experience for sure. Also, they dont have a complain line - all I can do is to call customer service which proven to be useless. Please force Oceania to fix problem ASAP. Please fine them with a huge fine - not the company, but personally management team. Thank you for the attention to my complain. Emanuil

• Review fromBrian B

  Date: 11/13/2023

  1 star
  BEWARE!!….disappointment at every turn! My wife and I embarked on a November 2023 Holy Land cruise on Oceania’s Marina. To our dismay the cruise’s Holy Land-related itinerary was abandoned “ for our safety”. Simply stated, this was not the cruise we paid for. While the adjustments could be understood under the difficult situation in the Middle East, absolutely no acknowledgment of sympathy or shared concern by the cruise line is difficult to understand. In fact, Oceania corporate executive’s reported quote from USAToday journalist investigating Oceania itinerary cancellations told other customers with similar concerns the hard line “no refunds…no future cruise credit”. I approached the ship’s executive concierge, then the onboard GM regarding my concerns. The GM informed me that corporate issues were simply not his concern. Additionally GM refused to address me by the military title indicated in my registration profile. I’m a retired and disabled US Military veteran. Outright refusal by a representative of an American company like Oceania to simply acknowledge military service and sacrifice was embarrassing, insulting and wrong…especially as Veteran’s Day remembrances were being undertaken during this timeframe. Finally, no paper end of cruise surveys were made available to customers and the online survey was conveniently out of service at our every attempt to access it before debarkation. In summary this was our third Oceania cruise and definitely the most unfulfilling. While I could further elaborate on the itinerary and tour cancellations and alterations that failed to meet our expectations, most importantly this GM’s demeaning and entirely un-American attitude and approach should not stand unaddressed. Oceania’s predominantly American clientele deserve better and I would appreciate BBB advocacy and counsel. Thank you.
  

• Review fromDONNA V

  Date: 08/11/2023

  1 star
  BEWARE !!! Was told could fly in 3 days early for handicap issues regarding getting my IDEO Brace adjusted in **********, **. with no additional fees from airport to the ship. Charing me $138 for the airport to the ship. It isn't written in the contract or ******************* Really why does it matter what day as long as they give the transports advertised free? This is fraud & false advertising. Am filing a complaint with the ******* Attorney General & being discriminated for handicap issues. Have spent so much time on this & stress. Can't find the email or address for the *****************************************

• Review fromEsther T

  Date: 05/16/2023

  1 star
  After reading the reviews, I have decided not to cruise with Oceania. I feel the dissatisfaction of some of these guests seem very legitimate. Oceania you need to do better and give your guests the same upscale treatment you boast of your cruise experience.

• Review fromNikolay R.

  Date: 11/20/2022

  1 star
  On December 13 I booked a cruise departing December 18 2022. The travel counselor told me that there is no covid 19 vaccination requirements for this trip. On September 19 I got en email that covid 19 is required. I have metastasis cancer and I *** want to be vaccinated . I send email on September 20 to cancel trip and get full refund because the rule was changed after purchasing.On October 25 I got $3195.50 refund . My purchase was $11894.00. I cancel trip 90 days before cruise and for the 7 days from my purchase to cancelation I was charged for $8698. "Good Job".Be aware of this company.

• Review fromRoss A

  Date: 11/16/2022

  1 star
  We are experienced travelers. We have booked two cruises with Oceania. First was for our 50th anniversary in the Mediterranean. They cancelled without notice; happened to see a credit to our credit card for the deposit. We inquired and learned they had leased out the entire ship to a single party. For that cancellation, we received tour credits after some discussions. We used those credits for the deposit for another cruise. Without any notification, our booking was cancelled because the deposit payment was not made, despite the ************** assuring us the credit would be applied for the deposit. After two washouts, we simply do not trust Oceania and have foregone the credits. Would give a zero star rating if it were possible.

• Review fromStephanie F.

  Date: 09/23/2022

  5 stars
  Recently, I cruised with Oceania Cruises to ******, round-trip *******. The entire experience was luxurious to the extreme! The stateroom was beautiful, well appointed, with plenty of room for all my clothing (since we cruised to ******, that meant packing outdoor gear and chic clothing!). It actually felt spacious, with views, sitting room, and a lovely shower that I enjoyed every day! The ship itself was fantastic! Intimate yet large enough to hold so many restaurants, bars, dancing and diversions! A variety of restaurants kept dining really interesting: delicious and fun. I don't know if my favorite was the ****************** or the steakhouse, but every day, we enjoyed lunch in the restaurant on the main level, and loved every bite! No matter where you are on board, there are stunning views! Windows open wide onto the scenery, and when you're above on deck, you can lay out in a chaise, swim, hot tub, work out...we had it all! I traveled with two girl friends, and we all felt the same; we can't wait to book our next cruise with Oceania! Also, several people that I met on board I've become very friendly with. Two couples, actually, and we're connecting over email and zoom. I'm hoping we'll sail together on our next cruise. I really could not have asked for better service, accommodations or food, and when we were in ports (*********, ******, ***** and then ********* CA), there was an ENDLESS variety of fun things to do! Everything from moveable feasting through towns to motor-biking or hiking the glaciers. It really was a dream come true. Thanks Oceania! I'll be back!!!